Serial Number Suddenly Invalid???

I have a licensed and registered copy of CS6 Master that I installed from discs.
About a week ago, I suddenly and randomly began receiving a message that I was using a Trial version and would need to license it. In the warning pop-up dialog box I signed in using by Adobe ID and entered the valid and correct serial number, as listed in by Adobe Account under Products.
Why did it stop working?
More importantly, what can I do to make sure my licensed version stays licensed?
Thanks!

Well, I ended up doing what I had previously mentioned. I went through my computer and uninstalled everything to do with CS6 and even a few CS4 programs I found. Then I even had the CS5 programs even though that is what I was planning on reinstalling onto my computer. After getting rid of all traces of those programs from my computer, I reinstalled my CS5 from a disc and entered the serial # as I normally would and it worked! It didn't tell me I had an invalid serial # anymore and it didn't tell me I had to get CC. The downside is that I am back to using CS5 even though I have paid for CS6, but at least I can still use the programs I need until I figure out what I want to do for a long term fix of this issue. Good luck guys!

Similar Messages

  • Serial number suddenly invalid - CS6 Master Collection

    When I opened Illustrator today, a popup showed asking me to enter a serial number. I entered the serial number I have always used, which is also listed under My Adobe > My Products, but it rejects this number: "The serial number you entered is invalid. Please try again. If the problem persists, contact Customer Support."
    Customer Support chat has 40+ customers waiting… Any ideas what to do? I noticed one or two other people have the same problem—are there a lot more, so is it a bug, and/or can I individually solve my case?

    Dit is slechts gedeeltelijk waar: Ik heb een medewerkerslicentie aangeschaft bij Surfspot in 2012. De licentie toen was anders dan bij de CS6 die nu via Surfspot verkrijgbaar is.
    Surfspot heeft reeds aangegeven dat de informatie die de gebruikers destijds kregen fout was: de licentie was slechts permanent tot de eindduur van de overeenkomst tussen de universiteiten en Adobe, en dat is 1 juni 2014. Mijn licentie had moeten blijven werken tot 1 juni 2014. Ik heb nu van Surfspot een nieuwe licentie voor een jaar gekregen ter compensatie van de fout. (Met dank aan Zita van de klantenservice.) Niet permanent, maar gegeven de prijs die we bij Surfspot betalen zeker niet iets om hard over te klagen.
    And now for the foreigners:
    Surfspot sold permanent licenses for CS6 in the period July 2012 to July 2013. This was partially in error: the license should have been permanent only until the end of the contract between the universities and Adobe which is June 1, 2014. My license should have continued working until June 1, 2014. Surfspot has given me a new license which is valid for a year, to compensate for the error. It's not permanent but at the price we pay Surfspot not something to complain hard about.
    So the matter has been clarified: Adobe made an error by expiring these licenses before June 1, 2014 and Surfspot made an error by not stating the licenses were not permanent but only until June 1, 2014. New licenses, bought after July 2013 are valid for only one year.
    Note that my CS6 did not stop working after 12 months (which would be if the license was for a year without telling us that) but stopped working after 17 months.
    The fact that Adobe made an error is of course illustrated by non-Surfspot customers also suffering from the premature expiration. (But I saw only one such complaint here so it must not be that widespread.)

  • Old school with CS2.  Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down.  Then they sent me here for help.  Does anyone have any advice?

    I don't have a clue what I am doing with this.  Here is my discussion with Customer Service:
    Naresh: Hello! Welcome to Adobe Customer Service.
    Naresh: Hi Mary.
    Naresh: I understand you have been getting invalid serial number, am I right?
    Mary Vance: Hi
    Mary Vance: yes
    Naresh: Please provide me with the serial number, Mary.
    Mary Vance: I provided my serial number here
    Naresh: Thank you for the serial number.
    Naresh: Please allow me 2-3 minutes while I check your serial number.
    Mary Vance: no problem
    Naresh: Thank you.
    Naresh: Thank you for being online.
    Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
    Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
    Mary Vance: will this allow me to reinstall Photoshop?
    Naresh: Yes, Mary.
    Mary Vance: ok...what is that link?
    Naresh: Please clcik here to download.
    Mary Vance: thank you....trying it now
    Naresh: You are welcome.
    Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
    Mary Vance: the download doesn't have anything regarding installation
    Naresh: Please click for the information.
    Naresh: I am sorry for providing wrong link.
    Naresh: Please click here to download.
    Naresh: The 3rd link is for the download of CS2 Photoshop.
    Naresh: Were you able to view the download link, Mary?
    Mary Vance: what file in that download is supposed to help me?
    Mary Vance: the first and 3rd link were the same
    Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
    Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
    Naresh: So you will have to download the software from the above link.
    Naresh: May I know in what OS you are trying to install the software?
    Mary Vance: the link sends me to a CS2 help package
    Mary Vance: windows 7
    Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
    Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
    Naresh: Okay.
    Naresh: You can try downloading the software.
    Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
    Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
    Naresh: May I know whether you uninstalled the product.
    Naresh: ?
    Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
    Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
    Naresh: Please click here to visit the forums.
    Mary Vance: I guess I will try that.
    Naresh: Yes, please.
    Naresh: Is there anything else I can help you with?
    Mary Vance: I don't see where you helped me with this yet, so I guess not!
    Naresh: I am sorry for the inconvenience.
    Naresh: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Any help would be appreciated.

    CS2 is very old and reached its "end of life" a while back.  So probably won't run on modern operating systems.  If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    Nancy O.

  • Help! When I try to reinstall CS6 Design and Web Prem i get message that my serial number is invalid

    When I try to reinstall CS6 Design and Web Prem i get message that my serial number (Design and Web Prem <serial number removed>) is not valid? Why???? I have it installed now on just one computer only. It was installed also on a computer and a laptop. The laptop crashed and couldn't restart anymore. I had to through it away. After that I installed on another computer at a place where I work sometimes with photoshop. Then suddenly I got message at my computer home that the serialnumber is invalid. I installed for the time an try out version, and now I have deleted the version that I had on the computer but when i want to reinstall my legal bought version with the serial number that i mention there, I get again the message that my serial number is invalid. But now it is only installed on 1 other computer. If I check the sites, I have to contact Adobe but I don't know how. The link does not work and I cannot find any phonenumber.!!

    If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine.  YOu should contact Adobe by chat or by phone and have them deactivate for you.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/
    If you are getting a message that indicates the serial number is not valid, you should look thru the following:
    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

    I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

    Please refer to the steps in Re: cs6 serial suddenly invalid.
    It should help you.
    Regards
    Rajshree

  • Education cs6 master serial number suddenly doesn't work

    My partner has bought an educational CS6 Master collection for Mac and installed it on my computer more than a year ago.
    Today I started to get the message that the serial number is invalid.
    What shall I do?
    Regards,
    Ilya

    I have just checked the ELO (Dutch for Enduser License Agreement that came with the product when I acquired it). It says: "Onder Licentie wordt verstaan het eeuwigdurend recht om een exemplaar van het Softwareproduct te installeren, te kopiëren of anderszins te gebruiken."
    Or in English: "Licensing means the perpetual right to install a copy of the Software Product, copy it or otherwise use it". So in my opinion they are not allowed to just terminate my license all of a sudden. I will contact legal tomorrow about this and take action if needed.

  • I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid.  I am taking the serial number directly from the list of products on my Adobe account.  Please advise

    I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid.  I am taking the serial number directly from the list of products on my Adobe account.  Please advise

    Uninstall and try the Adobe Creative Suite Cleaner Tool before reinstalling - it helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
    http://www.adobe.com/support/contact/cscleanertool.html

  • I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to u

    I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

    You are allowed to have two activated installations.  If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?).  Talk to Adobe support thru chat.  They might be able to resolve this with you:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    jessicar
    Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
    Contact Customer Care
    Photoshop Elements
    Adobe ID, Signing In
    Adobe ID, Sign In, Account Help
    Chat Panel
    If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
    Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
    Before the above consider....
    a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
    question got posted in the Adobe Premiere Elements Forum.
    b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
    Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
    Photoshop Elements 12 in your list to reveal the serial number.
    c. Do the install with antivirus and firewall(s) disabled.
    ATR

  • Serial number says invalid when I put it on a new computer MacBook pro

    I Purchased pse13 and installed it on my pc.  However I decided to purchase a Mac book pro and want to install pse13 on it as I will be selling my pc.  It keeps telling me the serial number is invalid.  Also how do I make a backup copy of the software since I downloaded and don't have a disk.  Thank you.

    You have a serial number. It's registered to your account. The rest is of no consequence. Contact support if you need to reset activations.
    Find your serial number quickly
    Mylenium

  • I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number.  When I enter my CC serial number, it indicates that the serial number is invalid

    I am a Creative Cloud subscriber and Acrobat XI Pro is asking for a serial number.  When I enter my CC serial number, it indicates that the serial number is invalid

    >enter my CC serial number
    I don't know how that is possible, since Cloud accounts do not use a serial number... you download & install & activate Cloud programs with your Cloud log in to your paid account
    Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
    -Install, update or UNinstall, and launch after installing

  • I am changing laptops and have tried to download and install Acobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number.  Now what?

    I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number.  Now what?

    If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine.  YOu should contact Adobe by chat or by phone and have them deactivate for you.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/
    If you are getting a message that indicates the serial number is not valid, you should look thru the following:
    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • Finished installation but it says my serial number is invalid

    I finally figured out how to install CS2 from my download files.  However, when I tried to run Photoshop it says "user name, organization or serial number is invalid. The application cannot continue and must now exit".  And it does.......................
    Now what?
    Don't know if this matters, but I only installed Photoshop and Image Ready. 

    did you have old ps2 files on your computer?  if so, cleaning everything out may help resolve that problem.
    uinstall cs2 and http://helpx.adobe.com/creative-suite/kb/manually-remove-creative-suite-2.html

  • Serial Number is Invalid? Need Help.

    I recently got a new macbook pro and I transferred my cs5 Suite successfully to the new computer. I used After Effects a few times successfully but about two days ago when ever i tried using any of the cs5 applications, photoshop, ae, etc I got any error that said the adobe application manager was damaged or somin. So i redownloaded the application manager and it opened the applications but now its asking for the serial number again. I put my serial number in and the application opened successfully. However, then the application manager opened up a window that said it appears this serial number is invalid and i need to enter a new one. So now when i open the application it asks for another serial number, and when i put mine in it says its invalid. I cant open any of my applications because it says the serial is invalid. I need help. It could be that I did not transfer properly or somthing but im not sure. Also i never uninstalled or canceld cs5 suite on my old macbook because i dont know if u have to or not. Any help would be great. All of the apps still open and work properly on the old macbook, so i assume its a transfer problem. Someone please inform me on what I need to do.

    MrGoodbar1318 I would recommend removing your Adobe software by running the un-installers located in Applications/Utilities/Adobe Installers.  Once you have removed the software then also verify the following folders have been removed:
    Library/Application Support/Adobe/AdobePCD
    Library/Application Support/Adobe/caps
    These folders contain the serial number information and could be possibly causing your serial number to come up as invalid if they got damaged or the permissions got adjusted on them.

  • Serial number is invalid for Adobe Acrobat Pro 9 within CS4

    Hi,
    I purchased Adobe CS4 Creative Suite Design Standard. Upon installing the four programs it contains (InDesign, Illustrator, Photoshop and Adobe Acrobat Pro) I keyed in the serial number and InDesign, Illustrator and Photoshop worked fine, but Adobe Acrobat Pro 9 kept showing a red 'X' at the end of the serial key input, saying my "serial number was invalid".
    1. Incorrect tech support advice #1:  Adobe tech told me to de-install and re-install from Adobe purchase e-mail link only instead of from trial versions. I did this, and then none of the programs worked or accepted the serial number. I went back to trial versions, and again 3 out of the 4 programs took the serial number - all EXCEPT Acrobat.
    2. Incorrect tech support advice #2:  Opened a case # online and waited a week for some kind of help, but once again got on the phone. This time I was told that the key was to select "Universal English" as the main option. Again I de-installed Acrobat and re-installed.  There were no options for "universal English" ( you have to choose between English, Francais and Deutsch). Only when I got to the End User License Agreement was there an option to choose "English (International)". So I did as advised. Once again I entered my serial number and got a big red 'X'.  I'm at the end of my Adobe rope.....
    Does anyone have any idea how to solve this issue?
    Thanks.

    oh man, i think i am having a bigger problem now. I tried to uninstall the whole CS4 suite and was prompt to enter my serial key, to my horror, the big red cross appears. Making my serial key invalid for the whole suite. What is going on man. I think this really screw up my system, i am using vista 64. I am going to reformat my computer and try to reinstall, but i did not deactivate. Will this cause my just bought CS4 useless???? I am starting to get worried.

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