Serial number won't work reinstalling Adobe Acrobat Pro X

I purchased CS6 Design and Web Premium which includes Adobe Acrobat Pro X. I've had continuing problems using Acrobat, so I decided to reinstall it. I was able to download it, but when I enter my serial number it tells me it's invalid. I'm copying it from my Adobe account, so the number is accurate. I've entered it with the dashes and without the dashes - neither one works. I need help getting this installed and working.

I downloaded from http://www.adobe.com/downloads/other-downloads.html. I did not see anywhere to download it from my My Products page.
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Pat Gill, LCTP, Internet & Systems Manager
Shreveport-Bossier Convention & Tourist Bureau
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