Serial number validation please connect tothe internet

Hi Iwant to register my adobe elements 12 software but I get the following error:
"serial number validation please connect tothe internet"
I already connected to internet my connections is ok.
any help will be appreciated.

Please share your OS details.
Could you please share the following logs:
Win:Go to them either by running %temp% on start > run or by manually browsing to: C:\Users\<user name>\AppData\Local\Temp
1. PDApp.log,
2. oobelib.log
3. amt3.log,
and 4. C:\Program Files (x86)\Common Files\Adobe\Installers\PSE12 STI Installer*.log
Mac:
/tmp/amt3.log, oobelib.log,
~/library/logs/PDApp.log,
/library/logsAdobe/Installers/Adobe Photoshop Elements *.log.gz
thanks.
~ Shefali

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