Serious FaceTime and iMessage issues.

When I enter my account information to log in to FaceTime and IMessage I press sign in and then it brings me to the next page, but then like 5 seconds later it brings me back to the sign in. Why is this happening?

Try a Reset...
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

Similar Messages

  • Has a solution to the FaceTime and iMessages issue been found?

    Hello everyone.  I have been having issues with signing into FaceTime and iMessages with my Apple ID on my new iPad Mini 3.  I am running iOS 8.3, the latest version, and I first noticed the problem when I took my iPad out of the box and set it up for the first time.  I did not notice a problem before that because I was already signed in on a fifth generation iPod Touch and a first generation iPad Air and I stayed signed in at all times.  The apps worked fine when I was signed in, but failed to sign me in again after I had signed myself out on both devices.  I have put in several calls to Apple Care and even spoke with a supervisor who said he forwarded my problem to the engineers.  I was told I would receive a call from Apple when the problem has been resolved.  So far, I have heard nothing.  Does anyone know if this problem has been repaired yet?  Or are they still working on it?

    I'm assuming you have already done the standard troubleshooting steps:
    If you get an error when trying to activate iMessage or FaceTime - Apple Support
    There is is an ongoing thread in the forum & while some have finally had it resolved, others are still waiting,  There seems to be an issue with Date & more specifically Time not syncing properly.
    On one of your devices try resetting by holding down the home & sleep/wake buttons simultaneously until the Apple logo appears then let go & let the iPad boot up normally,  Try to sign into iMessage/FaceTime again.  You could also try toggling Airplane mode on & off.   Again, some have had success doing this while others have not.

  • FaceTime and iMessage issue

    I am unable to log in to either FaceTime or iMessage. It says to check my internet connection. I am unable to access preferences in FaceTime. It is grayed out. My wireless is working just fine. I can access both on my ipad and iphone, so it is a MacBook Air issue. Any suggestions would be most appreciated. Thank you.

    Back up all data.
    This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
    Step 1
    If you have more than one user, and the one in question is not an administrator, then go to Step 2.
    Triple-click anywhere in the following line on this page to select it:
    { sudo chflags -R nouchg,nouappnd ~ $TMPDIR..; sudo chown -R $UID:staff ~ $_; sudo chmod -R u+rwX ~ $_; chmod -R -N ~ $_; } 2>&-
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window by pressing command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
    You'll be prompted for your login password. Nothing will be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
    The command may take a few minutes to run, or perhaps longer if you have literally millions of files in your home folder. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.
    Step 2 (optional)
    Take this step only if you have trouble with Step 1, if it frightens you, or if it doesn't solve the problem.
    Start up in Recovery mode. When the OS X Utilities screen appears, select
    Utilities ▹ Terminal
    from the menu bar. A Terminal window will open.
    In the Terminal window, type this:
    res
    Press the tab key. The partial command you typed will automatically be completed to this:
    resetpassword
    Press return. A Reset Password dialog will open. You’re not going to reset a password.
    In the dialog, select the startup volume ("Macintosh HD," unless you gave it a different name) if it's not already selected.
    Select your username from the menu labeled Select the user account if it's not already selected.
    Under Reset Home Directory Permissions and ACLs, click the Reset button.
    Select
     ▹ Restart
    from the menu bar.

  • Facetime and iMessage issue in MacBookPro: Registering device does not have the appropriate credentials

    When I try to log into Facetime or IMessage, system have returned the following error:
    Registering device does not have the appropriate credentials
    Two days ago Facetime was working correct I did not change my Apple ID or my password since them. Operating system is Mountain Lion update running on my MacBook Pro.
    I do not know if could be a reason for this issue or not but I have updated recently my iPhone and my iPad to iOS 7. But Facetime between these device are working properly, the problem is with the MacBook Pro.
    Please, any help to solve this problem will be apreciated.

    I do have the same thing going on with my MacBook! it's annoying!

  • Having an issue activating FaceTime and iMessage on my new iPad mini retina

    I tried to sign into FaceTime when I got my iPad and I got this message "an error occurred during activation please try again" the same thing happens with my iMessage to what do I do?

    Using FaceTime http://support.apple.com/kb/ht4319http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/http://www.apple.com/ca/ios/messages/
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Set Up Alert Sounds
    http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htmhttp://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90https://discussions.apple.com/thread/4649373?tstart=90
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.htmlhttp://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457#19087457https://discussions.apple.com/message/19087457#19087457
    How to watch FaceTime calls on the big screen with Apple TV
    http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetimehttp://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.htmlhttp://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    How to Receive SMS Messages on an iPad
    http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.htmlhttp://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • IOS 6 disaster. Facetime and imessage not working. sync problems

    Hi all.
    I just wanted to know if anyone else  has experienced so many bugs with iOS6?
    Upgraded to an ipad 3 32GB  wifi . Gave my dad ipad 2(restored and logged in with his apple id).
    All was well. Then iOS 6 came along
    I am able to log into my apple id but everytime i try to sign into facetime it says username or password is incorrect.
    it worked a couple times but then stopped working again.
    I am positive the password is correct.
    I reset the password and am using the new one.
    It is correct.
    Restored the ipad.
    worked for a while.. then the same thing
    now i can't sync, Am getting an error message . Currently restoring the ipad again.
    I am able to purchase items on itunes still on my desktop and my apple id seems to be working otherwise.
    Facetime and imessage is not
    please help?
    anyone else experienced similiar issues with iOS6 ?
    It should be mentioned that i couldn't purchase items directly from my ipad with the appstore for a period of time but it worked when i purchased through itunes on my desktop
    Are these bugs associated with iOS6?
    Again any help will be greatly appreciated
    Cheers

    I have the exact same problem!! it's been driving me crazy!! I have iPhone 4 but my iMessage works fine however.
    Just the FaceTime doesn't work at all, my phone number is registered ,
    just when I try to add my email (apple ID) to make the facetime works & activate .. I write down my email & password correctly , it says password is incorrect! =(((
    I changed my password, I tried resetting the settings and turning on & off the phone and all. Nothing Works!!
    this is one of MANY bugs I have after I updated (& made the most terrible mistake of my life) to iOS 6 !!
    Apps are crashing & force closing including their new app store. Youtube application is vey slow. Maps aren't accurate not even half the quality of google maps. Screen freezes sometimes =((
    I'm very disaapointed at Apple seriously!! this could be their one mistake that will drop down their whole legendary iPhone into the sewer! 

  • Iphone 5 - Since I have updated to ios7 my facetime and imessage is not working :( Please help!!

    Since I have updated my software, my imessage and facetime is not activating. I have tried to reset the phone, holding the lock button and the home button, trying to connect it under different wifi. Nothing seems to be working, it is really frustrating as I am a big user of facetime & imessage and many of my messages are not being recieved due to imessage not working. If anyone has anyother ideas or tips how to help me out I would really really appreciate it!!
    Thanks

    Hello Sophia,
    Thank you for the details of the issue you are experiencing with iMessage.  If you are still experiencing the same issue, I recommend the following article:
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • My apple id is not working in imessage or facetime. I tried to rest password still unable to open any. Though i can download stuff from istore.Only facetime and imessage not working. Please suggest.

    I am using Ipad3 and OS is upgraded. I tried to reset password still unable to open imessage and facetime. I am able to download from istore though. Tried everything i knew. Please suggest!

    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Set Up Alert Sounds
    http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457#19087457
    How to watch FaceTime calls on the big screen with Apple TV
    http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    How to Receive SMS Messages on an iPad
    http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
    Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • My new iPhone 5 won't let me log in my Apple ID to use FaceTime and iMessage

    O Just got a new iPhone 5 I tryed loggong in to my apple id to use facetime and iMessage it will not connect I have tried using wifi and my service help

    Howdy Cedigiam,
    Thanks for using the Apple Support Communities.
    From your post I understand you're receiving errors when trying to activate iMessage and FaceTime on your iPhone.  To help resolve this issue, please follow the steps in the article below.
    If you get an error when trying to activate iMessage or FaceTime - Apple Support
    Take care,
    Alex H.

  • Unable to use my apple id for facetime and imessage.

    I recently changed my apple id so that I was not sharing the same id with my son.  Now I cannot use my apple id for facetime or imessage.  I can use my son's id, but not mine. (So no network errors, just an id problem.) 
    I am using the latest software - iOS version 8.02
    My time and date are correct.
    The error message I see is that my user name or password is incorrect, but I am 100% sure that I have entered it correct.  Same id/pw works for icloud, itunes, etc. 
    Same problems exists for iPad 3 as for iPhone 5.
    Is there some way I can reset my facetime/imessage settings and clear out any old data that might be stored somewhere (hopefully not wiping out the whole phone/ipad?) 
    Thanks!
    Kelly

    Hello Kmart212,
    If you are having issues with FaceTime and iMessage, then check out the articles below for more information on how to troubleshoot your issue further. I would also make sure that your new Apple ID is verified and not causing any conflicts. 
    iOS: Troubleshooting FaceTime
    http://support.apple.com/kb/ts3367
    iOS: Troubleshooting Messages
    http://support.apple.com/kb/ts2755
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Regards,
    -Norm G.  

  • My ipad won't let me sign in to my FaceTime and iMessage and won't update my apps no more ever since I got my iphone and put them on the same account. Does anyone know how to fix it or why it's doing this

    II've had my ipad with retina display for about a 1 now and everything was fine In till I got my iphone 4s and put them on the same account then my ipad stopped letting me log in to my FaceTime and iMessage and it doesn't let me update my apps and dosnt let me log in to iCloud ever since I got my phone and put them on the same account does anyone know how I could fix it and still be able to connected to my iphone??

    Did you change your Apple ID?
    Unable to make or receive FaceTime calls after April 16, 2014
    http://support.apple.com/kb/TS5419
    Using FaceTime http://support.apple.com/kb/ht4319
    Troubleshooting FaceTime http://support.apple.com/kb/TS3367
    The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
    http://tinyurl.com/a7odey8
    Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/TS4268
    iOS: FaceTime is 'Unable to verify email because it is in use'
    http://support.apple.com/kb/TS3510
    Using FaceTime and iMessage behind a firewall
    http://support.apple.com/kb/HT4245
    iOS: About Messages
    http://support.apple.com/kb/HT3529
    Set up iMessage
    http://www.apple.com/ca/ios/messages/
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
    http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
    Set Up Alert Sounds
    http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
    Extra FaceTime IDs
    http://tinyurl.com/k683gr4
    Troubleshooting Messages
    http://support.apple.com/kb/TS2755
    Troubleshooting iMessage Issues: Some Useful Tips You Should Try
    http://www.igeeksblog.com/troubleshooting-imessage-issues/
    Setting Up Multiple iOS Devices for iMessage and Facetime
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
    FaceTime and iMessage not accepting Apple ID password
    http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
    Fix Can’t Sign Into FaceTime or iMessage iOS 7
    http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
    FaceTime, Game Center, Messages: Troubleshooting sign in issues
    http://support.apple.com/kb/TS3970
    Unable to use FaceTime and iMessage with my apple ID
    https://discussions.apple.com/thread/4649373?tstart=90
    iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
    http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
    How to Block Someone on FaceTime
    http://www.ehow.com/how_10033185_block-someone-facetime.html
    My Facetime Doesn't Ring
    https://discussions.apple.com/message/19087457#19087457
    How to watch FaceTime calls on the big screen with Apple TV
    http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
    Send an iMessage as a Text Message Instead with a Quick Tap & Hold
    http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
    To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
    How to Text on the iPad
    http://ipad.about.com/od/ipad_tricks/a/How-To-Text-On-The-Ipad.htm
    How to Send SMS from iPad
    http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
    How to Receive SMS Messages on an iPad
    http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
    Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
    You can check the status of the FaceTime/iMessage servers at this link.
    http://www.apple.com/support/systemstatus/
     Cheers, Tom

  • FaceTime and iMessages slow to load

    I recently(last week) updated to Yosemite 10.10.3 and have nothing but issues with iMessage and FaceTime loading. all of my Macs worked perfectly before. FaceTime came up instantly when receiving a call on my iPhone. Now it takes 90 -240 seconds to load and by then the call goes to VM. When I launch iMessages same load times?
    Is this a common issue with Yosemite 10.10.3? I hope they have an update soon. I will also say I am noticing other smaller issues with load times, disk repair and repair preferences) takes like 15 minutes, like it gets hung up. Just lots of little issues with seamless operation between all devices and especially my MacBook Air and iMac. all of which were updated to the new IOS and New Yosemite.
    Again, all of of my Mac and device were in tip top shape and running PERFECTLY before the install of OS X 10.10.3

    Back up all data.
    Quit FaceTime and Messages if they're running. Force quit if necessary. After each of the following steps, restart the computer, then test. If the problem isn't resolved, quit again and go on to the next step.
    Step 1
    Make sure you know the ID and password you use with FaceTime and iMessage.
    Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    Select the login keychain from the list on the left side of the Keychain Access window. If your default keychain has a different name, select that.
    If the lock icon in the top left corner of the window shows that the keychain is locked, click to unlock it. You'll be prompted for the keychain password, which is the same as your login password, unless you've changed it.
    From the menu bar, select
              Keychain Access ▹ Keychain First Aid
    from the menu bar and repair the keychain.
    From the Category list in the lower left corner of the window, select
               My Certificates
    Look carefully at the list of certificates in the right side of the window. If any of them is marked with a red "X" as expired or invalid, delete it.
    Now select
              Keychain Access ▹ Preferences... ▹ Certificates
    There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to  CRL.
    Next, select
                Passwords
    in the Category list. Enter "ids" (without the quotes) in the search box in the toolbar of the window. Delete all items of type "application password" that have a name beginning in any of the following ways:
                ids:
                IDS:
                com.apple.ids:
    Also find and delete all items with "facetime" or "com.apple.idms" in the name.
    Step 2
    Hold down the option key and select
              Go ▹ Library
    from the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):
              Application Support/CallHistoryDB
              Caches/com.apple.imfoundation.IMRemoteURLConnectionAgent
              Caches/com.apple.Messages
              Containers/com.apple.AddressBook.FaceTimeService
              Containers/com.apple.corerecents.recentsd
              Containers/com.apple.FaceTime
              Containers/com.apple.soagent
              IdentityServices
    Leave the Library folder open.
    Step 3
    In the Preferences subfolder, there may be several files having names that begin with one of the following strings:
              com.apple.facetime
              com.apple.FaceTime
              com.apple.ids
              com.apple.im
    Move them all to the Trash.
    Also in the Preferences folder, there is a subfolder named "ByHost". Open it and do the same thing.

  • Both FaceTime and iMessage is not working on my Macbook Air

    My facetime and imessage both randomly stopped working last week.  I upgraded to Mavericks a few weeks ago but have only been having an issue for around a week.  I have found that they do work if I log into my guest account, but they do not work on my main account.  I have even reinstalled Mavericks, but have had no luck.
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    aiizaztarliq21: I solved my problem, and here is how I did it. I don't know if it will work for you or not, but it's worth a shot.
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