Serial number problem with aperture registration

I bought Aperture several months ago, and am trying to download it to my MacPro laptop (2ghz Intel Core). I have the original box with the original stickers etc but I've tried every combination of numbers on the stickers (including the one that looks most obviously like a serial number), and all I keep getting is a message saying that it's not a valid serial number, and - eventually - the machine cuts me off and I have to start over (and over and over and over...).
Can anyone tell me what how the serial number is formatted (letter first or 10 numbers or anything that'll give me a clue)? Or what I should do?
Getting to the local Apple Store is a pain. I don't want to have to drive back, explain I bought it three months ago etc etc.
Any suggestions?
Thanks...

This might help:
http://docs.info.apple.com/article.html?artnum=303184
If doesn't help I'd suggest to contact Aperture customer support.
iMac 20" 2.1 Ghz 1.5Gb RAM - Mac OS 10.4.8    

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