"Serious Error has Occurred" message with Windows 7

Just upgraded to Windows 7 64-bit and when trying to open a CS4 project I'd been working on in XP 32-bit I get an error message saying:
Adobe Premiere Pro
Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will
attempt to save your current project.
The error occurs over and over until the entire page is filled with this message.
I just installed Production Premium CS4 and did the updates. I can start a new project without a problem.

Was able to get it to open by starting a new project and importing it, but I can't get it to save. When I go to save, the Save Project box opens up, but the bar never fills at all, it just freezes up.
I realize Windows 7 is new and most people haven't had a lot of experience with it yet, but was just wondering if anyone else had come across this problem.
Thanks.

Similar Messages

A serious error has occurred message

Hi guys,
   I did a search and found some older threads on the topic, but the situation and circumstances are different here, so I thought it best to start a discussion.
   Essentially, I took over a project from a co-worker, and it has been very problematic. 5 times in the last 90 minutes, when doing something as mundane as scrubbing in the timeline, I get the crash message, "Sorry, a serious error has occurred that requires Adobe Premiere Ori to shut down. We will attempt to save your current project."
    This is fairly frustrating as the message is so extremely vague, I can't possibly troubleshoot the cause. But, let me give you specifics...
    HARDWARE - I am presently running on a 2013 27" iMac. 3.4GHz i7 with 16GB of RAM, and the stock NVIDIA GeForce GTX680MX graphics card.
    SOFTWARE - OSX 10.8.4, Premiere Pro CC 7.0.1 (105)
    PROJECT SETUP - this is a little unusual as it has a very specific delivery, but the sequence is at 540 x 1920, making it tall and thin. I am missing the Cosmo plugin that the other editor was using, but this should only result in the effect being turned off on any applicable layers, which appears to be the case. All of the media and assets are on a common SAN, and I started out by saving a new version of the project into my partiion (as we each have write access to only 1 partition), but it is linked with and pointing to all the same footage and assets as the original project. Other than that, there is nothing atypical about the project.
   So, each time this error has occurred, it has done so when I have moved the playhead in the timeline, either by scrubbing or clicking. It has not occurred the same place, it seems that it can happen anywhere. There is nothing else (besides Safari and Text Edit) open, and only 4 video layers (no audio), so the machine nor the software are being pushed at all, but something is definitely amiss... timeline navigation is about as basic as it gets.
   Any help or insight into this would be very appreciated. Tomorrow, I am going to have the client over my shoulder, and having my program crash constantly is both embarrassing and unproffessional.
   Thanks
     - Will Frazier

Well, I may have solved the issue.
It occured to me that the original project was made on an older MacPro... one that has a graphics card with little or no Open CL support, and my Premiere settings on the iMac were at default which has Mercury OCL engine engaged. I changed that to software only, eliminating the GPU from the equation, and so far things have been much more stable.
I'll report back if I have another crash

Error Message: Sorry, a serious error has occurred that requires Adobe Premier Pro to shut down.

Hi. I'm having another serious problem with CS4 (the version that comes with CS5 when you don't have 64 bit capability. I just finished a project, had saved it, and then had switched over to Adobe Encoder to create a finished flash video (which worked perfectly). I shut down CS4, went home, tried to restart the main project to create a video from the same project (wanted to make an mpeg version as well) and got the following error message:
Sorry, a serious error has occurred that requires Adobe Premier Pro to shut down. We will attempt to save your current project. Then the system shuts down.
Not only can I not open the project I was working on, I cannot open any of my prior projects without receiving the same error.
Does anyone have any idea what may be causing this issue and how to resolve it?
Thanks in advance for any suggestions.
By the way, is everyone else having the same amount of problems with this software? I've never had any software that has had so many problems from the beginning. My opinion of this software and Adobe in general has gone down substantially.

Not enough information for anyone to even make a guess
Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link

Error Message: Sorry, a serious error has occurred that...

This seems to be a common problem, however, I have not found a fix. I am somewhat technologically savvy, but limited! Listed below are my specs and details to the problem.
Software- Premiere Pro (Version 5.03) Recently updated
OS- WIN7 Core 2 Duo CPU E8400 3.00GHz 4.00GB RAM
Footage used- all types
Error message text-
Sorry, a serious error has occurred that requires, Adobe Premiere Pro to shut down. We will attempt to save your project.
The problem-
When attempting to start PP it allows me to start a new project, select setting, and sequences. However, as the program begins to start up the new project the error pops up. The only option is to click ok, which in turn locks up the program.
Also any files that I have previous created also will not open properly.
Also, I have recently lost a drive that contained many of my old PP projects. I've read that some people have this problem when losing a drive that once related to possible PP preferences and scratch disks...once again I am limited on understanding how that all works.
I have restarted, cold boots, warm boots....clean uninstall, clean reinstall of PP and all components, updated chipset, display adaptor is up-to-date (NVIDIA GeForce 9300 GE) ...also I am an administrator of the workstation
**Through my many failed attempts from reading forums I have also at sometimes received a RunTime Error R6025 (pure virtual function call)
I have no 3rd party effects
not using Mecury to my knowledge.?

Has it worked OK in the past? If so, try System Restore.
While your computer might meet Adobe's minimum requirements, it is way underpowered to run Premiere Pro properly.
See here:
http://forums.adobe.com/message/6336879#6336879

HT4623 I am trying to update my i-phone 4 with IOS 7.1.1 it has twice got 400mB in to the 1.3GB update and then dropped out with an "error has occured" message.....any ideas?

I-phone 4........I am being auto-prompted to update my IOS from 7.1 to 7.1.1. Each time I try to do that on i-tunes it gets to about 400Mb of the 1.3Mb file and then drops out with an "error has occured" message. I have 5Gb free space on the phone. I have tried to do that wirelessly also and it says "an error has occured while checking for a software update"........does anyone have any ideas?....thanx

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

Another: a serious error has occurred that requires Adobe Premiere Pro to shut down

I know a few people have had the same notification:
sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project
I have tried a whole series of things to fix it and no luck. Here are all the computer stats... does anyone have any ideas???
Premiere Pro
Version number: CS5, with most recent update
Installation language: English
Updates applied: Most recent… installed AFTER problem started
Project/sequence settings… NA
Operating System
Name: Windows 7, 64bt
Update/patch level: Service Pack 1
Installed language: English
Display resolution and color depth. 1920x1080; 32bit color
CPU type and speed Core i7 950
Amount of memory (RAM) 12GB
Video card
Manufacturer: Nvidia
Model: FX3800
Driver version: Latest (installed after errors started)
Number of monitors (displays): in use 2 (with one disabled for testing)
Audio card
Manufacturer Gigabyte Technology 82801J HD Audio Controller
Model
Driver version: 6.1.7601.17514 (latest version)
Each hard drive's capacity and space remaining Disk setup (partitions used, raid configuration, what is where for OS/projects/media/scratch/audio)
C and D, no partitions. D is raided, controlled by hardware controller. All software on C. Media kept on D.
Hardware capture device NA
Manufacturer
Model
Driver version number
Capture software NA
Name
Company
Version
Comprehensive list of third-party plug-ins you installed.
None for Premiere I don’t think. A couple for After Effects. Have been installed for a while with no recent updates.
Exact text of any error messages
sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project
Explain clearly what you want to do, what you are doing and what the result is
Open Premiere to do some work
Be sure to mention if it is something that worked before using the same procedure
Nothing has changed on the PC prior to program failure.
Very importantly: Post details of troubleshooting you have already done to avoid "did that" reponses to questions people ask when trying to help.
Tried:
Reinstalling
Reducing to one screen.
Holding Shift when starting until first screen (New/ Open Existing/ Help)
Holding Ctrl, Shift Alt when starting until first screen (New/ Open Existing/ Help)
Programme crashed regardless of clicking directly on loading icon and opening New or Existing via first load screen, or via clicking directly from a project file.
Removed all fonts installed since last opened.
Restarting.
Updated Graphics Driver.
Updated Premiere

Hi guys; I thought I would share my experience and how I managed to fix this problem. It might help someone.
In my case I kept receiving this message; eventually after re-launching Premiere, I actually paid close attention to the "software loading" information and saw that it got stuck on my installed "Colorista ii" which is a colour grading software.
Now the red bulb came on my head ping!
I recently just upgraded my Mac to the OS X Yosemite & that affected pretty much any non-updated application, which in my case was that and many more of the Red Giant Pacakge; so I searched for the upgrade via Red giant Link, and low and behold I found it and did so. Immediately everything loaded up perfectly fine.. and now can't even do the work, cos I'm so exhausted from an 'almost heartattack'; so going to sleep and commence later in the day I guess..
Now, you might probably want to check if any application on your system needs upgrading to whatever is the operating system on your Mac or PC at this very time. It might help.
Always back-up.
I hope I helped someone :-)
@ToleXElijah
Extreme Studio Manager

Sorry, a serious error has occured

I worked on a project for several hours yesterday. Now it will not open. I tried opening another project from last week. WILL NOT OPEN. In fact, none of my Premiere CC projects will open. They are all corrupt.
Well done Adobe. I'm missing Final Cut Pro more and more everyday. I swear I come across some glitch or a gotcha nearly everyday with the this software.
Can someone please explain why a project(s) would suddenly corrupt???? And why on earth is the this software so unstable?
I'm running on OSX 10.9.2 with the latest update of Premiere CC 7.2.1
This is the message:
"Sorry, a serious error has occured that require Adobe Premiere to shut down. We will attempt to save your current project."
No projects open, no autosave projects work and literally days have been wasted if these can't be opened.

I am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read)
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

Export problem "A serious error has occured", or hang, upon export to Encore.

Hello,
I am using adobe Premiere CS3 3.2
I am trying to export my project to a DVD. I've been told that the best way to do this with minimizing quality loss is to export to Encore.
My project has some filters that affect system memory and have locked up the computer numerous times before, like Looks Suite and Noise Remover (on some clips)
when I choose export to Encore, then choose settings, I get the error "A Serious Error has occured...." Then I trried lowering the settings, and I got the window that says "Rendering", at least, but nothing appeared in that window after I left it overnight.
So I have some questions:
- What's the best thing I can do to export my movie onto a DVD with minimum loss of quality?
- Should I export as a video file first? Which is the best quality? Then can I export to Encore?
- Does it help to pre-render my entire project in Premiere first, THEN export to Encore?
I'd appreciate some advice.
Thanks!
EDIT: I just tried to export as a Quicktime Uncompressed video with the regular method (Export-> Movie).. and it gave me the error "Could not compile movie..." then the message "adobe premiere pro is running very low on system memory"
So I am assuming this is a memory issue? Then what should I do??
Also, I want to ask- If I put my entire project with all its files onto an external hard drive, then move them to another computer with adobe premiere pro installed which also has the same filters installed, would I be able to export this way?

I am quite sure it is a memory problem... the computer exported other videos in the past just fine, but its never been used for making a film with a lot of filters and such that run down the memory, and so it gives me the memory errors.
I am not sure what is "Memtest86+"... I would like to try such a program, but in fact this is not my computer... I am using a Workstation at a University and now I have limited time to complete my project (I must figure out a solution by the end of the day on Monday)
Maybe AVI is the best for some... but I have done comparisons beforehand which found .mov to be the best... and I was even told that uncompressed quicktime doesn't lose quality at all (though in fact it seems to just a bit). So if you not completely sure which will be better, I will go with .mov.
So I will try a few things- like exporting only the "special" clips which used a lot of filters on individually as .mov, then reimporting them into the project, then trying to export the whole thing into encore... If that does not work, I will try to export fragments as.mov (because if I try to export too much at one time, it has the memory error->crash).. then create a new project, import the .mov files, and export to Encore.
I only have limited time to solve this problem.. do you all think I am taking the right steps?
Also one key question I have is about the audio.. do you recommend that I export all of the audio into one wav file, and then put that into the new project? Or should I just export the quicktime files, with their audio, into the project and keep it like that?
I appreciate the help, again

Serious error has occurred

When trying to start a project in Adobe Premiere Elements 9.0, i receive the following message: "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down". After that, the working area turns into blank but, the menus stay visible. Any suggestions to solve this situation? Thanks

With a good Windows 7 set-up, like yours, Mig, you shouldn't need to turn off any background processes or internet or e-mails. Your quad core should be able to do all of these things at the same time without working up a sweat!
Though clearly something is interfering with the program.
And I'm assuming you've tried running Premiere Elements 9 in XP compatibility mode to see if that makes a difference.
Otherwise, if you open up your Task Manager, how many processes does it show as running?
When did you last run Disk Cleanup and clean the registry with a program like Ccleaner?
Meantime, I'd also recommend you try uninstalling McAfee and replace it with Security Essentials (a free download from Microsoft). See if that makes a difference. (It sure might! McAfee and Norton are often at the center of program problems.)

Sorry, a serious error has occurred... Rant and a solution

Warning. Much of this post is frankly a rant against a poorly written program and the so-called experts who offer up solutions here. If you are one of these experts and you have a thin-skin, don't read this post.
If you just want a solution to the problem skip to the bottom of the post.
INTRODUCTION
Adobe, I want my money back! I rarely buy Adobe products and always wind up regretting it when I do. This product was no exception.
I tried the trial version. Bought the product along with Photoshop Elements as part of a promotion.
Produced a couple of videos with it, no problems. Then, inexplicably, it stopped working for me and I would get the infamous "Sorry, a serious error has occurred..." message while trying to start or open a project. This would happen almost immediately, as it was drawing its intial screen layout.
MY FIRST BIG COMPLAINT... USELESS ERROR MESSAGE
This has to be the most useless error message I've ever read. The few times I've had programs crash on me, the error message that results usually gives me enough clues to find and fix the root problem.
ONWARD...
Uninstalled it with Revo Uninstaller, re-installed it.
Deleted all old project files.
Tried to re-start by clicking 'New Project' button.
Prompts me for a location for the project. I accepted the default.
Immediately gives me the "Sorry, a serious error has occurred..." message and shuts down when I press okay.
MY SECOND BIG COMPLAINT... INCOMPLETE UNINSTALL
I did observe that when I went to use the Organizer after the re-installs, the thumbnails of previous videos were still there. Clearly some cache wasn't removed during the uninstall.
If a cache wasn't removed, perhaps other remnants of the the program were still lying about on my machine. If they were the problem, then no amount of uninstalling/ re-installing would solve the problem.
CONTINUING...
At this point, I came to the forums for help and my worst fears were confirmed. This error message is a common problem. The suggestions to solve it were all over the place. The sheer depth and width of this faultfinding indicated to me that this is a seriously buggy piece of software.
With one or two exceptions it seems that nobody ever resolves this problem.
MY THIRD COMPLAINT... WELL-MEANING BUT UNHELPFUL 'SOLUTIONS'
These are some of the typical solutions I read on these forums:
- Your computer is probably underpowered. Give us a list of all your specs.
- Your computer doesn't have enough hard drive space. Give us a list of all your specs.
- Your computer doesn't have enough RAM. Give us a list of all your specs.
- Something on your computer has 'changed'. Give us a list of all your specs.
- Your hard drive is dying. Back it up quick!
- It's probably your anti-virus software. Turn it off.
- Some of your drivers are probably out of date. Update them all. Give us a list of all your specs.
- That's a different issue... start a new thread. (Lame...)
Most of that advice is... well, lame. It's pretty obvious that these people are just winging it, i.e. throw everything up there and hope something works. Sorta like that tech guy on the support line who always ends up telling you to 're-install the program' because he really has no clue what the problem is and just wants you off the line.
As someone who has used video editing programs for years, I'm here to tell you that the problem is rarely the computer specs. The specs listed by Adobe for this program aren't that onerous and my three-year-old Dell 1525 laptop with less than 20 megs of space on its 136 HD and 2 megs of RAM was able to produce videos with no problem.
Most computers sold within the last three or four years are pretty robust and should have no problem with consumer level video editing.
Sending people off on a quest to 'fix' their computer and research a lot of computer specs is a time-waster. That should be the LAST thing you recommend after first eliminating the program as a problem.
ONLINE SUPPORT
This is worthy of its own post, but I won't bore you here. Suffice it to say that Adobe tech support deserves some sort of industry recognition for its ineptitude.
MY SOLUTION
First, let me reinterate. The problem is probably the buggy program and not your computer, assuming your computer is relatively new and mid-range or better.
In my case, the clue was in the fact that not all of the program is uninstalled when you try to do a uninstall / re-install. The program likely had some sort of corrupted cache that stopped the program and that remained after an uninstall.
I unstalled it again, but after some research I came across this tool:
Adobe Creative Suite Cleaner Tool at http://kb2.adobe.com/cps/829/cpsid_82947.html
and this reference:
http://kb2.adobe.com/cps/859/cpsid_85966.html
The reference above applies to Photoshop, but the Organizer elements applies to Premiere unintalls as well.
After applying these two solutions and then re-installing, my Premiere Elements is working once again.
Had I followed the typical advice I would have spent days updating drivers, installing RAM, de-fragging and cleaning up my hard drive, listing specs to post here, etc. And none of it would have mattered a wit.
The program is still buggy though and my original problem may re-occur, I admit. I will certainly never buy another version of this POS program again, but, in the meantime, I hope I can save someone here some time in looking for a fix for their own message.

Your post count is 2 (as I write this) beginning July 17 - which indicates to me that you never asked for help in this forum (or you did so under another name)
As Steve said (and which you may not have known) this is not Adobe support, this is a place provided by Adobe for users to try and help each other
Yes... Adobe has less than good telephone support... a year or so ago that was even admitted to by the Adobe CEO, with discussion of that over in http://forums.adobe.com/community/general/forum_comments or maybe it was http://forums.adobe.com/community/general/forum_comments (been long enough ago that I don't really remember)
If you do have future questions... come back and ask and someone will try to help
Just as advance notice... don't come in saying "my file won't work... why?" without providing details... such as
This is not pointed at you, at least right now... this is just for the future
More information needed for someone to help http://forums.adobe.com/thread/416679
Some specific information that is needed...
Brand/Model Computer (or Brand/Model Motherboard if self-built)
Build a Configuration file http://forums.adobe.com/thread/877653?tstart=0
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Report back with the codec details of your file, use the programs below
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/

Sorry, a serious error has occurred...(Premiere Elements 7)

I am having a problem with Premiere Elements 7. It was installed in January of this year and worked fine then. I didn't do any video editing for a few months and came back to it recently. Now I am having a problem opening old Version 7 projects and creating new projects. The program stalls with the error "Sorry, a serious error has occurred that requires....". I have been reading forum discussions about this error and have tried the suggested fixes but nothing so far has resolved the problem. I have checked for upgrades on all drivers and upgraded those that needed it. Quicktime is uptodate. My Device Manager shows no driver problems. I have run Disk Cleanup and removed all files that it found. I have recreated Preferences, Styles and the Plug-In Cache. I have done a Repair & Reinstall of PE7.
I am running Windows 7 64 bit. I have an Intel quad core processor with 8 GB of ram with NVIDIA GeForce 8800 GTX. My OS drive has 126 GB of free space. My video drive has 325 GB free space. My drives are defragmented weekly and show no fragmentation. My system checks for Windows Updates daily and installs them automatically.
Any help in solving this problem would be much appreciated.

In response to Bill Hunt, I am posting screen captures of processes running on my computer.
Please note that PE4 has always and continues to work fine on my computer with no problems opening or creating projects. My problem concerns PE7. By the way, I also have the same problem with PE8 only with PE8, it stalls when opening or creating a project and leaves a blank workspace instead of the "Sorry" error message.

"Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will attemp

I have been getting this message just a few nights ago after working on a project. Premiere was working at first for a few days but then this happened. Now everytime I try to activate the program it displays "Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will attempt to save your current project".
I have tried uninstalling and reinstalling premiere 3.0 but that didn't help. WILL SOMEONE PLEASE HELP ME HERE!!!!!!!!!!!!!!
My computer is a Dell Dimension Desktop running on Windows XP with 256 MB of RAM

There are a couple of similar threads, so I will post my solution to you also. This worked when I had the same problem.
I have found a couple of steps for a solutions that worked for the "encountered serious error" message when attempting to share the project to disk or computer file. Here was my solution that worked.
1. I already compiled a project that took me 2 months and used video, photo, music. I added a new video track 'before' the other tracks and inserted a black jpg image, stretch it the entire timeline and make the opacity 0%. This covers any unseen 'gaps' in the project and won't interfere or cover anything else in the project.
2. Go to file - project archiver - copy project to a new folder away from the current folder (this will include a copy of all media used in the timeline of the project - trust me it's worth the duplication!).
3. Go to preferences - clear your media cache. Close the program.
4. Hold down the left ctrl + shift and then click on the Premiere program icon. Keep holding the ctrl + shift until the welcome screen for Premiere appears.
5. Open the new *.prel project you had saved in the new folder in step 2.
6. Go to share and make your disk or computer file.
After trying all the recommendations of the various posts, this is what I found that worked (I didn't find step 2 in a post but was just trying to back up the work I did and found that it created a new *.prel file!). For some reason, when previously trying to share the project with the original *.Prel file, it didn't like having all the media in different folders from the project, even if they were a in a sub-folder within the project folder. It wanted all the media in the SAME FOLDER as the project.
I just now have a new error that I can't find the solution for in support or the forum yet. But that's another post.
I hope this helps someone else!

Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down.

I have Adobe Premier Elements 7. When I launch the application then try to begin using it an error is presented which advises Sorry, a serious error has occurred that requires Adobe Premier Elements to shut down. We will attempt to save your current project. When I click OK the program shuts down. I have tried fixes I have found on the Forum. I have also uninstalled and reinstalled the program.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Another "Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."

When I try an open the original project or a copy of it I get this message.
"Sorry, a serious error has occurred that requires Adobe Premiere Elements to shut down. We will attempt to save your current project."
I have tried to create a new project and get the same message.
I have tried uninstalling and reinstalling the program a few times.
The last time I worked on the project I had no issues.
Any suggestions?

Hi
a. Open Premiere Elements 9.0/9.0.1 - Yes, I get the welcome screen (v9.0). I can choose open project, and choose my project. The program will open and show that it is loading the project with the scroll line will show all the way to 100% and will stay there. Sometimes I get the "Sorry" message and sometimes the loading project window just goes away and nothing is loaded and the program stays on the clock until I close it.
b. You can find the Adobe Premiere Elements Prefs file and deletion of it makes no difference to your issue. - Made no difference
c. Have you deleted the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists? If not, please do so. - Done, made no difference
1. Does the problem exist with and without the antivirus and firewall(s) disabled? - Running McAfee Total Access Protection. Turned off firewall and anti virus. It works. As a test I left the anti virus off and tried loading project with and with out the firewall turned on. The project loaded each time. I then tested the firewall on, with and with out antivirus. Antivirus off - project loads each time. Antivirus on - doesn't load and program stays on clock.
I will continue to experiment with it and see what happens. The last time I used it I was running a different McAfee product than no. So it seems to work with the Firewall on and the Antivirus off.

Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements..(2)

Hi,
I have the exact same problem as described here but the solution proposed here didn't work:
Premiere Elements 9 - "Sorry, a serious error has occurred that requires Adobe Premiere Elements....
I'm still getting the message "Sorry, a serious error has occured that requires Adobe Premiere Elements to shut down. We will attempt to save your current project.".
I uninstalled, reboot, installed, reboot a few times and it still doesn't work.
Any suggestions? I'm using Premiere Elements 9 and Windows 7, 64 bits. It was working before. It started after I had to reformat my harddrive and reinstall everything.
Thanks,

...By the way, when you did that and deletion of the Adobe Premiere Elements Prefs deletion did not resolve the problem, did you then delete the whole folder in which the Adobe Premiere Elements Prefs file exists?
[YH] Yes I did but it didn't work.
1. When you did the uninstall/reinstall, did you include a ccleaner run through between the uninstall and the reinstall? Good idea to do that to remove any leftovers from incomplete uninstall reinstalls.
[YH] Done but didn't work. I just ran the CCleaner free version. I'm not sure if it's enough.
2. Do you have the 9.0.1 Update installed.
[YH] Done but didn't work.
Do you have the latest version of QuickTime installed on your computer
[YH] I didn't have QuickTime installed. It is now but didn't do any difference. I uninstalled Adobe Premiere Elements, ran CCleaner, reboot, installed APE, reboot... still doesn't work.
3. Are you running your computer from a User Account with Administrative Privileges as well as Run As Administrator (from right click of program desktop icon and selection of Run As Administrator?
[YH] Yes
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
[YH] I'm assuming yes because it was working before.
5. Does the problem exist with and without the antivirus program disabled?
[YH] I haven't tried yet but see item number 6 below.
6. Go to Computer/Manage/Services and Applications/Services and assure that FLEXnet Licensing Service is started.
[YH] I don't see any FLEXnet. I don't remember installing this on any computer. I googled it but I'm not sure I understand what and from where to install it. I checked at work on another computer running Adobe Premiere Elements and FLEXnet is running on that computer. So this might be the source of the problem.
7. The following is a version 12 remedy, let us see if this will work for 9.0/9.0.1
As described in the link below, rename the SLCache Folder and the SLStore Folder.
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
[YH] Haven't tried it yet.

"Serious Error has Occurred" message with Windows 7

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