Serial number stopped working!

I purchased CS6 Design and Web Premium Windows DVD from my University, everything was OK until today when Adobe decided that now my serial number is invalid! How one can contact support to resolve the issue or request refund? Thank you in advance

You will need to contact Activation Support:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
Click the Chat Now button at the end of the page and talk with a live agent who would resolve it ASAP.
Regards,
Ashutosh

Similar Messages

  • Serial number stopped worked

    Hi,
    My serial number just stopped working. I have copied and pasted it from my adobe account, but it just won't work. I tried the support web pages, but I couldn't find a way to get to the online help and I just got redirected to the community forum.
    Does anyone know how I can get a support ticked with adobe so that they will look into it?
    The product is Photoshop CS6, but I couldn't find that community, so I selected Photoshop Mix.
    Thanks,
    Emma.

    Emma,
    Please refer:
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    Regards,
    Ashutosh

  • Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

    Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

    Hello Bradley,
    sometimes the "opm.db file" is the culprit. In this case you should delete it.
    But as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations
    If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
    Good luck!
    Hans-Günter

  • Free Photoshop CS2 and serial number that works

    I downloaded the free Photoshop CS2. How do I get a serial number that works so I can install the program? Thanks.

    This is the FormsCentral forum. I suggest to look for and answer on the Photoshop forum
    http://forums.adobe.com/community/photoshop
    Gen

  • I have a Serial Number which worked fine on my MacBook Pro but does not work on my desktop PC (Win 7).  What is the problem?

    I have a Serial Number which worked fine on my MacBook Pro but does not work on my desktop PC (Win 7).  What is the problem?

    You haven't identified the version so I can't tell if offering you contact options for Adobe Support will be of use to you.  But they will likely be your only hope of getting resolution unless you just happen to be using the wrong number as the serial number.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Adobe CS5.5 Design Premium Serial Number Not Working

    I just wiped my macbook pro harddrive and upgraded to Lion OSX. I bought the CS5 Design Premium last year (in a case). Unfortunately, my discs are unavailable, but I do have the correct serial number. When I downloaded the CS5.5 Design premium trial (to plug in my serial number), it says it isn't valid. Is there a place that I can download the CS5 Design Premium Suite so that my serial number will work? Help! I'm a photographer and I need PS to work immediately!

    Maddiewilbur have you lost your installation media or is it just unavailable for the moment?  If you will have access to the installation media at a later time I would recommned installing the trial of Design Premium CS5.5 and then remove it and install CS5 once you have access to it.

  • Why is  my serial number not working, it says it is invalid.  I have checked and it is correct

    why is  my serial number not working, it says it is invalid.  I have checked and it is correct

    The most likely explanation is that you downloaded the Creative Cloud version of Lightroom instead of the standalone version of Lightroom (which you can download from here).
    If that doesn't work, you'd need to provide a lot more details, including version of Lightroom, operating system, and exactly what you are doing that doesn't work.

  • I have purchased adobe creative suit 3 and installed in my pc. my pc crashed and i tried installing the product in other pc. my serial  number doesnt work anymore. what is the solution

    i have purchased adobe creative suit 3 and installed in my pc. my pc crashed recently and i tried installing the product other pc. my serial  number doesnt work anymore. what is the solution

    Hello,
    maybe you have to activate/deactivate first, so please have a look there:
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html >>> see "What is activation?" >>> Activation is the process ..."
    Hans-Günter

  • Hey my serial number didnt work

    Hey
    I´m using premiere Elements 12 on windows 8. I bought the CD one year ago and install them. All perfekt but after i set back my Laptop to new and i want to install it, the number didnt work.... I have the bundle with Photoshop elements 12 and the serial number there works perfekt.
    I install both softwears only 3 times befor....
    Sorry im german and my english isnt very good.. pleas excuse me ^^

    yuuwes
    Premiere Elements 12 on Window 8 64 bit.
    Have all your installs been on the same laptop? And, are you getting messages about the purchased serial number being on too many
    of your computers? Are you getting any error message at all when you have problems with the install? Are you doing the install with the antivirus
    and firewall(s) disabled?
    Please excuse the question, but I do not want to take anything for granted....have you double checked to assure that you are using the
    Premiere Elements serial number for the Premiere Elements install and not the Photoshop Elements serial number? Each should have its own serial number.
    If there is any problems with the installation disc, you can download and install another set of installation files and try to insert your purchased serial number in them during installation.
    http://www.adobe.com/downloads/other-downloads.html
    You can also go to the Adobe web site (http://www.adobe.com), sign in with your Adobe ID and Password, and then navigate to My Products to confirm your serial number.
    Please review and consider and then we can decide what next.
    Thank you.
    ATR

  • I am registered  for adobe premiere elements ver 3 . .Any body know where I can find it to down load ? Or is there a newer version that I can download that my serial number will work with ?

    I am registered  for adobe premiere elements ver 3 . .Any body know where I can find it to down load ? Or is there a newer version that I can download that my serial number will work with ?

    There is no download available for version 3 that I am aware of - version 9 is the oldest available offered by Adobe.  Serial numbers are only valid for the version they were purchased for.

  • I had to purchase a new computer. My Photoshop serial number does work on my new computer.

    I ha t to purchase a new computer with Windows 8.0. Now my PHOTOSHOP serial number does work on the new computer how do I fix this problem?

    Hello James,
    I am sorry, but CS3 is not compatible with Windows 8.
    Creative Suite 3 has been released Early 2007 and Windows 8 has been released Mid 2012.
    When Windows 8 came out, we had just released our Creative Suite 6.
    CS3 under Windows 8 may be installed, activated and used, that may happened for some customers, but we know due to the difference of the files system of these 2 products that it is unstable.
    You could downgrade your operating system to Windows Vista or Windows 7 to have the CS3 working.
    There is also an option to purchase a first-year discounted version of the new Adobe Creative Cloud membership due to your ownership of the CS3.
    If you wish to have more information, please go to https://creative.adobe.com/plans
    Thank you.
    Arnaud.

  • Cant get my PS CS2 serial number to work

    I downloaded my ps cs2  and my serial number wont work, spoke to adobe customer service, and they provided me a link that also didn't work because they said the CS2 is outdated. please help with a solution

    All that should be required is to download a new version of CS2 - which no longer requires activation - from
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
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  • Serial number not work

    Hi, I have a new computer now. I had Photoshop on my old computer and I do not deactivate it. My serial number not work on my new computer and old computer is unavailable. What have I do to activate Photoshop? Thanks.

    The license is for two copies of Photoshop by one user on two different computers that can not be used at the same time.Contact Adobe customer service by phone.  Only they can help you.
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  • Lightroom5 Serial Number not working - GRRRR!

    Hi,
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    LM

    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help make contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/
    But before going that route, also see here:
    My serial number doesn't work :
    http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html

  • My serial number isnt working? Help

    my serial number is working for photoshop

    I dont know after I downloaded trial it shows error n contact support
    Sent via the Samsung GALAXY S®4, an AT&T 4G LTE smartphone

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