Serial number says invalid when I put it on a new computer MacBook pro

I Purchased pse13 and installed it on my pc. However I decided to purchase a Mac book pro and want to install pse13 on it as I will be selling my pc. It keeps telling me the serial number is invalid. Also how do I make a backup copy of the software since I downloaded and don't have a disk. Thank you.

You have a serial number. It's registered to your account. The rest is of no consequence. Contact support if you need to reset activations.
Find your serial number quickly
Mylenium

Similar Messages

Getting serial number is invalid when trying to install acrobat 9 pro

Hello,
I am getting a message stating that the serial number is invalid when trying to re-install adobe acrobat 9 pro on windows 8. adobe support confirmed that the srial number I am trying to us is valid though. any help is appreciated.

Nope,I downloaded the software from adobe website: Download Acrobat products | 9, 8
All it says is "Invalid Serial Number" I already checked with adobe support and they confirmed that the serial number is valid, they won't provide any more help "because acrobat 9 is out of support now".

I have licensed Lightroom 5.6 and my serial number. I want to install it on a new computer. I can get nowhere using Adobe site as it is all Creative Cloud related. I never had to use CC before. All I want is to install my already purchased Lightroom o

I have licensed Lightroom 5.6 and my serial number. I want to install it on a new computer. I can get nowhere using Adobe site as it is all Creative Cloud related. I never had to use CC before. All I want is to install my already purchased Lightroom on new computer (without deactivating on old computer)

you may as well install the later lr 5.7.1 rather than 5.6 and then updating.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

I can't find my serial number and I'm downloading photoshop elements on a new computer.

I can't find my serial number and I'm downloading photoshop elements on a new computer.

Please see : Find your serial number quickly
Thanks,
Anwesha

Install of Acrobat Standard 8 says serial number is invalid when it is not

Deactivated Adobe Acrobat 8.3.1 on old computer
Downloaded and installed Acrobat 8.1 on new computer
Put in serial number and I get an Invalid Serial Number error
Did a support chat and they stated that the forums are the only place to get this resolve because it is a technical issue and Acrobat 8 is too old.
Any help would be appreciated

Acrobat 9 is not longer supported. The serial number severs for those products are no longer available.
Acrobat 9 Pro - Serial Number Problem - 3 Separate Licenses

I am told my serial number is invalid when trying to install Adobe Photoshop 10

I am trying to install Adobe Photoshop 10 but it is telling me my serial number is invalid

Is there any other message?
Ha sthe software been installed previously?

Serial number not accepted when using disc to download on second computer.

Serial number not accepted when using disc ot download CS6 to second computer. Help...

make sure you're entering the correct serial number for the correct product: http://helpx.adobe.com/x-productkb/global/find-serial-number.html
if you're certain that you are doing that, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

My serial number says invalid

I tried re installing my Element 11 and the serial number and it keeps saying invalid. it is the one on file for my account

Error "The serial number is not valid for this product" | Creative Suite

My Serial number says invalid. Trying to transfer Adobe Creative Suite.

I delicensed my Adobe Creative Suite on my old computer and am now trying to get it on my new computer. It keeps saying invalid serial number. I have already tried uninstalling and reinstalling the programs on the new computer, but nothing has worked.

13mwarren1989 what operating system are you using? What version of Creative Suite specifically are you trying to install? Did you migrate or transfer any files to your new computer?

Serial number is invalid when trying to install Creative Suite 6 (Student/Teacher Edition) on my new mac?

I have deactivated CS6 on my old laptop, but every time I try to enter the serial number to re-activate it tells me that it is invalid. Is there a period of time that I have to wait before it becomes able to be activated again? It's been about 24 hours. Or could the problem be that it was previously installed on a PC, but now I have upgraded to a mac? Is there any way to fix this? Please help! Thank you!

Normally a PC serial number is not valid for a Mac version. I don't know if the following holds for Student/Teacher editions though there should be something similar...
Change product platform or language
You can swap languages/platforms for a latest version product if you follow the instructions at the following link:
http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l

How can I find out the serial number for my FCE 4.0 that came with my old MacBook Pro?

When I try and open my old FCE projects on my new MacBook Pro, a dialog box pops up and asks me to input the serial number for my Final Cut Express program. The software came pre-loaded on my old MacBook Pro which died. Luckily, my local Apple store was able to transfer the fcp files to my new MacBook Pro, which came with FCP X installed. I just can't open those files without the serial number of the FCE 4.0 program.
Message was edited by: Garyb1978

It is almost impossible to transfer FCE as there are so many essential hidden files that workers in an Apple Store will know nothing about. The app needs to be installed from the original DVD.
Other than buying another copy your only chance (very remote) is to contact the Apple Store and see if they are able to get a replacement number from Apple.

I bought a computer with Photoshop CS6 already installed, but I don't have the serial number - can I still transfer this software to a new computer?

I currently have a MackBook with Photoshop CS6 installed. This came with the laptop when I bought it on eBay, therefore, I don't have the serial number for the software. Can I still transfer the Photoshop CS6 from this laptop onto a new one?
Thanks
Jack

No.
Whoever sold you the laptop should have removed the software first, or gone through the proper process to transfer the license to you. Chances are that they used it to obtain an upgrade, in which case it would not even to eligible to be transferred.

Why is my fcp 7 serial number says invalid which worked earlier on same machine

my fcp7 worked fine with machine but after updating os it says its invalid help

There is no Flash player version 15... as in your code:
<param name="swfversion" value="15.0.0.0" />
For some reason Adobe thought it would be a good idea to target a Flash player version (15) as default.....which may be out a couple years in the future. Go figure!!!
If you don't like player version 9, change to 10 or 11.... just not 15 (yet).
Best wishes,
Adninjastrator

Serial Number is Invalid? Need Help.

I recently got a new macbook pro and I transferred my cs5 Suite successfully to the new computer. I used After Effects a few times successfully but about two days ago when ever i tried using any of the cs5 applications, photoshop, ae, etc I got any error that said the adobe application manager was damaged or somin. So i redownloaded the application manager and it opened the applications but now its asking for the serial number again. I put my serial number in and the application opened successfully. However, then the application manager opened up a window that said it appears this serial number is invalid and i need to enter a new one. So now when i open the application it asks for another serial number, and when i put mine in it says its invalid. I cant open any of my applications because it says the serial is invalid. I need help. It could be that I did not transfer properly or somthing but im not sure. Also i never uninstalled or canceld cs5 suite on my old macbook because i dont know if u have to or not. Any help would be great. All of the apps still open and work properly on the old macbook, so i assume its a transfer problem. Someone please inform me on what I need to do.

MrGoodbar1318 I would recommend removing your Adobe software by running the un-installers located in Applications/Utilities/Adobe Installers. Once you have removed the software then also verify the following folders have been removed:
Library/Application Support/Adobe/AdobePCD
Library/Application Support/Adobe/caps
These folders contain the serial number information and could be possibly causing your serial number to come up as invalid if they got damaged or the permissions got adjusted on them.

I am having trouble re-installing Elements 12. when it try, it says my serial number is invalid

I bought elements 12.0 in December 2013. my computer recently crashed and I have to reinstall Elements. But when I try, it says the serial number is invalid. I've tried all the Adobe technical support contacts but they won't help and have told me to come here.

Same problem for me. Is there any way to escalate this query so there's a resolution?!

Serial number says invalid when I put it on a new computer MacBook pro

Similar Messages

Maybe you are looking for