Serious Error InDesign CC

On launch the attached error appears
needless to say I cannot open the application at all.

Thanks for posting this solution. I tried all the tried-and-true methods to salvage InDesign CC with no luck.
This is the first time I've seen this problem in over 10 years of using InDesign.
What ended up working was deleting the entire contents of this folder : User/Caches/Adobe InDesign/en_US (similar to step 3 above)
Of course, you would not try this without making a backup first.

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  • InDesign CS4 shutting down from serious error. Reinstall didn't help.

    I started getting a weird "file import error" in InDesign CS4 where I couldn't open any .indd files. After searching around I tried a couple fixes, including deleting preferences, validating my fonts (and removing ones with errors), and removing SING. After doing this, I started getting the "Serious error" message upon program startup and couldn't get it up and running. I tried reinstalling the program but it persists. Illustrator, Photoshop, and DreamWeaver still work fine. Any ideas?
    Crash report:
    Process:         Adobe InDesign CS4 [2530]
    Path:            /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
    Identifier:      com.adobe.InDesign
    Version:         6.0.0.352 (6000)
    Code Type:       X86 (Native)
    Parent Process:  launchd [185]
    Date/Time:       2013-01-15 11:43:44.436 -0700
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          359584 sec
    Crashes Since Last Report:           10
    Per-App Interval Since Last Report:  231 sec
    Per-App Crashes Since Last Report:   5
    Anonymous UUID:                      971BFDD7-1685-4342-BB19-A8B24F54038D
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    Crashed Thread:  0  Main Thread  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Main Thread  Dispatch queue: com.apple.main-thread
    0   PublicLib.dylib                         0x010ea0e7 ProtectiveShutdown::~ProtectiveShutdown() + 279
    1   ...adobe.InDesign.AppFramework          0x221302f9 0x22117000 + 103161
    2   PublicLib.dylib                         0x010b50db CmdUtils::ProcessCommand(ICommand*) + 59
    3   com.adobe.InDesign.Widgets              0x2699834f GetPlugIn + 2943
    4   WidgetBinLib.dylib                      0x027a0f4e CTreeViewWidgetMgr::InternalSetStyle(long) + 382
    5   WidgetBinLib.dylib                      0x027a117f CTreeViewWidgetMgr::RegisterStyleWidget(long, unsigned long, IDType<PluginID_tag>) + 127
    6   ...dobe.InDesign.TableStylesUI          0x2163ad32 0x2162c000 + 60722
    7   WidgetBinLib.dylib                      0x027a1418 CTreeViewWidgetMgr::GetNodeWidgetHeight(NodeID const&) const + 328
    8   WidgetBinLib.dylib                      0x0279c261 TreeWidgetControlView::ConstrainDimensions(PMPoint const&) const + 209
    9   ...dobe.InDesign.TableStylesUI          0x2164b6a1 0x2162c000 + 128673
    10  WidgetBinLib.dylib                      0x027918f1 SizePanelDetailController::ReadWrite(IPMStream*, IDType<ImplementationID_tag>) + 289
    11  com.adobe.InDesign.Widgets              0x26996cf9 MOwnerDrawDDCtrlData::AddWidget(IControlView*, long, short) + 22089
    12  PublicLib.dylib                         0x0118d1aa CreateObjectNoInit(IDataBase*, RsrcSpec const&, IDType<PMIID_tag>) + 570
    13  PublicLib.dylib                         0x0118d379 CreateObject(IDataBase*, RsrcSpec const&, IDType<PMIID_tag>) + 41
    14  ...obe.InDesign.Application UI          0x2232764d 0x222ef000 + 230989
    15  ...obe.InDesign.Application UI          0x22346ec5 GetPlugIn + 57493
    16  PublicLib.dylib                         0x010e6958 CInitializer::RegisterResources(IPMStream*, void*) + 24
    17  PublicLib.dylib                         0x010d53a1 CResourceShell::PrivateEnumerateResourcesLI(PMLocaleId const&, IDType<PluginID_tag> const&, unsigned long, short (*)(IPMStream*, void*), void*) + 353
    18  PublicLib.dylib                         0x010d54ea CResourceShell::EnumerateResourcesLI(PMLocaleId const&, IDType<PluginID_tag> const&, unsigned long, short (*)(IPMStream*, void*), void*, short) + 58
    19  PublicLib.dylib                         0x010e78b9 CInitializer::Register(IDType<PluginID_tag>, PMLocaleId const&) + 73
    20  ...adobe.InDesign.AppFramework          0x2217d163 GetPlugIn + 275763
    21  ...adobe.InDesign.AppFramework          0x2217d239 GetPlugIn + 275977
    22  ...adobe.InDesign.AppFramework          0x2213dee5 GetPlugIn + 17077
    23  com.adobe.InDesign                      0x000026eb main + 187
    24  com.adobe.InDesign                      0x00001fb2 start + 258
    25  com.adobe.InDesign                      0x00001ed9 start + 41
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                       0x93f9d382 kevent + 10
    1   libSystem.B.dylib                       0x93f9da9c _dispatch_mgr_invoke + 215
    2   libSystem.B.dylib                       0x93f9cf59 _dispatch_queue_invoke + 163
    3   libSystem.B.dylib                       0x93f9ccfe _dispatch_worker_thread2 + 240
    4   libSystem.B.dylib                       0x93f9c781 _pthread_wqthread + 390
    5   libSystem.B.dylib                       0x93f9c5c6 start_wqthread + 30
    Thread 2:
    0   libSystem.B.dylib                       0x93f76b5a semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib                       0x93fa46e1 _pthread_cond_wait + 1066
    2   libSystem.B.dylib                       0x93fd35a8 pthread_cond_timedwait_relative_np + 47
    3   ...ple.CoreServices.CarbonCore          0x9934bb90 TSWaitOnConditionTimedRelative + 242
    4   ...ple.CoreServices.CarbonCore          0x99347533 MPWaitOnQueue + 250
    5   PMRuntime.dylib                         0x00012668 MemUtils::GetAvailMem() + 296
    6   ...ple.CoreServices.CarbonCore          0x9932b54a PrivateMPEntryPoint + 68
    7   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    8   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 3:
    0   libSystem.B.dylib                       0x93f76afa mach_msg_trap + 10
    1   libSystem.B.dylib                       0x93f77267 mach_msg + 68
    2   ...ple.CoreServices.CarbonCore          0x993f3ab0 TS_exception_listener_thread + 160
    3   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    4   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 4:
    0   libSystem.B.dylib                       0x93fa4aa2 __semwait_signal + 10
    1   libSystem.B.dylib                       0x93fa475e _pthread_cond_wait + 1191
    2   libSystem.B.dylib                       0x93fa63f8 pthread_cond_wait$UNIX2003 + 73
    3   ...ple.CoreServices.CarbonCore          0x9936021e TSWaitOnCondition + 126
    4   ...ple.CoreServices.CarbonCore          0x9934bb68 TSWaitOnConditionTimedRelative + 202
    5   ...ple.CoreServices.CarbonCore          0x99347533 MPWaitOnQueue + 250
    6   AdobeACE                                0x0004c38d 0x1b000 + 201613
    7   AdobeACE                                0x0004bd85 0x1b000 + 200069
    8   ...ple.CoreServices.CarbonCore          0x9932b54a PrivateMPEntryPoint + 68
    9   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    10  libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 5:
    0   libSystem.B.dylib                       0x93fa4aa2 __semwait_signal + 10
    1   libSystem.B.dylib                       0x93fa475e _pthread_cond_wait + 1191
    2   libSystem.B.dylib                       0x93fa63f8 pthread_cond_wait$UNIX2003 + 73
    3   ...ple.CoreServices.CarbonCore          0x9936021e TSWaitOnCondition + 126
    4   ...ple.CoreServices.CarbonCore          0x9934bb68 TSWaitOnConditionTimedRelative + 202
    5   ...ple.CoreServices.CarbonCore          0x99347533 MPWaitOnQueue + 250
    6   AdobeACE                                0x0004c38d 0x1b000 + 201613
    7   AdobeACE                                0x0004bd85 0x1b000 + 200069
    8   ...ple.CoreServices.CarbonCore          0x9932b54a PrivateMPEntryPoint + 68
    9   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    10  libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 6:
    0   libSystem.B.dylib                       0x93fa4aa2 __semwait_signal + 10
    1   libSystem.B.dylib                       0x93fa475e _pthread_cond_wait + 1191
    2   libSystem.B.dylib                       0x93fa63f8 pthread_cond_wait$UNIX2003 + 73
    3   ...ple.CoreServices.CarbonCore          0x9936021e TSWaitOnCondition + 126
    4   ...ple.CoreServices.CarbonCore          0x9934bb68 TSWaitOnConditionTimedRelative + 202
    5   ...ple.CoreServices.CarbonCore          0x99347533 MPWaitOnQueue + 250
    6   AdobeACE                                0x0004c38d 0x1b000 + 201613
    7   AdobeACE                                0x0004bd85 0x1b000 + 200069
    8   ...ple.CoreServices.CarbonCore          0x9932b54a PrivateMPEntryPoint + 68
    9   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    10  libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 7:
    0   libSystem.B.dylib                       0x93f76b42 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x93fa46f8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x93fed05f pthread_cond_wait + 48
    3   com.adobe.amt.services                  0x1f1eb552 C_EULA_AskToAcceptEULA + 21368
    4   com.adobe.amt.services                  0x1f1e6995 C_EULA_AskToAcceptEULA + 1979
    5   com.adobe.amt.services                  0x1f1eb5b0 C_EULA_AskToAcceptEULA + 21462
    6   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    7   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 8:  com.apple.CFSocket.private
    0   libSystem.B.dylib                       0x93f95ac6 select$DARWIN_EXTSN + 10
    1   com.apple.CoreFoundation                0x95cb7c53 __CFSocketManager + 1091
    2   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    3   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 9:  IPCClient rcvr: FMClient.501.2530.2690368832.1
    0   libSystem.B.dylib                       0x93f95ac6 select$DARWIN_EXTSN + 10
    1   ...extensis.cpp-core-framework          0x298f9523 GIPCReceiver::OSWaitForData() + 2301
    2   ...extensis.cpp-core-framework          0x298edc0f GIPCClient::ReceiverThreadProc(GThread*) + 949
    3   ...extensis.cpp-core-framework          0x299719c7 GThread::PthreadInternal(void*) + 239
    4   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    5   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 10:  Agent IF Message Handler
    0   libSystem.B.dylib                       0x93fa4aa2 __semwait_signal + 10
    1   libSystem.B.dylib                       0x93fa475e _pthread_cond_wait + 1191
    2   libSystem.B.dylib                       0x93fa42b1 pthread_cond_timedwait$UNIX2003 + 72
    3   ...extensis.cpp-core-framework          0x2992ed5d GSemaphore::TimedWait(unsigned long) + 77
    4   ...extensis.cpp-core-framework          0x298f276f GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned long, std::vector<char, std::allocator<char> >&, bool) + 39
    5   ....ExtensisFontManagement.sdk          0x29eae2d7 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 497
    6   ....ExtensisFontManagement.sdk          0x29eaea65 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 67
    7   ...extensis.cpp-core-framework          0x299719c7 GThread::PthreadInternal(void*) + 239
    8   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    9   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 11:
    0   libSystem.B.dylib                       0x93f76b42 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x93fa46f8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x93fed05f pthread_cond_wait + 48
    3   ...oost_thread-mt-1_34_1.dylib          0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
    4   ...adobe.InDesign.AppFramework          0x2220319f GetPlugIn + 824687
    5   ...oost_thread-mt-1_34_1.dylib          0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
    6   ...oost_thread-mt-1_34_1.dylib          0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
    7   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    8   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 12:
    0   libSystem.B.dylib                       0x93f76b42 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x93fa46f8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x93fed05f pthread_cond_wait + 48
    3   ...oost_thread-mt-1_34_1.dylib          0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
    4   ...adobe.InDesign.AppFramework          0x2220319f GetPlugIn + 824687
    5   ...oost_thread-mt-1_34_1.dylib          0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
    6   ...oost_thread-mt-1_34_1.dylib          0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
    7   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    8   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 13:
    0   libSystem.B.dylib                       0x93f76b42 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x93fa46f8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x93fed05f pthread_cond_wait + 48
    3   ...oost_thread-mt-1_34_1.dylib          0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
    4   ...adobe.InDesign.AppFramework          0x2220319f GetPlugIn + 824687
    5   ...oost_thread-mt-1_34_1.dylib          0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
    6   ...oost_thread-mt-1_34_1.dylib          0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
    7   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    8   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 14:
    0   libSystem.B.dylib                       0x93f76b42 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x93fa46f8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x93fed05f pthread_cond_wait + 48
    3   ...oost_thread-mt-1_34_1.dylib          0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
    4   ...adobe.InDesign.AppFramework          0x2220319f GetPlugIn + 824687
    5   ...oost_thread-mt-1_34_1.dylib          0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
    6   ...oost_thread-mt-1_34_1.dylib          0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
    7   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    8   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 15:
    0   libSystem.B.dylib                       0x93f76b42 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x93fa46f8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x93fed05f pthread_cond_wait + 48
    3   ...oost_thread-mt-1_34_1.dylib          0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
    4   ...adobe.InDesign.AppFramework          0x2220319f GetPlugIn + 824687
    5   ...oost_thread-mt-1_34_1.dylib          0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
    6   ...oost_thread-mt-1_34_1.dylib          0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
    7   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    8   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 16:
    0   libSystem.B.dylib                       0x93f76b42 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x93fa46f8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x93fed05f pthread_cond_wait + 48
    3   ...oost_thread-mt-1_34_1.dylib          0x01596080 boost::detail::condition_impl::do_wait(_opaque_pthread_mutex_t*) + 24
    4   ...adobe.InDesign.AppFramework          0x2220319f GetPlugIn + 824687
    5   ...oost_thread-mt-1_34_1.dylib          0x015993a6 boost::function0<void, std::allocator<boost::function_base> >::operator()() const + 34
    6   ...oost_thread-mt-1_34_1.dylib          0x015987e5 boost::thread_group::create_thread(boost::function0<void, std::allocator<boost::function_base> > const&) + 223
    7   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    8   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 17:
    0   libSystem.B.dylib                       0x93f76b42 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x93fa46f8 _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x93fed05f pthread_cond_wait + 48
    3   TINthread.dylib                         0x1f0447a5 ThreadUtils::ThreadPool::Dispatcher() + 277
    4   TINthread.dylib                         0x1f04483f ThreadUtils::ThreadPool::ThreadProc(void*) + 17
    5   libSystem.B.dylib                       0x93fa4259 _pthread_start + 345
    6   libSystem.B.dylib                       0x93fa40de thread_start + 34
    Thread 18:
    0   libSystem.B.dylib                       0x93f9c412 __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x93f9c9a8 _pthread_wqthread + 941
    2   libSystem.B.dylib                       0x93f9c5c6 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x010e9fe4  ecx: 0x089ce4f4  edx: 0x07e0a9f0
      edi: 0xbfffee48  esi: 0x039ee664  ebp: 0xbfffeea8  esp: 0xbfffede0
       ss: 0x0000001f  efl: 0x00010246  eip: 0x010ea0e7   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x00000000
    Binary Images:
        0x1000 -     0x3ff7 +com.adobe.InDesign 6.0.0.352 (6000) <970AB63A-C7CF-E2BD-6F84-37178B986F1A> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
        0x8000 -     0x8fff +InDesignModel ??? (???) <04F752B0-79DF-B0C0-0D40-E5D56F5E6763> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
        0xc000 -     0xcfff +InDesignModelAndUI ??? (???) <2822805A-73B5-F1C1-F21F-77EA75E194B8> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
       0x10000 -    0x16fff +PMRuntime.dylib ??? (???) <9428E22B-B3BF-6645-9DE1-E821B48AE928> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/PMRuntime.dylib
       0x1b000 -   0x128fff +AdobeACE ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
      0x146000 -   0x64efff +AdobeAGM ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
      0x7be000 -   0x7fdff7 +AdobeARE ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
      0x807000 -   0x820fff +AdobeBIB ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
      0x82a000 -   0x84bff7 +AdobeBIBUtils ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
      0x858000 -   0xaebfc7 +AdobeCoolType ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
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    Just for good measure, trash the prefs (see Replace Your Preferences) and delete any of the files you find in John's list at Adobe Forums: InDesign crashes at startup becasue I'm not sure if the cleaner tool takes care of them. It's possible none of these files exist if ID never launched, but take a look. They will be hidden, so see Access hidden user library files | Mac OS 10.7 Lion if you don't already know how to find them.

  • Cannot Save Document Leading to Serious Error in InDesign

    I'm using both InDesign CS3 and CS4 in Mac OS X 10.5.5
    We recently got a new printer at work (Xerox 700 Digital Color Press). Since then, I've had major issues saving some of my documents. Immediately after printing a document duplexed, It says this when I try to save: "Cannot save the document. It may be opened by other applications. Close applications and try again. You may also use saveas to save it into a new document." If I cancel and do a save as to another location, InDesign immediately crashes saying a serious error has been detected and must shut down. The same thing happens if I close the document without saving and try to open that same file again. I've tried this with files located on our server as well as my hard drive with the same results.
    Fortunately, restarting the computer resolves this problem (although only until I try printing it duplexed again). If I print it without duplexing, It will save just fine. No other applications I use are having this problem. As a temporary solution, I've been printing the job to the hold and then changing the settings on the printer to make the job duplex. I've tried uninstalling and reinstalling the entire creative suite as well as deleting the preferences and other settings, but none of those things have helped.

    I managed to find a workaround to this problem. Hopefully this'll be useful for anyone else with this problem until the problem is resolved by Adobe.
    After you close the document without saving, rename the file. When you open the file, it will open as a read-only document. Do a "Save As" to another location. You can then move the file you just saved to where it belongs. However, you won't be able to delete the previous file until you restart the computer.

  • Why is my InDesign CS4 crashing with serious error detected?

    Hi.
    Can anyone help please?
    I am also having this problem. I have a MAC 10.6.8 and am trying to use indesign CS4, but I keep crashing due to a serious error being detected.
    I have no idea what this could be.
    The action that seems to trigger it is if I try to place multiple images in to a grid format by holding down cmd+shift, however I have also recently installed new fonts in my public library from dafont.
    Here is the link to my pastebin crash report > Crash Report - MSADMIN - Pastebin.com
    Any help would be so appreciated!
    Thank you in advance.

    One of the images causes an error during place.
    The error is not handled correctly before InDesign continues with the next place.
    At that point a security mechanism steps in and invokes the "protective shutdown".
    Fonts are probably not involved, unless your images are actually placed InDesign files, EPS or alike.
    You can try to place the images individually, one of them should bring up an error dialog.
    Dirk

  • Indesign getting "serious error"

    Hi everyone,
    I'm hoping someone can help me! Of course this problems happens on deadline of my 144pg. magazine. We're using InDesign/InCopy to go back and forth with the designers (us) and the editors. Yesterday, we were updating assignments and having to unlink/relink some assignments that caused very slow opening of the .icma files. We got them fixed and to our client, then very randomly we noticed Indesign stared crashing while trying to open any of the Indesign files. They all have the error "Adobe InDesign is shutting down. A serious error was detected..." It seemed to jump from one file to the next, and now any file we open for that magazine immediately crashes InDesign with that error.
    To date, I've tried:
    Logging in as a new user
    Cleaning font cache
    Trashing Indesign preferences
    Single user rebuild
    Restarting the server (where the files reside)
    None of these have helped us. If anyone could possibly shed some light it I would be so appreciative!
    Many thanks,
    Wendy

    Many times the protective shutdown is indeed related to something wrong with the preferences.
    You might see if there is more information within the protective shutdown log. ~/Library/Caches/Adobe InDesign/[Version]/en_us/InDesign Recovery/Protective Shutdown Log that gives any additional information as to the cause of the crash.
    If the keypress that Youri has mentioned are not enough, go with the manual approach.
    Peter does a great run-through on where they are and what to remove here:
    http://forums.adobe.com/thread/526990

  • Adobe InDesign is shutting down. A serious error was detected

    Dear scripters
    here I am trying to relink the book contents from different path. While I am running this script my indesign cs2 is shutting down.
    the error is below
    Adobe InDesign
    Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents.
    OK
    This is my script
    var myFolder = Folder.selectDialog("Please select a folder");
    bb = app.books[0].bookContents;
    for (i = 0; i < bb.length; i++)
    chname= File(bb[i].fullName).name;
    mynewfile = File(myFolder + "/" + chname);
    if (mynewfile.exists) {
    bb[i].replace (File (mynewfile));
    $.writeln (mynewfile)
    app.books[0].save();
    Please advice me how to solve this prob?
    thanks in advance
    regards
    a r u l

    You have a serious corruption problem someplace, or a serious conflict with some other software that is running.
    If this happens with more than one document, you can start with repalcing your preferences. See Replace Your Preferences
    If it's isolated to a single document, see Remove minor corruption by exporting
    Another very likey cause is a corrupt or poorly made font. Run a font utility to look for font problems.
    Turn off any third party Plugins for ID that you might have installed. Also try turning off your font manager if you have one.
    If none of this helps, you may have to reinstall ID.

  • "Adobe InDesign is shutting down. A serious error was detected. Now file will not open. Please Help?

    I was working on an InDesign file, saved the file and tried to export it. I then got this message "Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents" - Return to Finder. I am now unable to open the file as the message keeps appearing at every attempt, what can I do, please help?

    The recovery folder is empty and you can start ID normally, correct? But when you then try to open the file that crashed it crashes again? Is that also correct?
    If it is, then it sounds like the file was damaged in the original crash. I would let ID try to recover the file once, just to be sure, though. So emepty the recovery folder again, launch ID from the Dock or the applications folder, then use File > Open... to open the file (and it won't hurt to choose the "as a copy" radio button in the dialog). If ID crashes, restart it without emptying the recovery folder one time. If it crashes again, the file is too damaged to open at all.
    If it does open, immediately export to .idml, then open the .idml file and save as a new .indd with a new name (so you don't overwrite what you have now).
    How much work is invloved in recreating the file? Do you have any older versions?

  • Creative Suite 2-InDesign serious errors

    I've installed a fresh new copy of CS2, and InDesign will not launch. Well, it will launch once in awhile, but crashes when I create or try to save a file. The various error messages are: Code 3; "Cannot add data to defaults, defaults is damaged."; "A serious error was detected." "Could not complete request because of a database error." "Restart InDesign" doesn't help.
    Everything else in CS2 works fine, other that the occasional unexplained shut down that seems to be an Adobe special feature, regardless of application.
    My system and fonts are clean, all other software runs fine (MSOffice, QXP, Studio8, etc). All the usual troubleshooting, preference trashing and maintenance rituals have been performed. Of course, I've also followed the exhaustive procedure for deleting everything and reinstalling the entire CS. Twice.
    Hours spent with Adobe techs on the phone have proven useless. They tell me it's a problem with my system. Funny, my only problem is w/ InDesign... I've always worked in Quark, just got my first request for an InDesign project, and this is not encouraging.
    Any suggestions? I quail at spending days more in Adobe's voicemail syst

    I'm having the same problem. Please post solution if you find one. We erased the HD, zeroed everything, reinstalled, just CS2 and still no luck. "Serious error...Shuting down"

  • InDesign Serious Error, Crashing

    I was working on an InDesign file and the program suddenly shut down. When I attempted to reopen, it immediately crashed and gave me the message that a serious error has occurred. I have tried deleting preferences from my Library, made sure I'm using the most updated version, that my OS is updated, but I'm stuck. It's now 2:40 and I'm working on a proposal that's due by the end of the business day. HELP!!!  Oh, I'm using Mac OS X Mavericks on a MacBook Pro Retina Display.

    Empty the InDesign Recovery folder and you'll be able to restart ID, though your file may be toast at this point.
    The folder is hidden in Mavericks, so see Access hidden user library files | Mac OS 10.7 and later if you don't know how to look in your user library.

  • Indesign 5.5  a serious error was detected

    We have Indesign 5.5 that crashes everytime it's starts wiht the error message "A serious error was detected. Please restart...".  If I remove the plugins from the Applications\Indesign\Plugins folder it starts up with no problem. I've re-installed the plugins from the installation package and the error returns. I've copied the plugins from a working computer to no avail. There are only a few plugins that fail, but would like to keep all of them working in InDesign. I've disabled Fusion 3 to see if it was preventing it from working.  Preferences files were deleted to no avail.  This is definitely a plugin issue but don't know how to resolve. Any help is greatly appreciated.
    The computer is an iMac 10.7.3 - Adobe CS5.5 - Fusion 3

    We have Indesign 5.5 that crashes everytime it's starts wiht the error message "A serious error was detected. Please restart...".
    Do you have a ~/Library/Caches/Adobe InDesign/Version 7.5/en_us/InDesign Recovery/ProtectiveShutdownLog file? What're the first few lines of the most recent entry?
    Do you also get a crash report? Upload it to http://pastebin.com/ and share the link with us.

  • Serious Error crashes CS and CS2 when importing XML

    Hello,
    I'm trying to import XML carrying text and images into a 130+ page brochure. I have been working on it for several weeks and have been re importing the XML successfully although something has changed.
    Now when I try to import I get an error message and InDesign closes.
    I've created new blank documents to test it and the initial import works fine. Although after items have been placed and tagged a re import causes an error message to pop up that states: Indesign has discovered a serious error and is shutting down.
    There is nothing that we can see in the code that would cause this. We were trying to overcome a formatting issue and had tweaked the XML. but even after we returned the XML back to its original form we still get an error message. even in new test documents.
    Any ised?

    I don't work with XML, but in my experience, "serious errors" are often caused by bad fonts.
    You might want to try changing the fonts in the code and see if that helps. You should also look through the error logs to see if you can isolate the module causing the problem. There should be a log in the InDesign application root folder, even if there isn't one in Event Manager.
    Peter

  • Serious error detected

    I have a G5 and I'm running CS3 with 10.4.11. In-Design has been crashing very frequently. The error message says: "Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents." I have tried re-starting numerous times and have tried re-installing InDesign. After re-installing, it is running faster but is still crashing. Any suggestions would be greatly appreciated. Thanks!

    You may have a corrupt file or a bad font, or any number of other things. Does ID actually crash? If so, you should post the crash report on Pastebin.com, then post a link to it here so someone (probably John) can take a look and tell you more. Please also see Guide to Interpreting InDesign Crash Reports | InDesignSecrets

  • Error Message: Sorry, a serious error has occurred that...

    This seems to be a common problem, however, I have not found a fix. I am somewhat technologically savvy, but limited! Listed below are my specs and details to the problem.
    Software- Premiere Pro (Version 5.03) Recently updated
    OS- WIN7 Core 2 Duo CPU E8400 3.00GHz 4.00GB RAM
    Footage used- all types
    Error message text-
    Sorry, a serious error has occurred that requires, Adobe Premiere Pro to shut down. We will attempt to save your project.
    The problem-
    When attempting to start PP it allows me to start a new project, select setting, and sequences. However, as the program begins to start up the new project the error pops up. The only option is to click ok, which in turn locks up the program.
    Also any files that I have previous created also will not open properly.
    Also, I have recently lost a drive that contained many of my old PP projects. I've read that some people have this problem when losing a drive that once related to possible PP preferences and scratch disks...once again I am limited on understanding how that all works.
    I have restarted, cold boots, warm boots....clean uninstall, clean reinstall of PP and all components, updated chipset, display adaptor is up-to-date (NVIDIA GeForce 9300 GE) ...also I am an administrator of the workstation
    **Through my many failed attempts from reading forums I have also at sometimes received a RunTime Error R6025 (pure virtual function call)
    I have no 3rd party effects
    not using Mecury to my knowledge.?

    Has it worked OK in the past?  If so, try System Restore.
    While your computer might meet Adobe's minimum requirements, it is way underpowered to run Premiere Pro properly. 
    See here:
    http://forums.adobe.com/message/6336879#6336879

  • Error Message:  Sorry, a serious error has occurred that requires Adobe Premier Pro to shut down.

    Hi. I'm having another serious problem with CS4 (the version that comes with CS5 when you don't have 64 bit capability. I just finished a project, had saved it, and then had switched over to Adobe Encoder to create a finished flash video (which worked perfectly). I shut down CS4, went home, tried to restart the main project to create a video from the same project (wanted to make an mpeg version as well) and got the following error message:
    Sorry, a serious error has occurred that requires Adobe Premier Pro to shut down. We will attempt to save your current project. Then the system shuts down.
    Not only can I not open the project I was working on, I cannot open any of my prior projects without receiving the same error.
    Does anyone have any idea what may be causing this issue and how to resolve it?
    Thanks in advance for any suggestions.
    By the way, is everyone else having the same amount of problems with this software? I've never had any software that has had so many problems from the beginning. My opinion of this software and Adobe in general has gone down substantially.

    Not enough information for anyone to even make a guess
    Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
    If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link

  • A serious error has occurred or how the 7.1 update ruined my life.

    Ever since the 7.1 update to Premiere, I've had nothing but problems. The desktop app fails to update for every update, and appears to think it's out of date when it's not and then the icon in the menu bar will be grayed out until I reboot 3-4 times. The "workaround for that seems to be to force quit and uninstall the "previous" version and then download the "new" version from the creative cloud web portal. This wouldn't be that large of an issue, but it happens almost every other day.
    Then once I can actually open Premiere, the real fun with errors begins. I have received the "A Serious Error has occurred" screen on 30-40 (not exagerating) delightful occasions in the past couple of weeks, with no real details of what is actually wrong. It usually occurs while trying to fix an issue where my multi-clips aren't showing the audio waveforms in the sequence, but it has happened plenty of other mysterious ways. This is even more complicated, because it's happening on multiple systems and one of them isn't even using the 7.1 update and another is offsite and using different hardware. The same annoying error occurs across them all.
    Another super cool "feature" is that Mercury Playback Engine capabilities come and go as they please. Sometimes they work for Premiere or Media Encoder or After Effects, but sometimes they just pick one for that given day and don't let the other apps playback. All of the systems GPU were working just fine in 7.0.1, but now wtf Adobe?
    My system specs are varied, but the general idea is this:
    Mac Pro systems (4,1-5,1) 2.3GHz - 2.93GHz
    16-24GB RAM
    Nvidia QuadroFX 4800, Nvidia QuadroFX 4000, Nvidia GeForce 9800
    OS X 10.7.4 and 10.7.5
    A few of the systems have AJA Kona 3 and Kona 3G
    Most of the media is being accessed across 10gigE to a ProMax Platform, and the project files are local on SSD's.
    I have the bug report from Apple, so if that helps let me know so I can get that info to someone who cares.

    Hi Kevin,
    I'm still planning on attempting the 10.8.5 install on one of the affected systems. In the process, I have uncovered a new issue related to the CUDA acceleration not being there at all on a system that used to have it. That particular Mac Pro system only has a GeForce GT120, but the point is that in CS6 and CC, the CUDA was working until this latest update. The other systems have QuadroFX 4000 and 4800 cards, so those seem to be getting CUDA playback, however it is intermittent.
    As for the OS X 10.7.4 not allowing me to install 7.1... That is correct. The Creative Cloud Desktop app was failing updating itself (as it still does on every "update") quite a bit, I don't remember any specific messages, but I did see somewhere along the process that I wasn't able to install the Premiere 7.1 update with my 10.7.4. One of the systems here is have a ton of issues with AE, but that's a whole new thread I think. I will attach some of those errors for kicks, but all of these problems occured with the introduction of the virus that is Creative Cloud into our working environment.
    I am working with a wide variety of media: R3D, 5D, F55 4K XAVC, Canon C-300, XDCAM EX, FS-100, ProRes. The projects that I've been having the most issues with lately has the Canon C-300 .MXF media mixed with 5D h.264 as a 2 camera multi-cam set up. The other project that was giving me a lot of trouble right when I installed the Premiere 7.1 update was R3D and F55 4K XAVC. Both issues were the "A Serious Error has occurred. Premiere will try and save your project" vague warning. I usually only lost work since the last Autosave 20 minute interval, but sometimes that is a lot of work and when it happens 10 times in one day, that is unacceptable.
    Here are some answers to some more of those questions:
    What other software are you running?
    These are all possible conflicting software (IMO) that are installed:
    Final Cut Studio 3
    Avid Symphony 6.0.3
    Cinema 4D R14
    RED CineX
    Davinci Resolve
    Nuke7
    Adobe CS5.5 and CS6 are still installed
    Do you have any third-party effects or codecs installed?
    Yes. Trapcode Suite, Primatte, lots of scripts in After Effects. Lots of codecs installed from Sony, Avid, RED, Canon, etc.
    I think I've answered most of the other questions in this thread, but hopefully that helps. I will update when I'm able to get 10.8.5 installed. I suppose a clean install of 10.7.5 perhaps might have the same chances of fixing this as well.
    Here is the Premiere Error:
    Here are a series of AE errors, that might need their own thread:

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