Serial numbers for original product and upgrade. CS5.5 serial number is not accepted by CS6 upgrade installer.

I had CS5.5. I purchased an upgrade to CS6 but due to machine limitations never successfully installed it. My machine has recently been reformatted, so of course CS5.5 is gone. I tried to install CS6 and it likes my serial number, but says I need an upgradable product and asks for a serial number for my upgradeable product. When I enter my Cs5.5 serial number, I'm told it's not a qualifying product. Any ideas?

I am having the same problem and previously I have had to contact support with the challenge code and such.  Here is the information on my software.
cs5.5 master collection is windows
cs6 master collection is windows.
Was there a reason I cannot find the chat option anymore?
  thank you in advance.

Similar Messages

  • I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?u

    I originally bought Acrobat 9 and later upgraded to Acrobat 10 pro. My computer crashed and I am trying to re-install Acrobat 10 pro. I have serial numbers for Acrobat 9 and an Acrobat 10 pro upgrade. What do I do?

    Hi Shane,
    Please download Acrobat X Pro from the link below.
    http://www.adobe.com/downloads/other-downloads.html
    Install the software and when prompted for the previous version qualifying product, select Acrobat 9 and enter the serial key of Acrobat 9.
    This should install and activate Acrobat X Pro on the machine.
    Regards,
    Anand

  • Researching Serial Numbers for MTO Production

    Hello,
    I work for a make-to-order manufacturing company.  We currently use Project Systems and PP for production.  We use the Project Definition + WBS Element as the serial number of our finished, sellable product (FERT).
    I am trying to investigate using SAP serial number feature instead, but everything I am reading (SAP Help Files) seems more geared toward mass-production.  Can anyone direct me to some information on a MTO scenario for serial numbering?
    Thanks very much!
    Timothy

    Hi Timothy,
    Serial number functionality is more applicable to MTO. In typical Mass production (Make to stock ) PP implementation , Batch management will be sufficient to identify if there is any quality issue for finished goods. But most MTO PP implementation would require Serial number functionality as you will need to track it for warranty( What has been revsion level for FG) .
    You are using Project+WBS number as serial number which measn you have to use external serial numbers.  There are user exist available to configure Serial number suffix. Projects have Project ID which can be Serial number suffix.
    There is possibility of doing Delivery from Project( Not very commonly used) , but if you need to generate serial numbers for each project delivered, you need to create DO from project & assign serial number (First time in system). This is because Projects are compleleted without any FG number assigned anywhere in header & Project package is delivered & it don't have stock functionality.
    Hope it helps,
    Jatin

  • Why am I ineligible for Creative Cloud Complete when I have serial numbers for CS3 products??

    I am trying to purchase Creative Cloud Complete for $29.99, as I have previously purchased Illustrator, Photoshop, and InDesign CS3, and have the serial numbers. However, when I entered the serial numbers on the form to order Creative Cloud, it said I was not eligible, but had no explanation why.

    Rave wrote:
    Hi mccalel,
    CS3 is a very very old software and is not a qualifying version for upgrade.
    Not sure I follow.
    The discounted promotional deal (for the first 12 months) for existing owners of CS3-CS6 suites is what the OP is trying to take advantage of.
    https://creative.adobe.com/plans

  • I have my serial numbers from original purchase and they do not work when installing Adobe CS5

    Cannot install Adobe CS5 on my MAC, even though I have my original serial numbers. I have been on hold with Customer Support for 51 minutes now and getting very frustrated - please help asap

    What is the error message you are receiving?

  • Any way to find serial numbers for my products...

    Hi ,
    Being the dinosaur that i am I am running an old version of Adobe creative suite (CS3).  I would like to put this same version on a new computer but I do not have the serial numbers any longer as my PST file was destroyed when I changed computers in 2009.  When I go to my adobe account it says I have no products - I amnot sure if this is becasue it is so old or becasue the account was set up under and old email address.  Any help woudl be greatly appreciated
    Thanks
    Dianne

    If you registered the software when you originally installed it then it might be available thru your Adobe account online.
    It might not be though.  Up until maybe the new year I still had my CS3 information available in my account but it is not longer there nowadays.  If I try to re-enter the serial number (I have it from the discs) to re-register it comes back indicating the product is already registered, despite not displaying it as one of my products.  Fishy to me...
    Anyways, if you contact Adobe Support thru chat they might be willing to assist you... or they might deny helping on the basis of the product no longer being supported.  If so, try again... there might be someone more reasonable available.
    Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • How can i find my serial numbers for my products since i have bought the NGO version of Adobe creative suit 6 master collection?

    i get a box of products but i cant find any serial numbers at the back of CDs or the box, so what should i  do?

    To locate the serial number:
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    If you continue to have a problem, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.  Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/

  • Looking for good sound module/card for AE CS4 and AE CS5.5 Echo Audio not working proper

    Hi,
    I have two different computers, one with AE CS4 and a other one with AE CS 5.5.
    On both systems ( Windows 7 64) my Echo audio fire4 sound-module driver is not working proper
    and crashing AE. Despite the latest updates from Echo. When I uninstall the driver the problems
    are gone!
    That's the reason I'm looking for a good stable sound-module (FireWire) to work with Premiere Pro
    and AE.
    Thanks! David

    Hi,
    I have two different computers, one with AE CS4 and a other one with AE CS 5.5.
    On both systems ( Windows 7 64) my Echo audio fire4 sound-module driver is not working proper
    and crashing AE. Despite the latest updates from Echo. When I uninstall the driver the problems
    are gone!
    That's the reason I'm looking for a good stable sound-module (FireWire) to work with Premiere Pro
    and AE.
    Thanks! David

  • Serial Numbers for Production Orders

    Hi All
    Can anyone tell me the table in which the serial numbers are stored for the production orders?  I have created a production order and have assigned serial numbvers to it.  Now I want to extract these serial numbers from the table.
    Thanks in advance.
    Tom

    Hello Jack,
    In table SER05, the list of serial number details can be obtained.key the order noin ser05 table, get field OBJKNR, then pass this OBJKNR in table OBJK .
    Some useful table for serial numbers
    SER00 Generic table for serial numbers
    SER01 Serial numbers assigned to a delivery
    SER02 Serial numbers assigned to a guarentee
    SER03 Serial numbers assigned to a material document
    SER04 Serial numbers assigned to an inspection lot
    SER05 Serial numbers for a production order
    SER06 Serial numbers for Handling Units
    SER07 Serial numbers for Stocktaking
    SER08 serial numbers for Orders (SD)
    The assignment of serial numbers to a production order can be done either via transaction CO02 or at the latest when the GR from Production is made.
    I hope that this information clarifies the issue.
    Regards,
    R.Brahmankar

  • Serial Numbers for Sales Orders

    We have a business Process where we do not maintain any serial numbers for the products. How ever one of our customer maintains serial numbers for the products that come to their warehouse.
    This customer will send in the serial numbers for each material and quantity in the inbound 850 Idoc and he wants those serial numbers to be printed on top of the boxes. so that he can scan them while receiving the GR and do automatic posting at thier system.
    we have to store this serial numbers against this sales order and print them in the shipping tags for the finished products  that are to be sent to  this customer.
    Now
    1) we do not want to use serial number profiles because it effects every sales order / delivery created for that material. the serial numbers should be assigned only to the orders from this specific customer.  Is there any way to acheive this?
    2) in the sap idoc 850 ( message type ORDERS05) how do we store the serial numbers. what segment and fields are available for this purpose. 
    3) how to save this serial numbers in the sap system against the sales order created for this customer.
    Your answers will be highy appreciated.
    Thanks,

    Thanks for all those wonderful replies..
    I am looking more at  a standard solution. with minor changes..
    Storing the serial numers in text items is possible but not practical, the more the quantity the more difficult and time consuming is this process for ex if this customer orders 10,000 qty. then it would be tough.. and again to solve that problem we have to break   the qty into multiple line items and this is only a alternatve but not a good solution i guess.
    I thought  this scenario should be more in practice because, customers can request us to put their serial numbers on the packing boxes that we send them.
    So just wondering if any our colleagues have already worked in this scenario.. While doing a search I saw a couple of questions regarding the same situations back in 2005 and 2007  but the questions were marked as answered without mentioning the solution they approached to solve this problem.
    Can any of you suggest me whether is this scneario a standard one ?

  • SERIAL NUMBERS FOR ASSEMBLY ORDERS

    hI,
    I would like to know, how serial numbers for Assembled products be assigned .
    If possible, please explain it in details as I'm in different module altogether.
    Regards
    RD

    Hi Durai,
    1. First You need to assign the Serial number profile in Material Master under Plant data2.
    2. System will create serial numbers at the time of production order release.
    3. a) In QM point of view under Inspection type active tick mark in Serial numbers.
    b) Your MIC should be single result recording and Sample size should be 100%.
    C) with r. to above you can record the result as well as stock posting done serial number wise.
    Revert further clarification.
    Regards,
    S.Babusingh

  • Serial Numbers for Raw Materials

    Hello All,
    We are not using serial numbers at the moment, but we would like to assign a serial number to each material that enters the warehouse. So not on finished goods, but on raw materials. If we for instance order 10 boxes of a material, we would like to create 10 different serial numbers for these boxes (in MIGO).
    Batch management is not the solution, since the 10 boxes would receive the same number, whereas we want a unique number per box.
    Is this possible?
    Regards, Marc
    Edited by: japie303 on May 12, 2009 1:08 PM

    Thanks for your replies.
    We already have storage unit types, one of them is "Box". So in the warehouse mgmt 2 tab, an entry has been made which looks like:
        LE quantity          Un         Sut
    1. 100                     Ea         Box
    This works nicely when goods are putaway: the system suggests that if there are 1000 materials ready for putaway, 10 boxes are delivered and thus 10 storage bins are required.
    The only thing that fails is that there will be 1000 serial numbers generated, instead of 10. Handling Unit management is no option, because that brings a lot of workload with packing and unpacking goods. Changing the base unit of measure to box is not an option, since a box is no unit of measure.
    Regards,
    marc.

  • HT1349 Do I only have a certain window of time to register my Apple Service and Support protection plan before it expires? I certainly hope not I paid for it and could never get the serial numbers for product & protection to sync together!

    Do I only have a certain window of time to register my Apple Service and Support protection plan before it expires? I certainly hope not I paid for it and could never get the serial numbers for product & protection to sync together!

    Normally must register an AppleCare plan before the original warranty on the Mac expires. If you have problems registering the AppleCare plan for your MacBook, call Apple tech support and ask to be connected to AppleCare Plan Adminstration.
    For future posts, please make sure you're in the most appropriate forum for the product or service you're asking about. You'll be most likely to get quick and accurate help that way.
    Regards.

  • Want to install Indesign on my new computer but am having trouble. First bought CS2 in 2009 and upgraded to 7.5 in 2011. I have the serial numbers for both and was able to use it on my last computer. Where do I start?

    want to install Indesign on my new computer but am having trouble. First bought CS2 in 2009 and upgraded to 7.5 in 2011. I have the serial numbers for both and was able to use it on my last computer. I don't use Indesign that often but there are some projects that it's good for. Where do I start?

    Lchrichton123 what version of InDesign specifically are you wishing to install?  You can find links to the installation files for the majority of Adobe Creative software titles at Other downloads

  • Hi, I would like to install my Creative Suite 5.5 Design Standard - I got the serial number and disk, but you are asking for another product and serial number that I dont have? What should I do?

    Hi, I would like to install my Creative Suite 5.5 Design Standard - I got the serial number and disk, but you are asking for another product and serial number that I dont have? What should I do?

    The serial number that you might have is an upgrade version & it will be asking for a previous qualifying version serial number.
    The issue can be different too, please contact Adobe Support for resolution: http://adobe.ly/yxj0t6
    Regards
    Rajshree

Maybe you are looking for

  • Best time to upgrade to avoid paying too much upfront?

    Is it better to upgrade right after you've paid your monthly bill to avoid paying too much out of pocket?  I know you have to pay for the month ahead but I am trying to do it the cheapest way out of pocket?

  • How to scan a specific folder for the existance of a PDF before saving

    I created a folder level function for saving a file by passing it a name and a path.  The problem is I don't want to allow the user to overwrite a file of the same name.  I would rather want to append a version number to it's name so I can keep track

  • Hyperlinks don't work with Reader 9 with PDF/a

    Reader 8 and below in PDF/a mode with hyperlinks works just fine.. Upgrade to 9 and say good by to working hyperlinks! I would disable PDF/a mode but then Excel will not embed some of my type 1 fonts... Word gives the option to convert to bitmap if i

  • Exception handling in inbound proxies.

    Hi, I am working on a scenario in which some data is being updated from a legacy system to CRM through XI. At CRM end, we are using Inbound proxy to recieve the data and update using standard FM. Now my query is how to handle any runtime/application

  • Really Transparent Windows...

    I saw lots of examples to fake a transparent window, thats fine for me... but what i couldn?t find out is if there is any way to make the "transparent" parts NOT clickable... when the user clicks the transparent part of the frame it passes this event