Serial Number suddenly gone

How can I solve THIS?
I own a MBP, early 2009, and a week ago iMessage refused to connect again. Nothing has been replaced, changed, repaired or so. It just resided quietly on my desk. Because of the annoying iMessage malfunction I've found out, that my serial no of the MBP is missing in the profiler window.
As I am not even close to a Mac repair and as this has occured by no means, how can I put this back to normal?
Thx.

I'm not too sure what the problem is then, possibly a hardware problem? The Serial Number should be on the bottom of your Mac.
I think a trip to your nearest Apple Store is in order to get professional help for this, seems very serious.
Good luck!

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Elton Adobe which web browser are you utilizing? Are you signed into http://www.adobe.com/ when you attempt to contact our support team directly at Contact Customer Care.
I would recommend utilizing a different web browser and contacting our support team directly as suggested by KGlad in message #6.

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I have a licensed and registered copy of CS6 Master that I installed from discs.
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Well, I ended up doing what I had previously mentioned. I went through my computer and uninstalled everything to do with CS6 and even a few CS4 programs I found. Then I even had the CS5 programs even though that is what I was planning on reinstalling onto my computer. After getting rid of all traces of those programs from my computer, I reinstalled my CS5 from a disc and entered the serial # as I normally would and it worked! It didn't tell me I had an invalid serial # anymore and it didn't tell me I had to get CC. The downside is that I am back to using CS5 even though I have paid for CS6, but at least I can still use the programs I need until I figure out what I want to do for a long term fix of this issue. Good luck guys!

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My partner has bought an educational CS6 Master collection for Mac and installed it on my computer more than a year ago.
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I have just checked the ELO (Dutch for Enduser License Agreement that came with the product when I acquired it). It says: "Onder Licentie wordt verstaan het eeuwigdurend recht om een exemplaar van het Softwareproduct te installeren, te kopiëren of anderszins te gebruiken."
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Serial number suddenly invalid - CS6 Master Collection

When I opened Illustrator today, a popup showed asking me to enter a serial number. I entered the serial number I have always used, which is also listed under My Adobe > My Products, but it rejects this number: "The serial number you entered is invalid. Please try again. If the problem persists, contact Customer Support."
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Dit is slechts gedeeltelijk waar: Ik heb een medewerkerslicentie aangeschaft bij Surfspot in 2012. De licentie toen was anders dan bij de CS6 die nu via Surfspot verkrijgbaar is.
Surfspot heeft reeds aangegeven dat de informatie die de gebruikers destijds kregen fout was: de licentie was slechts permanent tot de eindduur van de overeenkomst tussen de universiteiten en Adobe, en dat is 1 juni 2014. Mijn licentie had moeten blijven werken tot 1 juni 2014. Ik heb nu van Surfspot een nieuwe licentie voor een jaar gekregen ter compensatie van de fout. (Met dank aan Zita van de klantenservice.) Niet permanent, maar gegeven de prijs die we bij Surfspot betalen zeker niet iets om hard over te klagen.
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So the matter has been clarified: Adobe made an error by expiring these licenses before June 1, 2014 and Surfspot made an error by not stating the licenses were not permanent but only until June 1, 2014. New licenses, bought after July 2013 are valid for only one year.
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Hi, I'm new to the forums, but not to the products. Been using them over 5 or so years I think. Anyhow, I have an issue that I cannot solve very easily and am kind of stuck.
I bought (well, had my University buy for me.) CS4 Master collection 3-4 years ago for my studies in Animation at University. It was payed for through Uni due to me having a disability. Anyhow. I had it installed through a different company who help out with software needed for disabled people, and so I had no issues with starting it up.
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Yeah, I came across an issue with the answer given, as the serial number was wrong AND missing 4 numbers. However I did come a cross an old file on my old laptop with CS4. When I first got the CS4 there was an issue with the serial number not working so we contacted adobe to see if it could be fixed and I guess it was eventually resolved.
Anyhow, I used the serial number I found through PECoutejoie's suggestion, but it didn't work. So, I tried out the old 'broken' serial number, expecting it to be rejected as well and... it worked! Colour me surprised!
Thank you for the suggestion anyway, PE.

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I installed the program on my computer last week. A couple days ago I contracted some weird virus that crashed my computer. I should have kept the packaging I guess but all I have now is the disk. I checked my computers registry to see if there was any remnant of the number but there was'nt. I know that I can use a keygen or some other illegal software but I would prefer to resolve this the right way. Where could I get my serial number? Or one that works?
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You threw everything out, including the installation disks?
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Hi slavak87 and welcome to the community,
Once that serial number is gone, there's no way to recover it. You probably should have burned a set of recover discs when you first got your machine.
The only way to get your OS back on there is to get a set of restore discs from Lenovo Service or do a clean install with a new OS with a new key.
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Dave
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Hi. My new computer had Acrobat on it. Suddenly, I was unable to open any PDF's. and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription. I do not have the physical box with a serial number and was

Hi. My new computer had Acrobat on it. Suddenly, I was unable to open any PDF's. and then I tried to update and was forwarded to the Adobe site that said I had to buy a monthly subscription. I do not have the physical box with a serial number and was going to buy the one advertised on the website until I discovered it's only for students and teachers, which I am not. What should I do next as I need to use PDFs on a daily basis. Thanks! I would like to be able to download this and pay online. Possible? I currently have Adobe Acrobat XI Pro. I have a Windows 7 system. Please help!

As long as you know your serial number you can download PSE from here:
Download Photoshop Elements products | 11, 10
If you don't know your serial number:
Find your serial number quickly

I have had adobe creative suit 6 design standard for 2 years and all of the sudden it would not open. I do not have the windows disc anymore however i still have the product code, number and serial number. is there anyway to get my photoshop back?

I have had adobe creative suit 6 design standard for 2 years and all of the sudden it would not open. I do not have the windows disc anymore however i still have the product code, number and serial number. is there anyway to get my photoshop back?

uninstall, clean and reinstall per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
for the installation file(s):
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.5 (win), 5.5 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

My hard drive's gone, I did repair it and now I'd like to get my 'photoshop Elements 7 back, but got a message saying that the serial number is incorrect and it's not. can you help me, please?

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Mseixas you can try running the CC Cleaner Tool located at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and then reinstalling.

Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

Download Error - Contact customer support. Indesign wont load application have gone from the control panel. CS photoshop loads and wants a serial number - and my serial number dosent work?

Hello Bradley,
sometimes the "opm.db file" is the culprit. In this case you should delete it.
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Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter

Serial Number suddenly gone

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