"Serial number you entered is invalid" - but it's not!

I have Dreamweaver 11.5. I can go to the Adobe site and get my serial number off my account info. I really need to use this, yet every month it asks me to input serial number again. Help! I spent 2 hours on chat last time making this work, and now it won't again.

Hi Coffee Cup Press,
Please refer the kb: http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html.
Regards,
Romit Sinha

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