Serial Number stated as invalid?

I have just opened up my recently purchased (online) adobe premiere elements 10 and put in disc. On the customer information page it has asked for my name, country of residence and serial number of product. I have entered all that but it is now saying that the serial number I entered is invalid! I don't understand that? This also came together with adobe photoshop elements 10 whic did successfully install and the serial number (typed and stuck on the back of the package) did go through. I don't understand why this next serial number for premiere has been rejected as invalid?
Can anybody help? Why is this and what do I now do about it?
I reside in New Zealand having bought it online in USA, so I can't very well walk into the originating shop.
Thanks,
Simon

Thanks for that. Yes, I had seen that before and tried it. It made no difference unfortunately.
BUT the good news is, I have tried again this new day and NOW it goes through. Go figure!
Thanks to everyone in this Discussion for your suggestions.
Problem somehow resolved itself?!

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