Serial number refused

I already lost several hours tying to solve the problems caused by Adobe Creative Suite 6 and Lightroom 5. Lightroom is on trial and I can't have it licensed because it refuses the serial code... the same serial code that is on my products page. You at Adobe better solve these problems soon because when we have paid you for years for your products and cannot even use them we will find a better product and service. Can you explain why the good serial number cannot be used? It's ridiculous.
Joao Camilo

When you post in these forums you are not speaking to Adobe - these are primarily user to user forums, with some employees stopping in now and then for this particular forum. When your explanation is not complete we can only go on what you offered as we have no access to your records.
Sign in, activation, or connection errors | CS5.5 and later
https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Chat support | For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Similar Messages

Can't install - serial number refused

I am trying to install Aperture 1.5 for the first time, but my serial number is being refused. Of course I entered it perfectly (several times), following the instructions in the manual.
I did, due to pressure of work, wait a few months after buying Aperture, before installing it. But surely there is no time limit on the serial number?
Thanks for any advice. I would love to solve this here rather than spending time going back to the place I bought it.
macbook pro 17" Mac OS X (10.4.9)

You might have to call Apple. Some early serial numbers (from version 1) were turned off when the updates were released due to abuse. Assuming your copy is legit, I'm sure Apple will help you.

Serial number refuses to work

I have a serial number for adobe master collection but it is not working for my programs, I'm using a macbook pro. what should I do?

Error "The serial number is not valid for this product" | Creative Suite

Why is my serial number refused?

I purchased PS elements 12 in a Florida Best Buy a few days ago. Now I'm back home (in French polynesia), and I can't install it on my computer: I get a message telling me it's a pirated software.
I have two computers. The new one, on which I'm trying to install PS E12 is an iMac without a CD/DVD drive, so I made a copy of the install program on a USB drive. As far as I can see the product I purchased is perfectly clean.

The most likely explanation is that you downloaded the Creative Cloud version of Lightroom instead of the standalone version of Lightroom (which you can download from here).
If that doesn't work, you'd need to provide a lot more details, including version of Lightroom, operating system, and exactly what you are doing that doesn't work.

Hello!, my name is jan and i am using lightroom 2 for many years. I have an original set-up disk with a 24 digit serial number. I had never problems wih installation of lightroom. suddenly lightroom refuses to start when I try to from a picture i have tak

Hello!, my name is jan and i am using lightroom 2 for many years. I have an original set-up disk with a 24 digit serial number. I had never problems wih installation of lightroom. suddenly lightroom refuses to start when I try to from a picture i have taken with my nikon D500 and transferred to WINDOWS 8.1. i have tried to re-install lightroom : the procedure asks for the serieal number , but refuses to accept the number that always worked. PLEASE help!! jan

If you are certain you have the right serial number, there really isn't much we can help you with here. You might try downloading and installing the last version of Lightroom 2. It will be the trial version, but when the trial screen appears there is an option to indicate that you have a serial number. Incidentally, Lightroom serial numbers start with the first four digits being 1160.
Adobe - Lightroom : For Windows : Adobe Photoshop Lightroom 2.7 - English, French, German

Apple refuses to accept my serial number for the MacBook Bottom Case Replacement Program?

I bought my MacBook in September of 2011, but was told it was an early 2011 model. Just a little while ago, one of the rubber feet on the bottom fell off. Then another one. I decided against going with knock-off rubber feet in case they damaged the computer ($1800+ is just a little too much to spend on a computer just to ruin it with a $2 piece of junk). I've been trying since they fell off to talk to someone about it. I went to Future Shop and they tried to charge me for it. I went to The Source, and they had no idea what I was talking about. I would rather not go near Walmart with this. They are, unfortunately, pretty much the only stores available to me that deal with Apple products in some way. A friend of mine told me the other day about the MBCRP, and I decided to try that out. I get until it tells me to enter my serial number, and then it refuses to accept it. "We're sorry, the serial number you have entered is not valid. Please try again." Is this because Apple considers my computer not a part of the replacement program or am I doing something wrong?

Apple Customer Relations - 1-800-767-2275. They will take care of you if you explain your situation politely.

Help! I'm trying to re-install Final Cut after my MacBook crashed but every time I enter the serial number the program refuses to acknowledge it. Anyone have a solution?

Help! I'm trying to re-install Final Cut after my MacBook crashed but every time I enter the serial number the program refuses to acknowledge it. Anyone have a solution?

Try here:
https://discussions.apple.com/message/7565627#7565627
Al

I am moving lightroom to a new computer. I downloaded an update and tried to install it. The download refused my serial number. What do I do?

I am moving lightroom to a new computer. The installed program is refusing my serial number. What to I do?

Then all I can suggest is that you double check your serial number. If you registered your software you can check your account on Adobe and double check to make sure you have the number right.

Lightroom refuses the correct serial number. Creative Suite stop working. Adobe is treating people with total disrespect and does not even have a phone number where we could call. I will move soon to other software,

Creative Suite stop working after backing up the program from Time Machine. Adobe is treating people with total disrespect and does not even have a phone number where we could call. I will move soon to other software. I paid for the software and it is totally abusive this behavior from Adobe.

Trying to reinstall via transfer does not work.
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Registration refuses to recognize A505-S-6005 Serial Number

I have now tried to register nearly a dozen times to register my Satellite A505 but keep getting the same runaround that the "4A" in the beginning of my serial number is invalid.
Worse, when I delete it and use only six numbers followed by the last letter Q", again the registration is kicked out.
What to do, what to do? Photograph it and send the picture via live courier to Toshiba?
This is ridiculous.
Solved!
Go to Solution.

Thank you.
I'll burn their 800 number and do that.
Thanks again.

My licensed copy of CS6 downloads but won't accept the serial number

I have a licensed copy of Photoshop CS6 (supplied only as a download by Adobe). Following a computer crash, I needed to re-install CS6, the download completed, the software then asked for the serial no. which I duly entered, and despite the fact it is the registered number for this software (also shown in our Adobe account and from my own records), adobe will not register it, instead a window pops up after entering the required details, claiming that the registered number is not for the product it just downloaded. This is a total contradiction of what is clearly shown on their own log of my purchases, which show exactly the same number entered for my copy of CS6. Of course, despite the fact I only bought the damn software 9 months ago, they do not allow access to support in order for them to correct something that is clearly Adobe's own bug. Basically, I have bought a very expensive program and they, in their wisdom have created a problem that means I can no longer have access to it. This is daylight robbery and a shameful way to treat loyal customers who have spent thousands of pounds over the years for licensed copies of Adobe software. All I ask is that a customer service advisor, correct the fault and register my copy with the number it has on record, because, for some reason, it won't let me do it. I have today worked with a kind Microsoft technician for 6 hours, trying to re-install my licensed copy on to my restored version of windows to no avail, Adobe really do need to give people access to their own staff so that registry errors like this can be solved. Lets face it, a forum is not going to be able to fix this one is it.

I downloaded the trial version of Photoshop CS6 (standard) from Adobe, once finished it then opened a window asking if I want it activated as a 30 day trial or as a licensed copy and once I choose the latter. It requested the serial number, so I entered the serial number applying to the licensed version I have of Photoshop CS6 (the same program I downloaded) which was then rejected, with an error message that stated that, although the serial number is valid, the program cannot be found on my computer (that is a mystery to me, given that it has just spent half an hour downloading it and has followed the download with the prompts), I was then prompted to choose from a drop down menu below. The drop down menu shows the extended version of Photoshop CS6 but not the standard version that I bought last May, effectively preventing me from installing my own version of the software. Is this a way that Adobe have of forcing everyone into ongoing contracts on cloud. I just bought the program, I don't want to go on cloud. Adobe's security was breached before and why should I be forced to pay twice.
After helping me reinstall windows 8.1 on to my computer an Engineer from Microsoft struggled with this all afternoon and most of this evening, and even he could not get it to work, so what chance have I got if he can't do it and Adobe refuse to help.

Hi. I've changed my hard drive on my macbook pro and wanted to reinstall logic pro but although I took the serial number from the "about" box it rejects it when I try to reinstall. It was an upgrade to Logic 8 originally. What can I do? Urgent!

Hello. I have installed a new hard drive on my Macbook Pro with OSX Tiger. I tried to reinstall Logic 8 Pro but it refuses the serial number when I try to install it. I took the serial number from the "About" box when Logic was still installed but no good. The software was originally an upgrade, and I don't think I have the disks for the previous version. What do I do? This is important because I only use the computer for music. Thank you.

There's actually an even simpler solution that doesn't include buying a new version of Logic. He can use his original version easily. Of course, that depends if the OP knows how to effectively use his computer though...

Adobe Support Responding to an invalid serial number

Adobe is deliberately stealing my software and blocking it from usage. While they recognize my email address when I tried to create a new account to share this with fellow consumers, they cannot find my records and are blocking my Adobe product from working. Please contact me for class action suit against Adobe. Here is the transcript:
Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 42 second(s) or longer as there are 1 customer(s) in line ahead of you.
You are now chatting with 'Tanvi'
Tanvi: Hello. Welcome to Adobe Technical Support.
Tanvi: Hi Dave.
Dave: OK
Tanvi: I understand that you are unable to use the product as you are being prompted to enter the serial number everytime you launch it.
Tanvi: Am I correct?
Dave: yes
Tanvi: I will be glad to check this for you and help you accordingly.
Tanvi: May I have the serial number of the product?
Dave: 1380-XXXXXXXXXXX
Tanvi: Thank you.
Tanvi: Dave, I checked that this serial number is invalid.
Tanvi: Could you please re-check it?
Dave: You took my money and this software has worked for 3 years. Is Adobe shaking me down for more money?
Tanvi: Could you please re-check the serial number once?
Dave: It checks on the entry but won't connect to your site for verification. This is a fraud.
Dave: 1380-XXXXXXXXXXX
Tanvi: I re-checked that the serial number is invalid.
Tanvi: May I know from where was the product purchased?
Dave: It has worked for 3 years. It was purchased online from Adobe.
Tanvi: May I have the order number please?
Dave: It checks as valid on my computer. I think your system is broken.
Dave: This is some new way of cheating your customers on old software?
Tanvi: Dave, could you please provide me with the order number so that I can check this for you?
Dave: Three years ago. I have no records.
Dave: Am I a victim of some kind of hacker program with Adobe and Starbucks?
Dave: This is outrageous that I must spend my time to fix a problem created by Adobe.
Tanvi: I apologize, in that case I will not be able to check this further for you.
Tanvi: The serial numbers generated by us do get decoded in our systems and if you are facing any issues and had purchased it from Adobe directly, we can check the order number and help you further with this
Tanvi: We will not be able to check this further as the serial number is not decoding and we do not have any record of any order under your account to verify this.
Dave: There is no way I have the original purchase records from three years ago. Adobe must know this and is targeting old users to invalidate software.
Tanvi: If you have any proof of purchase or adobe order number for the product, you can contact us back and we will be glad to verify this for you and help you further with getting the correct serial number
Dave: Please give me a number that will unlock my software.
Dave: This is theft and consumers must strike back. How many others are you running this scam on?
Tanvi: I apologize Dave, as I said we will not be able verify this and help you further unless we have the order number or any proof of purchase for the order.
Tanvi: Dave, there is no scam in this.
Tanvi: We will need to check the proof of purchase or the order (if purchased from Adobe directly) so that we can verify this and help you further
Dave: My software worked and now it does not. Adobe is responsible for killing a product purchased from Adobe. Your download system is a fraud in that it leaves no recourse for consumers. I will file complaints with the BBB and my congressman and senators.
Tanvi: We will be glad to check this for you however, we will not able to proceed without any valid proof of purchase.
Dave: Proof of purchase is all electronic. You are stealing my product. Please validate my serial number.
Dave: Your records were hacked or lost. This product worked fine for 3 years and now you are stealing from me.
Tanvi: Dave, if it was a download order from Adobe, I apologize of this information was not clear that the download links are available in the customer's account for 2-3 years only.
Tanvi: There are no records for any order under your email address [email address removed by host]
Tanvi: May I know if the order was purchased using a different email address?
Dave: You will need to provide records showing that you have not experienced a loss of data. Until then, validate my serial number.
Dave: Your records are at fault.
Dave: I use many addresses and the address it may have been purchased under is no longer available.
Dave: Adobe has lost my records and is now stealing my software.
Tanvi: Dave, that is not the case.
Dave: This was 3 years ago. You have no right to invalidate my software purchased from Adobe. Your records are faulty and consumers must know Adobe cannot be trusted.
Tanvi: We are not invalidating your software.
Dave: You invalidated functioning software due to failure of your system. Please provide a proper number so I can get back to business.
Dave: Your system is refusing to unlock my software. Adobe is at fault. All financial considerations are the responsibility of Adobe. This is a class action lawsuit which could cost Adobe billions.
Tanvi: We will be glad to check this for you and help you get the correct or a replacement serial number however, as I said, we will need the proof of puchase or any information about the order before we can proceed.
Dave: Please validate my number as is validates on my computer.
Tanvi: Dave, we will not be able to do anything as of now as the serial number is not decoding in our systems.
Tanvi: Also, we need a a proof of puchase or any information about the order so that we can check this and give you the correct or a replacement serial number.
Dave: All records are electronic and I don't have them. Perhaps I could spend hours going through old emails from 3 years ago. Perhaps I would be better served to hire a lawyer and file a class action suit to reveal that Adobe has corrupted records and is running a scam on owners of Adobe softwre.
Tanvi: Please understand that it is difficult for us to verify the details and proceed further to help you without any information about the order.
Tanvi: Dave, I can understand your concern and frustation over this however, this is not the case.
Dave: Adobe has stolen usage of my software with automated programs that are faulty. It is incumbant that you provide records that show how you lost my validation codes.
Tanvi: Neither this is a scam nor we are purposely invalidating your software.
Dave: Are you shaking me down for another few hundred dollars?
Dave: Adobe has purposly invalidated software that has operated without problems for 3 years.
Dave: I can send you screen captures to prove it.
Dave: Please provide me with numbers to correct the Adobe problem.
Dave: How many others has Adobe run this scam on?
Tanvi: Dave, as I said, neither this is a scam nor we are purposely invalidating your software. Also, we are not refusing to check this for you and provide you with the correct or a replacement serial number.
Tanvi: However, pleaser understand that we need any proof or information about the order so that we can proceed further as we will not be able to check anything without any information.
Tanvi: You can check if you still have the order confirmation email or anything of that sort and then contact us back with it
Dave: You have access to the software and serial number. Adobe invalidated it and has blocked use of a product legally purchased from Adobe. Adobe has failed to correctly maintain records and is illegally blocking my useage of my software. Please provide validation of my code or a replacement code.
Tanvi: We will be glad to verify that and get the correct or a replacement serial number for you as soon as possible.
Tanvi: Dave, we can check the serial number and let you know if we have the order number or the email address through which it was purchased.
Tanvi: However, there are no orders listed under the account for [email address removed by host] and you have not mentioned if the order could have been placed with a different email address.
Tanvi: If there is a possibility that you might have used a different email address, please give it to me so that I can check if there is any record under that account
Dave: I don't care about Adobe's failure to correctly store records. All I know is this software has worked fine for 3 years and now Adobe is deliberately blocking usage.
Tanvi: If not, please check for the order confirmation email or any information/proof for the order so and contact us back as we will not be able to do anything or proceed further without any information.
Dave: Try this [email address removed by host]
Tanvi: Dave, there are no orders listed under [email addr
Dave: Adobe is responsible for blocking my software on my [email address removed by host] omputer. Do you think consumers will appreciate that Adobe can loose records and block their products?
Tanvi: Dave, as I said before, that is not the case and we would definitely want to help you get the correct serial number
Dave: This is a fraud and a shakedown. If you can't find my records, what is the resolution?
Tanvi: However, we need some information to proceed checking this for you
Dave: If I recall correctly, the price was around $300. Are you suggesting I have to pay $300 again?
Tanvi: Please understand that we cannot proceed any further without any information.
Tanvi: I am not asking you pay for the software again.
Tanvi: We need any sort of information or proof so that we can proceed to the next step to verify that and heck this for now.
Dave: Then what do I do? Adobe has stolen my capacity to use my legally purchased software.
Tanvi: There is nothing that can be done as of now without any information/proof for the order.
Tanvi: Please check if you still have the order confirmation email or any sort of information/proof for the order.
Tanvi: You can contact our Customer service department with that for further help
Dave: I need proof Adobe has not suffered a loss of data is is illegally stealing my software due to failure on Adobe's part. This will require Adobe to provide records in court.
Dave: What is the contact information for your legal department?
Tanvi: You can contact our Customer service department
Tanvi: The phone number is : 800-833-6687
Tanvi: They are available Monday - Friday, 5 am - 7 pm PST
Tanvi: Is there anything else I can help you with?
Dave: Yes, your last name to be included in the lawsuit.
Tanvi: My name is Tanvi Arora.
Tanvi: Thank you for contacting Adobe. Good Bye.
Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.

This is a serious mistake by Adobe to invalidate 3 year old software. Consumers like me don’t like getting cheated by a multi-billion dollar corporation. You don’t understand how expensive this will be for Adobe to provide records of all purchases and to prove that they have not lost serial numbers or that they are not running a scam to steal paid software from consumers. I should not have to find records that are years old to use software I purchased. I did not contact you, you remotely blocked my software. I did not authorized any contact with Adobe and I resent that Adobe is invading my privacy. Adobe is keeping me from using a legally owned product. I purchased the Acrobat software from Adobe approximately 3 years ago and now Adobe has stolen the software from me. It is very simple. You either owe me $300 or you owe me some kind of code that will unlock my software.
If you begin to Google any part from my posting, you’ll see it on a half dozen sites. By this time in a month, it will be on a thousand sites. Anyone purchasing Adobe software should be well advised that Adobe can and will invalidate that software years from the date of purchase, then demand records from the owner that cannot be produced without extreme difficulty. I will also ask my grandstanding Democrat Senator to hold public hearings on how many people have been cheated by Adobe Corporation. I think this is not a battle you want to fight. Your greed exceeds your common sense. Please provide me a code to unlock my software. I already have lawyers calling to file a class action suit.

Photoshop CS5 installs on Win 8.1, but won't update. the error says, ""This serial number is not for a qualifying product..." when installing an upgrade or upsell". PS CS5 12.0 is too downlevel to work on canon raw

I have contacted adobe CusServ 5 times. Each time I get a different answer. One even went so far as giving me a new, full product serial number which still would not allow updates to be applied. Their only solution is to pay for the "cloud". I don't need the "cloud". My CS5 does everything I need and has worked great up until my computer died. It was running win7 ultimate. My new computer runs win 8.1. Not the pro version. Should I go to Corel, maybe they are more helpful? Help please!
I have looked at the other similar issues here and the answers are all similar. 1)Contact CS agent. Useless, they say come here to the forum. 2)apply SN from previous product. Did that and loaded CS4 also. No help. 3)Get a new serial number. got a new SN for a full product from one of the CS agents. Same problem.
I have deactivated, activated. I have uninstalled and re-installed several times. The CS agents I have spoken to were useless, the only way I could get them to try anything was to suggest that the problem was beyond their competency. I refuse to pay $30 a month for the functionality I have all ready purchased. Adobe is degenerating. I hope more people reject the "cloud" concept.

Hi Guys,
Ive got the same problems as you, Win XP SP2 on RAID 1 hard disk set on an AMD raid controller, but I have no driver to roll-back to.
Ive installed Photoshop CS3 and also Acrobat Standard 8 (which used to run fine on an old system), but all i get now is the blank window with the menu and title bar and thats all.
Can some one help? (will this licensing patch resolve the issue - and where can i get it from?)
Thanks

Acrobat 9 Pro - Serial Number Problem - 3 Separate Licenses

I own 3 separate licenses of Acrobat 9 Pro and have owned several licenses going clear back to Acrobat 6. We have used them on the office computers and home or laptop just as the license authorizes.
Recently we had a problem of employees getting confused as to which license or Serial Number of 9 Pro was installed on which machine and apparently the number of authorized installs was exceeded.   The solution to that was to go around and try to determine which SN was installed on which computer.
With all prior versions, this was an easy task. You simply clicked on the Help tab and selected the About option and it gave you a screen that showed the SN of the license installed on that computer.   That way you could keep straight which was installed on which, and you could that way monitor employees so that the authorized number of installs were not exceeded and that deactivation had been done properly. We had a new computer we needed to install 9 Pro on but we needed to know the SN on the old machine in order to make sure we had the deactivation done properly.
I was taken by surprise to discover that this method of determining the installed SN would not work on 9 Pro. The "About" screen showed no SN. It showed patent information and credits, but no SN. I checked this on all three licenses and it was the same on each one.
I called Tech Support and got into the support problem from Hell over what should be a simple issue. I went through 4 separate techies and 5 different calls. After spending most of the day dealing with this issue, and a substantial loss of revenue. I was given completely wrong information by 3 of the techies (called lies in my culture) and the 4th one claimed there was no possible way to determine the SN of the license running on any individual computer under 9 Pro.
I then called the sales department for volume licensing and was told that if I bought 3 licenses under the volume license program, I could have one serial number and get rid of the 3 SN problem. I was told that I could get a refund on my 3 separate licenses and this would fix my problem. I stated 3 times that I would buy the volume licenses only if I was guaranteed a refund for the 3 separate licenses. Each time I was assured that would occur. After the new sale for the volume licenses was completed, I was transferred to another department for the refunds and the refund request was refused!!!!   It took the rest of that day and part of the next to get a response back from the sales person that sold me the volume licenses and get that transaction cancelled. They still charged my credit card and then it took several more days to get that reversed. On top of all of that, Adobe keeps attempting to close my support incident claiming it is resolved when it most certainly is not.
I have been computing for over 20 years and I would have to say this was the worst tech support treatment I have ever experienced. I am simply amazed and disgusted. As a user of Acrobat over many years, I am so mad that if 10 users wanted to file a class action suit against Adobe, I might do it for nothing.
Can anyone tell me if there is any way to determine the SN of the license of 9 Pro that is running on a computer? If not, how else can you keep straight which install is on which computer and which needs to be deactivated when you replace the computer or try to move it to another?
This would seem to me to be a huge problem and I am extremely surprised that Adobe seems to simply be ignoring it and that the tech support people are telling fibs.
Any information would be most appreciated.

Sorry that you got such a hassle. Try this. I don't have Acrobat 9 per se, but I have the TCS2 and found the following.
Run Regedit (all the serious warning apply here. Look but don't touch).
Under HKEY_LOCAL_MACHNINE->SOFTWARE->Adobe->Repair->Adobe Acrobat->9.0->IOD Look under the entry under SERIAL.
Maybe it works maybe it doesn't. But it might help.
Message was edited by: MichaelKazlow

Serial number refused

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