Serial number will not work for Lightroom 5.

I have legit CC serial number but it fails when I enter the last number. Version of LR I have is a trial version. I cannot download new version as the apps section fails when I try to run the pulldown Mac OS window. It says to contact customer service. You go to chat, they are hopeless. All my other CC apps run fine on this computer and LR runs on my other computer. What do I do next? How do I talk with someone who know the problem?

Ragodin wrote:
No chance mate - they've got your money
I don't know what the point of that answer is but it is false. You don't need to enter your CC serial number into the downloaded version. The downloaded version cooresponds to the perpetual license version. What I would do is uninstall the trial and then see if LR is available from the Adobe Creative Cloud app. If it is not then log off from inside the Adobe Creative Cloud app, restart your computer and then log in inside the Adobe Creative Cloud app. Hopefully Lightroom will then be available.

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I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR

Serial Number will not work for my PSE 7

I"m trying to install my PSE 7 on my new Windows 8.1.1 computer. The trial version is running just fine but it will not accept my serial number. Adobe support was no help at all.

was that an upgrade? if so, http://helpx.adobe.com/creative-suite/kb/error-serial-number-qualifying-product.html
otherwise, i don't know any options for you.

My serial number will not work because it is letters and numbers...

My serial number will not work because it is letters and numbers but I can't type letters into the boxes on the Adobe installer.
I've tried holding shift, putting caps lock on, and leaving it lower case. It just won't let me type letters into the boxes. Is there a work around or some other solution?

Redemption Code Help
Mylenium

Trying to reinstall CS5 for MAC but serial number will not work?

Hello,
I've lost my original installation CD, but I have my serial number. My computer crashed, so I lost everything and I tried downloading the trial version so I could enter my serial number onto it when the trial is over, but it will not accept my serial number?
What can I do?
On my Adobe Profile, it shows the serial number and when it was registered.
Thank you.

Hi there,
               First, the answer depends on the exact error that you get.
               1. If the error is "invalid serial number", then you must be using the wrong installation media or Operating System. This is the main reason.
               2. If the error is " serial number is valid however it's previous qualifying serial number is not found ", the serial number you have is an upgrade serial number, which will require it's previous qualifying serial number which you need to have, previous qualifying versions supported are CS4, CS3 and CS2.
               For further easy solution, I would suggest you contact adobe customer support.
Thank you.

Serial number won't work for lightroom 5, how do I get a correct activation

I've used it before, but my harddrive died, and have to reinstall everything, and my serial number from my receipt will not work. HELP!!

I've done that as well. It still won't work. I guess I'll uninstall (I installed the trial, have done this before without any problem and than added the serial number (on the second hard drive in two months)). Would the program think this was a new computer and not install it, because it was installed on a computer before? I don't know I'm just trying to think of anything to do.

Help My serial number does not work for installation.

What can I do? After installing Yosemite.- tried to re-install CS5 from disk - product serial number is not recognized.

Also, I found this link, but not until after Acrobat XI repaced Acrobat X: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

CS4 suite serial number does not work for Adobe Acrobat Pro

Hello,
I am looking for a solution for the serial number issue I am having with Adobe Acrobat Pro. All of other programs within the suite open fine, but when I open Adobe Acrobat Pro it asks for a serial number. When I type in the serial number, I am given a red "X".
I have called customer support, but they haven't been able to give me any information that will resolve my issue (uninstalled 4 times now). I have Vista and have looked online and on the Adobe website to find a solution. It looks like others are having the same issue from what I can tell while searching. I have run the script too and then reinstalled, but still nothing.

After some stupid upgrade in my computer (who knows as Microsoft is always doing something), my Acrobat 9 in CS4 stopped working. The error message said to uninstall and reinstall Acrobat. So I went through the control panel and uninstalled it. I then loaded the CD and reinstalled. However the reinstall would NOT accept the orginal serial number. I called Adobe and they gave me a different serial number. Before I let the guy nof the line I tried the number and it did NOT work! So then he gave me another number which asked for the previous verison- apparently it was an upgrade number. Luckily I had my old CS3 software and I gave it that number and then it accepted the install. The program now works BUT there is no longer any ADD/REMOVE choice in the CS4 suite in the control panel. There is no way to automatically remove this program anymore! What a mess.
After reading some of the installation problems others have had and no solutions, I count myself lucky! At least I was able to get the program running.
Therefore my advise on the serial number problem is to get Adobe on the phonen and get them to give you a number that will work, and don't hang up until you know the program is working!
If anyone knows how to add the Acrobat to the the add/remove functions in the control panel, please let me know!

My registered/activated CS6 is now opening as an expired trial, and my serial number will not work.

I've been using this product for over a year and a half, and it is suddenly opening as an expired trial version, which will not let me enter the serial number I was given when I originally downloaded it.

Yes Atr12 this is often due to purchasing an expiring serial number. I checked and it does appear you have been provided an expiring serial number. These are sometimes offered by resellers at a discounted rate. If you believe that you received an expiring serial number in error then I would recommend contacting the reseller which you purchased CS6 Design and Web Premium from.
It does still appear the serial number should be valid. I would recommend running the uninstallers located in Applications/Utilities/Adobe Installers folder. I would then follow this by using the CC Cleaner Tool to ensure a complete removal. You can find details of the use of the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.
It is likely the licensing files are unable to be updated or are damaged thus the serial number is being seen as invalid.

My serial number will not work after using the trial, I purchased the software from Best Buy.

Adobe Premiere Elements 11 I have uninstalled and reinstalled, but still will not accept serial number. Please advise

lindawhitssitt
Please use the following link to reach Adobe Chat with your serial number issue. You should get immediate and effective resolution to your issue. After the link opens, click on "I still need more help." and the Adobe Chat pop up will appear.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=serial-number-issues-o r-activating-my-product
Please let us know the outcome.
Thanks.
ATR

My serial number will not work! i have recently zerod my disk and iam trying to re-install logic 9 and the serial wont work i have entered it at leat 10 times

i need a new serial number

If you make onli on eror, itz going to fayle! And sinds youf made at leat one in your kwestion alreaddy, you mai hef maid one in your cereal nummer two!

Photo bundle serial will not work in lightroom 5.4.

I just bought a photo bundle membership but the serial number will not work in lightroom 5.4.
I hade a tril version of LR5.4 which has now run out so I purchased the PhotoShop LightRoom bundle but the serial number will not activate LightRoom.
I get a big red x
Can any body help[ plaease.
Regards
Rik

You have to install Lightroom 5.4 through the CC Application Manager. Before you can do this proceed as follows.
Uninstall the LR 5.4 trial (Mac drag the application from your Application sub folder) win use the Control Panel feature to uninstall. Your user presets, catalog etc will remain in place.Reboot your system then open the CC Application Manager and the LR download should be available for download. You will not have to actually input the serial number.
Both applications are the same just the licensing procedure is different in the Creative Cloud.

My serial number does not work. Why?

Hello,
I bought my photoshop elements 11 a few days ago through amazon. My pc does not have an enter to a dvd (what is normal in nowadays), so I decided to download the software through adobe website and use the serial number that comes with my new photoshop elements, but it doesn't work. What can I do now? I can´t return my product and I bought a serial number. Can I use the serial number with a photoshop elements 11 that I downloaded?
Regards,
Catarina

If you downloaded the product since 24th September it will have been v12 - and your v11 serial number will not work with it.
It is possible that as you purchased within the last thirty days you may be eligible for a free upgrade to v12. Either way contact Adobe support and see what they say - if not eligible they may point you to a v11 download.
Alternatively download v11 from ProDesign - follow the instructions carefully: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
Cheers,
Neale
Insanity is hereditary, you get it from your children

My Photoshop Elements serial number is not working? The CD says it is for Windows XP/ WIndows VISTA...and my currest OS is Windows 7? Is that the issue

My Photoshop Elements serial number is not working? The CD says it is for Windows XP/ WIndows VISTA...and my currest OS is Windows 7? Is that the issue?

This is a question for the Photoshop Elements forum: Photoshop Elements. A moderator may find and move this to the correct forum for you.
Benjamin

Serial Number Not Valid- new Windows 7pro/ fresh install of Creative Suite 5 Design Premium Win from download will not accept license key. This serial number is not valid for this product is the only response.

Serial Number Not Valid- new Windows 7pro workstation / fresh install of Creative Suite 5 Design Premium Win from download will not accept license key to install. This serial number is not valid for this product is the only response being returned. What am I missing?

The key is for Creative Suite 5 Design Premium the download is DesignPremium_CS5_5_LS1 and all associated files in the group.

Serial number will not work for Lightroom 5.

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