Serious probl;ems getting around this blackberry curve 8520 ??

My Blackberry has started to turn my photo and video files into a rem file ??? with this file ext jpg.rem -
I cannot open these files with anmy software that i have or can find !
I do not want my files to be names rem files - i want all files to be normal such as the usual jpg or mpeg video _
Pleae advise.
The setting are stuck on incrypt media files and when i choose NO! it wont allow me - with a message your IT policy does not allow for this change - I never set up any IT policy _ this is driving me crazy ,what do I do.
ALSO - My ringtone only rings for only 3 seconds and cuts out - I have gone through all the software setting that still cannot find anything to extend the ringtone beyond 3 seconds, so I never know when people are calling me and this phone becomes useless to me.....I have been told that this is a common problem with these blackberry phones ??? I have been told that i have to search for some arcane code on the blackberry website to allow me to extend the ringtone...I searched and cannot find any such codes ??
and how to use the codes when i get them,this i also do not know.
I have tried to update the software four times, but it will not update ?
What do I do ? Did i make a mistake buying a blackberry ?
Please advise- desperate ,
David

Hi cyclopse,
Welcome to the support community!
Sorry to hear about the issue you're having with your battery. To rule out any issue with the battery itself that may be causing this, I would recommend trying another battery that you know to be working correctly.
If that doesn't help, then please try to first back up all your data using the BlackBerry® Desktop Software and then perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Let me know if that fixes the issue for you.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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HELP PLEASE! Blackberry curve 8520 - keep getting stuck on "white screen"

Hi i only have this blackberry curve 8520 for like 3 days and already its getting stuck on the "white screen" i experienced this problem with my previous blackberry and after several battery removals it broke and wouldnt turn on again and NOW this new blackberry with the same white screen problem! please HELP ME ANYONE PLEASEEEEEEEEE!!!
thanks

Do you have a media card installed? If so, remove the battery while the phone is powered on, remove the media card (leave it out), then reinsert the battery and let the phone fully reboot. See if that makes a difference or not.
"Cats may taste like chicken, but they have more bones than rabbits."
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I FIXED MY PROB WITH GIFFGAFF SIM ..blackberry curve 8520 sim not provised 2 ....sos

hello for 2 week now iv been trying fix this prob its on orange but unlocked ...iv tryed all sorts of stuff from service books to os updates and still no joy how do i fix this prob...the phone is in uk..running on v4.6.1.314 ....& it wont update to the latest 5
realy i think i need a complete back up .....witch i dont have
im lost im ready bounce it of the wall .... is there a place i can get the full factory os with the orange system ?

Hey bbgod,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
If this BlackBerry® Curve™ 8520 smartphoneis from a different provider, you can only update to the latest version from that provider.
You can check for updates by going to www.blackberry.com/update
Let me know if you have any more questions.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

I was recently blocked from using app Jack'D. Message I receive says "Your device has been blocked". How can I get around this?

I was recently blocked from using app Jack'D. Message I receive says "Your device has been blocked". How can I get around this?

Quoted from their FAQ's:
I got an error message saying my device is blocked. Why did this happen?
There are two reasons this could happen: You have deleted your account or you have been banned due to violation of terms of service.
- You have deleted your account.
When you delete your account, you agree that your device would be blocked for at least one month. This policy is enforced in order to protect users from stalkers. (If the system allowed users to create and delete their accounts any time they wanted, the Block feature would be compromised and wouldn't be able to protect users effectively.) Please understand this is not a punishment but a security measure intended to keep all of our users safe.
- You have been banned due to violation of terms of service.
Users of this mobile application are required to comply with our terms of service and instructions provided by our service team. The most common violations include, but are not limited to: Creating multiple accounts, uploading pictures not complying with our terms, and abusing the Report feature. In most situations, you will get a warning before you are banned from the app. If you receive a warning from our service team, please read it carefully and take it seriously. If anything is not clear, please contact user support for clarification.

My Blackberry Curve 8520 turns itself off, lock and get a white screen.

Whenever I'm making a connection, it starts to give strange noises during the call and ends up shutting down completely. When I try to turn it on again, it starts loading the OS, when the progress bar loads halfway, he gets the white screen and locks up completely, making it impossible to use again. The Blackberry only back to work only when connected to the battery charger. I hope someone can help me! Thanks in advance. The text can be somewhat meaningless, because I'm from Brazil and translated using Google Translator.

Hi denisssilva94,
Welcome to the Support Community!
I would suggest first testing your BlackBerry® Curve™ 8520 smartphone with another battery to rule out any issue with the battery itself.
If you have the same issues when using another battery, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software.
For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issue has been resolved before restoring any data from your backup file.
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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Serious probl;ems getting around this blackberry curve 8520 ??

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