Serious Issues with Creative Zen 32GB

I have been a loyal creative user for at least the past 6 years.
In?July I purchased the Creative Zen 32GB device.
At first it was fine, now it's a total mess.
I looked to try and find information on whether other folks are having the same issues as I am, but I can't seem to find anything.
I have Windows Vista 32bit on my computer. I recently upgraded to firmware .2.03 and that just made things worse.
As soon as I purchased the player I have never had the correct time on the device. I change it constantly and when I turn it back on after a day of not using it, the clock is wrong again.
I use Rhapsody to download music to the device. I originally had no issues, but lately, I can't transfer songs to the device from Rhapsody, playlists are deleting on their own.
After upgrading to the new firmware, for every artist I have that contains THE, for example, The Beatles, The Killers, the songs are listed twice on my player as Beatles, The and The Beatles. When I try to delete the duplicate it takes action as if it is deleting, but when I turn the player back on the duplicates are still there.
If I try to delete a song from the device, it takes action as if it is deleting, but the songs are still there when I turn the player on again.
There are duplicates and I do not know how they got there.
When I plug the device into my computer to transfer files or update songs, it makes my computer lock up.
Anyone have these issues? I have tried to restore, but that does not work. HELP!

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Serious Issues with Creative Zen Vision M 3

This all started when I was fast forwarding through a track and it freezes. So, I did reset and it's in recovery mode, whereas usually it will just restart again.So I tried turining it on and off and was still stuck in Recovery Mode. Tried plugging it into the computer, the computer doesn't recognize it. I did everything the website told me to, but my computer will not recognize that it is plugged into the usb. When I have it docked it will not let me do anything at all. I tried to clean it up and it stays in "scan disk" for hours,I tried to format it, knowing it would erase everything but hoping it would fix, and when I tried to format it, I got a message saying "harddisk problem", when I rebbot it simply reboots back to Recovery Mode and the other option I have is reload firmware, and it prompts me to start updating firmware, but my computer won't even recognize that it is plugged in , in the first place, so I am at a loss with what to do next. The best help Creative can give me is email support. As most of you probably have found out there is no technical support phone number, only for returns/exchanges. I am using Windows Vista if that makes a difference, which it probably does since nothing seems to work on Winows Vista, and when I look at My computer, it shows that the device is present, but yet I can't access it through any media source or when trying to install this firmware? garbage. Any help would be extremely appreciated. Thank you in advance. Sarah

That is just crazy, I am so sorry....Mine was bought just this past June, my boyfriend bought it for me because ipods seem to have really negati've reviews when it came to needing repairs and so on... It hasn't even been a year!! I pasted the st and second email below. I can't believe how frustrating this must be for you. I am still extremely annoyed though, it seems like the only option I have now is to send it in , and god knows how much it may cost to fix it. They really do have some customer service issues. They even elude that no matter if I am under warranty or not there is a possibility of "fees" ARGHHH!!!! Most recent email: Dear,Thank you for replying Creative Technical Support.From the description you provided, I can see that there is a "hard disk
error" in the screen of the ZEN Vision M and the troubleshooting steps
did not help. I apologize for the inconvenience caused. Please allow me
to help you.Based on the description of the issue that you have provided, it appears
that your product needs to be scheduled for a repair or replacement.
Please note that your product will be tested upon receipt and if no
malfunction is found in the product, it will be returned to you. Please
follow this link to have an RMA issued for your product:http://us.creative.com/onlinermaAll applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.You might want to browse our online store for accessories for the Zen
Vision: M. These accessories will definitely enhance your experience,
and will allow you to get the most of your player. A leather case for
your Vision:M is a great product to protect it from scratches. http://us.creative.com/products/prod...=&product=4486If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service. Thank you.Best Regards,<name removed>
Technical Support
Creative Labs Americas Original Message Follows:
------------------------ I have done all of the things you have told me to do and still no
change. I cannot get out of recovery mode....and the computer doesnt
recognize no matter where it is plugged in. It is fully charged, and that
is the one thing it will do, is charge, otherwise, when it is docked it
wont let me scroll or select any options. Thank you in advance for any
help you can give me. Is there a number I can call?
On Jan 2, 2008 2:43 AM, Creative Americas Customer Support wrote: 1st email:
Thank you for contacting us at Creative Technical Support; we appreciate
the opportunity to assist you. I understand you are having issues with your ZEN Vision:M could not be
recognized by your computer and could not get out of the recovery mode.
You had also tried formatting and updating the firmware but failed to doso. I'm sorry for the complications you are having with your player.
Also, I would like to apologize for any inconvenience this issue(s)
is/are causing you. Let me see what I can do to assist you.Prior to sending this email, our website asked you for some simple and
easy troubleshooting ste
ps.
The steps that I'll be suggesting might be
the same as what were asked previously, but these will be essential for
us to resolve your query.With regard to your issue , please try the following troubleshooting
steps which may help resolve the issue.. Check all connections to make sure that your player is securely
connected to the PC. If you have already verified your connections, you
might try using a different USB port preferably one located in the back
or a different USB Port.2. Try to access the Recovery Mode on your player and run a disk clean
up you may also try the format option. For more information on how to
access the recovery mode please visit our Knowledge Base article,Recovery Mode: What to Do and How to Access
http://us.creative.com/support/kb/ar...p?l=3&sid=47943. If you have tried all the steps above and your Zen, is still not
being recognized by the system, please refer to our Knowledge Base
articles:MP3 player not detected
http://us.creative.com/support/kb/ar...p?l=3&sid=4275USB - General Information and Essential Troubleshooting
http://us.creative.com/support/kb/ar...p?l=3&sid=2490If the player is now recognized in the Device Manager but not in the
applications including Windows Media Player, please refer to the
article.MTP players not recognized
http://us.creative.com/support/kb/ar...p?l=3&sid=00534. If you have tried all of the steps above, then you will want to go to
our extensi've Knowledge Base for further troubleshooting ste
ps.
Here is
the link: http://us.creative.com/support/kbIf you are still experiencing the issue, please respond to this thread
on the outcome of each of the troubleshooting steps suggested and on
your information on the following:. Does the player works fine by itself (boots up and plays music
normally)? If no, do you see any error messages on the player's screen?
2. Does the player works on another Windows XP (with at least Service
Pack ) computer?I apologize for the issues you are having on your player. In the
meantime, you may like to take a look at our Zen Aurvana In-Ear
earphones that is acoustically and ergonomically designed for a superiorlistening experienceThe Creative Zen Aurvana In-Ear Earphones are premium earphones that
significantly reduce up to 90% of ambient noise. Ergonomically designed,
the Zen Aurvana In-Ear Earphones completely transforms your listening
experience. Powered by efficient Balanced Armature drivers, the
earphones are acoustically tuned for exceptional audio performance.For more information regarding this great accessory for your player,
kindly check it out on our website at:
http://us.creative.com/products/prod...7&product=4702
I hope I have helped address and resolved your concerns. If in any case,
other complications occur, please do send us a reply with any previous
correspondence so we can look onto other solutions that can help solve
this case. Thank you again for contacting Creative Technical Support.Best Regards,<name removed>
Technical Support
Creative Labs AmericasOriginal Message Follows:
------------------------==================================
Subject: CLI - Technical Support Request - (ZEN Vision:M)
Self Description: Intermediate PC User
Region: Americas
Country: United States of America Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN Vision:M
CCPP Certificate Number:
Serial Number:
Purchase Date: 20/6/2007 Operating System: Windows Vista 32-bit
Creative Model Number: DVP-HD0003
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
My computer isn't recognizing the player. I can't get out of recovery
mode. When I try to format it says there is a hard disk error. When I
try to update the firmware it won't let me because it acn't detect the
product. When it reboots, it reboots to recovery mode. I can't access
the main settings or screen. When it is docked it won't let me do
anything. I tried all the suggestions on the site. The product was 50%
charged when I was doing all this. It won't let me reload firmware
either.
Moderator note: Please remove the name of the advisor before posting up e-mails received from Customer Support.Message Edited by Catherina-CL on 0-22-2008 0:59 PM

FIRMWARE ISSUES WITH CREATIVE ZEN V P

What is going on?!?!!
Just about every other thread i've read on here somebody has my same problem:
) My Zen V Plus was not recognized by my computer and it was always stuck on "rebuilding library" when i turned it on but when it got halfway through, it stopped, and all the music i already had on it was inaccesible.
2) I tried reformating, cleaning up, and, when i tried reloading the firmware,? my player became completely useless!!!!!
Trust me guys, i tried everything else that was suggested on the threads prior to 3/3/08, i even e-mailed someone from CREATIVE,?but when i reloaded?the firmware, it was all over. To top it off, my warranty is no good anymore.
But what surprises me more is the fact that so many have the same problem?and the?guys from CREATIVE still haven't figured out a solution.

YES!!!!!!!!!!!!!!!!!!!! I FIXED IT!!!!!!!!!!!!!!!
I'm not sure how i did it but i will explain as best as i can.
Okay, my problem was that my player was not recognized by my computer when i plugged it in, yet my player was in recovery mode when i plugged it in.
So i went to the RECOVERY TOOL on this website. Like the previous times, it said my player wasn't plugged in. At that moment, i quickly unplugged my player and reformatted it, but while it was formatting itself i plugged it back in, while the RECOVERY TOOL was waiting for my player.
Suddenly my Windows Explorer prompted me to choose if i wanted to sync it with windows media player or to just open the files it contained. I WAS SO SURPRISED! But was even more surprising was that the RECOVERY TOOL finally recognized it and i inmediatley updated my firmware...
So there you have it guys, if you're having trouble like i was, just unplug your player when using the RECOVERY TOOL, start FORMATTING it and while it's formatting, quickly plug it back in.
I hope this helps and thanks? for all of your tips and information.
NOTE: my sync manager still didn't recognize the player but i think it has something to do with software compatability issues with Vista, even though it worked the first time when bought my player. But my Windows Media Player works just fine with it. :smileyvery-happy::smileyvery-happy::smileyvery-happy::smileyvery-happy:

Firmeware issues with Creative Zen Vision:M

My creative Zen vision m 30g had started playing up, songs were being played super fast, or not being played at all, it would also go to FM radio randomly. The first step I took was to format the player and put my music back on, but the problem persisted. I then decided to do a clean up, but again the problem still persisted. I finally decided to reload the firmware, I first downloaded from the site, but when it had got to the final stages it took me to connect my player, but my player was actually connected!
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Hi Topstarxx,
It would be advisable to get in touch with support so that they can help you with this.
Message Edited by KokChoy-CL on <span class='local-date'> -2-2008<span class='local-time'> 04:45 PM

MTP driver issues with Creative Zen X-Fi. PLEASE HELP ME!

Hi! I bought yesterday Creative Zen X-Fi. When I got home and charged batteries of this player I was willing to put some music in it. First I installed all programs wich I got with the package and after that I turned my brand new mp3 player on, Windows gave me message about new MTP device connected to the computer. Then I just installed device automaticly. Windows gave me an error message "Device might not work right" or something like that. I have windows xp sp3 and I have already installet mediaplayer . Could somebody please give me some advice I would appreciate it very much.

Unfortunately (for your intended usage case) importing the music copies it from the card to the player.

Creative Zen 32GB - Is it Dead?

Hi. I bought a Creative Zen 32gb Flash player in January 2009.
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When using the locking function, it would crash completely, requiring the judicious use of a pin to reset it.
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The other day, it crashed and I thought - right, its been going a couple of years now, I'll back it up and then go into recovery mode, clean up the memory and then reboot, as recommended in the user guide. I tried backing up the player but it got about halfway through and crashed out.
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Its sat right now with a black screen and the blue light on. I cannot turn it off, or get any response from it at all.
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Stormgeer wrote:
I've had my Zen32GB for a year and have loved it up to this morning. I added a few photos to it and now its been stuck in "Rebuilding" for the last two hours. I can dock it and get into it, copy files, etc, but it will not play. I have been using a handy pin to reset it, then it goes back into Rebuilding. It doesn't appear to be a hardware problem as the buttons were working fine. A lost cause?
On the recovery mode screen, can you try doing a CleanUp>Reboot?

Creative Zen 32GB won't turn on, won't reset, won't do anyth

1. Make sure to state what player you have, and the firmware version.No idea the firmware version, the Zen won't turn on. I have the Creative Zen 32GB, bought in April, 2008.
2. What you have tried so far to solve the problem.Plugged it in using the USB port to the computer. Tried the reset hole. It won't turn on or respond or do anything.
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i just got back from the mall.i visited the electroworld branch from which i purchased my zen. i explained to them what my problem is, at first they recharged the player in a usb port in front of me...then they also reformatted it too...told me to stick to the firmware that came with the product..the player responded and thanked them..but hr later, it blacked out again..i came back to the store manager showed him my zen ( he couldnt deny it doesnt have a problem ) and within minutes told me...they are going to give me a replacement. (the diagnosis was AUTO-OFF). they did and im very thankful. right now im charging the new player and hoping...i mean really hoping that this zen works. because im not going to waste my time again even with that warranty. if this zen is defecti've, im gonna li've with its defect..but im going to save up for the fruit's company in my next purchase..better yet why not a new pda...i can play music files in it, watch movies, save medical books etc..

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I've started having a problem in the last 2 days with my Creative Zen 32GB. I've had the player since July 2010. The only problems I've really had with the player have been some minor freeze-ups, but other than that, everything else has been smooth sailing.
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Tried charging it with 2 cables. I think the battery just can't hold its charge anymore. It'll hold for about 12-16 hours, but when I wake up the next morning and try to turn it on, it's dead.
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Menu Lag/Slowdown on the Creative Zen 32gb??

Hey guys,
So I recently bought a Creative Zen 32gb and for the most part it is GREAT!
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I should also mention I have ONE album on it, so it can't be because it's full. ONE ALBUM! No joke...

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Cheryl420 wrote:
I don't know what you mean by this: "You'll Get Help Sooner When You State Your O.S.(XP,Vista ect) Service Pack & Windows Media Player version up front. Because it matters!!!!!Sometimes"
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That is my sig (signature) Glad you got it worked out with Media Player.

I am having some serious issues with firefox, i can't print anything because it is stuck on fax and I can't use any of the drop down menus on any site

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How can I solve this issue?

Have you verified that the router is not the problem?

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*Problems with Creative Zen V plus software Dear friends,
I'm trying to install the software included with creative Zen V Plus but it is not possible - it stops at 63%
I get this following error:
"CTIntrfu.dll can not be installed"
"DoInstall fails to launch E:\PDE\CTXInst\Setup.inx"
I'm using "Windows XP 2002 home edition - serivce pack 2"
I'll appreciate any help.
At the moment my PC doen't recognize the Zen V
Sorry for my english... It's not my language.

Hey Guys,Here is a link to instructions on how How to obtain and to install USB 2.0 drivers in Windows XP Service Pack . http://support.microsoft.com/default...;EN-US;Q329632?Win2000 and later have the capability to support USB 2.0, but USB 2.0 was released after XP was release, so there weren't any drivers installed before Windows XP service pack 2. Make sure you've installed all your windows updates including service pack 2. You can check if you have SP2 by right-clicking on my computer and choosing "properties", it will say on the general tab. Also the way to tell if you have USB 2.0 drivers installed is to right-click on my choose "Manage", then choose "device manager" look down to "uni'versal serial Bus controllers" and click on the + . This will expand the USB devices. Look for the word "enchanced" (USB enhanced host controller). If you see it, then you have USB 2.0 support. If not, use the link above and get the drivers. Hope this helps!?JT

Serious Issues with Creative Zen 32GB

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