Serial number/ upgrade issues....

Hiya. The company I work for has two macs with FCP on. Originally FCP version 4.5 was installed. This was later upgraded with a 5.1 upgrade. Since then a FCP Studio 2 upgrade has been purchased as we were told that we would be able to upgrade any version with the studio 2 upgrade. However when I try to do this I get a "you cannot upgrade from this serial number message. Is this because I am trying to upgrade an upgrade?? If someone could advise whether I am flogging a dead horse I would be most grateful thank you.

There are two different upgrade items for FCS2. The one you should have purchased is the other one.
The one that upgrades FCS 1 or FCS 5.1 is less expensive than the one that upgrades FCP 4.5 or below.
You need the one that upgrades FCP, not the one that upgrades FCS.
EDIT: You might call AppleCare and see if they will let you pay the difference between the two upgrade packages and get the one that upgrades FCP instead.

Similar Messages

  • Reciving a serial number upgrade message

    downloaded acrobat xi and when i go to launch application i am getting a serial number upgrade message.  i have entered the serial number but i am getting a message "this serial number is not for a qualifying product"

    Yes, you bought an upgrade instead of a full package or simply have been issued a wrong serial. Contact support directly by phone or web chat.
    Mylenium

  • I have a serial number but I cant find the associated product in the serial number upgrade screen

    I am trying to Install Adobe Acrobats XL standard. Installation goes fine until It brings up a screen titled serial number upgrade. It gives me a drop down list of products to choose from except for the one I have purchased. Can anyone help explain what I am doing wrong or what the issue may be?

    From what you describe you have purchased an upgrade version of the software.  To use an upgrade requires that you own an earlier version (also called a qualifying version).  The screen you are describing is asking you to select that older qualifying version as well as to indicate its serial number as proof that you qualify to use the upgrade version.

  • Why am i prompted for serial number upgrade?

    Activated software with correct serial number but it now asks for a serial number upgrade. This is taking way too long. I feel strong coercion and pressure to buy stuff I don't want and don't need.

    you're trying to install upgrade software.  you can expect to be prompted for the serial number of your upgrade and, if the previous version is not installed, to be then prompted for the previous versions serial number.

  • Serial Number Upgrade

    Just installed Adobe Acrobat XI Standard, scanned a document and now trying to open pdf but it is asking for Serial Number Upgrade: Serial number provided is valid but need a qualifying product could not be found on computer and then list products to choose.  I have never had a previous product and won't let me move forward.  What am i missing or neeing to do?

    did you purchase the upgrade?  (you can double check by looking at how much you paid which should be north of $250.)

  • Acrobat XI Standard: error "serial number upgrade" [was:questions]

    Just purchase Acrobat XI Standard and when I went to open the program for the first time an alarm come up "Serial number upgrade"  Do I need more software to run XI?

    Did you buy a Full version or an Upgrade version?
    If you bought an Upgrade version, do you already own a previous version of Acrobat? If not, then you cannot use the Upgrade version. You need the Full version.
    Try http://forums.adobe.com/message/4858050

  • Serial Number Upgrade window

    I've downloaded and installed Acrobat XI Pro with correct serial number. I get a window 'Serial number you provided is valid, but a qualifying product could not be found on this computer. To use this serial number you must own one of these qualifying products. Please choose the one you own and enter is serial number.  I've tried selecting products using the correct serial number and I still cannot open the application.  ????

    The title of your posting and the error message you receive indicate it is an upgrade.  You might want to check the price you paid against the full cost of the software to help determine if you purchased an upgrade or not.  Upgrades normally cost less than the full cost.
    Purchasing an upgrade has no relationship to your allowance to install on two machines.  If you own a license you are allowed to install and activate on two machines.  If you purchase an upgrade, each installation has to go thru the qualification process where you have to identify the version you are upgrading from along with its serial number.
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    Serial number and activation support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Computer crash. Trying to install updates and get this error ""This serial number is not for a qualifying product. Please try another" when you enter a serial number in the Serial Number Upgrade screen."

    My computer crashed.  Ugh.  I downloaded Photoshop CS3 (my first full version) and when I tried to upgrade ( I have upgrades to CS6) I get an error message.  I remember having to call Adobe for help when I purchased CS4 but can't find a number to call them.  I keep getting directed to help screens which are no help.
    Any solutions?  Is there a "generic" serial number I can enter to get my upgrades installed?
    I have a photoshoot that I need to edit asap.  I really don't  want to have to go back to CS3 version.
    Thank you to anyone who can help! 

    Doglovr1 you will want to locate the qualifying full version serial number which qualifies you to upgrade to CS6.  I did review your account and the only full version serial number was for an education version of Photoshop Lightroom.
    I would recommend contacting our support team directly at Contact Customer Care to see if the qualifying full version serial number can be found.  Also I would recommend referencing case 0181578817 which is your previous case from 2010.

  • Any Invalid Serial Number Installation Issue With PSE 12 - PE 12 Windows or Mac ?

    http://forums.adobe.com/message/5711110#5711110
    Today I went from Photoshop Elements 12 and Premiere Elements 12 tryouts to the purchased boxed versions that came with two installation discs. One of the discs was for Photoshop Elements 12 and Premiere Elements 12 Windows and the other for these versions on Mac.
    On Windows 7 Professional SP1 64 bit desktop computer, I was hit with Invalid Serial Number for the installation of Photoshop Elements 12 which I did first. Tried 4X, double and triple checking to make sure this was not "user error". It was not. On the 5th try, the purchased serial number was accepted and the installation went to a successful completion.
    Tonight a friend alerted me to reports of similar happening for a lot of Photoshop Elements 12 Mac users. See the link posted at the top of my post.
    At no time did I see this problem with Premiere Elements 12 installation from the same disc as for Photoshop Elements 12 installation.
    Afterward, I installed these programs with the same installation disc on my laptop computer Windows 8 64 bit, I did not have any problems with either installation.
    At this time, I do not know if this Invalid Serial Number is elusive to Photoshop Elements 12 or not.
    If anyone is experiencing this problem with Premiere Elements, please let us know.
    From the link above, it would appear that Adobe is working on the issue.
    Thanks.
    ATR

    shikha
    Thanks for the reply.
    In my case, I had the network firewalls and anti-virus disabled when I did the installs of Photoshop Elements 12 and Premiere Elements 12 on Windows 7 64 bit as well as Windows 8 64 bit.
    I was fortunate in that a 5th try of the serial number entry for the Photoshop Elements 12 install on Windows 7 64 bit was successful, so I did not have to do the computer restart and retry of the install with the purchased serial number. But, good to keep in mind, just in case.
    It is ironic...last time around I got caught up in the Shared Technologies issues with Photoshop Elements 11 and Premiere Elements 11 on Windows 8 64 bit, not Windows 7 64 bit. But, in that case, I did find my way eventually to a successful install on Windows 8 64 bit. This time around it was Windows 7 64 bit where the glitch occurred, but, for me, only for Photoshop Elements 12.
    But, could you clarify...are you generalizing that Photoshop Elements 12 Mac Invalid Serial Number is due to server issues and Invalid Serial Number encountered by Photoshop Elements 12 Windows is  "online - due to some firewall or network issues"?
    Just getting prepared for if and when more questions on Invalid Serial Number might pop up in this forum.
    Thanks.
    ATR

  • CS6 serial number upgrade not working (win)

    I've been using CS6 for a while now (got an upgrade from CS5.5) and I'm trying to install it on my second computer and suddenly the serial number isn't correct. I'm using the serial number from CS6 (i've dubble checked the box and online) and I can't figure out why it's not working.
    Could it have to do with the product I'm supposed to choose? I've tried all off them with 6 in it and still NOTHING
    Help please!

    If you purchased an upgrade and it is askling you to choose the qualifying version, that would be the older version (CS5.5) that qualifies you to use the upgrade version.  You will have to choose CS5.5 as well as provide the serial number that was used for CS5.5 when you activated it.

  • CS6 Design and Web Premium serial number upgrade problem

    I bought the Creative Suite 6 Design and Web Premium upgrade to replace Design Premium CS5.5 on my computer but during installation I'm told I don't own a qualifying product. Have I purchased the wrong upgrade?

    Hi niamhy
    The serial number for CS5.5 wasn't accepted as it was a volume licensing product.  I see one of my colleagues has helped you out with this.
    Thanks
    Bev

  • Can't find FCPro serial number; upgraded to Lion

    Eek.  Lost all the dicsc, etc., and now that I've upgraded to Lion, Final Cut Pro is asking for my serial number.  And I don't know it.  Any suggestions?

    Either call apple or give up the business. If you can't keep track of a thousand dollar set of disks, what's next?  Client's irreplaceable footage?  A rented RED camera?

  • RG23C-Part -I Serial Number Updation-Issue

    Hi CIN Gurus,
            I am facing a problem in excise sap 4.7 version, wherein if I do the capital goods receipt via MIGO and also capturing excise invoice or creating only part-I entry along with it , the system is giving me 2 serial numbers with receipt and issue indicator for the MIGO Material document number in Table J_1IPART1.
           My client is not agreeing with the concept of two serial numbers for the same transaction and also in the PART-I register system is giving the serial number with receipt indicator.  The client is reluctant to accept because there will be a gap in the excise serial number Part-I  which is  not acceptabe for excise authorities.
            Is there any remedy for making it to 1 serial number.
    Thanks in advance and points will be suitably rewarded.
    Regards
    Gopal

    Hi Gurus,
    Any updation or some reply on this thread.
    Please share your thoughts .
    rgds
    Swamy

  • Where can I download Flash builder 4.5, or can I get an serial number upgrade to 4.7?

    Hi,
    I cant find a working link for Flash builder 4.5 standard. I can only see 4.7 premium, and I notice the
    complementary upgrade to 4.7 has finished which I missed.
    Can I get a link to 4.5 or is there still an option to get 4.7
    thanks
    Jon

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    http://prodesigntools.com/adobe-cs5-5-direct-download-links.html

  • Serial Number - upgrade from 5 to 6 - 5 serial number for version 5 missing / lost

    Hi,  I bought Lightroom 5 a year or so ago from a shop, it was a download card with a serial number on it.  I have just bought the upgrade to version 6, but have been asked for the old version 5 serial number. The card is now missing and so I wondered where I can find the version 5 serial number?  
    Thanks for any help!

    Excellent thank for your help.  I fixed it another way eventually.  The serial number in Lightroom has xxxx for the last 4 digits.  Luckily I was upgrading to 6 on the same computer and so I was able to register Lightroom 5, which gave me the full serial number when I logged into my account.
    Thanks for taking the time to reply though, I appreciate it.

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