[Serious Problem] with blackberry curve 9300

hello everyone ,
i am new to this forum my reason for comming to this forum is very sevire. 1 month before my phone was working perfect but suddenly this month nearly 10-15 days ago it started turning off randomly without any notice . and it turns on only when we take out batter and put it in again or connecting it to a wall charger it is having servere problems my back cover is not fitting perfectly when i looked at my battery it was puffed from center and constantly it gives me msgs that "battery drained shutting down handheld".
Solved!
Go to Solution.

Hi and Welcome to the Community!
Based on what you describe, I would guess that your battery is damaged...possibly dangerously so. I recommend you immediately remove it and, if you remain in warranty, seek formal support under those terms. If you have no warranty, then I recommend you obtain a replacement battery. Hopefully your device itself is not causal to the damaged battery.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

Multiple Problems with BlackBerry Curve 9300

Hi everyone
Model info: BlackBerry 9300 (sG, Wi-Fi)
OS version: v5.0.0.846 (Bundle 1440, Platform 6.3.0.39)
Yesterday night, i get the little envelope saying that I have a sms message but when i click on the icon (sms & mms) on the screen, i couldnt see my latest sms message but infact i could see some faulty messages which i couldnt delete and i could only see half of the list and the other half is empty with blanks. In order to view them I have to go to view folder and select my SMS inbox. It was not like this for the past few days, as i could straight see all the latest sms message just a click on the screen icon.
The only thing I have changed is that i accidently clicked on this:
At the menu of the SMS and MMS, i click on Options - Inbox Settings - Other Message Types - SMS AND MMS <<<i had click on this and save it accidentally and i am not able to normal view my sms message again.
Can anyone tell me how to change it so my sms messages could be seen without having to go to view folder and select my SMS inbox.
Another problem, some of the sms message is undeletable. No matter what method i have try it refuse to delete. I am still able to use it to send message but there will not be any message shown there where normally it should. Can any help on this? I have tried looking in saved folder but there is nothing in there to delete or all the option shown in the menu but there is no solution to this.
And the trackpad, Thought there are times it is smooth scrolling but there are times i had hard time to move it up and down left or left. Worst is sometimes i had to mover many time before the trackpad move up.
Please Help me for the above.
Thank You
Karen

Hello, me too have the same problem with my phone.
Model: BB 9300 (3G, Wi-Fi)
OS: v5.0.0.977 ( Bundle 1602, Platform 6.3.0.63)
But, this problem occured without changing any of my settings.
so, pls help me on this.
sreekanth.

Serious problem with blackberry 9300 Curve handset and denial from BB to replace the same, under warranty.

Dear Blackberry Authorities,
It is really a horrible experience with the handset of blackberry for me. I have purchased blackberry Curve handset 9300 on 22nd April from a "Phone Store”, Shop No.78,79,community centre, New friends colony, New Delhi, The Invoice No. is 319,The details of the handset are as follows:
Handset: Blackberry Curve 9300 1256-India Qwerty-Pink
Name: Blackberry 9300: ETA-716/2010/WRLO
Model: RDA71UW
It has been more than just three months ,when i purchased this handset ,It worked fine for about only fifty days from the date of purchase and from the second month ,to my shock, serious problem started in the handset and some time it was getting hanged ,sometime some keys in the keypad did not work ,some time it was getting hanged the moment I receive incoming call., sometime sms sending problem, some time some other problem ..Every time I used to switch off the phone and start again, then it used to work but after some days again there were some other problem occurring in the handset.
The phone was not getting connected to PC from the starting, and i have tried so many times but i fail to get success.
Many a times when I used t send sms the entire alphabet typed on sms has gone separately as a single alphabet in a particular sms to the recipient, causing embarrassment for me in my organization. I would blame the black berry for this embarrassment as this has caused due to faulty phone they have sold me,
I am service class person and i get occupied with my work at office in the day hours and doesn’t have time to go to the service centre of blackberry every time the problem occurs, as there are only one service centre available in Delhi at Lajpat Nagar.The service centre is about 20 Kilometers away from the area my office is situated, I managed to keep the phone running by switching off and switching on after one or two minutes, every time the problem occurs but in the first week of last month ,when the problem started continuing after switching off and switching on also ,I was bound to go to service centre at noida since it is close to my place (about 14 Km) in comparison of Lajpat nagar at new delhi,the service engineer at blackberry service centre saw my phone and said there is some software problem which can be rectified by reinstalling the software, and there are some hardware problem also (some keys on the keypad is not et. all working) ,for which i have to surrender my phone to them and they will send it to the Blackberry Office (they did not give address) and it would take 15 days at least ,thus since I had no back up phone and my each and every contact no. was there in phone it was difficult for me to give them handset at that time ,so I requested them to rectify the software problem by re installing the same.
I asked the service manager to get the backup of all the data and contact no saved into the phone, but they refused to do so and they asked me to go to some other shop nearby to get the data backup, I went to that shop and they asked 250 Rupees for data backup of my phone. I was bound to say yes to them for the amount the charge for backup .I gave them my handset and after 20-30 minutes they came back to me by saying, we cannot store your data backup as it is not connecting to PC. It was a highly disappointing reply for me.
Then i again went to your service centre and written down some important contact no.(the number which was stored on phone book) on piece of paper and taken out my SD card ,and gave them handset for re installing the same.
They gave me my handset after one and half hour and said" now it would work fine except hardware problem.".I came back and to my utter shock again after two three days handset was into its old condition ,then also I tried to manage with handset and when i could spare sometime I went to your service centre again on 24th July at Noida,
they took the phone and said it would take 12-15 days to return the handset after rectifying the problem,when i requested them to change the handset with a new handset which is at least in good working condition , they clarified that if the hardware problem is not manageable or repairable ,i would get new handset had no option except to give them handset for rectifying the problem.
Now,It is the time for a biggest shock from blackberry people-Today on 3rd August ,i have received a call from noida blackberry service centre to inform me that my handset cannot get repaired under standard warranty conditions of blackberry as there are some moisture into the phone and there is no warranty if there is a moisture inside the phone.
Thus now i wish to inform all the concerned ,Blackberry/Research in Motion ,managers/authorities ,that i have explained above ,all the things ,happened to me in last three months of my purchase of handset, in detail ,so i would again request to Blackberry/Research in Motion ,managers/authorities, to rectify the problem of my handset or change the entire handset so that I can use the same peacefully and should not roam around the service center of blackberry.
Giving this lame excuse that "there is a moisture inside the handset and thus it can’t get repaired or changed under warranty " is a clear case of cheating and harassing the customer, I have bought the handset to use it for my communication purpose not to roam around the blackberry service center nor to put water or moisture inside the handset and play with the handset and fight with all of you.
If there were some moisture inside the handset then that should have been seen by the noida service centre people also during my First visit itself by them and they would have refused taking the handset for repair. They did not refuse but accepted handset and reinstalled software also, If there was some moisture that would have been seen by them that time only.
In my second visit also the took my phone and seen the inside condition also of handset in front of me ,they did not see any moisture, that time also ,and now after 10 odd days ,there are some moisture inside the phone??????.
I have no idea how blackberry keeps its handset ,which has come to them for repairing ,but if there is any trace of moisture into my handset ,that would have come into the handset ,during these 10 days only when phone was with blackberry authorized service engineers for repair purpose. What I know is that My Blackberry handset is under warranty and it is not working properly thus it should be replaced by Blackberry.
On the keypad if some key are not working that is a hardware problem which was there in the handset and it has no connection with the moisture.
If this is the way blackberry is treating its customer, i would say it is harassing its customer, and does not want to rectify the problem .in this case, I would have no option left except to go to the consumer court in Indian judiciary system. And moreover i would inform my and other friends, organizational employee also not to use services/or buy blackberry handset if this is the way BB is treating its customer.
I would request all the concerned persons/managers/authorities of Blackberry/Research in Motion, take action into my case urgently and rectify the core problem into my handset instead of giving lame excuses, and change the faulty handset of mine with a new properly working handset under warranty condition.
Best Regards
Asim
Edit: Personal information removed. At no time should you provide any personal information to any other community member. Please review the Community Terms & Conditions and Support Community Guidelines for additional information.

dubem747 wrote:
It looks like your phone has a some virus, use your computer to scan and remove it.
not possible for it to have a virus and a PC would not know how to scan the OS as its protected
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Facebook does not work with BlackBerry Curve 9300 ??

Hi, I just got a BlackBerry Curve 9300 v5.0.0.832. My current carrier is Virgin.
Anyways. The message I get is "You are currently on a service plan that does not support this application. If you want to use this application please contact your service provider to upgrade the plan"
I've been reading how you can get v. 1.6 for Facebook, but I don't know how! Please help! Thx!

In order to use the Facebook app etc you need to ensure you have a full blackberry data plan as opposed to an email only blackberry data plan or standard data plan from your carrier.
Give them a call and see what your options are.

Problems with Blackberry Curve GPS

I am having problems with the GPS feature on my Blackberry Curve. Whenever I start the GPS function on Maps, all it shows is "searching for satellites. Everything is set correctly and it still doesn't do anything. I do a battery pull, then it works fine for a little bit and after awhile, it crashes again.
I shouldn't have to do a battery pull every time I need to use this feature. Anyone have any tips on how to correct this?

When having issues with the Vz Navigator on your Blackberry, you may need to check the application settings. Listed below are steps to ensure your settings are correct.
Device Software Version 5.x
From the Home screen, press the Menu button.
Select Options.
Select Advanced Options.
Select GPS.
Select the current setting in the GPS Data Source field.
Select Device GPS.
Select the current setting in the GPS Services field.
Select one of the following settings:
Location On
GPS enabled
E911 Only
GPS disabled
Select the current setting in the Location Aiding field.
Select one of the following settings:
Enabled
Disabled
Disabled While Roaming
Press the Menu button then select Save.
Additionally, you may want to update the vz navigator application on your device. I have listed steps below.
From the VZ Navigator home screen, press the Menu button.
If presented with the Update screen, proceed to step 5.
Select Preferences
Select Advanced.
Select Check for Updates.
Select Accept.
Select Click Here to Download VZ Navigator.
Ensure Set Application Permissions is checked then select Download.
Ensure all permissions are set to Allow, press the Menu button then select Save.
If presented, select Yes / Replace.
If presented, select OK.
If presented, select Reboot Now / Reboot Later.
The installed application cannot be accessed until the device has rebooted.
Lastly, updating your phone to the network is also recommended once a month. This is called a PRL update and I have listed the steps below:
To update the PRL:
Power on the phone within the Verizon wireless coverage area.
Dial *228 then press SEND (this call is airtime free and may take up to 2 minutes).
When prompted, press 2 for the option to update the PRL.
Once completed, a confirmation message will appear to informing that the phone has been re-programmed with the new PRL.
Press End to terminate the call.
Power cycle the phone to complete the update.
KinquanaH_VZw

Sync Problems with Blackberry Curve 8310

I am also having a problem sync my new Blackberry Curve 8310. I previously had a Palm Treo 650. I was finally able to sync the contacts from my Palm to my Blackberry. I am assuming just like the Palm Treo software I can also view the contacts on my desktop, but I have not been able to view the contacts on the Blackberry Desktop Manager software. Where do I view this information, that I might have downloaded, there is now tab for the software that allows me to manager my contacts and my calender.
I use Outlook express for my emails is there any way I can make the Outlook Express the primary software on my desktop for managing my contacts and my calender and being able to sync to my Blackberry.

Hi and welcome to the forums!
DM is not like the Palm Desktop in that there is no set of visual organizers (calendar-contacts-tasks-memos) to see. DM serves to sync your data between the BB and another desktop application.
Here is a listing of the apps supported by the various versions of DM. http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB12268&slic...
When I migrated over from my Treo 650, the Switch Device Wizard did not work. As a workaround, I sync'd my Palm with Outlook 2003. To do this I had to use the original cd that came with my Treo to change the conduits so the Palm Desktop sync'd with Outlook. Not sure if I needed to use the cd to do this, I think you can change those setting in Palm Desktop, but make sure to map the fields well so your data imports into Outlook as you want it. (The fields are a little different between Palm and Outlook). ALWAYS make sure you get a good sync of your Palm data before doing any of this. That way you'll have the data in the Palm Desktop as a backup.
Once I had the data sync'd to Outlook, I just had to set up the synchronization setting on DM to sync over to my BB.
Post back if you have any further questions. Let us know how it goes.
IrwinII
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Problems with Blackberry Curve 9220

Hello,
I bought Blackberry Curve from New Delhi, India approx 6 months back.
I am facing problem with the phone.
The phone is automatically getting switched off after I which I need to take out the battery and reboot.
This is happening very frequently in a day arnd 7-8 times.
I am presently working in Singapore.
Could any one please give me the service centre address for BlackBerry in Singapore where I can get the problem resolved.
Thanx...

Hello divya1404,
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Link: http://www.blackberry.com/btsc/KB03621
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo
Thank you
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Battery problems with blackberry curve

I bought my Curve 9220 two months ago. The phone was just working fine until just a few days ago I'm having problems with the battery. I charged the phone overnight and removed the charger in the middle of the night after the battery has been fully charged. After a few hours upon waking, I checked out the battery and the charge is almost empty and the phone is overheating! It's the fourth time it happened. I don't know if this is normal or if the phone or the battery is the problem. Help!

Hello trish
Welcome to the forum.
Try removing the battery, now connect charger to phone and now reinsert the battery and leave to charge. Since its heating up before monitor after it has been charging this way after some 10 minutes to see if the phone is heating up.
There is usually some warmth that accompanies the phone, if its just warm then leave to charge for atleast 8hrs but all awhile monitoring heat.
If the issue persists as far heating is concerned as charging it appears unsafe to continue phone your service provider and claim your warranty.

Update problems with blackberry curve 9360

I need help, I downloaded the latest software update for my blackberry curve 9360, during installation the freezes at 9%, I've looked everywhere for the answer to fix... I've tried safe mode but it doesn't let me select the 'OK' option, I downloaded the bb desktop software where it can find my phone but down the bottom right corner it just says connecting, would really appreciate the help

Hi and Welcome to the Community!
(Credit JSanders)
There are two methods of recovery for you to try:
One:
Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.
If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.
Secondly:
Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.
Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Major Problems with BlackBerry Curve 9350- Rebooting

My BlackBerry Curve is notorius for needing the occasional reboot to help reset signal after a particularly bad storm. However, when I rebooted this time, it came to with several additional folders. Some said "MMS" inside, others were "Setup" and "Options", all items contained in other folders. It was odd, so I went ahead and rebooted one more time, going so far as to take the battery pack out to ensure a complete shut down occured. Again, when it came to, it displayed additional folders, I could not hit the menu butoon on them to move them else where, and all the items they allegedly contained were already in other folders.
Other aspects of the phone work fine, except for additional folders that mystically appear when I rebooted.
Please help!

Hey robinharris11,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
This sounds like a software related issue, follow the steps in this KB article and then test the performance prior to restoring any data: www.blackberry.com/btsc/KB11320
Let me know if you have any more questions.
Cheers.
-ViciousFerret
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Click Accept as Solution for posts that have solved your issue(s)!

Problem with Blackberry Curve 2 volume

Hey,
Everytime by Blackberry 8530 switches to a new song in the Media Player, it turns the volume up several notches. This usually only happens when I'm listening through headphones. Is there something I can change to make it stop?
Thanks,
Christy

Hi fireweed,
Welcome to the Support Community!
Are you doing a wireless BlackBerry® Device Software update or are you using a computer?
Since your BlackBerry® Curve™ 9360 smartphone is unable to start completely, I would suggest trying to use the BlackBerry® Desktop Software to reload the BlackBerry® Device Software if you have access to a computer. For further steps, please see the following KB articles:
For Windows® : "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/IAfXWd
For Mac: "Unable to application load a BlackBerry smartphone showing JVM 507 or JVM 513 using BlackBerry Desktop Software" http://bbry.lv/J0V8BH
Please note that this process will remove all data from your BlackBerry® Curve™ 9360 smartphone.
Hope this helps.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Has anyone had allot of problems with BlackBerry Curve?????

I purchased a BB back in May. What a mistake, I'vfe gone throught 4 now!!! Screen doesnt tun on

I used the original Curve for years without a problem and never replacing anything more than the trackball. Perhaps build quality on the Curve has changed since then, as I've seen quite a few posts like yours.

Battery bulging problems with Blackberry Curve 3G

My blackberry is making battery(s) bulge up causing them to not work properly, hold a charge, etc.
I know its not that batttery because it first happened to my original battery, and I found this out when I took it into a telus store and they showed me this. They gave me a free used battery that was in perfect condition, not bulged at all and by the next day it was bulged to the size of my first one. It is bulging so bad that it pushes my backing off and has now broken the three bottom tabs that clip the backing into place off. I have talked to two telus operator people over the phone (since in store pople do not have as much knowledge or power) The first said that there were some blackberries that were recalled for having this problem and that if mine was found to have that problem it would be replaced for free since it was a hardware problem not something I could have done. The second said he had never heard of that and that telus doesnt do recalls on anything and that I was basically screwed because I was just over my 1 year warranty.
Im wondering if anyone has had this problem or if anyone has any suggestions.

Not minor to me.
I'm trying to help you troubleshoot the issue and what you might consider minor information may not be so minor IF it affects the suggestions given you.And, the lack of it just frustrates you and wastes your time in responding.
Anyway, you've already decided what the culprit is... not your battery, not your (or other) chargers. So, it's the device.
Get a warranty swap on the unit from your seller.
Good luck.
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Browser problems with blackberry curve

Hi not sure if anyone can help or if ill have to deal with rogers, when i try to use my broswer it comes up with the error saying you must have a minimum 500mb blackberry data plan and when i called rogers they said i do have that. if anyone knows anyhting that would be great!

Your device may very well be activated but it does not, for some reason, have the service book for the browser. Service books are how your phone knows how to handle functions on your phone. Think of them as 'instruction books' for your BlackBerry.
You need to resend your service books to your phone. Here is how to do it:
http://www.blackberry.com/btsc/KB15402
Do that and let us know your results.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Battery Problems with Blackberry curve 8530

I just got this phone 6 days ago and i'm problems cuz it just give me like 7 or 8 hours of life. i tried everything, wi fi off, no app runs and nothing works.

Although I am loving the phone, I must agree it is very disapointing to live the short battery life on this phone BB8530.
I have the wifi/blue tooth turn off, when I press/hold the menu botton all I got running is the standard stuff that I don't know how to shutdown, browser, BBM, Messages,home,phone, and still my battery life is very limited, I pretty much have to have the phone plugged in where ever I am, I have an office charge, car charger and home charger...
How do I shutdown an application / kill it, correctly ?
How do I know what is running in the back ground ?
Other then updating the software, what else can be done help the battery life...
I am a bit worry about updating software since I have heard that sometimes it doesn't work for the best.
Please explain.

[Serious Problem] with blackberry curve 9300

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