Serious issues with brand new macbook

hello i bought a new macbook last week in australia. i have since left and now am in thailand traveling, and wont be going back to australia.
two days ago i used the extension lead that came in the box for the adaptor for the first time, and it will not come off not, its stuck fast.
then tonight i tried to use the optical drive for the first time since purchase to look at a cd of photos of my husbands work.i noticed it was VERY sticky ,and didnt want to accept the disk at first. then it finally did, and then it wouldnt recognise it, and tried to spit it out. however, it wouldnt come out. on closer inspection i saw that the foam thingy around the drive that protects it from dust, was all sucked in and buckled, and overlapping . half of it was off and so i pulled the rest off to try and have e the disk eject. no luck. finally had to do the fix apple recommends with the paper clip.
i also tried a dvd movie, and it did the exact same thing, froze my computer and all
so not impressed.
so , my question here is, is this a replacement issue? i mean,the optical drive, it never worked once, and the charger is messed too. feels like a faulty machine to me, and i would like a new one.
problem is, there is no apple store here, just an authorised service center. will they give me a replacement? im leaving in two days to travel on, and cant be without my computer!
thanks

Bring the computer and receipt with you to the store. Generally, you can return a machine within 7~14 days of purchase, but you may hit a snag since you aren't going back to the same store. It certainly can't hurt to ask if these folks would be willing to replace your machine since it has two major issues already.
~Lyssa

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Complete guide to using iOS 6
http://howto.cnet.com/ios-6-complete-guide/
You can download a complete iOS 5 iPad User Guide (Apple has not yet published an iOS 6 Users Guide for the iPad) here: http://manuals.info.apple.com/en/ipad_user_guide.pdf
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Apple - iPad - Guided Tours
http://www.apple.com/ipad/videos/
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http://www.youtube.com/watch?v=YT2bD0-OqBM
http://www.youtube.com/watch?v=ROY4tLyNlsg&feature=relmfu
http://www.youtube.com/watch?v=QSPXXhmwYf4&feature=relmfu
How to - Articles & User Guides & Tutorials
http://www.iphone-mac.com/index.php/Index/howto/id/4/type/select
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iPad User Guide for iOS 5
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Hey guys,
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Model: MacBookPro5,2, BootROM MBP52.008E.B05, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB
Graphics: kHW_NVidiaGeForce9600MGTItem, NVIDIA GeForce 9600M GT, spdisplayspciedevice, 512 MB
Graphics: kHW_NVidiaGeForce9400MItem, NVIDIA GeForce 9400M, sppcipcidevice, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.38.39)
Bluetooth: Version 2.1.7f5, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 465.76 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: Built-in iSight, (null) mA
USB Device: Keyboard Hub, (null) mA
USB Device: Apple Keyboard, (null) mA
USB Device: LaCie Hard Drive USB, (null) mA
USB Device: hub_device, (null) mA
USB Device: STORE N GO, (null) mA
USB Device: composite_device, (null) mA
USB Device: Apple Internal Keyboard / Trackpad, (null) mA
USB Device: IR Receiver, (null) mA
USB Device: BRCM2046 Hub, (null) mA
USB Device: Bluetooth USB Host Controller, (null) mA
And here's the Error Log:
Interval Since Last Panic Report: 76803 sec
Panics Since Last Report: 1
Anonymous UUID: EB263E27-173E-49BB-B6EF-909F212383F1
Fri Jul 10 14:12:24 2009
panic(cpu 1 caller 0x001AB0FE): Kernel trap at 0x00675e90, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x0997f014, CR3: 0x01925000, CR4: 0x00000660
EAX: 0x00000001, EBX: 0x00000000, ECX: 0x0997eff0, EDX: 0x00000024
CR2: 0x0997f014, EBP: 0x57103e38, ESI: 0x00000001, EDI: 0x00000120
EFL: 0x00010297, EIP: 0x00675e90, CS: 0x00000008, DS: 0x08e50010
Error code: 0x00000000
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x57103c18 : 0x12b4c6 (0x45f1bc 0x57103c4c 0x13355c 0x0)
0x57103c68 : 0x1ab0fe (0x469338 0x675e90 0xe 0x468ae8)
0x57103d48 : 0x1a1703 (0x57103d60 0x0 0x57103e38 0x675e90)
0x57103d58 : 0x675e90 (0xe 0x540048 0x10 0x10)
0x57103e38 : 0x676149 (0x120 0x0 0x57103e7f 0x0)
0x57103e98 : 0x66ffc2 (0xc940e00 0x0 0x997eff0 0x28)
0x57103ef8 : 0x671199 (0x81c7b00 0x2e6982a1 0xdd0 0xc8c0c80)
0x57103f38 : 0x849915 (0x81c7b00 0xc8c0c80 0x0 0x0)
0x57103f58 : 0x8499f0 (0x81c7b00 0x0 0x0 0x1a436f)
0x57103f78 : 0x13ebde (0x81c7b00 0x9590fbc 0x0 0xbfffe860)
0x57103fc8 : 0x1a14ec (0x522b60 0x0 0x1a40b5 0x7916520)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.IOUSBHIDDriver(3.4.6)@0x847000->0x84bfff
dependency: com.apple.iokit.IOUSBFamily(3.4.6)@0x5aa000
dependency: com.apple.iokit.IOHIDFamily(1.5.5)@0x66b000
com.apple.iokit.IOHIDFamily(1.5.5)@0x66b000->0x6a4fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9J3050
Kernel version:
Darwin Kernel Version 9.7.1: Thu Apr 23 13:52:18 PDT 2009; root:xnu-1228.14.1~1/RELEASE_I386
System model name: MacBookPro5,2 (Mac-F2268EC8)
System uptime in nanoseconds: 15187783155681
unloaded kexts:
com.apple.driver.iTunesPhoneDriver 1.0 - last unloaded 13577456375939
loaded kexts:
xxx.qnation.PeerGuardian 1.1.8
com.markspace.driver.RemoteNDIS 438
com.apple.driver.iTunesPhoneDriver 1.0 - last loaded 13516330911565
com.apple.iokit.IOUSBMassStorageClass 2.0.7
com.apple.driver.AppleHIDKeyboard 1.0.9b4
com.apple.filesystems.afpfs 9.0.1
com.apple.nke.asp_tcp 4.7.1
com.apple.filesystems.msdosfs 1.5.4
com.apple.driver.AppleHWSensor 1.9d0
com.apple.iokit.IOBluetoothSerialManager 2.1.7f5
com.apple.filesystems.autofs 2.0.2
com.apple.driver.AppleHDA 1.7.0a50
com.apple.driver.AppleMikeyHIDDriver 1.0.6
com.apple.driver.AppleUpstreamUserClient 2.7.5
com.apple.driver.AppleMikeyDriver 1.7.0a50
com.apple.driver.AppleHDAController 1.7.0a50
com.apple.driver.AGPM 100.8.7
com.apple.DontSteal_Mac_OSX 6.0.3
com.apple.driver.SMCMotionSensor 2.1.1d2
com.apple.iokit.IOFireWireIP 1.7.7
com.apple.driver.AudioIPCDriver 1.0.6
com.apple.driver.AppleIRController 113
com.apple.kext.AppleSMCLMU 1.4.3d2
com.apple.driver.AppleGraphicsControl 2.8.15
com.apple.driver.ACPISMCPlatformPlugin 3.4.0a17
com.apple.driver.NVSMU 1.1.7
com.apple.driver.AppleSMBusPCI 1.0.1d1
com.apple.driver.AppleLPC 1.3.1
com.apple.nvidia.nv50hal 5.4.6
com.apple.GeForce 5.4.6
com.apple.driver.BroadcomUSBBluetoothHCIController 2.1.7f5
com.apple.driver.AppleUSBTCButtons 1.7.4f1
com.apple.driver.AppleUSBMultitouch 189.35
com.apple.driver.AppleUSBTCKeyboard 1.7.4f1
com.apple.driver.AppleUSBMergeNub 3.4.6
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.1.0
com.apple.iokit.SCSITaskUserClient 2.1.0
com.apple.driver.XsanFilter 2.7.91
com.apple.driver.AirPortBrcm43xx 364.39.0
com.apple.iokit.IOAHCISerialATAPI 1.1.2
com.apple.iokit.IOAHCIBlockStorage 1.2.2
com.apple.driver.AppleFWOHCI 3.9.5
com.apple.driver.AppleUSBHub 3.4.6
com.apple.nvenet 1.0.54
com.apple.iokit.IOUSBUserClient 3.4.6
com.apple.driver.AppleAHCIPort 1.7.0
com.apple.driver.AppleUSBOHCI 3.4.6
com.apple.driver.AppleUSBEHCI 3.4.6
com.apple.driver.AppleEFINVRAM 1.2.0
com.apple.driver.AppleSmartBatteryManager 158.10.5
com.apple.driver.AppleRTC 1.2.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleACPIPCI 1.2.5
com.apple.driver.AppleACPIButtons 1.2.5
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.2.5
com.apple.driver.AppleAPIC 1.4
com.apple.security.seatbelt 107.12
com.apple.nke.applicationfirewall 1.6.77
com.apple.security.TMSafetyNet 3
com.apple.driver.AppleIntelCPUPowerManagement 76.0.0
com.apple.driver.DiskImages 199
com.apple.BootCache 30.4
com.apple.iokit.IOSerialFamily 9.4
com.apple.driver.DspFuncLib 1.7.0a50
com.apple.driver.AppleSMBusController 1.0.1d1
com.apple.iokit.IOHDAFamily 1.7.0a50
com.apple.iokit.IOAudioFamily 1.6.9fc4
com.apple.kext.OSvKernDSPLib 1.1
com.apple.driver.IOPlatformPluginFamily 3.4.0a17
com.apple.driver.AppleSMC 2.3.1d1
com.apple.NVDAResman 5.4.6
com.apple.iokit.IONDRVSupport 1.7.3
com.apple.iokit.IOGraphicsFamily 1.7.3
com.apple.driver.AppleUSBBluetoothHCIController 2.1.7f5
com.apple.iokit.IOBluetoothFamily 2.1.7f5
com.apple.iokit.IOUSBHIDDriver 3.4.6
com.apple.driver.AppleUSBComposite 3.2.0
com.apple.iokit.IOSCSIBlockCommandsDevice 2.1.0
com.apple.iokit.IOBDStorageFamily 1.5
com.apple.iokit.IODVDStorageFamily 1.5
com.apple.iokit.IOCDStorageFamily 1.5
com.apple.iokit.IO80211Family 216.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.1.0
com.apple.iokit.IOFireWireFamily 3.4.7
com.apple.iokit.IONetworkingFamily 1.6.1
com.apple.iokit.IOAHCIFamily 1.5.0
com.apple.iokit.IOUSBFamily 3.4.6
com.apple.driver.AppleEFIRuntime 1.2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOStorageFamily 1.5.6
com.apple.iokit.IOHIDFamily 1.5.5
com.apple.driver.AppleACPIPlatform 1.2.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.2.0
Both panics have been reported to Apple promptly after they happened. Any help is really appreciated. As I said before, I just really want my computer to work with no issue. The thing's brand new!
Also: since the panic I have moved the usb keyboard from the hub to a port directly on the computer.
Thanks for your help!

Remove all the external devices you have connected. If any of the USB peripherals required installing software such as drivers, then you should uninstall the software as well as disconnecting the device to prevent panics. If no kernel panics occur after using the computer this way, then the problem is related to one or more of the peripherals you are using. Based on the panic log information the likely candidates are one or more of the USB devices you are using.

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See this topic: Is iDVD Dead?
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Hi there,
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Thanks!
Solved!
Go to Solution.

Glad it worked out.
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I am totally new to mac, got my first mac mini about 2 weeks ago, what a lovely shiny box of joy it seemed at the beginning.
I have the 2GHz model, upgraded to 2GB ram (by the apple store tech's) I have a 250GB 2.5 usb powered drive connected to it to be solely used for Time machine. I also have 2 other 250GB drives, one for Music and one for video.
as the 250GB drives are not so big I bought a 'my book' 500GB firewire WD drive and used the firewire connection to connect this to the mac, at this point it all still seems fine.... Realising that I'm pretty quickly going to have space limitations with these small sizes I bought a 1TB NAS by Lacie, this ethernet disk is connected only to the router (thompson speedtouch) and I've setup the automatic login so I can see a desktop icon for the open share.
Applications which are installed are media-link (to use to link to PS3) quicksilver (nice little utility), transmission and the ethernet agent installed for the lacie NAS drive.
in the last week, its like I cannot make transfers to the Lacie, 130GB was to take 25 hours, but would dip out after a couple, yes I set the computer to not sleep, connection dips out even still.
Transmission has crashed a couple of times, when pointing to foder on the NAS, the app could take up to 2 minutes to load and all transfers were stuck on paused, resume wouldnt work, then crash, restart, verify local data, start, dip out, crash.... and on and on.....
Anyone have similar gear working well? or same gear working in the same faulty way?
Please help and be gentle, I'm only new

oh...something more to add, when I had transmission setup to write directly to the NAS, it would write to a folder called 'incomplete'
Now I have removed any transmission transfers and reassigned the folders transmission shouild point to as being the WD mybook on firewire, it seems to be working so far and application not as slow as wioth the NAS, however the NAS will not let me delete this junk folder full of 'incomplete' files.
so the biggest issue it seems I am facing is with the NAS.
thanks.

Wifi bar issue with brand new iPhone 4S

My wifi bar was greyed out, and I just had to get a new iPhone 4s to solve the problem. That was today, and the issue has already returned after I updated from 7.0.1 to 7.1. Help?

Restore iPhone with iTunes on computer. If still problem after the Restore take it to Apple. Replacement iPhone still has Warranty. Make Genius reservation or set up service and take or send to Apple for resolution.

Issue with brand new blackberry

hello guys
iv just bought a new blackberry from my local phone shop and stupidly said to the guy i would be able to set it up as im a techy guy (usually fixing every one else's problems) and being a iphone user, mac, windows and android i assumed the blackberry would be as easy..... but i was wrong it seems
so a little back ground, im on the 3 network, with "all you can eat" data as my tinternet (which coveres my blackberry, bbm ect)
i cant set up my blackberry pin or ID or anything on the device (therefore the blackberry world dosent work nore anything else) it keeps telling me the phones not connected to the network (when it clearly is if i can view the bbc or any other random website i choose) i can install apps through the browser though
this is on wifi, on the phone network it dosent even go that far
the error when trying to sign into blackberry ID - unable to connnect with blackberry id. please sign in now (stupid question as i cant???)or try again later. data services are required for blackberry id and can be turned on in the mobile network settings
any ideas at all?
thanks guys
Gaz

Hi and Welcome to the Community!
Start by getting your voice services (calls, voice mail, SMS) working...without those, nothing else will matter. Make 100% sure that those are working via the carrier network (turn off WiFi to be sure) before you proceed -- bypass any prompts or anything else it requests concerning data (e.g., skip over the BB ID login). If they are not working, then ring up the provider for assistance.
After voice services are working, then with a strong carrier network signal (again, not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books (pre-BB10 devices only)
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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Handoff Iphone 6+ with brand new Macbook air

My iphone 6+ is managed by a device management profile. I verify with my corporate security and "Allow Handoff" is enable in the policies and I have the latest policies. My macbook air can connect directly to my Iphone 6+ using Bluetooth and personal hotspot option. So I know I have Bluetooth connectivity with my Macbook Air. I also have my Ipad 2 connect via Bluetooth to my Macbook air without any trouble.
When I try to par my iphone 6+ to my Macbook air, I get the pairing notification on my phone. I click pair and it times out. On the macbook air I get the notification that network device is unavailable. I tried everything. I restart both iphone 6+ and Macbook air. I sign out and sign back in to Icloud. I am unable to pair my iphone 6+ to my Macbook air.
Anyone have any suggestion on how to resolve this connectivity issue ?

From the Apple knowledgebase:
[MacBook Air (Late 2010): Installing Windows 7 drivers|http://support.apple.com/kb/HT4407]
[Boot Camp - Installation & Setup Guide for MacBook Air (Late 2010)|http://manuals.info.apple.com/enUS/Boot_Camp_Install-SetupLate2010.pdf]
...I was planning on running Windows 7 on an external USB drive...
On other Macs, [it is not possible to run Windows from an external hard drive.|http://support.apple.com/kb/HT3777] Something about Windows resetting the Firewire and USB ports during boot so Boot Camp only worked with a partition on an internal hard drive. I do not know if that had changed with the Macbook Air.

Serious issues with brand new macbook

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