Serious Issues with Creative Zen Vision M 3

This all started when I was fast forwarding through a track and it freezes. So, I did reset and it's in recovery mode, whereas usually it will just restart again.So I tried turining it on and off and was still stuck in Recovery Mode. Tried plugging it into the computer, the computer doesn't recognize it. I did everything the website told me to, but my computer will not recognize that it is plugged into the usb. When I have it docked it will not let me do anything at all. I tried to clean it up and it stays in "scan disk" for hours,I tried to format it, knowing it would erase everything but hoping it would fix, and when I tried to format it, I got a message saying "harddisk problem", when I rebbot it simply reboots back to Recovery Mode and the other option I have is reload firmware, and it prompts me to start updating firmware, but my computer won't even recognize that it is plugged in , in the first place, so I am at a loss with what to do next. The best help Creative can give me is email support. As most of you probably have found out there is no technical support phone number, only for returns/exchanges. I am using Windows Vista if that makes a difference, which it probably does since nothing seems to work on Winows Vista, and when I look at My computer, it shows that the device is present, but yet I can't access it through any media source or when trying to install this firmware? garbage. Any help would be extremely appreciated. Thank you in advance. Sarah

That is just crazy, I am so sorry....Mine was bought just this past June, my boyfriend bought it for me because ipods seem to have really negati've reviews when it came to needing repairs and so on... It hasn't even been a year!! I pasted the st and second email below. I can't believe how frustrating this must be for you. I am still extremely annoyed though, it seems like the only option I have now is to send it in , and god knows how much it may cost to fix it. They really do have some customer service issues. They even elude that no matter if I am under warranty or not there is a possibility of "fees" ARGHHH!!!! Most recent email: Dear,Thank you for replying Creative Technical Support.From the description you provided, I can see that there is a "hard disk
error" in the screen of the ZEN Vision M and the troubleshooting steps
did not help. I apologize for the inconvenience caused. Please allow me
to help you.Based on the description of the issue that you have provided, it appears
that your product needs to be scheduled for a repair or replacement.
Please note that your product will be tested upon receipt and if no
malfunction is found in the product, it will be returned to you. Please
follow this link to have an RMA issued for your product:http://us.creative.com/onlinermaAll applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.You might want to browse our online store for accessories for the Zen
Vision: M. These accessories will definitely enhance your experience,
and will allow you to get the most of your player. A leather case for
your Vision:M is a great product to protect it from scratches. http://us.creative.com/products/prod...=&product=4486If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service. Thank you.Best Regards,<name removed>
Technical Support
Creative Labs Americas Original Message Follows:
------------------------ I have done all of the things you have told me to do and still no
change. I cannot get out of recovery mode....and the computer doesnt
recognize no matter where it is plugged in. It is fully charged, and that
is the one thing it will do, is charge, otherwise, when it is docked it
wont let me scroll or select any options. Thank you in advance for any
help you can give me. Is there a number I can call?
On Jan 2, 2008 2:43 AM, Creative Americas Customer Support wrote: 1st email:
Thank you for contacting us at Creative Technical Support; we appreciate
the opportunity to assist you. I understand you are having issues with your ZEN Vision:M could not be
recognized by your computer and could not get out of the recovery mode.
You had also tried formatting and updating the firmware but failed to doso. I'm sorry for the complications you are having with your player.
Also, I would like to apologize for any inconvenience this issue(s)
is/are causing you. Let me see what I can do to assist you.Prior to sending this email, our website asked you for some simple and
easy troubleshooting ste
ps.
The steps that I'll be suggesting might be
the same as what were asked previously, but these will be essential for
us to resolve your query.With regard to your issue , please try the following troubleshooting
steps which may help resolve the issue.. Check all connections to make sure that your player is securely
connected to the PC. If you have already verified your connections, you
might try using a different USB port preferably one located in the back
or a different USB Port.2. Try to access the Recovery Mode on your player and run a disk clean
up you may also try the format option. For more information on how to
access the recovery mode please visit our Knowledge Base article,Recovery Mode: What to Do and How to Access
http://us.creative.com/support/kb/ar...p?l=3&sid=47943. If you have tried all the steps above and your Zen, is still not
being recognized by the system, please refer to our Knowledge Base
articles:MP3 player not detected
http://us.creative.com/support/kb/ar...p?l=3&sid=4275USB - General Information and Essential Troubleshooting
http://us.creative.com/support/kb/ar...p?l=3&sid=2490If the player is now recognized in the Device Manager but not in the
applications including Windows Media Player, please refer to the
article.MTP players not recognized
http://us.creative.com/support/kb/ar...p?l=3&sid=00534. If you have tried all of the steps above, then you will want to go to
our extensi've Knowledge Base for further troubleshooting ste
ps.
Here is
the link: http://us.creative.com/support/kbIf you are still experiencing the issue, please respond to this thread
on the outcome of each of the troubleshooting steps suggested and on
your information on the following:. Does the player works fine by itself (boots up and plays music
normally)? If no, do you see any error messages on the player's screen?
2. Does the player works on another Windows XP (with at least Service
Pack ) computer?I apologize for the issues you are having on your player. In the
meantime, you may like to take a look at our Zen Aurvana In-Ear
earphones that is acoustically and ergonomically designed for a superiorlistening experienceThe Creative Zen Aurvana In-Ear Earphones are premium earphones that
significantly reduce up to 90% of ambient noise. Ergonomically designed,
the Zen Aurvana In-Ear Earphones completely transforms your listening
experience. Powered by efficient Balanced Armature drivers, the
earphones are acoustically tuned for exceptional audio performance.For more information regarding this great accessory for your player,
kindly check it out on our website at:
http://us.creative.com/products/prod...7&product=4702
I hope I have helped address and resolved your concerns. If in any case,
other complications occur, please do send us a reply with any previous
correspondence so we can look onto other solutions that can help solve
this case. Thank you again for contacting Creative Technical Support.Best Regards,<name removed>
Technical Support
Creative Labs AmericasOriginal Message Follows:
------------------------==================================
Subject: CLI - Technical Support Request - (ZEN Vision:M)
Self Description: Intermediate PC User
Region: Americas
Country: United States of America Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN Vision:M
CCPP Certificate Number:
Serial Number:
Purchase Date: 20/6/2007 Operating System: Windows Vista 32-bit
Creative Model Number: DVP-HD0003
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
My computer isn't recognizing the player. I can't get out of recovery
mode. When I try to format it says there is a hard disk error. When I
try to update the firmware it won't let me because it acn't detect the
product. When it reboots, it reboots to recovery mode. I can't access
the main settings or screen. When it is docked it won't let me do
anything. I tried all the suggestions on the site. The product was 50%
charged when I was doing all this. It won't let me reload firmware
either.
Moderator note: Please remove the name of the advisor before posting up e-mails received from Customer Support.Message Edited by Catherina-CL on 0-22-2008 0:59 PM

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Firmeware issues with Creative Zen Vision:M

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Hi Topstarxx,
It would be advisable to get in touch with support so that they can help you with this.
Message Edited by KokChoy-CL on <span class='local-date'> -2-2008<span class='local-time'> 04:45 PM

Serious Issues with Creative Zen 32GB

I have been a loyal creative user for at least the past 6 years.
In?July I purchased the Creative Zen 32GB device.
At first it was fine, now it's a total mess.
I looked to try and find information on whether other folks are having the same issues as I am, but I can't seem to find anything.
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I have been a loyal creative user for at least the past 6 years.
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At first it was fine, now it's a total mess.
I looked to try and find information on whether other folks are having the same issues as I am, but I can't seem to find anything.
I have Windows Vista 32bit on my computer. I recently upgraded to firmware .2.03 and that just made things worse.
As soon as I purchased the player I have never had the correct time on the device. I change it constantly and when I turn it back on after a day of not using it, the clock is wrong again.
I use Rhapsody to download music to the device. I originally had no issues, but lately, I can't transfer songs to the device from Rhapsody, playlists are deleting on their own.
After upgrading to the new firmware, for every artist I have that contains THE, for example, The Beatles, The Killers, the songs are listed twice on my player as Beatles, The and The Beatles. When I try to delete the duplicate it takes action as if it is deleting, but when I turn the player back on the duplicates are still there.
If I try to delete a song from the device, it takes action as if it is deleting, but the songs are still there when I turn the player on again.
There are duplicates and I do not know how they got there.
When I plug the device into my computer to transfer files or update songs, it makes my computer lock up.
Anyone have these issues? I have tried to restore, but that does not work. HELP!

Help with Creative Zen Vision:m navigat

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FIRMWARE ISSUES WITH CREATIVE ZEN V P

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Trust me guys, i tried everything else that was suggested on the threads prior to 3/3/08, i even e-mailed someone from CREATIVE,?but when i reloaded?the firmware, it was all over. To top it off, my warranty is no good anymore.
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YES!!!!!!!!!!!!!!!!!!!! I FIXED IT!!!!!!!!!!!!!!!
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So i went to the RECOVERY TOOL on this website. Like the previous times, it said my player wasn't plugged in. At that moment, i quickly unplugged my player and reformatted it, but while it was formatting itself i plugged it back in, while the RECOVERY TOOL was waiting for my player.
Suddenly my Windows Explorer prompted me to choose if i wanted to sync it with windows media player or to just open the files it contained. I WAS SO SURPRISED! But was even more surprising was that the RECOVERY TOOL finally recognized it and i inmediatley updated my firmware...
So there you have it guys, if you're having trouble like i was, just unplug your player when using the RECOVERY TOOL, start FORMATTING it and while it's formatting, quickly plug it back in.
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Go to System (on the main menu)>Player settings>Protected Content Password and make sure Protected Content is set to 'Show' Then set a password. Go back to the main menu, and go to Videos>Video and pick a folder in there, press the dropdown menu button (The bottom right black button) ontop of that folder, and click protect. Go back to the Player settings menu (The one you went to before) and tap the touchpad on Protected content : Show, it should say Hide instead of show. Your folder is protected.

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Edit: I just noticed that this seems to be the same problem Kee has in the thread found here:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=88366
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Do you have a backup of all the content of your MacBook Air?
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A solid 9. I'll give it a 0 after I get it 2 work 2 morrow and find that the win2000 trick with the driver and wmp 9 works.

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Go to System (on the main menu)>Player settings>Protected Content Password and make sure Protected Content is set to 'Show' Then set a password. Go back to the main menu, and go to Videos>Video and pick a folder in there, press the dropdown menu button (The bottom right black button) ontop of that folder, and click protect. Go back to the Player settings menu (The one you went to before) and tap the touchpad on Protected content : Show, it should say Hide instead of show. Your folder is protected.

Creative Zen Vision 30GB - How to set IR Remote ON with Navigation keys not working in the play

I have Creative Zen Vision 30GB player. Within a month of buying, its navigation keys stopped working. I took it to the customer service of store where I bought it and they fixed it (their solution was to make firmware update, even though I do not understand how come that can fix this issue). Anyways after another 5 months of not so often use, the same problem returned (key pad stopped working and without it this player is useless). I sent it to Creative and they returned it saying that as it has few scratches on the edges, they believe it has been hit. I never dropped the player and these are normal scratches at the end if you do not use any skin (which I could never find for this player). Btw from my other friend's experiences, Creative always does like this, never considered warranty (so beware!). Anyways now the problem is that I have IR remote for Zen vision but it can not work till IR Remote setting in System->Player Settings is switched ON. And this can not be done as the navigation keys are not working. So please please suggest me some other way if anybody of you know to enable this setting through software. Otherwise this costly player is just a 30GB harddisk for me

Just wanted to mention - I bought the IR Remote thinking to make the player useful without navigation keys. Now I feel like I wasted more money instead of shifting to some other player by some other company with better customer service.

I need help with my Creative Zen Vision M 3

Hi!? So I was listening to my creative zen vision M 30g mp3 player when it froze in the middle of a song. I tried to reset it using the reset hole on the bottom. When I reset it, it rebooted to the recovery mode and it has been stuck there ever since. I tried using all the options on the screen, clean up, format all, reload firmware and the reboot. The only one that really works is the reboot. The other ones will go through the motions then stop and give me the message " hard disk problem"? anyway, I can fix this at home or do I have to send it away? I have had it for about /2 now so its factory warrenty has expired so I guess I am concerned about the cost of repair. At the same time however, It was almost $300 when I bought it so I dont want to just settle for the fact that it is now not working.
Any help or advice or similar stories would be helpful. Or cost?Amas2

Hi,
I have this problem for 2 mounth. I have never change anythinhg on my player. And i don't get back errors from the software.
There are mp3 on my player and photos, programs...
I don't know why i can't get back these datas.
When i cancel a date by the logiciel, it say me ok, but when i return to see if it's canceled, it's not do!!!
A message error arri've : "it's cannot be read in the juxbox" (it's a translation).
And i can't listen my music on my computer with the creative's logiciel but i can listen music directly on it!!! very strange problem.
Thank u for your help John.
I hope you can find a solution.
Pupystyler.

If you need ANY kind of help with your Zen Vision:M or any other Creative prod

I just wanted to let everyone know there's a great website and forum where you can find really helpfull things related to all Creative products. It really helped me with my Zen Vision:M
There you'll find news, deals, info, help, etc. and the forum I was talking about. You should check it out
www.epizenter.net
It's like a very friendly and helpful creative's products fan site.Message Edited by omarceja_s on 08-8-2006 0:08 PM

As said above you can not move mp3 files between folders, which I also find very annoying, along with not being able to rename files or albums on the player itself. Hopefully Creative makes these minor modifications for the benefit of future purchasers, other than that the player is great.

There's video problems with my Zen Vision:M already (M video cable related) Please help

Some background...
System:Windows XP with Service Pack 2.
Player: Brand new Creative Zen Vision: M with no firmware updates.
My Zen Vision:M has a problem (besides the scratch and fingerprint attracting top surface): It won't play videos on a TV screen when the M Video Cable (also from Creative) is linked to it anymore. It's only been a few hours...
I had the cable already, and got the player today. I let the player charge to /4th of a battery while I was setting up all the software. I ran the software programs just to take a peek, only changing the name of my player (to my name). I used Winamp 5.3 to put a music track on the player to test it. After that, I hooked it up to the VCR in my room through the white and yellow A/V plugs in front. It worked just fine. It to the tv a little large, but I was okay with it.
Later on today, the new AC charger I ordered came in the mail (Player came through UPS, charger through USPS). I looked at my old charger (Creative Zen Touch) and realized it would work with the plug-in part of the sync unit at the bottom. I tested it for a minute and it did. I still took it out and tried the new one. This is where, I think, something happened. I had to press the sides to get the thing in, and it was hard to come out. Everything still fit just right, and nothing seemed to be wrong. I used my old charger as I added more of my music library. Now it was on to videos. I had to convert the first two test vids (they were .wmv), but they played on my player fine. I put a bigger .wmv file onto the player to see if it had to convert it, and it did. It still played on the player. When I go to hook it to the TV with the A/V cord again, there was nothing but a black screen with the occasional diagonal scan line. The sound is still there.
Besides quirks with the navigational system, the player is still great for music and video. Still, I needed no video capability, and one of the things that made the ZVM a buy for me was watching my vids on the big screen. I'd return this for a second try, but I want to know if this is a recurring issue with you guys and if there's something I can do to fix it before a return. Did I mess with a setting? Should I get new firmware? Did I do wrong using my old charger? If any of you have an answer, or need more info on my situation, please let me know.
And BTW, does anyone know of some better software for organizing files on the ZVM? I used Winamp for my Zen Touch and the music on my ZVM, but videos are another ballpark. I can't transfer a video from one folder to another folder (assuming both folders are on the ZVM). Not to mention the music I transferred using Winamp isn't even showing up in Windows Media Player. I think I need a different program altogether.

I have got a new Creative Zen Vision W and getting the same problem....when i attach to the tv then i am able to hear the audio content and the video does not show.Are we missing something ? or is it a problem with the player. Also the software provided with the Zen converts small .vob files to .wmv when ever the size is large it gives an error 'conversion?unsucessful'.Any body facing similar problems please help.

Serious Issues with Creative Zen Vision M 3

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