Serious bugs in pdf and doc view

Hello
I have looked on the forum for other postings on this and have not found them if they exist. I have had a Pre Plus for about six weeks (Verizon) and overall love it and am glad I got it. Hoping some things like GPS get improved (which I know is most likely Verizon not Palm) but this bug is the first thing that has the potential to seriously hamper my experience with the phone:
This week I took a work trip and before leaving added several (5-12) docs and pdfs to my Pre so I could access them on the fly during the trip when it was not possible or practical to use my laptop. This included some pdfs of directions and maps since the GPS is not up to snuff on the Verizon phone. Others were longer documents I needed to refer to when out in the field (ag related work visiting farms).
Here's the problem, which applies equally to both doc and pdf view:
-menu freezing: more than half the time the menu would freeze. In other words, not let me scroll. I could open documents on the screen but not scroll to see others further down.
-doc and pdf file freezing: the file would often work fine for a few minutes, i.e. I could zoom, move across the page with the touch screen, change pages, etc. with no problem. But then after a few minutes they would often freeze, allowing me to see only what was currently on the screen. Shutting down the app and reopening only worked sometimes. I often had to do that many (5-7) times to get it to work again. Maybe rebooting would have worked but the Pre takes way way too long to boot up for that to be at all practical in the context I was using it in.
Do these apps break down when too many docs or pdfs are loaded? I wouldn't consider a dozen too many so I am hoping the answer to that is no.
I really hope Palm figures this out and can fix it. (I hope they allow for more zooming while they're at it.) In the meantime, are there alternative apps to use for docs and pdfs? I would pay a reasonable price for it if it exists. I have only found ebook readers so far.
I also posted this on the precentral forum here
http://forums.precentral.net/showthread.php?p=2467182#post2467182
and you'll see that although most people report that they do not have this problem, a couple of other people apparently do. For me it is a big problemwhich if not fixed will affect decisions on future phones...
Thanks to anyone who can help.

Did you re-try cloning with CCC after you had first re-trashed the items *directly from the 502 folder window* you obtained via Go to Folder?
If you can see the items in the *Go To Folder> /.Trashes/502* window, then you apparently have *two different* .Trashes>502 folders. The items that keep re-appearing in your Trash icon window (the ones you did the GetInfo on) are in the HD>.Trashes>502 folder of your external drive. The Go to Folder command that I gave you is looking at the HD>.Trashes>502 folder on your startup drive. The Trash icon on the Dock may not look at that folder - trashed items on the startup drive normally go into Home>.Trash, a completely different place.

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[9:27 PM] Connecting to Rescue Gateway:
[9:27 PM] Connected to Rescue Gateway. A support representative will be with you shortly.
[9:27 PM] Chat session established with Sandford.
[9:27 PM] Sandford says: Hello D. Thank you for contacting Palm Technical Support. Please give me a moment to review the info you provided.
[9:28 PM] D says: pdf files cannot be so called, 'rendered' since 1.4.5
[9:29 PM] D says: when does palm expect to correct this situation? if not, does palm want to see it on youtube?
[9:30 PM] Sandford says: I understand that you are unable to open the PDF files on the Palm Pre after weboS 1.4.5 update, am I correct?
[9:31 PM] D says: you are correct. not one pdf file has been able to be opened.
[9:32 PM] Sandford says: Sorry for the inconvenience, let me help you with that.
[9:33 PM] D says: go ahead
[9:34 PM] Sandford says: Please give me 3 minutes to go through your previous chat.
[9:37 PM] Sandford says: Thank you for waiting.
[9:37 PM] D says: welcome
[9:38 PM] Sandford says: It seems that you have already performed the trouble shooting steps, Our Engineering team is working on it and the issue should be fixed in next update.
[9:38 PM] D says: not perfect
[9:38 PM] Sandford says: I understand your concern.
[9:39 PM] Sandford says: I will transfer the chat to my supervisor, he will help you further.
[9:39 PM] Transferring session to another technician...
[9:39 PM] Chat session established with Austin.
[9:39 PM] Austin says: Hello, I am Austin, the Supervisor here.
[9:39 PM] Austin says: I see that you wish to know the status of the issue related to PDF file.
[9:40 PM] Austin says: D, I really apologize for the inconvenience caused to you in this regard.
[9:40 PM] Austin says: We are aware of the issue. This has been reported to our Engineering team.
[9:40 PM] Austin says: They are working on it and this should be resolved in our next update.
[9:41 PM] Austin says: As of now we do not have an estimated time frame for the release of the update.
[9:41 PM] D says: and when will that be. i can't get work done that was done on the phone.
[9:41 PM] D says: who does your beta testing? they are not doing a very good job.
[9:42 PM] Austin says: Our Engineering team does the testing.
[9:42 PM] Austin says: Once tested, the same update would be delivered to customers phones by an over the air update system.
[9:43 PM] Austin says: Customer input is an important consideration when we make enhancements and introduce new features as well as the existing issues.
[9:44 PM] Austin says: We request your patience in this regard.
[9:44 PM] D says: get better beta testers, they remind me of the easywriter team that provided my first word processing program. they never beta tested the program on a document longer than 16 pages, they didn't think anyone wrote longer documents. i couldn't get my NIH grants on the program and they crashed the computer. you guys hired the easywriter team from the 1980's?
[9:45 PM] Austin says: D, I will forward your suggestion.
[9:45 PM] D says: have a good night.
[9:45 PM] Austin says: However, we are here to provide the information available to us.
[9:45 PM] Austin says: Can I help you with another issue?
[9:45 PM] D says: the clock is running on getting this fixed in a rasonable time frame.
[9:45 PM] You have ended the session.

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