Serious bug in Lightroom printing

I was wanting to spread a panorama print over two pages, and because the printer does a larger margin on the bottom of the page, I needed to flip the image to have its join (halfway) on the top of each printed page (bear with me!). So, to do this, I flipped the image along vertical and horizontal axis, and dragged it so that on one printed page it would print the left side of the image, and on the other printed page, it would print the right side of the image. The "left" side is the flipped image. I have the "zoom to fill" option selected (as I want it to fill the available vertical height), "rotate to fit" off, as I don't want it rotated or fitted.
So, in the Print view, I have a resulting display that is showing me a flipped version of my panorama, with just a half of it visible, and a non-flipped version (the original) with its half displaying in the area LR defines as the printable crop on each page. I've repositioned the photo so that I see which parts I need to print on each page.
When you go to print the flipped image, despite it showing correctly on the screen, it doesn't print what I see on the screen, but rather it prints the other end of the image that is cropped off the display'd print area!
I tried making a "real" (not virtual) copy, same problem.
I tried printing to a PDF and also having LR directly print to a JPEG, and had the same result.
I ended up having to take the image into photoshop and save a copy of the pano, crop it to the half of the image I wanted to print, and bring that back into LR and print it - I had still flipped it in LR to print it, but as I'm printing "the whole image" now, it printed fine.
So, there is something really broken in the LR printing, I don't know if it is the display crop of LR that is not being applied when you print in ANY situation, or if the display crop of the printed area is not being applied properly only when an image is flipped horizontally.
Thanks
William
ps: I can' provide screen shots if the description is too convoluted!

Because you appear to have an urgency with your problem the best course of action I can recommend is to file a TAR with support with your test case and ask for a fix to your problem.
Thanks -- Jeff

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    George Pappas

    Thanks for the additional information, Andre.  Your symptions seem to point to the same underlying cause of the problem that I have experienced even though your particulars are different.
    I have been quiet on this issue becuase I have been involved in a "deep dive" through the problem with Adobe Technical support and by trying to make sense of the other causes/effects/workarounds found by members of the Lightroom and other forums.  For now, I do not have a solution yet, but hope to have more tangible information and a solution to post within a couple of weeks.
    I have been through four tech support interactions with Adobe and one from Canon.  Unfortunately, these calls were less than satisfactory.  While the people on the phone were nice, there very unhelpful and primarily engaged in "pass the buck" behavior by claiming the problem was somewhere else.  The last support call with Adobe lasted 40 minutes with a very nice fellow who gave me USELESS feedback and directed me to a knowledgebase article that had nothing to do with my real problem.
    Let me be clear, I am a 20+ year software industry veteran and understand the complexities of this stuff.  It is obvious that Adobe and Canon cannot put fully qualifed (and expensive) people on the first point-of-contact for support issues.  However, they should have a reasonable escalation procedure that routes a  problem of appropriate complexity to a highly qualifed person after a reasonable number of support attempts are unsuccessful in solving the issue.  So far, this has not happened and is very frustrating to me.
    Here is what I know of the underlying cause of the issue thus far.  It appears to be caused by the interaction between Lightroom, the operating system's color management, and the printer driver.  In essence, each of us are getting prints that are "double" or "triple" color managed even though we are trying to select one color managment workflow for our output.
    Photoshop/InDesign and other adobe applications use their own color management engine called ACE.  Lightroom does things differently and uses the computer's operating system CM functions.  I believe this why my prints continue to look good when printed out of Photoshop yet look lousy (too dark) when printed from Lightroom.  Lightroom is making assumptions when it sends a print data stream to a printer driver that doesn't yield the same result becuase each operating system performs color management tasks somewhat differently and print drivers from Canon/Epson/HP also do not use the operating systems CM functions the same way.  For Mac users, if you add the printing engine architecture change from of Mac O/S 10.4 to Mac O/S 10.5 you throw an additional level of change into the equation which is not helpful.
    So, where does that leave all of us who have this problem?  I believe that for a given print driver/profile/operating system, Adobe will need to provide us with a workaround that will result in quality prints.  To do this means that someone in Adobe who has the knowledge has to put together a specific recipe of options that work for the major printer manufacturers/OS's/printers.  The long run solution will, unfortunately, occur over time as Adobe modifies how Lightroom makes certain assumptions when it sends print data streams to printer drivers and printer manufacturers will update their printer drivers to be more bulletproof regarding operating system color managment differences.
    Sorry for the long-winded message.  Unfortunately, this is one of those seemingly simple problems that has a lot of underlying complexity and does not yield a "one size fits all" solution.  I will keep this group updated on what I learn as I work with Adobe.
    Best,
    George

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