Serial number rejected after trial use of lightroom

I trialed  lightroom and liked it very much. I purchased the product from another on line store and now can not register it. The solution which stated to download the an english international file is not avalible as it does not give me this option!!! It states my serial number is an upgraded one and I need the pervice serial number which I dont have due to the fact that it was a trial verson.    please help! Sheri

thank you!!!  

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