Serial Number Problem, software setup in CS4

I recently downloaded and installed Premiere Pro CS4. The installation was successful. When I create a new project, I get a screen for software setup that asks me if I want to continue using the trial version or if I have a serial number. I select that I have a serial number and enter the serial number provided by adobe. I then get a big red "x" next to the serial number and when I click next, the popup that appears says my serial number is invalid. How can that be since I am entering the one provided by adobe? Anybody else have this issue?

In my case adobe gave me a PC serial and I needed a Mac serial, they provided this later after some customer support contact

Similar Messages

Aperture 2 install - serial number problem

Disclaimer: I'm pretty good on a pc. Absolutely terrible on Mac, never had so many problems with tech :/
So...I have my serial number from the back of the Aperture 2 "Installing your software" booklet. Checked that I'm entering "I's" not "1's." Got dashed between the sequences. Capslock on etc. Searched forum, quite a few posts on serial number problems. None matched.
Enter serial number. Second window pops up stating I've entered an upgrade serial number (I only have the expired trial version of Aperture installed), and requesting my "serial number."
I'm lost now. Checked my original docs, there's nothing on Aperture trial version. Fired up the trial and I see what looks like a license key (to Apple, not me) on the launch screen. That's not accepted by Aperture 2.
Any thoughts on this appreciated.

M_Austin wrote:
Thanks, think you solved this Wish the label said something like that, the box only says Aperture 2, not upgrade license. So I'm guessing I have to pay $199, and keep this $99 package to upgrade it? I hope not. I'll ask at the store.
There is a tiny label on the bottom edge of the box. Mine says "Aperture 2.0 Retail". The tiny label on my box for Final Cut Express 4 says "Final Cut Express 4.0 UPG". Does yours not say "UPG" on that little label? If not, you should be able to return it for the full version (plus pay the difference, of course). If it does say "UPG" you might be out of luck as most open software can't be returned.

Pls help me with Mac and had a trial serial number problems

Hi,
I downloaded first the trial version of Photoshop, after 30 days finished but the icon still remained.
Now, when purchased a creative suite 4 Designe premium, installed, all programs are fine, just the photoshop not working, asking for serial number but when I type the right numbers, doesn`t accept.
What can I do? any idea?
to uninstall the photoshop and install again?
but if I have the other programs working and installed?

Hi,thank you, that is fine, just not so quick but I resolved the problem alone.Thanks anyway you helped me.Eva
Date: Sat, 1 Aug 2009 11:53:58 -0600
From: [email protected]
To: [email protected]
Subject: Pls help me with Mac and had a trial serial number problems
Hello, Eva. For CS4 problems, you need to ask in the Photoshop forum (this is the Photoshop Elements forum). It's here:
http://forums.adobe.com/community/photoshop/photoshop_macintosh
Good luck!
>

Ere are the specs on the Mac I need more power on. Mac Tower Processor 2 x 2.26 GHz Quad-Core Intel Xeon Memory 6 GB 1066 MHz DDR3 ECC Graphics NVIDIA GeForce GT 120 512 MB Serial Number H00354XF20G Software OS X 10.8.5 (12F45) Harddive 640 GB SATA

ere are the specs on the Mac I need more power on.
Mac Tower
Processor 2 x 2.26 GHz Quad-Core Intel Xeon
Memory 6 GB 1066 MHz DDR3 ECC
Graphics NVIDIA GeForce GT 120 512 MB
Serial Number H00354XF20G
Software OS X 10.8.5 (12F45)
Harddive 640 GB
SATA Disk
(2) Harddrives 1 TB
SATA Disk
RAM 6 slots total -- 6 are filled with 1GB
(3) UAD Quad cards installed
I use this computer stictly for audio recording.
Pro Tools 10.3.7
Interface Apollo 16
Pro Tools is curretnly not compatible with Maverick. Also, I believe that Pro Tools 10 only allows 4GB ram to be utilized (not sure )
I know Pro Tools 11 allows more, but not sure how much more. Also not sure if the upgrade to Pro Tools 11 I will have to purchase all new plug ins or if my existing ones will continue to work in it.
The platform changes from 32 bit to 64 with the upgrade to 11
If it is as simple as adding more ram, what mode-part #l would you recomeend. Can the processor be upgraded also ?
The new tube like Macs are non compatible with UAD Cards. Those cards a must my sessions

You can use Activity Monitor to check if apps run as 32 or 64 bit - simply look at the "Kind" column (you may need to select it under View -> Columns) and see if the app in question is listed as "Intel" i.e. 32 bit or as "Intel (64 bit)".
While in Activity Monitor you can also check if Pro Tools is close to the 3-4 GB limit of a 32 bit app - if you aren't you will probably not benefit from more RAM.
Your MacPro (it appears to be a Early 2009 model) should have come with a small booklet showing how to install RAM and what kind of RAM that you need. Any RAM that fulfills the requirements should work but your safest choice is probably to buy from a retailer/online store that supports Macs as they will usually know what kind of RAM you need for your mac model.
Upgrading the CPUs should be possible, but I haven't seen Apple document how to do this, so you will probably have to google around a bit to find instructions and CPU part numbers.
Your choice of CPUs will also be limited by the motherboard and CPU socket so you may be limited to faster version of your current CPU chip and some slightly newer versions.
Going from your current CPU to the fastest version included in the 2009 MacPros would be going from 2.26 GHz to 2.93 GHz. This would only give a modest 30% speed boost. Using newer and highly clocked CPUs might boost this somewhat more maybe to 50% ?

I,m start to instal my adobe master collection cs5 in a new PC and during the installation ask me a aditional serial number to a previus version (CS4). I put the serial number of my cs4 and recived a message indicating that this number is not correct, but

I,m start to install my adobe master collection cs5 in a new PC and during the installation ask me a aditional serial number to a previus version (CS4). I put the serial number of my cs4 and recived a message indicating that this number is not correct, but I check in my acount and is correct

For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Serial number problems for cs5

I'm having problems installing CS5 on my macbook air.

Can you explain more specifically what your problem installing CS5 is? What are the serial number problems?

Re: Dreamweaver CS4 Serial Number Problems

Hi
I am having the same problem however mine is a student edition and it was working fine but now isn't. I have contacted Adobe and they have told me that they cannot troubleshoot CS4 as the version is too old - then I sat with an advisor for an hour that accessed my computer and he just disconnected me as he couldn't solve the problem. The college have told me to contact Adobe, Adobe told me to contact the college.
I am tearing my hair out, I have paid for a web design course that I can not use because of a serial number. Can anyone help its driving me crazy.
I have tried all the troubleshooting on the website.
Many thanks,

What problem exactly are you having with the serial number?
The original poster of the thread you posted this message in originally stated that the software was working fine for some time, and then suddenly asked him to enter a serial number.
Is this also what you are facing?
If not, please describe your situation.
Feel free to PM me your serial number and I can check it out for you.

Cs4 serial number problems

I bought cs4 and installed it only on my mac. No I have a pc and attempted to register my second device but my serial number is invalid. any ideas how to get me up and running?

Kenneth Lindsay your Creative Suite 4 license is for a single platform. If the serial number was for Mac OS then you can continue to use the software on Mac OS. You can find more details regarding the serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Dreamweaver CS4 Serial Number Problems

Hi guys, I bought a new copy of Dreamweaver CS4 a couple of years ago, installed it, and its run fine. I don't build websites for a living, have just built one for myself and a couple of groups I'm involved with.
Just a few weeks back, I went to use the program and it told me to enter my Serial Number. I thought this was a bit wierd as I'd been using the program for a couple of years, and entered the Serial Number provided on the packaging when first installed. When I entered the Serial Number a red X appeared next to the number and the message "The serial number you entered is not valid"
Why would this have happened? Has the program been corrupted? I've been using the program without any problems until this started, now I can't seem to get into it. How can I fix this problem?
Many thanks.

Hi everyone, thanks so much for your replies, I really appreciate it. Sorry for my slow response, I have to travel a bit for my work so have been away lately. Jim, I have checked the serial number a few times to make sure I didn't mess it up. But am still having issues.
Carey, the problem I'm having isn't with trying to install it on a new pc. The problem is with my two current pc's. I first loaded the product to my main pc approx 2 years ago, and its been working fine. I installed it to my laptop more recently when my main pc went in for some repairs. Its been working fine on the laptop too. However, in December last year, my main pc was struck with a virus. I don't know if this was at all related to the issues I'm now having with my serial number, but the next time I went to use Dreamweaver, it started giving me a countdown for when I'd need to install my serial number. When that countdown reached 30 days it locked me out. When I entered my serial number, the red X appeared next to it and said "The serial number you entered is not valid".
The program worked fine on my laptop, until I went to use it a couple of weeks ago, and now when I open it an error message pops up which reads:
"Licencing for this product has stopped"
"This product has encountered a problem which requires that you restart your computer before it can be launched"
Then it goes on to tell me that if the problem continues I should contact Adobe, and it gives the error message: "Error: 148:3"
When I restart my computer, I get the same error message.
I have been really happy with the product. I don't want to install it on a new pc, I just want to sort out the serial number issues that have started and to get it working again on my existing pc and laptop.
Thanks again everyone for your help.

How can I repair software serial number problems

Some of my third party software has stopped working. Serial numbers are corrupt. Quark, Photoshop, FileMaker in particular. Filemaker error - A general activation error has occured ( -76 ). Quark error - The activation for this copy of QuarkXpress has been corrupted. You will need to reinstall this copy of QuarkXpress. I have reinstalled all of the effected programs with the same result. Any suggestions would be appreciated. Thanks

I read the agreement too quickly. It first says:
YOU MAY NOT RENT, LEASE, SELL, SUBLICENSE, ASSIGN OR TRANSFER YOUR RIGHTS IN THE SOFTWARE, OR AUTHORIZE ANY PORTION OF THE SOFTWARE TO BE COPIED ONTO ANOTHER INDIVIDUAL OR LEGAL ENTITY'S COMPUTER EXCEPT AS MAY BE PERMITTED HEREIN
But then it goes on to say:
You may, however, transfer all your rights to use the Software to another individual or legal entity provided that: (a) you also transfer this agreement, (ii) the serial number(s), the Software and all other software or hardware bundled, packaged or pre-installed with the Software, including all copies, upgrades, updates and prior versions, and (iii) all copies of font software converted into other formats to such individual or entity; (b) you retain no upgrades, updates or copies, including backups and copies stored on a computer; and (c) the receiving party accepts the terms and conditions of this agreement and any other terms and conditions under which you purchased a valid license to the Software. NOTWITHSTANDING THE FOREGOING, YOU MAY NOT TRANSFER EDUCATION, PRE-RELEASE, OR NOT FOR RESALE COPIES OF THE SOFTWARE. Prior to a transfer Adobe may require that you and the receiving party confirm in writing your compliance with this agreement, provide Adobe with information about yourselves, and register as end-users of the Software. Allow 4-6 weeks to transfer. Please visit http://www.adobe.com/support or contact Adobe's Customer Support Department for more information.

Serial number problems with CS4

My cs4 production premium serial number wont work. I have uninstalled all adobe softwear and used the clean up tool, reinstaled cs4 but the serial still wont work.
Could it be that I have one licence of cs5 in use on one computer at work? My CS4 came with CS5. The serial number works fine to regester it on the adobe website so I know it is correct. Please help.

No message about invalid serial number, it just wasn't excepting the number. An x to the right of it after you put the number in.
Cs4 installed and uninstalled fine 2 times before, just wasn't excepting the code which I know is correct as it works on the regestering in my Adobe.
Yes I started having this trouble after moving the AdobePCD and caps folder. I have put them back and still no joy.
I havent tried reinstallying it as it is presently installed and I am unable to uninstall it using the windows uninstal program or the adobe clean up tool (which didnt seem to do anything).
I have error 6 when trying to open cs4.
I am fully aware Vista is poo, I am upset
Thanks for your help. How do I uninstal CS4 now?

Problem serial number use software Adobe Premiere Element 13

ello
I bought Adobe Premiere Element 13 but I do not manage to run her(it). Indeed, I have create an adobe ID but the software always asks me to connect in internet to validate the serial number; I am nevertheless to connect to internet I despair I bought this software and I cannot use(get) it even for several weeks

Sign in, activation, or connection errors | CS5.5 and later

How to put my serial number into trial version of CS4

I had to have someone partition my computer so I could reinstall snow leopard as a plotter machine plug in for illustrator is not compatible with Maverick.
I have CS4 on maverick but I do not have a hard copy as my external hard drive with the original download bit the dust years ago.
Of course there is no way that I can download a copy of my original purchase of premium design CS4 so after days of looking found a trial version.
This (after a few hiccups) is now up and running.
It does not unfortunately accept my valid and paid for serial number.
So I have have 30 days to sort this problem out.
HELP PLEASE.
I really cannot afford to buy a hard copy of this again.

Hi, A.T.R
Thank you so much for your common sense reply. I contacted Adobe via their online chat help facility. One of their tech guys resolved the issue by re-setting the Hosts file. Now I have seen this in the forums and it basically involves making a back-up copy of the Hosts file deleting certain entries and applying again.. Thankfully this worked for me. But I would urge Adobe to look into this matter as there are many novices I am sure will be extremely frustrated at what should be a straight forward approach when validating their software. Most people would know there internet was working ok and most people would be able to disable anti-virus software etc, but to continue getting a failure to validate a serial number online would in my opinion beggar belief !! for most technically minded folks out there. Most annoying.
When anyone purchases legacy software from Adobe, no one wants this kind of problem. The software is not cheap.
My purchase was Adobe Premiere Elements 13 and it is a great piece of software for video editing. I can however recommend it. It is very good for both novice and professionals
Thank you.

Serial number problem upgrading from Tryout and 5.1 to 5.5 CS Standard

Hi
Long one...!
I bought a new iMac and CS5.5 Design Standard. Installed it. Didn't have my education serial at the time so ran as trial. All good.
Received serial from Adobe. Put it in and Indesign was OK with it and upgraded to 5.5, but others stayed as Tryouts. Reinstalled, same problem.
Contacted Adobe who said the serial was for Windows. After much messing around they issued another serial. Put it in. It changed when I put the disk in to try and reload. (Last four digit box changes itself to XXX). Other two packages went from Tryout to 5.1.
Uninstalled whole package and reinstalled using the code Adobe Support gave me. Indesign back as 5.5 but other two still only 5.1
Why might this be?
You don't have to read the following but it may help.
Thank you for answers or suggestions. At wits' end here!
Sam
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with Arun Kumar.
sam: Hello
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi! Sam.
sam: My copy of CS design standard says my serial number isn't correct
Arun Kumar: May I please have your email address registered with Adobe while I review your request?
sam: .......................
Arun Kumar: Thank you for the information.
Arun Kumar: I understand that you need assistance regarding serial number. Is that correct?
sam: You emailed me the serial after I sent in supporting evidence of eligibility and i pasted it into the startup. The startup seems to have gone but the prgarm still says trial version
Arun Kumar: Okay, sure I will help you with this.
Arun Kumar: May I have the serial number?
sam: "Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
sam: I pasted it into the box
Arun Kumar: Okay.
Arun Kumar: I checked with the serial number and it's correct.
Arun Kumar: Are you using the correct dvd?
sam: The suite installed and the nag screen's gone but the product still says it's a trial version
sam: I used the dvd provided
Arun Kumar: May I know which software trail version is installed on your machine?
Arun Kumar: Are we still connected?
sam: Sorry
sam: Creative Suite Design Standard 5.5
sam: Ai and PS say it's a tryout on the startup screen
Arun Kumar: In this case, I suggest you to uninstall the trail version and install the Design Standard CS 5.5 with the help of DVD.
sam: The dvd was where I installed what I have from
sam: I deleted and reinstalled PS as I thought there was another problem with it
Arun Kumar: May I know which software was there before you installing the software form DVD?
sam: Brand new iMac
Arun Kumar: Sam, you install it in trial version, there you will get option of help, click on help and register the serial number.
Arun Kumar: Your product will get converted to full version.
sam: I'm new to Macs. How do I uninstall it?
Arun Kumar: Don't uninstall it.
sam: OK. Can you give me a refernce for this case for itf it doesn't work?
Arun Kumar: With the help of DVD run the software and choose the trial version.
sam: Choose the trial version???
Arun Kumar: You will get two options when you will install it with DVD one is run the trail version and another is enter the serial number.
Arun Kumar: Did you got this two option when you installed the software?
sam: I was going to do it later! Shall I do it now?
sam: If you don't mind waiting...
Arun Kumar: Installation will take time and we can't wait for so much time.
Arun Kumar: I will provide you all the steps.
sam: OK
Arun Kumar: If you still get any problem, you can contact us back. We are available 24/7
Arun Kumar: When you will install the software, you will get two option.
Arun Kumar: 1) install on trail version.
Arun Kumar: 2) enter the serial number.
Arun Kumar: By both way you can activate the product.
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............ Your Case Number:............ With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ........................
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: ...............
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:............... Your Case Number:................... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1........
Daniel Pedapenki: Design Standard CS 5.5--- ................
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
sam: [email protected]
Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: 1408-1108-9876-3887-8290-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:............... this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.............
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: .................
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe .............0 With this response, we believe your issue is resolved and have therefore closed your case .. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ...............4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1.........
Daniel Pedapenki: Design Standard CS 5.5--- ...........
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is .........6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
You are not currently connected to a chat representative.
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Pritam'
Pritam: Hello. Welcome to Adobe Technical Support.
Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
Pritam: Could you please provide your email address?
.......Pritam: Hello SAm
Pritam: *Sam
Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
sam: Hi Pritam
sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
sam: I mean Live Chat
Pritam: Thank you fro confirming the issue.
Pritam: *for
Pritam: I will try my level best to help you out with the issue.
Pritam: May I have the serial number of the product?
sam: .-4164
Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
sam: A new iMac
sam: You're welcome to remote view the machine if it helps
Pritam: Sam, this is why you are having an error in activating.
Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
sam: It's the one you sent me this morning
sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
sam: Can you give me a Mac serial?
Pritam: Please allow me a moment.
Pritam: Thank you fro staying online.
sam: No problem
Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
Pritam: May I transfer the chat?
sam: Thanks... this is from the email today: Your Adobe ID:. Your Case Number:0207655150 With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.-4164
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Daniel Pedapenki.
Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
Daniel Pedapenki: Hi Sam.
Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
sam: Hi Daniel
sam: [email protected]
Daniel Pedapenki: Thank you for the email address.\
sam: Email to me today:
sam: sam: Thanks... this is from the email today: Your Adobe ID:..........Your Case Number:......... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .-4164
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Please elaborate the issue which you are facing now.
sam: The activation screens won't accept the number as the product
Daniel Pedapenki: Thank you for the information.
Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
sam: AI and PS startup screens say they're CS5 tryout
sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Okay Sam.
sam: Hi
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
sam: Thanks for your help
Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
sam: Just looking now
Daniel Pedapenki: Alright!
Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac machine?
sam: Yes. The programs work as trials fine
Daniel Pedapenki: Thank you for the information.|
Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
sam: One of the three packages seems OK
sam: I'm opening the installer now
Daniel Pedapenki: Sorry for the wait. Please do stay online.
sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
sam: Mac
Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
sam: Do you mean 'cannot'?
Daniel Pedapenki: *cannot
Daniel Pedapenki: Yes, you are correct.
sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
sam: The box says 'For sale only with a new Mac'
Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
sam: Not going to do that. Please give me a working serial number
sam: I haven't got a disk for Windows installation anyway
Daniel Pedapenki: I'll be right with you.
sam: Thanks
sam: I have only a couple of weeks to register this! And I need it for my coursework!
Daniel Pedapenki: You are welcome.
Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
Daniel Pedapenki: You can check in your mails for this information,.
sam: Can you confirm back to me the product code?
sam: I can photograph the box and email you showing the stickers etc
sam: The part number on the back of the package is 91047958, yes?
Daniel Pedapenki: Product name: CS5.5 Design Standard.
Daniel Pedapenki: Part number (PN): 91047958
Daniel Pedapenki: Coupon code: dsgnm3-1630-0679-7505-5758
Daniel Pedapenki: Design Standard CS 5.5--- 1.4164
sam: There's also a sticker saying PN: 65147483
sam: Lot code 12056
sam: I don't know where in my emails I said it was for Windows?
sam: Also, why has Indesign activated properly?
Daniel Pedapenki: Thank you for waiting. One moment please.
Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
sam: I did not buy the software to use in Windows. I am moving completely to Apple
sam: As I asked above:
sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
sam: Why did the Education activation people give me the wrong number?
sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
Daniel Pedapenki: I'll be right with you.
sam: I'm feeling like I have done something wrong here... and it's not a good feeling
Daniel Pedapenki: Please allow me a moment to search for the information.
Daniel Pedapenki: Thank you for your patience.
Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
sam: OK
Daniel Pedapenki: Sam, please be online for 2 minutes.
sam: OK
Daniel Pedapenki: Thank you.
Daniel Pedapenki: Sam, the new serial number is 1......-6201.
Daniel Pedapenki: Is there anything else I can help you with?
sam: Can I just try that serial
Daniel Pedapenki: I'm sure you can activate the product with out any issue.
Daniel Pedapenki: Please feel free to contact us if you need more assistance.
Daniel Pedapenki: Do you have any further questions for me today?
sam: No thanks
Daniel Pedapenki: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
You are not currently connected to a chat representative.
When I inserted the disk it came up with the serial loaded as ...............7313-xxx
Deleted all and reinstalled, IT! changed my code as above to ...............6201 and all seemed promising….... etc.!

Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
Bob

Serial number problem with CS6

This morning, after running for over a year, the serial number that came with the copy of CS6 that I bought last August stopped working. I got an "invalid serial number error" and that was the end of CS6. I tried getting help from Adobe, but to no avail. The website was full of deadends or irrelevant pages. When I finally got into the chat cue, and I still don't know how I found it because I haven't been able to find it again, after an hour of waiting I had to go to work. With only 9 other people in line ahead of me.
So I've uninstalled and reinstalled CS6 twice, but it keeps telling me I have an invalid serial number. It is the serial number I registered with Adobe last year and that has worked since then. It is the same number that shows up when I look up "installed products" in my AdobeID account. Regardless, it is now inexplicably invalid. I found a post suggesting I run CC Cleaner. I did it--twice. I also adjusted file folder permissions on the Adobe program folder based on someone else's advice, but neither solved anything.
My impression is that it isn't an installation problem but that due to a mistake on Adobe's end, maybe due to an Adobe or MS auto update, my serial number now really is invalid, though it is paid for. This would mean there is nothing wrong with my installation, but just the serial number. With that in mind, and also that I don't want to deal with the aggravation any longer, I bit the bullet and bought...another copy of CS6. That's right, I will have paid twice for one copy because of a problem that is likely Adobe's fault. Congratulations Adobe! I came onto this forum so I could get an answer to the following question: who do I send the bill to? Who at Adobe reimburses their users when this kind of thing happens? If customer support had been better I might have been willing to hang in there while waiting for a fix, but it is obvious that none of the options available are made to assist customers so much as to drive them away. If I had known of an alternative software that could replace PS, Illustrator, and InDesign, I would have bought it instead.
AP

I know I won't get reimbursed, the question was rhetorical.
I bought the software through my university supplier of all our software, so it is legit. The point is that I paid for it, I should be able to use it. If it doesn't work, there should be a way to tell Adobe. I wouldn't be angry about it now if not for the fact I couldn't even send the information to Adobe.
This same thing happened with my copy of IBM SPSS and QVR's nVivo X10 software. The problem is that the way these software keys are installed happens to be very sensitive to system changes or even updates on the other end, at the developer's servers that maintain licenses. I understand why they have the keys, but the way they are implemented ruins the user experience for me. When I spend about two weeks every year fixing software glitches like this, that's my whole Christmas vacation , they need to improve the software because it is becoming more trouble than it is worth.
I wish there was a competitor for Adobe because I would love to spend my money there, even if it costs more, just to switch to another application and remind Adobe that their monopoly on the market could crumble if the customer experience starts going south.
AP

Serial Number Problem, software setup in CS4

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