Serial number won't work for lightroom 5, how do I get a correct activation

I've used it before, but my harddrive died, and have to reinstall everything, and my serial number from my receipt will not work.  HELP!!

I've done that as well.  It still won't work.  I guess I'll uninstall (I installed the trial, have done this before without any problem and than added the serial number (on the second hard drive in two months)).  Would the program think this was a new computer and not install it, because it was installed on a computer before?  I don't know I'm just trying to think of anything to do.

Similar Messages

  • Serial number will not work for Lightroom 5.

    I have legit CC serial number but it fails when I enter the last number. Version of LR I have is a trial version. I cannot download new version as the apps section fails when I try to run the pulldown Mac OS window. It says to contact customer service. You go to chat, they are hopeless. All my other CC apps run fine on this computer and LR runs on my other computer. What do I do next? How do I talk with someone who know the problem?

    Ragodin wrote:
    No chance mate - they've got your money
    I don't know what the point of that answer is but it is false. You don't need to enter your CC serial number into the downloaded version. The downloaded version cooresponds to the perpetual license version. What I would do is uninstall the trial and then see if LR is available from the Adobe Creative Cloud app. If it is not then log off from inside the Adobe Creative Cloud app, restart your computer and then log in inside the Adobe Creative Cloud app. Hopefully Lightroom will then be available.

  • My photoshop elements and Lightroom serial numbers won't work for my new mac. I bought these softwares via download on my windows laptop but returned that laptop because the quality was not great. I decided to buy a mac and now can't use my serial numbers

    my photoshop elements and Lightroom serial numbers won't work for my new mac. I bought these softwares via download on my windows laptop but returned that laptop because the quality was not great. I decided to buy a mac and now can't use my serial numbers to download the software.

    Moving this discussion to the Downloading, Installing, Setting Up forum.
    Stephylei you will want to download the Mac versions of the installation files.  If you purchased the software from Adobe, and choose the download option at the time of purchase, then the download will be available under your account.  You can find more details at Find a download link on Adobe.com.

  • Serial number won't work

    trying to install lightroom 4 on my laptop. The serial number won't work, doesn't even seem like the right number of digits.

    A Lightroom serial number should consist of 6 groups of 4 digits with no letters, for a total of 24 digits and the first four digits are 1160.   Or at least this is the pattern I see for my LR purchases over the years, where they are are individual licneses, not Educational or Team or Enterprise. 
    How and where did you buy LR?  If it was a box in a store, perhaps what you’re seeing is a redemption code that needs to be converted to a serial number using this website:
    http://www.adobe.com/go/getserial
    More explanation about redpetion codes can be found, here:
    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

  • Legitimate serial number won't work

    Just received a new copy (at great expense) of Adobe Creative Suite and it won't install because the legitimate serial number won't work.

    Refer to this:
    Error "The serial number is not valid for this product" | Creative Suite
    For anything else contact support directly by phone or web chat.
    Mylenium

  • Serial number won't work.  What do I do?

    Purchased Adobe Acrobat X Standard online in 2012.  Downloaded again to computer today.  The serial number won't work.  What do I do?

    Is it by any chance asking for a QUALIFYING serial now?

  • I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

    I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

    Static_Unit
    I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
    Don't Have Serial Number for Premiere, Only Photoshop?
    Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
    In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
    I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
    The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
    Thanks.
    ATR

  • I have lost my serial number but I have my invoice. How do I get it?

    I have lost my serial number but I have my invoice. How do I get it?

    Contact Customer Support.   http://www.adobe.com/support/contact
    They have live chat. And it's free.   http://adobe.ly/yxj0t6

  • Hard drive crashed, replaced drive and need to reinstall CS5 Extended but I don't have serial number, only product code on box. How do i get my serial number?

    hard drive crashed, replaced drive and need to reinstall CS5 Extended but I don't have serial number, only product code on box. How do i get my serial number?

    Beamer96 if the software has been registered then it will be under your account at http://www.adobe.com/.  You can find more details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • Just purchased an iWork 08 Serial Number won't work

    I ordered an iWork 08 Serial Number Family Pak. Why because I still use OSX.4.11. (an not use iWork09 as my machines are PowerPC. However in trying to enter serial number will not work.
    in clicking order details the sent me a serial number for 09. and reading previous information serial numbers are not universal. So I've just wasted $100.00 buying a serial number I can use. trying all the support channels I can find, there appears to be no channel to cover this. If you have a mechanism set up to buy software it should ask and receive information on the version software you are purchasing. Now I am SOL. and wasted a 100 bucks.

    I bought the package for iPhoto and such several months ago to reinstall iPhoto on a Computer that crashed. Bought on Amazon.
    Ah, that would explain the price, especially if you bought it before iWork 09 was released.
    It was a Legit Apple copy, never opened and was able to install with no problem and register with Apple.
    Wasn't questioning legality, just wondering why you paid $100 for it? Explained above though.
    It came with iWork so I installed tried out. Then I decided to buy the Serial number I though the software was smart enough to detect which software I was trying to purchase.
    Hmm, I wonder if the trial version is preventing the serial number from working. Microsoft's Office trial does the same thing. Unless you completely remove all traces of Office from the hard drive, both retail and the trial if you've used it, the retail version won't activate.
    I purchased the I package that had iPhoto 08 on it from Amazon. It was unopened shrink Warped and I was able to register with Apple. I need the O8 versions because They still support PowerPC, 09 series are Intel only. That disk also had iWork 08 on it I installed and Then I purchased the Serial Number. I've tried to locate on Apple's website where to write to excange serial Numbers. But can't find it.
    Can't say I've ever heard of exchanging serial numbers. The one you have should work. Have you tried calling Customer Service at Apple?

  • MY SERIAL NUMBER WON'T WORK!!!

    Last year I purchased an adobe master collection CS6 and so far it has been working fine. In the past month I haven't been able to access the applications as it continually asks for my serial number, however, when I go to type it in, it says it is wrong! I have just uninstalled the entire collection and have attempted to re-install, and have gotten up to the installation process yet the serial number is still showing up as wrong! I know the number is correct, it says so in my adobe account AND on the receipt of purchase, so I don't understand?! PLEASE HELP!!!!

    Hi Maddy,
    Kindly check the link: Error "The serial number is not valid for this product" | Creative Suite
    Please share the results once done.
    Thanks,
    Atul Saini

  • Changed from Mac to Windows, serial number won't work.

    I have been using CS4 on my Mac for a couple of years but just got a new Toshiba laptop and using Windows now. I have downloaded CS4 but serial number is not working, I assume because the serial number is for mac. Is this right? Can I get a new serial number for windows without having to buy one? Any help would be great thanks

    As you suspect, serial numbers for Creative Suites are platform specific.  Unfortunately, platform swaps are only supported for the most recent versions, which is now CS6.  Adobe does not sell older versions of their software so you would not be able to buy a Windows version from them anyways.  CS4 is not in the upgrade path for CS6, so you would not be able to purchase an upgrade version either.
    So your options would be to either purchase a full version of CS6, subscribe to the Creative Cloud, or find a third party vendor for CS4 and take your chances purchasing from them.

  • Serial number won't work on the lightroom i am trying to install on my new computer - moving over from an old comp. Thoughts?

    Hello
    I have got a new mac and have downloaded lightroom - entered my serial number (lightroom on old mac) - and it's not being accepted. Thoughts?

    Brami wrote:
    I am beginning to think that this is the issue - i have downloaded the CC version - why are they not the same serial number. ALSO Adobe is really hard to navigate - i can't even find the stand alone version to download.
    The CC version doesn't use a serial number. Is activated with your Adobe ID and password. And it's all tied to your account being paid current. Other than that, the programs are the same. You have been provided the link to the standalone installation in the comment above this one.

  • TS1292 my serial number won't work either.  I keep getting the same message. Invalid card

    I bought an itunes voucher from safeway yesterday. When I enter the number (after scratching off with a coin) I get the  message "not a valid number" it then asks me for a serial number which I then enter and get the same mesage. between vodafone and apple I reckon you both score an even for the worst customer service ever. You should be ashamed after the amount of money people use to purchase your products. I work in a very  elite University but I certainly won't be advertising your product.

    Welcome to the Apple Community.
    Did you fill out the support form on this page:
    iTunes Card and Gift Certificate FAQ

  • Serial number won't work with product installed.

    Why won't the serial number supplied with Acrobat Pro XI work for installed product?

    Hi Larrywe1,
    I checked your account and found that there are two license registered under your account, on the installation screen, you will have to enter the previous license number then enter the serial number for current version.
    It should work.
    ^Ani

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