Serial number revoked

After re-installing Acrobat Xl I try using and it asks me for my serial number and then tells me it has been revoked.

You need to get in touch with Adobe Customer Service.

Similar Messages

  • On install of Photoshop PS6, I get "serial number REVOKED" error

    I paid for Photoshop PS6, downloaded and get a  serial number revoked message, despite the fact I paid for it.
    What is going on?

    Hi,
    Thanks for your prompt reply.
    It is photoshop CS6 on the Mac.
    I re-downloaded and tried to re-install and got the same error message: serial number is REVOKED.
    This is not an installer error: I have been given an invalid serial number . This number came from my on-line accoount at Adobe.
    I paid for the purchase on 17 September 2012, and paid via PayPal as correctly shown in my Adobe accoount.
    So.... how do you get me a valid serial number?

  • CS6 Stopped Working on OS X Mavericks (Serial Number Revoked)

    I have used Adobe Creative Suite 6 but it stopped working after I upgraded my Mac OS to Mavericks.
    I contacted Adobe support and was advised to uninstall/reinstall, but it still shows the same error message “The serial number you entered has been revoked. This product cannot be licensed.”
    Support staff said there is no issues with my serial number and it must be some technical issue (so they did not agree to reissue the serial number).
    Please kindly advise how to solve.
    I refer to this support page and tried below solutions but did not work for me.
    Delete the FlexNet Publisher preferences folder: I did not have the folder.
    Run the License Repair Tool: Did not work for me
    Repair disk permissions: Did not work for me
    Reset permissions on the FlexNet Publisher licensing service folder: I did not have the folder.
    Solution 5: Reset permissions on the Adobe PCD folder: I did not have the folder.
    Also, I updated Java OS X as shown here, but did not work either.
    I am using Mac Book Air with Mac OS X 10.9.4. I appreciate any advise. Thanks!

    uninstall (using the adobe uninstaller, clean (using Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall using the installation files.
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.5 (win), 5.5 (mac) | 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Serial number revoked [was:Chuck]

    I just upgraded windows 7 to windows 8.1 and had to reload Adobe XI from the Adobe site. When I entered the software key it came back with a message that it had been revoked. I just purchased this in December and was trying to reinstall it on the same laptop. Can anyone help with this.

    Next link has a "Chat Now" button near the bottom
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Tried to reactivate Photoshop and it said my serial number has been revoked??

    so i wiped my laptop because it was choc full of crap, and im trying to reinstall my creative suite that i got with my game design course, so i tryed going though adobe to get a serial but they said i all ready got one, so i fished it out of my gmail and when i tried to activate photoshop with it is said my serial has been revoked ??

    Error "The serial number is not valid for this product" | Creative Suite

  • Serial number has been revoked

    Trying to install Creative Suite 6 and get message serial number has been revoked. Any help?

    Hi SPCGraphicArtist
    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • Serial number is revoke... the reason?

    Hello,
    I tried to activate photoshop CS5.1 with a serial number I bought last year. But I can't activate my product, it says that my serial number is revoke. Why? Any reasons for this? What can I do?
    Thanks,
    NimS

    Adobe products in general, and particularity InDesign cannot be migrated. Uninstall and reinstall.

  • I'm trying to install CS6 onto my new Mac.  However, the installer is saying that my serial number has been revoked.  HELP

    I purchased CS6 in June of 2012 and have been using it without a problem ever since.  I just purchased a new Mac however, and want to install my current version of CS6.  I downloaded the installer from adobe.com and am to the point of entering my serial number.  However, I am now receiving an error message stating that my serial number has been "revoked" and that I my product cannot be downloaded.  I have the purchase receipt and can provide documentation of the serial number and order number.  Will someone please help?

    contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

  • My serial number has been revoked

    I upgraded from CS5 Design premium to CS6 creative suite design standard (which adobe online store said told me, that I was allowed to to such an upgrade), and during typing my CS6 serial and then to qualify the update the CS5 serial it told me that it was NOT a qualiying product.
    I called Support, and they told me to click on the yellow field, and give me the number. I got a code to type, and it worked until around 30 days later... then Acrobat X Pro and Distiller stopped starting.
    I ran the acrobat cleaner, and did a reinstall of only Acrobat X Pro... It started... but prompted me to inter my serial number... I did that, but then i came up with this message:
    "The serial number you entered has been revoked. This product cannot be licensed. Please contact Customer Support...
    All the other programs from CS6 was still installed, only acrobat X pro was removed. And guess what... I also got the message that the serial has been revoked on Indesign, illustratoer, photoshop and bridge.
    So here I am... again.
    Please hurry.

    I called the support, and they fixed it with a new serialnumber.
    Thanks.
    Robert
    Fra: Romsinha [email protected]
    Sendt: 19. april 2014 18:26
    Til: Kolind Bogtrykkeri - Robert
    Emne: My serial number has been revoked
    Re: My serial number has been revoked
    created by Romsinha<http://forums.adobe.com/people/Romsinha> in Adobe Creative Cloud - View the full discussion<http://forums.adobe.com/message/6312729#6312729

  • Serial number has been revoked. What do I do?

    I bought Photoshop 7.0 on eBay for $100. Seller advertised it as a share in a multi-license.
    That was about a year ago. I dawdled, and didn't get around to installing it until eBay's deadline for action on their part iwas long expired.
    Now, I get a message from Adobe that the serial number has been revoked. Contact sites from the seller turn out to be fake.
    Think Adobe would give me a break on buying a valid license?

    I can't imagine why you think they would (or should). In trying to save money, you bought a deeply discounted copy of the software, which turned out be a pirated (stolen) copy. Why would you think that having possession of a stolen copy would entitle you to any discount on the real thing?

  • Serial number photoshop element 12 and premier element 12 revoked

    on 9 december 2013, we buy 3 license adobe premier elements 12 and photoshop elements 12 for machintos, and we just installation 1 license.
    and for 2 license other, on 26 januari 2014 we try for installation at other computer but the installation failed. we get message "the serial number entered has been revoked".
    why like that ? 

    This is a user forum you should contact Adobe customer support.

  • My serial number says revoked? when trying to install premiere pro cs6 on my new imac

    trying to reinstall premiered pro on my new mac and says my serial number has been revoked???

    Normally a PC serial number is not valid for a Mac version.  I don't know if the following holds for Student/Teacher editions though there should be something similar...
    Change product platform or language
    You can swap languages/platforms for a latest version product if you follow the instructions at the following link:
    http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

  • CS6 Error: The serial number you entered has been revoked. This product cannot be installed. HELP.

    The serial number you entered has been revoked. This product cannot be installed. HELP.

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • It says my serial number has been revoked

    I'm trying to install creative cloud on a second computer, but when I typed my serial number in it said it had been revoke

    Saraa50164876 there should be no need for serial numbers with a Creative Cloud Membership.  Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to resolve the connection error preventing the membership from being authorized.

  • HT1349 How do you get help from apple if you don't know where to find the serial number of my "product."  I don't know if they mean my itunes program, my iphone, my computer, which one, the number on the computer (is there one), or something in Windows or

    How are you supposed to get help from Apple if you don't know what your serial number is?  They say to input the serial number of the "product" that you are asking about.  Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean.  Does it mean your desktop computer?  If so, which one?  Do they mean your device?  LIke your iPhone, iPod or whatever?  Do they mean the software ON one of your computers and/or devices?  If so, which program, and on which computer/device?
    We have three operational computers, one does not have iTunes on it.  Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers.  See what I mean?  I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.  I only know of 2 computers that have iTunes on them, so how can there be 5?  We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id.  He may have been using mine, since his computer died.  I read that those don't count as "computers" to the 5.  Do they, then?
    Help!  I can't contact apple because I have no idea what they mean about serial number.  I doubt they would help me anyway.  In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it.  Is there some way to find the serial number in the software, either on my desktop or my iPhone?

    sunshinecowgill wrote:
    We have three operational computers, one does not have iTunes on it.  Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers.  See what I mean?  I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. 
    You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

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