"Serial Number you provided is valid, but a qualifying product could not be found on this computer" when upgrading from LR5 to 6

I just downloaded desktop version of LR6 (upgrade). I (unfortunately) have more then one email address associated with Adobe account. I "think" that the last purchase of 5 (upgrade from 4) might be associated with one of the other email addresses. I have atempted to logon to these other "accounts", and cannot. I have done "forgot password" but do not get the email from Adobe.
Any suggestions would be most welcomed!

The message identifies that you have purchased an upgrade version of the applications and it is asking you to identify the previous version of that application that you are upgrading from and then to provide its serial number.
If you did not intend to purchase an upgrade version then you probably need to cancel that and purchase it at full price.

Similar Messages

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  • I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

    I am trying to activate our adobe in-design and we are getting a message "serial number you provided is valid but a qualifying product could not be found on this computer"

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  • Trying to Reinstall CS6 Master "Serial Number you provided is valid, but a qualifying product could not be found on this computer"

    I re-downloaded CS6 after cleaning my computer and when I enter the Serial Number I get this message "Serial Number you provided is valid, but a qualifying product could not be found on this computer". From other posts I saw that someone contacted support but I can't find a number anywhere that I can call. Hoping someone can help me ASAP due to these programs being essential for my business.

    You can try contacting Support thru chat though I do not know if they are available on weekends.
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  • SERIAL NUMBER YOU PROVIDED IS VALID BUT A QAULIFYING PRODUCT COULD NOT BE FOUND ON THIS COMPUTER

    I HAVE DOWNLOADED ACORBAT XI PRO AND WHEN I CLICK ON ICON ON MY DESK TOP THIS APPEARS
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    Hi elizabethr49128712,
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  • I got my Photoshop CS6 to the Installer and once it has me put in my serial number, it is telling me "The serial number you provided is valid, but a qualifying product could not be found on this computer.

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  • Serial number you provided is valid, but a qualifiying product could not be found on this computer

    I had Acrobat XI Pro installed on my old computer.
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  • Serial Number you provided is valid, but a qualifying product could not be found on this computer

    can't figure out how to fix this problem

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    [images with serial numbers removed]

    Did you buy an upgrade version of Acrobat 11?  If so then you need to provide the serial number of the old product that you are upgrading from.  This is normal with all upgrade versions otherwise people would all buy upgrade versions without owning the prior versions so this is one of the checks the installation process does.,
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  • Serial number you entered is valid, but a qualifying product could not be found on this computer.

    This is absurd.
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    It's not really for me to defend Adobe's web site, but I thought I'd share this screen shot
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  • 'Serial Number you have provided is valid, but a qualifying product could not be found on this computer`?

    I am trying to install cs6 design and web premium on my new laptop via the DL content on the adobe website. I have downloaded the 2 correct files which automatically extract everything, but when I get to entering the serial number, it tells me that my serial number is valid, but there isn't a qualifying product found on my computer. The drop down tab of alternative products doesn't even feature Design and Web Premium. Can someone shed some light on the issue?
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  • Flash Builder 4.7 Serial number you provided is valid, but no qualifying product is found on this computer

    Hello ,
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  • Serial number I provided is valid, but a qualifying product is not found on my computer?

    Just purchased Adobe XL Standard, and it is saying the serial number I provided is valid, but a qualifying product is not found on my computer?

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