Serial number problem CS5.5

Hello,
SN problem with CS Design Premium 5.5 UPG (from CS4 Design Premium).
Illustrator, Photoshop & InDesign work fine Acrobat Pro refuses the Serial Number. I tried everything (even a new partition with freshly installed system (10.6.8).
Is there a solution for this kind of Problem? Why does PS / AI and ID work fine and not Acrobat / Distiller?
I'm very upset :-)
Thank you,
marc

012345marc if you follow the link provided by Jeri you will be able to work with our chat support team. They can assist you with your serial number difficulties. Due to the need to collect personal information it is not possible for us to provide support for serial numbers through a public forum.

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Serial number problems for cs5

I'm having problems installing CS5 on my macbook air.

Can you explain more specifically what your problem installing CS5 is? What are the serial number problems?

Aperture 2 install - serial number problem

Disclaimer: I'm pretty good on a pc. Absolutely terrible on Mac, never had so many problems with tech :/
So...I have my serial number from the back of the Aperture 2 "Installing your software" booklet. Checked that I'm entering "I's" not "1's." Got dashed between the sequences. Capslock on etc. Searched forum, quite a few posts on serial number problems. None matched.
Enter serial number. Second window pops up stating I've entered an upgrade serial number (I only have the expired trial version of Aperture installed), and requesting my "serial number."
I'm lost now. Checked my original docs, there's nothing on Aperture trial version. Fired up the trial and I see what looks like a license key (to Apple, not me) on the launch screen. That's not accepted by Aperture 2.
Any thoughts on this appreciated.

M_Austin wrote:
Thanks, think you solved this Wish the label said something like that, the box only says Aperture 2, not upgrade license. So I'm guessing I have to pay $199, and keep this $99 package to upgrade it? I hope not. I'll ask at the store.
There is a tiny label on the bottom edge of the box. Mine says "Aperture 2.0 Retail". The tiny label on my box for Final Cut Express 4 says "Final Cut Express 4.0 UPG". Does yours not say "UPG" on that little label? If not, you should be able to return it for the full version (plus pay the difference, of course). If it does say "UPG" you might be out of luck as most open software can't be returned.

We just downloaded the Creative Suite 6 onto our computer, but it says that the serial number is incorrect. Do we use our serial number from CS5.5 because that didn't work?

We just downloaded the Creative Suite 6 onto our computer, but it says that the serial number is incorrect. Do we use our serial number from CS5.5 because that didn't work?

Creative Suite 6
Click the Buy link for the Suite you want to upgrade to.
I want to buy: <select Upgrade>
I own: <select the CS5.5 product you already own>
Platform: <select Mac or Windows>
Complete your CS6 upgrade purchase.
Note that CS6 is superseded software and will receive no further upgrades or updates. Adobe has stopped working on CS6.
Adobe now promotes their Cloud memberships. So consider subscribing to an Adobe Cloud membership if you want up-to-date software which will be upgraded regularly.

Pls help me with Mac and had a trial serial number problems

Hi,
I downloaded first the trial version of Photoshop, after 30 days finished but the icon still remained.
Now, when purchased a creative suite 4 Designe premium, installed, all programs are fine, just the photoshop not working, asking for serial number but when I type the right numbers, doesn`t accept.
What can I do? any idea?
to uninstall the photoshop and install again?
but if I have the other programs working and installed?

Hi,thank you, that is fine, just not so quick but I resolved the problem alone.Thanks anyway you helped me.Eva
Date: Sat, 1 Aug 2009 11:53:58 -0600
From: [email protected]
To: [email protected]
Subject: Pls help me with Mac and had a trial serial number problems
Hello, Eva. For CS4 problems, you need to ask in the Photoshop forum (this is the Photoshop Elements forum). It's here:
http://forums.adobe.com/community/photoshop/photoshop_macintosh
Good luck!
>

Serial number for cs5 extended needed

You have sent me photoshop cs6 extended with serial number---This was sent for free because I had bought cs5 extended on march 30--- I have cs5 in my computer and I went to load cs6 in and the computer said to enter the serial number for cs5----That number i have in Nevada and i am in Michigan until october-----can you give me that serial number so i can enter cs6? thanks, Scot

Check your account. If you bothered to register, all the serials you need are there. Otherwise get in touch with support.
Mylenium

I will be upgrading from Windows XP, service pack 3, to Windows 7 Ultimate. Will I be able to use the same serial number for CS5 I am currently using on Windows XP on Windows 7 Ultimate? THANKS

I will be upgrading from Windows XP, service pack 3, to Windows 7 Ultimate. Will I be able to use the same serial number for CS5 I am currently using on Windows XP on Windows 7 Ultimate? THANKS

You should be able to. Just deactivate your copy of CS5 on your old computer. Open one of the applications and choose Help > Deactivate.
Use your original install discs or a backup of your install file to install on the new computer. Or download here:
Other downloads

After Effects cs5.5 aerender.exe Serial Number Problems

We upgraded our company from cs2 to cs5.5 Windows 7 OS.
We are trying to get our renderfarm machines to install render-only versions of the after effects render engine. We've have got it to install.. but when we send the command line renders we get the error:
"Unable to obtain a license. Please run the full application to correct the problem or get a more detailed message."
When we run the full app, it tells us to register with our serial number.
The problem is we only have a certain amount of serials for our workstation computers, and don't want to use up all the activations on the render-only units.
I attempted to call phone-support over the last few days, and the only answer that comes back is that you DO NOT have to enter the serial number.. although my error message tells me otherwise.
HELP!
Thanks,
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Todd, I'm pleased you're all taking a look at the situation.
My memory certainly is not perfect, and I wouldn't expect yours to be; but here's a cut and paste from pg. 625 of the CS3 user guide:
"You can render one or more compositions from a project using multiple computers over a network in a fraction of the time that a single compute rwould require. Network rendering involves copying the project and source files to a networked folder, and then rendering the project.If you have a full licensed copy of After Effects, you can set it up to work with render-only versions of After Effects called render engines. Your license entitles you to install as many copies of the render engine as you want on your network, as long as one activated copy of After Effects is installed on that network."
-Jeff

Problem with serial number for cs5 design premium

Hi Guys,
I have a new ultrabook (no disc player). I've tried using the download option from the prodesigntools website for cs5. The serial numbers i was emailed after the original purchase don't work.
What do I need to do to get the cs5 dowloads working? I've chatted to online support but they did not seem able to assist me.
many thanks for your consideration.

http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

Serial number problem with CS5 Extended

Hi!
I bought PS-CS5 from a retail dealer on ebay. It came home in a sealed carton and it looked new.
When I started installing it I typed my serial number, successfully. Then when the install was done it says; "Serial number invalid".
I tried uninstalling and installing it again, same thing.
Then I tried register the product on adobe.com, said the same thing "Invalid serial number".
I have no idea what to do?
Is there a way to get a serial number from any of the other numbers on the carton?
Thanks in advance.

Scroll down to "Chat now":
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#chat
It is possible that you have a counterfeit copy, or somebody has already used that serial number.

CS5.5 Serial Number Problem for CS6 Upgrade

I purchased a legitimate copy of CS5,5 Design Premium in August and it installed perfectly with the Adobe Serial Number. However, I decided to upgrade to CS6 Design & Web Premium but the program installer is telling me that my Serial Number is invalid and that CS5.5 is not installed on my Computer. What's going on?
Bcc34

Hi bcc34,
Kindly provide the below mentioned details in a Private Message so that we can help you appropriately.
Serial number for CS 5.5 :
Serial number for CS 6:
Os version:
Thanks,
Atul Saini

Serial number problem upgrading from Tryout and 5.1 to 5.5 CS Standard

Hi
Long one...!
I bought a new iMac and CS5.5 Design Standard. Installed it. Didn't have my education serial at the time so ran as trial. All good.
Received serial from Adobe. Put it in and Indesign was OK with it and upgraded to 5.5, but others stayed as Tryouts. Reinstalled, same problem.
Contacted Adobe who said the serial was for Windows. After much messing around they issued another serial. Put it in. It changed when I put the disk in to try and reload. (Last four digit box changes itself to XXX). Other two packages went from Tryout to 5.1.
Uninstalled whole package and reinstalled using the code Adobe Support gave me. Indesign back as 5.5 but other two still only 5.1
Why might this be?
You don't have to read the following but it may help.
Thank you for answers or suggestions. At wits' end here!
Sam
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Arun Kumar.
sam: Hello
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi! Sam.
sam: My copy of CS design standard says my serial number isn't correct
Arun Kumar: May I please have your email address registered with Adobe while I review your request?
sam: .......................
Arun Kumar: Thank you for the information.
Arun Kumar: I understand that you need assistance regarding serial number. Is that correct?
sam: You emailed me the serial after I sent in supporting evidence of eligibility and i pasted it into the startup. The startup seems to have gone but the prgarm still says trial version
Arun Kumar: Okay, sure I will help you with this.
Arun Kumar: May I have the serial number?
sam: "Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
sam: I pasted it into the box
Arun Kumar: Okay.
Arun Kumar: I checked with the serial number and it's correct.
Arun Kumar: Are you using the correct dvd?
sam: The suite installed and the nag screen's gone but the product still says it's a trial version
sam: I used the dvd provided
Arun Kumar: May I know which software trail version is installed on your machine?
Arun Kumar: Are we still connected?
sam: Sorry
sam: Creative Suite Design Standard 5.5
sam: Ai and PS say it's a tryout on the startup screen
Arun Kumar: In this case, I suggest you to uninstall the trail version and install the Design Standard CS 5.5 with the help of DVD.
sam: The dvd was where I installed what I have from
sam: I deleted and reinstalled PS as I thought there was another problem with it
Arun Kumar: May I know which software was there before you installing the software form DVD?
sam: Brand new iMac
Arun Kumar: Sam, you install it in trial version, there you will get option of help, click on help and register the serial number.
Arun Kumar: Your product will get converted to full version.
sam: I'm new to Macs. How do I uninstall it?
Arun Kumar: Don't uninstall it.
sam: OK. Can you give me a refernce for this case for itf it doesn't work?
Arun Kumar: With the help of DVD run the software and choose the trial version.
sam: Choose the trial version???
Arun Kumar: You will get two options when you will install it with DVD one is run the trail version and another is enter the serial number.
Arun Kumar: Did you got this two option when you installed the software?
sam: I was going to do it later! Shall I do it now?
sam: If you don't mind waiting...
Arun Kumar: Installation will take time and we can't wait for so much time.
Arun Kumar: I will provide you all the steps.
sam: OK
Arun Kumar: If you still get any problem, you can contact us back. We are available 24/7
Arun Kumar: When you will install the software, you will get two option.
Arun Kumar: 1) install on trail version.
Arun Kumar: 2) enter the serial number.
Arun Kumar: By both way you can activate the product.
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............ Your Case Number:............ With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ........................
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: ...............
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:............... Your Case Number:................... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1........
Daniel Pedapenki: Design Standard CS 5.5--- ................
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............... this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.............
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: .................
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe .............0 With this response, we believe your issue is resolved and have therefore closed your case .. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ...............4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1.........
Daniel Pedapenki: Design Standard CS 5.5--- ...........
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is .........6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
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Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
.......Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: .-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:. Your Case Number:0207655150 With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.-4164
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: [email protected]
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:..........Your Case Number:......... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .-4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1630-0679-7505-5758
Daniel Pedapenki: Design Standard CS 5.5--- 1.4164
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is 1......-6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
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When I inserted the disk it came up with the serial loaded as ...............7313-xxx
Deleted all and reinstalled, IT! changed my code as above to ...............6201 and all seemed promising….... etc.!

Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
Bob

Recurring serial number Problems

I am having continuing problems with serial numbers. It started back with update 1.3. After a successful install of Lightroom 1.0 and then 1.1 update, things were fine. When I attempted to install update 1.3, my password was no longer accepted. Everything worked except I was in the 30 day demo mode.
I worked with Adobe support on the phone for several hours and we removed/installed everything several times. I was alwasy able to install off of the CD but updates would not recognize the serial number. We removed all directories and registry entries but nothing helped. Their final solution was to remove ALL Adobe products and try again. I wasn't prepared to do that at the time so I told them I would call back. The next day, after doing nothing, Lightroom had accepted the number and was functioning as it should, with no question about the serial number.
Now, a couple of months later, I upgrade my motherboard and reload Windows. Now I can't get even the CD install of Lightroom to accept the serial number. Somewhere there has to be a config file or registry entry that I causing this. I have deleted all that I can find but it hasn't helped.
Anyone have any suggestions?
Thanks,
John Ritter

You have to contact Adobe support , they will check and will let you know the serial number is legitimate or not..
Also get the serial number checked weather it is for Photoshop CS5 extended or for some other product.

Help - Photoshop serial number problems after Premiere demo- AIR ??

Hi- Ive been a licensed owner of Photoshop since 1997. In 2003, because I was a teacher on the east coast for an accredited school on the west coast that had students in my area, I bought CS1 for my (2) new identical XP computers. In 2007, I bought (2) new indentical Windows Vista computers and installed CS1 on one of them and used it until the C drive (Seagate series 7200.1) crashed in May of 2010. I then re-installed CS1 onto that Vista machine and used it with no problems until January of 2011 when I installed a demo of Adobe Premiere video editing software. Shortly after installing the Premiere demo software, I got a pop up that said to "Re-activate Photoshop".
To this day, I have not been able to use Photoshop. The install and activation went as expected, GoLive works fine, but whenever I try to start Photoshop, I get a popup error that says "Could not complete your request because of missing or invalid personalization information." I tried uninstall-reinstall but Photoshop wont open and I still get that error. I also noticed that the serial number area of the Photoshop splashscreen is scrambled, meaning instead of having the serial number and the name of my computer that is suppose to be there, it has a sting of strange characters like this: Home.>:::Computer"""@%#>]
I tried numerous call to Adobe, they said try this and that, I did all those things and yet my Photoshop still does not work and the serial number is scrambled. The Adobe support people also tell me "CS1 is not approved for Vista so we don't support install problems". CS1 installs fine- always has, but now there's something wrong with my serial number-to which they basically replied: Upgrade to CS5, OR post on the forum. I don't want CS5, I just want my Photoshop software back according to the license agreement. So I am here asking if anyone has any suggestions or insights.
One thing I noticed during one of the re-insatll attempts is that even though I unisntalled the Premier demo, there was something left behind in my Vista programs list. It is called "AIR". I have tried to uninsatll it numerous times, but it wont uninstall.
Any suggestions or insights?
Thank you,
Steve

Mmh, sounds like Adobe AIR has meddled with your local port/ socket configuration. That would also explain the jibberish in your serial input field - it cannot properly connect to the activation service and only spits out the URI path. Have you tried booting in safe mode sans network support? This may allow to get rid of Adobe AIR... Otehr than that the opposite may work - download the manual AIR installer, run it, let AIR run it's update and then try to uninstall it from there.
Mylenium

Serial number of CS5.5 is not working for acrobat pro!

Hi,
I installed the whole CS5.5 Master Collection on my MacBook Pro, typed in my serial number and everything was fine. But when I opened Acobat Pro the Application Manager asked again for the serial number. When I typed it in it was wrong. Every Adobe program is running whithout a problem, only Acrobat is not working.
What can I do?

Did you download or install Acrobat X separately? You cannot, you must use the CS installer.

Serial number problem CS5.5

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