Serial number problem - no replies from customer support. What to do?

Hello
I'm having a problem for the serial number validation. After the successful Acrobat Pro XI installation, I have entered the licence and the message "we are unable to validate this serial number……" is displayed. Since I would like to contact the customer support, but the chat is never available, has anybody solved this problem before?
Thank you

Are you entering the serial number or a number used to get the serial number. I think that Adobe may be changing the way that the serial numbers are distributed and it may be that you have a chit (as you might call it) to retrieve the S/N. Check the information sent carefully. If you are installing an upgrade, then it may be looking for the S/N of the previous version, not the new one.

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Help - Photoshop serial number problems after Premiere demo- AIR ??

Hi- Ive been a licensed owner of Photoshop since 1997. In 2003, because I was a teacher on the east coast for an accredited school on the west coast that had students in my area, I bought CS1 for my (2) new identical XP computers. In 2007, I bought (2) new indentical Windows Vista computers and installed CS1 on one of them and used it until the C drive (Seagate series 7200.1) crashed in May of 2010. I then re-installed CS1 onto that Vista machine and used it with no problems until January of 2011 when I installed a demo of Adobe Premiere video editing software. Shortly after installing the Premiere demo software, I got a pop up that said to "Re-activate Photoshop".
To this day, I have not been able to use Photoshop. The install and activation went as expected, GoLive works fine, but whenever I try to start Photoshop, I get a popup error that says "Could not complete your request because of missing or invalid personalization information." I tried uninstall-reinstall but Photoshop wont open and I still get that error. I also noticed that the serial number area of the Photoshop splashscreen is scrambled, meaning instead of having the serial number and the name of my computer that is suppose to be there, it has a sting of strange characters like this: Home.>:::Computer"""@%#>]
I tried numerous call to Adobe, they said try this and that, I did all those things and yet my Photoshop still does not work and the serial number is scrambled. The Adobe support people also tell me "CS1 is not approved for Vista so we don't support install problems". CS1 installs fine- always has, but now there's something wrong with my serial number-to which they basically replied: Upgrade to CS5, OR post on the forum. I don't want CS5, I just want my Photoshop software back according to the license agreement. So I am here asking if anyone has any suggestions or insights.
One thing I noticed during one of the re-insatll attempts is that even though I unisntalled the Premier demo, there was something left behind in my Vista programs list. It is called "AIR". I have tried to uninsatll it numerous times, but it wont uninstall.
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Mmh, sounds like Adobe AIR has meddled with your local port/ socket configuration. That would also explain the jibberish in your serial input field - it cannot properly connect to the activation service and only spits out the URI path. Have you tried booting in safe mode sans network support? This may allow to get rid of Adobe AIR... Otehr than that the opposite may work - download the manual AIR installer, run it, let AIR run it's update and then try to uninstall it from there.
Mylenium

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Disclaimer: I'm pretty good on a pc. Absolutely terrible on Mac, never had so many problems with tech :/
So...I have my serial number from the back of the Aperture 2 "Installing your software" booklet. Checked that I'm entering "I's" not "1's." Got dashed between the sequences. Capslock on etc. Searched forum, quite a few posts on serial number problems. None matched.
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M_Austin wrote:
Thanks, think you solved this Wish the label said something like that, the box only says Aperture 2, not upgrade license. So I'm guessing I have to pay $199, and keep this $99 package to upgrade it? I hope not. I'll ask at the store.
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Hello All,
We use batch management for serialized materials only at our central plant. For all other plants, there is no batch control. Sometimes we need to return materials back to the central plant but with a different batch number.
When we do two step stock transfer 303 / 305, we receive the following error message if we don't use the original batch number.
"IO 229 - Batch for serial number 1234 (BBB) differs from document batch AAA".
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Thanks Arminda.
64044 recommends to use 309 to change the batch, which works but this is an additional step.
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Adobe Creative Suite 5 serial number problems.

I had to wipe my computer recently and am trying to reinstall my CS5 however when I put in the serial number I wrote down from last time it didn't accept it. Upon going to the website to obtain a new serial number it wouldn't recognize my product code since www.adobe.com/go/edu-validate doesn't seem to exist. Help please!

You normally only get one serial number for the life of a product. Try contacting Adobe support thru chat and see if they can help.
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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Hi,
I downloaded first the trial version of Photoshop, after 30 days finished but the icon still remained.
Now, when purchased a creative suite 4 Designe premium, installed, all programs are fine, just the photoshop not working, asking for serial number but when I type the right numbers, doesn`t accept.
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to uninstall the photoshop and install again?
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Hi,thank you, that is fine, just not so quick but I resolved the problem alone.Thanks anyway you helped me.Eva
Date: Sat, 1 Aug 2009 11:53:58 -0600
From: [email protected]
To: [email protected]
Subject: Pls help me with Mac and had a trial serial number problems
Hello, Eva. For CS4 problems, you need to ask in the Photoshop forum (this is the Photoshop Elements forum). It's here:
http://forums.adobe.com/community/photoshop/photoshop_macintosh
Good luck!
>

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Finding serial number for a device - https://discussions.apple.com/message/18246553 - from box or backup file, not from Apple.
http://support.apple.com/kb/HT2526 - You can use My Support Profile to find a list of serial numbers that have been purchased or registered with your Apple ID.
My Support Profile - https://supportprofile.apple.com/MySupportProfile.do

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I open powerpoint, press adobe presenter in the ribbon, press the video record option, camera aperas to be working fine, I press record, and then the system crashes. "Application encountered an internal error. If the problem persists, please report on product support forums of contact the support team." Presentation/Audio recording works fine. Video recording works fine with other software. I'm using a Dell Optiplex 990, 64bit operating windows 7 system. I record with the built-in camera on the DELL U2212HM monitor. Drivers are up to date. I sent in error reports (two times; a third time following this post) over the previous 2 months and have heard nothing back from customer support.

Hello,
Welcome to Adobe Support.
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Make sure you have the latest Graphics Drivers (http://www.dell.com/support/drivers/us/en/19/Product/optiplex-990)
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Please help me:
Where can I find the serial number for LOGIC PRO from the AppStore?
I bought and downloaded the application, now it asks me for the serial number but I didn't not receive it or can find it.

My understanding is that if it was purchased throught the App Store, then there is no requirement for a serial number. At which point does it ask you for the serial?

I need help from Customer Support. Whatever this charge is on my credit card,

He recibido un cargo de su tienda, que curiosamente he visto que se han hecho muchos cargos a diferentes personas bajo el mismo copncepto y tienda.Favor acreditarme dicho monto porque no he comprado nada con ustedes y ni tengo idea donde está Minesota.Este es mi cargo. 23/07/15323343GEEKSQUAD RENE00015826 RICHFIELD UUSRD$1,428.010.00 Y veo en Internet que otros clientes han hecho reclamos del mismo concepto. Subject Author PostedGEEKSQUAD RENE00015826Care‎03-09-2015 06:30 PMGEEKSQUAD RENE00015826 Unknown ChargePriscillaQ‎12-29-2014 10:08 PMrandom 10 dollar charge from richfield MN to my ac...ChrisBurns‎07-01-2015 12:50 PMUnknown Geeksquad charge on my Credit CardHardingR‎12-01-2014 05:57 PMGeekSquad protection terms changed without being i... Lo que me hace pensar que algo anda muy mal en ese Best Buy. Como es posible que no hayan corregido e identificado quienes están detrás de este fraude que lleva años. I need help from Customer Support. Whatever this charge is on my credit card,jesmann‎10-05-2014 04:52 PM

Hola scj2000-
Muchas gracias por visitar nuestro foro en búsqueda de una explicación al cargo que recién apareció en tu tarjeta de crédito.
Entiendo su preocupación, ya que cualquier cargo extraño que aparece en un estado de cuenta puede ser alarmante. En este caso, el último cargo que puede recuperar usando el correo electrónico que usaste para registrarte al foro, refleja que se renovó un antivirus Kaspersky. Esta autorización nos diste cuando realizaste la compra de tu Lenovo, desde entonces se renueva automáticamente la licencia de antivirus.
Las otras publicaciones que has leído, indican lo mismo. Un cargo que se ha hecho a la tarjeta de crédito que se presentó durante la compra con la autorización del cliente.
Lamento mucho la confusión y espero esto aclare tu duda.
Atentamente,

How can i get serial number on my photoshop from creative cloud

how can I get serial number on my photoshop from creative cloud

Creative Cloud applications aren’t licensed with a serial number, they are licensed by logging into CC.

Trying to buy, get "We're sorry, we have encountered an error processing this information. Please try submitting again later, or try using a different web browser. If the problem persists, please contact customer support."

trying to buy, get "We're sorry, we have encountered an error processing this information. Please try submitting again later, or try using a different web browser. If the problem persists, please contact customer support."

Moving this discussion to the Adobe Creative Cloud forum.
Cock please try a different web browser. If you continue to face difficulties then you can contact our support team directly at Get help with orders, refunds, and exchanges.

I bought the student and teacher version of CS5 extended for windows. Can I download the Mac version to my new apple computer and use the same serial number after removing phtoshop from my PC?

i bought the student and teacher version of CS5 extended for windows. Can I download the Mac version to my new apple computer and use the same serial number after removing phtoshop from my PC?

Can I download the Mac version to my new apple computer and use the same serial number after removing phtoshop from my PC?
Short answer: not for CS5.
Platform swaps are available but only for CS6
Order product | Platform, language swap

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Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Serial number problem - no replies from customer support. What to do?

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