Serial number valid, but no qualifying product?

I bought Acrobat XI Pro ($199) and download the trial application.  when I enter serial number, return message "Serial number is valid but a qualify product could not be found on this computer.  I have another computer tower right next to this one that has Acrobat X (but I cannot retrieve existing serial number.  On my Adobe Account it only indicates that I have Adobe ExportPDF annual.  How do I get XI Pro to work or get a refund of my money?

If you registered AA X, then you should be able to get the SN from Adobe Support.

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    You need to contact Adobe support for this , they wil help in installing the software and will perform the unlocking for you.\
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    For details on your issue you can have the look on the link:- http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html

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