Serial Number Transaction Report Window isn't opening when adding AR Invoice

Hi,
For One of my Client the Serial Number Transaction Report Window is not opening when adding the AR Invoice.
In the Invoice all the item's that is present in the line level are SERIAL MANAGED and Management Method is ON RELEASE ONLY.
Why is it so?

Hi,
Do you receive any error message? Is it possible to add without selecting invoice without selecting serial number?
What is your B1 version and PL?
Thanks & Regards,
Nagarajan

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