Serial number won't work with Acrobat 7.0 Pro

I'm trying to re-install my Acrobat 7.0 Pro on a new computer (Win 8.1) after a major crash. I successfully downloaded the new .exe file but installation won't accept the serial number listed for the download.

Moving this discussion to the Acrobat Installation & Update Issues forum.

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Serial number won't work with product installed.

Why won't the serial number supplied with Acrobat Pro XI work for installed product?

Hi Larrywe1,
I checked your account and found that there are two license registered under your account, on the installation screen, you will have to enter the previous license number then enter the serial number for current version.
It should work.
^Ani

Serial number won't work. What do I do?

Purchased Adobe Acrobat X Standard online in 2012. Downloaded again to computer today. The serial number won't work. What do I do?

Is it by any chance asking for a QUALIFYING serial now?

Serial number won't work

trying to install lightroom 4 on my laptop. The serial number won't work, doesn't even seem like the right number of digits.

A Lightroom serial number should consist of 6 groups of 4 digits with no letters, for a total of 24 digits and the first four digits are 1160. Or at least this is the pattern I see for my LR purchases over the years, where they are are individual licneses, not Educational or Team or Enterprise.
How and where did you buy LR? If it was a box in a store, perhaps what you’re seeing is a redemption code that needs to be converted to a serial number using this website:
http://www.adobe.com/go/getserial
More explanation about redpetion codes can be found, here:
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

My serial number isn't working with the new Photoshop on a different computer. Any ideas?

My serial number isn't working with the new Photoshop on a different computer. Any ideas?

You don't need a serial number for the latest version of Photoshop, just sign in with your Adobe ID

Legitimate serial number won't work

Just received a new copy (at great expense) of Adobe Creative Suite and it won't install because the legitimate serial number won't work.

Refer to this:
Error "The serial number is not valid for this product" | Creative Suite
For anything else contact support directly by phone or web chat.
Mylenium

Just purchased an iWork 08 Serial Number won't work

I ordered an iWork 08 Serial Number Family Pak. Why because I still use OSX.4.11. (an not use iWork09 as my machines are PowerPC. However in trying to enter serial number will not work.
in clicking order details the sent me a serial number for 09. and reading previous information serial numbers are not universal. So I've just wasted $100.00 buying a serial number I can use. trying all the support channels I can find, there appears to be no channel to cover this. If you have a mechanism set up to buy software it should ask and receive information on the version software you are purchasing. Now I am SOL. and wasted a 100 bucks.

I bought the package for iPhoto and such several months ago to reinstall iPhoto on a Computer that crashed. Bought on Amazon.
Ah, that would explain the price, especially if you bought it before iWork 09 was released.
It was a Legit Apple copy, never opened and was able to install with no problem and register with Apple.
Wasn't questioning legality, just wondering why you paid $100 for it? Explained above though.
It came with iWork so I installed tried out. Then I decided to buy the Serial number I though the software was smart enough to detect which software I was trying to purchase.
Hmm, I wonder if the trial version is preventing the serial number from working. Microsoft's Office trial does the same thing. Unless you completely remove all traces of Office from the hard drive, both retail and the trial if you've used it, the retail version won't activate.
I purchased the I package that had iPhoto 08 on it from Amazon. It was unopened shrink Warped and I was able to register with Apple. I need the O8 versions because They still support PowerPC, 09 series are Intel only. That disk also had iWork 08 on it I installed and Then I purchased the Serial Number. I've tried to locate on Apple's website where to write to excange serial Numbers. But can't find it.
Can't say I've ever heard of exchanging serial numbers. The one you have should work. Have you tried calling Customer Service at Apple?

Serial number won't work on the lightroom i am trying to install on my new computer - moving over from an old comp. Thoughts?

Hello
I have got a new mac and have downloaded lightroom - entered my serial number (lightroom on old mac) - and it's not being accepted. Thoughts?

Brami wrote:
I am beginning to think that this is the issue - i have downloaded the CC version - why are they not the same serial number. ALSO Adobe is really hard to navigate - i can't even find the stand alone version to download.
The CC version doesn't use a serial number. Is activated with your Adobe ID and password. And it's all tied to your account being paid current. Other than that, the programs are the same. You have been provided the link to the standalone installation in the comment above this one.

Changed from Mac to Windows, serial number won't work.

I have been using CS4 on my Mac for a couple of years but just got a new Toshiba laptop and using Windows now. I have downloaded CS4 but serial number is not working, I assume because the serial number is for mac. Is this right? Can I get a new serial number for windows without having to buy one? Any help would be great thanks

As you suspect, serial numbers for Creative Suites are platform specific. Unfortunately, platform swaps are only supported for the most recent versions, which is now CS6. Adobe does not sell older versions of their software so you would not be able to buy a Windows version from them anyways. CS4 is not in the upgrade path for CS6, so you would not be able to purchase an upgrade version either.
So your options would be to either purchase a full version of CS6, subscribe to the Creative Cloud, or find a third party vendor for CS4 and take your chances purchasing from them.

Serial number won't work reinstalling Adobe Acrobat Pro X

I purchased CS6 Design and Web Premium which includes Adobe Acrobat Pro X. I've had continuing problems using Acrobat, so I decided to reinstall it. I was able to download it, but when I enter my serial number it tells me it's invalid. I'm copying it from my Adobe account, so the number is accurate. I've entered it with the dashes and without the dashes - neither one works. I need help getting this installed and working.

I downloaded from http://www.adobe.com/downloads/other-downloads.html. I did not see anywhere to download it from my My Products page.
cid:[email protected]
Pat Gill, LCTP, Internet & Systems Manager
Shreveport-Bossier Convention & Tourist Bureau
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My licence key for CS6 won't work with Acrobat X Pro

I have an education licence for CS6 and was having trouble with Adobe Acrobat. It just wouldn't open, no matter what I tried. So I decided to uninstall and reinstall it.
After uninstalling and downloading Acrobat XI Pro, I was told my licence wouldn't work for XI, so I download Acrobat X Pro, which is listed as being part of CS6. However when I got to the installation and was asked for my serial number, it said the number I entered wasn't valid. I tried entering it in both with and without hyphens and got the same issue.

CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
CS6: http://prodesigntools.com/adobe-cs6-direct-download-links.html

TS1292 my serial number won't work either. I keep getting the same message. Invalid card

I bought an itunes voucher from safeway yesterday. When I enter the number (after scratching off with a coin) I get the message "not a valid number" it then asks me for a serial number which I then enter and get the same mesage. between vodafone and apple I reckon you both score an even for the worst customer service ever. You should be ashamed after the amount of money people use to purchase your products. I work in a very elite University but I certainly won't be advertising your product.

Welcome to the Apple Community.
Did you fill out the support form on this page:
iTunes Card and Gift Certificate FAQ

PS CS1 serial number does not work with the just downloaded PS CS2. Tech support sent me here.

Have PhSp CS 1 ver. 8.0. Adobe help told me to download and install PS CS 2. My old CS1 serial number is invalid. Adobe told me to check here.

My old CS1 serial number is invalid.
That is correct.
You cannot use your CS1 serial number with the CS2 non-activated version supplied by Adobe at
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Re-read the instructions at that link. You must use the new CS2 serial number found at that link.

My serial number does not work with Photoshop Elements 12

I have wasted at least 3 hours of my time with this issue
Be kind enough to respond and if you do not want tell me to move to an alternative product and refund me
For the teeth time I bought and paid for a photoshop elements 12 windows for my Mac and obviously in retrospect I made an error downloaded but the serial member does not work
Please supply a correct serial number
Please respond
Louwrens
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You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Cs4 serial number doesn't work with mavericks

CS4 upgrade from CS2 was installed on a mac running OS 10.9.2, the 30 day trial allowed photoshop to work, however, the serial number from the box does not work. Everything seemed to work properly on the previous computer running 10.8

There is a possibility the box is counterfeit - they do exist.
Beyond that speculation, it's impossible for other users (like myself) to help you with serial number issues - you'll have to call Adobe customer support to resolve such issues.
-Noel

Serial number won't work with Acrobat 7.0 Pro

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