Serial number you entered is valid, but a qualifying product could not be found on this computer.

This is absurd.
I wanted to purchase Adobe Acrobat, and somehow wound up downloading what is apparently an upgrade. So, now I'm getting this error message, and my ~$170 purchase is apparently useless at the moment. Someone please tell me I didn't waste my money, and I can actually USE the software I just purchased.
Thanks in advance.

It's not really for me to defend Adobe's web site, but I thought I'd share this screen shot
It shows that, for me, it does default to upgrade, but before I can buy I have to select from I own a list of specific products. That's making a pretty definite statement before continuing. However, many people get confused about the difference between Acrobat and Adobe Reader. Also, when I tested before I found that the store behaved differently depending on your country, so you might have seen something entirely different. Good luck with Adobe!

Similar Messages

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