Serious audio problems on calls

Hi,
I'm using the Skype app in the Modern UI (Windows 8.1, all latest updates installed) to call my parents (they're using an iMac), and when I make calls, they experience constant audio drop-outs and generally poor quality audio, i.e. they can't hear me properly.
Video is also patchy and seems to freeze from time to time, but audio seems to be the main problem.
I have 30+mbps download and 3mbps upload and my ISP is Virgin Media (UK).
They do not get the problem when my brother calls (different ISP - BT Fiber, calling from another iMac).
It really is making the Skype experience extremely frustrating, to the point where it's easier to use a landline.
After searching online, I read some reports that there are issues with the Virgin Media SuperHub2 (which I am using), however, the advice I read, was to disable the built-in firewall - something which I don't want to do.
I've checked my Mic levels and they're fine.
Can anyone offer any advice on this issue and if there is a way to resolve it?
Thanks in advance!

Any suggestions on this problem??

Similar Messages

  • Weird audio problem during calls

    I have a weird audio problem and was wondering if anyone else has had a similar problem or could help...
    My wife and I both have iPhone 5's and sometimes (not all the time) when she calls me (or I call her), it connects, but no matter which audio input I choose (phone, bluetooth, speaker, headphones), I cannot hear her, but she can hear me... I hang up, call back (and when I call, there is no dialing sound, nor any other phone sounds) and it's the same thing. Sometimes restarting the phone works, other times I have to restart it 3-4 times before it'll work again.  I try different things during these calls, like turning on/off bluetooth and/or wifi (pretty much anything I can think of that would make a difference), but nothing seems to help.
    The (other) weird part is that after the last time of this happening, I tried calling my iPhone with my office phone and it worked fine, so then I immediately call my wife back with my iPhone and it was doing the same thing again. I called her back using my office phone and could talk to her fine...
    This problem has been going on for a few months now and I have tried restoring the phone a couple times (and I am on the latest iOS) and sadly, that hasn't done anything to help... Does anyone have any ideas what is going on? I'd make an appointment for the problem, but since it doesn't do it all the time, I don't know what good it would do... But it is getting very frustrating!
    Thanks for any help!
    -Jason

    Thanks for the response!  It happened again yesterday...  It seems to be happening more frequently in the past few weeks now.
    I checked the link and have tried all of the things listed at one point or another over the past few months.  I did just check my Carrier settings and it said it had updated (it's on 14.1), but I am not sure when that happened (could have been today, could have been after my last restore last week, not sure).  I'll keep my fingers crossed that maybe that fixed it...
    If it continues to act up, would you recommend that I bring the phone in to an Apple store or an AT&T store?  I bought the phone through Apple, but my carrier is AT&T (and if you suspect that the problem may be with the cellular conection), maybe the AT&T store would be the better choice?
    I really wish the problem would be more consistant or go away, cause trying to get the problem solved is driving me crazy!

  • Serious Audio Problems/External Hard Drive Issues?

    I have a hard drive that I imported about 40 hours of footage into using iMovie HD a few years ago. I am now trying to import all of that footage into a new external hard drive using iMovie '09. I set it up and imported it correctly, but for some reason the audio has all disappeared. The audio is still there in Quicktime, but it didn't transfer over into iMovie. Is there anything I can do to solve this?
    The way I first tried to solve it was by dragging the Quicktime clips to my desktop, then importing them back into iMovie. It worked for a little while, but for some reason at about the 20 hour mark it decided to drop all the audio out of those clips as well.
    Then, I decided I would get wise. I said, "Screw it. I'm just going to re-import the whole 40 hours from the original mini DV tapes." So I set my camera up and started importing them. Everything was going swimmingly until about the 20 hour point again. And that's when the audio decided to drop out on me all over again. I was HIGHLY frustrated, and am still at a loss on what to do.
    Does anyone please have any solutions for me? I would desperately like to get this footage imported into iMovie '09.
    Thank you,
    Aaron
    P.S. I don't know if it means anything, but a couple of the clips that were imported have green and purple pixelated lines running down them. Could there be an issue with some of my mini DV tapes as well that's causing the audio drop out?

    Hi, try the following:
    select the external HD in the finder and press >cmd-i<
    unlock and make sure you are the owner
    now choose >Apply to enclosed items……<
    Have a nice day!

  • Since i update my iPhone 5 with IOS 7.0.2, I start to have serious problems to call or receive calls from other telephones: is not possible to open the call at the first try. Somebody have the same problem?

    Since i update my iPhone 5 with IOS 7.0.2, I start to have serious problems to call or receive calls from other telephones: is not possible to open the call at the first try. Somebody have the same problem?

    Try
    Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

  • IPhone 4S IOS 5.0 on ATT: audio problems when making a call

    I have had recent problems with the new iPhone 4S regarding calling audio and mic. In Bluetooth mode, the BT symbol changes from blue to white and there is no audio when the call is made. At this time, I cannot select another source (BT, iPhone, or speaker). Sometimes I can hear the other person. I completely turned off the Bluetooth on the iPhone and experience the same problems. Signal strength is excellent. Anyone else having the same issues?

    Yes, I'm havin the same problem and it's making me nutz!  I was going to drop by the Apple Store today to see what they said, but it seems to be a problem.

  • TS3367 FaceTime has a problem with calling (audio, video) between two devices when they are in the different networks.

    Hi,
    I have a problem with calling by FaceTime when me and my friend are in the different networks.
    When i call to another device I see this call on that device and tap to the answer button after that i see a message "connecting" but the first device is trying to call in during about 1 minute and finish the call.
    But if both of the devices have connected to the one network (wifi) it works correct.

    Actually, it started working fine when I told it to capture
    sound at 11kHz.. I should have tried that first, before making a
    fuss here, sorry. Looks like some weird glitch, a driver problem
    maybe, but anyway, switching to 11kHz seems to have solved
    it.

  • Audio Problem since upgrading to Mountain Lion

    Has anyone encountered audio problems with their iMac?  I just upgraded to Mountain Lion on my i7 27" with 16GB of Ram and found that the Audio starts to get distorted and eventually cuts out after about an hour!  It starts cutting in and out when I move the mouse and eventually there will be no sound at all!
      Sometimes it can take over an hour of steady use, my last time was watching a movie on Netflix.  I initially noticed this using a USB DAC Headphone Amp.
    I never had any Audio problems before, my machine is over 1 year old.
    I enjoy watching movies in iTunes and DVDs, but this is making it difficult!  A full restart usually fixes the problem for a time but it will eventually come back
    I'm seriously thinking of going back to Lion for the time being and seeing if it is a Hardware problem.

    i don't know if mine is the same issue, but i had no sound through any of my applications after upgrading to mountain lion.  here is what i had to do to fix it:
    -- applications > utilities > audio midi setup > UNmute all options under "built-in output" (they were mysteriously muted)
    Also, I noticed that the options for "use this device for sound output" and "play alerts & sound effects through this device" were no longer assigned to my Built-in Output device.  They were assigned to some other random sound driver.  To fix, i right-clicked on Built-in Output and reassigned those items to my built in speakers.  All fixed now!
    very weird problem, though.

  • Can Apple fix the 12 bit audio problem once and for all?

    I have had persistent audio problems from I Life V3 all the way up to I Life 06. Sometimes it is synch issues. Sometimes it is audio dropping out. I have been through the various forums and applied the various remedies with some successs, some failure. The basic problem is that I have an extensive quantity of Mini DV tapes dating back to 1997, most recorded with 12 bit sound (prior to 2002). Apple's basic stance has been, you must use 16 bit sound or I Movie and/or I DVD won't work and . And proposes awkward workarounds. Basically placing the onus on it's own consumers. Why can't 12 bit sound support be included in I DVD 06 and these persistent audio issues put to rest once and for all? Is there some overwhelming technical reason why it cannot be done?

    I don't know about overwhelming, but the DVD specification (which was not developed by Apple) calls for the audio to be sampled at 16-bit/48KHz (I think you might also be able to use 96KHz as well). This is what the software expects. If you choose to use another sample rate then the software may or may not be able to "fix" it in post. The real problem is that many camcorder manufactures set the audio to 12-bit by default.
    Mike

  • Serious performance problems after updating from 10.5.6 to 10.5.7

    I've got a Macbook Pro C2D 15" (late 2006). After updating the system from 10.5.6 to 10.5.7 and quicktime to 7.6.2, I experience serious performance problems which I have never seen before:
    -From time to time, kernel_task has peaks in activity monitor (consumes a lot of CPU). In that moment, the mouse hangs for a short moment and audio playback is distorted/has drop outs.
    -Recording audio consumes a lot of CPU (independent of the audio application).
    -Video playback consumes a lot of CPU, regardless if I use VLC or the quicktime player.
    Any idea what could be done? Thanks in advance.

    After a few days of using CoolBook I report that my 1st generation MacBook Air is now reliable and never overheating, regardless of environment conditions.
    I must point out that I do believe that it really is something new in 10.5.7 that is causing this problem as my environmental conditions have not changed and even Summer in Dublin still sees temperatures no more than 72F/22C. I am now in Madrid, where the environment is quite different, and I am still having no problem with kernel_task spinning.
    I plan on reporting my problem to Apple anyway and being aggressive about the issue as MacLovinRanga did in this thread (http://discussions.apple.com/thread.jspa?messageID=9647353#9647353). Perhaps many/all of those of us having this problem will obtain new MacBook Airs.
    Joe Kiniry

  • Audio Problems in Adobe Presenter: Help Needed Urgently!!

    I am using trial versions of Adobe Presenter 7 and Adobe Connect 8.
    I created a presentation in in Powerpoint 2002 and published through Adobe Presenter to Adobe Connect Pro. This presentation has voice over recorded through the Adobe Presenter "record audio" option.
    In Adobe Connect Pro, I created a meeting and shared the above mentioned presentation through the "Share Document" option in Connect Pro.
    Now, when I play the presentation in this Adobe Connect Meeting, I am not getting any audio that was recorded in Adobe Presenter. Whereas if I play the published presentation directly it plays the recorded audio.
    Can anyone help me on this?
    1. Are there any settings to be done in Powerpoint or Adobe Presenter or Connect pro?
    2. Is it the problem of Trial Account or something like that?
    Please let me know the solution. Need to work on this ASAP!!!
    Thanks in Advance,
    Yogini

    This is a weird one. If you created a prezo with audio and published it to AC (Adobe Connect) and everything worked fine on your desktop then it should work fine in AC i.e. there are no other settings required on AC's side, it should just play.
    As I am typing this I thought of similar audio problems that we have experienced in the past. A big one would be where another user created a PPT on their laptops and handed it to us. When testing the audio did not work. Reason being is that not all the files were coppied over BUT I must accept that this is not your problem as it definately worked on your PC before you published it to AC.
    Wait there is one setting in the publish settings. In the output options tick "Upload source presentation with assests", then tick audio.
    I cannot think of anything else. There is a man called Heyward Drummond on the Adobe Connect General forum, who is a real master at answering queries like this. Why not post your query there and see if he comes up with an answer?

  • Audio and Video call greyed out

    Hi. I m using ichat (lion OS) in my mac mini. My problem is cant video call or even call anyone, but people can video call me. When other's call me, both video and audio works fine. But in my ichat all i see is greyed out audio or video call. Please help..

    HI,
    If your Video Menu says  Video Chat  Enabled and your View Menu says the Show Video Status is On and the Bandwidth is set to at least 500kbps then I cannot see why you cannot initiate Chats.
    You should either be able to click a green video icon next to a Buddy or highlight them and then use the icons at the bottom of the list (Or right-click a Buddy and you the pop up menu or highlight and use the Buddies Menu)
    (i.e. there are lots of ways to start a chat)
    If the Buddy is greyed Out but still showing a Video icon (Also greyed out) then that Buddy has  faulty login.
    Dark text Buddies are ON line but greyed out Video icons are then Busy
    8:11 PM      Monday; April 9, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Audio Dropouts on calls after v.1.1.4 update.

    I installed the *1.1.4 firmware* update the day it came out...since then, I'm having consistent audio-dropouts during calls.
    It happens for anyone that I call, about *every 4 to 6 seconds*, I get a blip of silence, and makes conversing very difficult.
    I tried the "Restore" option in iTunes, it backed up my phone first, then went to factory defaults.... Even before restoring my data, I made an outgoing call by manually dialing and got the same audio problem.
    Any ideas out there?
    thanks in advance,
    -h

    If you have a friend that has a computer with iTunes on it, I would recommend Restoring your iPhone on their computer incase the firmware update through your computer might have not gone through correctly.
    Or take it to a Genius Bar at a nearby Apple Store and have them restore and make sure the software is updated on your iPhone for you. Sometimes it just helps when they use their computers for updates.
    I've noticed others having issues with updating their firmware as well on their personal computers, but when they take it in to the Genius Bar and they restore/update with their computers, it seems to work fine afterwards.

  • Firewire audio problems with OS X 10.5.6

    Hello,
    I’m experiencing audio problems with Firewire 400 on my Macbook running Mac OSX 10.5.6.
    I’ve got a 2.4Ghz IntelCore 2 Duo with 4 GB RAM and 59 GB available on the internal HD.
    It’s hooked up to a brand new Mackie D.4 mixer with 2 Firewire outputs. The problems occur on both Firewire outputs.
    I’ve installed automatically from the software update (which I will never do again) to 10.5.6. I never tried the D.4 with 10.5.5 so I can’t tell if the problems occur there also.
    The main problem is that after a couple of minutes of recording the sound starts to break up and get really distorted. After a while the sound comes back again.
    The second problem is that Soundtrack Pro or Audacity don’t get any audio input from the D.4, although audio input is clearly visible in System Preferences – Sound.
    The only sound program that works with all 14 Firewire channels is Ableton, but also in Ableton the distortion occurs.
    An example of the distortion can be checked here:
    http://media.kaalslag.com/firewire-distortion-problem-mackieD4+Macbook.mp3
    I’ve roamed several forums and sites to solve the problem and I tried these solutions:
    I updated again to 10.5.6. with the full combo download from the Apple site. Restarted. Problem still there.
    I shut Airport off, because lots of sites mentioned problems with Airport conflicting with audio/firewire. Didn’t work.
    I did the work around with shutting the Macbook off, disconnecting the D.4, restarting the Macbook, opening Audio/Midi Setup, connecting the D.4 again, toggling the format frequencies a couple of times. Again, no use.
    Right now I’m using my “old” Macbook again to record from vinyl. This one is still running on OSX 10.4.11. No problems so far.
    I’ve had the distortion problems occuring before with an USB interface. Hoped that the Mackie Firewire would solve the problem, but it seems now that there’s a serious audio Firewire problem which is still not solved in OSX 10.5.
    Any help, tips and/or a work around would be much appreciated. Thanks!

    You could try using another computer in Target Disk mode (as an "external HD"), or you can connect the firewire cable and disconnect all other network cables (turning off airport). Then on each computer go to the "Network" system preferences and select "Built-in Firewire" from the list of ports and choose "Manually" from the drop-down menu next to "Configure". Enter the following IP addresses and subnet masks, apply the changes.
    _Computer 1_
    IP Address: 192.168.1.1
    Subnet Mask: 255.255.255.0
    _Computer 2_
    IP Address: 192.168.1.2
    Subnet Mask: 255.255.255.0
    After those ip addresses are entered and you've clicked "Apply", ensure that for both computers you have file sharing enabled (done in the "Sharing" system preferences), and then check the Finder sidebar to see if the computers can see each other (their names should appear under "Shared" in the sidebar--if not, try restarting).
    If the computers dont appear (even after restarting), using the "Connect To" option that's available in the Finder's "Go" menu. In there, to connect to another computer enter it's IP address as follows:
    afp://IP_ADDRESS
    If you're on the computer with the ip address of 192.168.1.1, you would enter 192.168.1.2 as "IP_ADDRESS". The "afp" is the protocol (just like "http" for web), and stands for "Apple Filing Protocol"...Apple's file sharing protocol.

  • Complaint regarding the Audio problem in handset

    Dear Sir / Madam
    I am having BlackBerry 8520 Curve and purchased it on May'10. After buying this BB handset I am facing the problem in audio and not able to listen the voice clearly. I had submitted my handset for 4th time at Redington India Limited Ahmedabad for the same issue, but the problem is yet not rectified.
     I have submitted my handset again at Redington on 26th July 2012 and they have given me the estimate of Rs. 4200 to change the housing of the handset. Before that I have given my handset at Redington for the same audio problem on 14th Mar 2012, 16th Jan 2011 & also give while the handset was in warranty period, but the problem is still same.
     Now my question is that, I have give mobile 4 times for same issue and still I am facing same problem than why should I pay for housing, as it is manufacturing fault of handset. Still my mobile is at Redington and I want the permanent resolution for the audio problem, and if you are not able to solve the problem than please keep the handset with you, as I don't want the defective handset.
     I have purchased the Blackberry as it is the brand name and for the service but I am really disappointed by such kind of worst service.
    Name: Nilesh
    Contact No: ***
    Work Order No: ***
    Case ID: ***
    Model: Blackberry Curve 8520
    IMEI No: ***
    Pin No: ***
    Given at Redington on: 26th Jul 2012.
     Please find the above details of handset and contact no, and I expect the positive response from your side. If the problem will not get rectified I will have to go for the legal action against the Blackberry and will also mention this issue on Facebook so another people also come to know about the services of Blackberry.
    With Regards
    Nilesh
    Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

    Hi and Welcome to the Community!
    As a user-to-user community, no one here can answer your question with any level of authority whatsoever; this site is not a channel for any formal communications with RIM. Further, RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.
    So, your escalation path is not here, in these forums. Rather, it is through the places you already are working with...even if they may have a poor reputation. You have no free path by which to bypass them.
    There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:
    http://us.blackberry.com/support/programs/technica​l/incident.html
    There also might be some good reading here:
    http://us.blackberry.com/legal/handheld-limited-wa​rranty.html
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Getting Around MPEG Streamclip "No Audio" Problem

    (Long post; apologies in advance.)
    I needed to get around the MPEG Streamclip "no audio" problem that other people here have had. I just found a workaround that more-or-less works for my specific situation ... and it's free to boot.
    Since other people are having this problem, I thought I'd let you know what happened to me, so you can decide if this is something you want to try. If you do, I suggest posting replies here so we all can learn (if that's okay with the board moderators here).
    QTAmateur for MacOS X is available at http://www.mikeash.com/software/qtamateur/ . The developer has a somewhat full explanation of what it does at the site, so I won't repeat it here (and I don't get anything for talking about it here; I just want to share the good news).
    Right now I'm field recording with a Flip Mino camera (non-HD), which saves video/audio to an AVI file (3ivx MPEG-4, 640x480) at 30 fps, with 44.1 kHz audio (Microsoft ADPCM). Funny thing is the files from my Flip actually imported into FCE without any conversion, but I had to render everything. And the video looked like crap. Hated the rendering and the look, so I searched for other solutions.
    After paying for a couple of things that didn't work (lessons learned there), I finally found MPEG Streamclip. Since I'm using Snow Leopard, I sunk the additional $20 into the dang MPEG-2 playback component after my initial export try didn't produce any audio. After the component install, I still didn't have audio. Grrrrr.
    So I Googled a bunch of keywords, and I somehow stumbled across this QTA package. Snow Leopard users should note a minor drawback here: QTA needs QuickTime 7, which gets blown away in a Snow Leopard upgrade and is not included in new Macs with Snow Leopard. Users can get off of their Install DVD, though, so it's not a huge deal.
    When exporting from QTA, I matched its settings (audio and video) with the ones I found in this document: http://discussions.apple.com/thread.jspa?messageID=12274888&#12274888 . QTA's export interface is actually QT7s, so at least that's familiar.
    The only problem I'm having is that even though I set QTA to export at 29.97 fps, the exported files are still at 30 fps. A quick change in FCE upon import is the only thing I needed to use the file without rendering. I also had to change the fps setting on my LiveType files.
    The only thing I need to figure out is to how to match up some studio-recorded audio with all of the above, so I don't have to render the studio audio and so it comes out at the equivalent of 30 fps. I think all I need to do is record at 44.1 KHz and I'm okay.
    Of course, this is all my experience, and I realize others may not be able to work with this kind of setup. But I think this is an interesting workaround .. I wouldn't really call it a full solution, though, mainly because of the 29.97 fps versus 30 fps aspect.
    One other quick thing: I'm not sure if this works without that $20 MPEG-2 playback component from Apple (thanks for that charge, Apple!), since I already had the component installed when I discovered QTA. Someone without the component, though, can download this and see if it works. If it does, then we all know that we don't need to spend the extra $20 for it to work.
    If you decide to take the plunge, please let us know here. Thanks for reading.

    @Tom and @Meg:
    Thanks so much for your replies (speedy, too!). I especially want to thank Meg, who took the time to replicate the problem (which confirms to myself that I'm not nuts ). At least I know I have an ultimate "savior" in QT7 Pro.
    Before I spend that final $30, though, I want to see if Tom can help, based on what the QT Inspector says about my .avi files from the Flip. Here's what it says:
    VID00001.AVI
    Format: Generic MPEG-4, 640 x 480, Millions
    Microsoft ADPCM, Mono, 44.100 kHz
    FPS: 30
    Data Rate: 3408.53 kbits/s
    Normal Size: 640 x 480 pixels
    Current Size: 640 x 480 pixels (Actual)
    (that's word for word, except for the source [file location]; wish I could figure out how to paste in the window from my Grab of it.)
    I've already done the exports in the same way Meg indicated in her reply, trying all kinds of combinations. When exporting, though, I've always used DV/DVCPRO w/audio @ uncompressed 48k, and frame size @ 720x480 @ 29.97fps settings (saw those in another post here at the forum). I'm thinking those aren't contributing to my situation.
    Whaddya think, Tom?
    BTW, the biggest reason why I want to have the audio is to easily sync the audio off the digital recorder (I hook myself up with a lav mic) to the audio coming off of the Flip. I do the ol' "triple clap" trick to sync audio, so that helps -- thank goodness for audio waveforms in FCE.
    Once synced, I then delete the Flip audio and move the digital recorder audio up to A1/A2 (although I delete the A2 audio channel). Sounds 1000% better than the Flip audio, as I record outside and the Flip mic picks up wind big-time.
    BTW, Tom: I bought your book earlier this week. It's really, really good. You could teach an entire college semester class off of this book, and do it well. I'm getting to more of the lessons this week.

Maybe you are looking for