Serious problem with iTunes: Entire library lost!!!!!!!!!!!!!!!

I recently de-installed Norton System works from my PC and installed Kaspersky Anti-Virus 6.0. It took a while to remove Norton so I left it over night. Well last night when I opened my iTunes, I noticed my entire library is now missing and I can't seem to find it on my PC. I also want to try to connect my iPod to my PC and maybe recover at least some of my songs and re-create a new library. If someone has any info on that, it would be appreciated as well. It almost seems as though Norton removed it during the de-installation process. I am very upset about this since I had over 500 songs on the library including my over 200 songs downloaded from iTunes. Please let me know what has happened here. Also to note, I do not leave my PC connected to the internet when I'm not using it so I do not believe someone came past the firewall and erased the lirary over night.

Hi, dgmunch.
Although your iTunes Library display is blank, your song files may still on your hard drive.
Have a look at this article in the Apple Knowledge Base for some ideas on how to find them, changing file extensions in the search as is necessary (i.e. .mp3 or .m4a.)
If you find the files,then something is most likely amiss with your iTunes Library files which are needed for iTunes to know the contents of your Music Library and where the files that make it up are located.
If you don't have a back-up copy of the iTunes library files, you will have to make use of this article in the Apple Knowledge Base.
But if there is no sign of the files on your hard drive, then you will want to have a look at Zevoneer's post.

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Serious problems with iTunes

Hello,
I updated my iTunes yesterday and my music library disappeared completely. I tried to use the back up of the library made previously and it didnt work. I then added my whole music folder to iTunes successfully except that there was around 30 of each playlist (90s music etc). This caused iTunes to run very slowly and as they wouldnt delete i had to go through and delete my library very slowly as to not make iTunes crash. I then sucessfully uninstalled iTunes and got rid of all the library back ups which may have been the cause of the mutliple playlist.
On re instalatiuon of iTunes the multiple playlists had gone and the scroll bars had gone black. I added my My Music folder and to my horror the music didnt play anymore. I have been through all the help sections for this problem and nothing seems to work. iTunes at the moment is very unstable and crashes very often. Could this be a quicktime problem? I would very much appreciate some help.
Thankyou!
C Vallender

This is the iTunes Music store forum, since you are having a problem with iTunes you need to post in the "using iTunes forum." Posting in the wrong forum usually delays a response to your issue.

Serious problem with Itunes

I have a problem with my Itunes. Whenever I add songs to my itunes library and sync with my iphone, it works. but after that, when i close itunes or restart my computer and turn itunes on again, my songs just dissappear and empty. I dont know why though i tried to update itunes version and uninstalled it but it still hasnt worked still. Can some1 help me plz

In addition, Sony have released an update to fix this problem for some models. You need to check your region's Sony support site to see if there is a download for your model.
Unfortunately I only have the European site to hand.
http://support.vaio.sony.eu/computing/vaio/flash/hub_cons.html

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Please can someone help I purchased an album off of Itunes the other day (I am using a a mac osX Leopard and the latest version of Itunes) while downloading I had to close programme. The next day I started the downloads again via check for purchases. As downloading every track came up with a -50 error then itunes locked up.
When I reopened Itunes and checked for purchased items the tracks that had not yet been downloaded have disappeared and it cam up with an error library file is not recognised will be name it damaged.
Today I have downloaded another album but apart from 1 song it only plays about 30 - 60 seconds dependent on which track you select also now with I drag movie files to itunes they do not appear, however this always worked for me previously.
Do I have to remove Itunes from my mac and re-install and can I get my purchased tracks back if I do this?

Have you restored the iPod to ensure it is completely empty before reloading your music from iTunes?
See: How to restore the iPod to factory settings.

Serious problems with iTunes HELP

Hello,
I updated my iTunes yesterday and my music library disappeared completely. I tried to use the back up of the library made previously and it didnt work. I then added my whole music folder to iTunes successfully except that there was around 30 of each playlist (90s music etc). This caused iTunes to run very slowly and as they wouldnt delete i had to go through and delete my library very slowly as to not make iTunes crash. I then sucessfully uninstalled iTunes and got rid of all the library back ups which may have been the cause of the mutliple playlist.
On re instalatiuon of iTunes the multiple playlists had gone and the scroll bars had gone black. I added my My Music folder and to my horror the music didnt play anymore. I have been through all the help sections for this problem and nothing seems to work. iTunes at the moment is very unstable and crashes very often. Could this be a quicktime problem? I would very much appreciate some help.
Thankyou!
C Vallender

You can't.
Obviously the same mechanism is used as in Mail. I can't put more than about 25 conditions in the rules for Junk mail. It's the same problem. There is no scroll function unfortunately.
The workaround in iTunes is to make several smart playlists (someone called them building blocks) and combine them in another smart playlist.
M

Serious problem with itunes, please help!

ITunes gives me an error when I try and open it, says windows has encountered an error. I tried uninstalling it and it gives me another error but says iTunes has uninstalled and asks me to restart. iTunes is gone from my add/remove menu but quicktime remains and refuses to uninstall. The uninstall box simply closes halfway through opening the uninstallation program. Help please!

hi matt!
gaah. okay, first of all, make sure your
b antivirus and antispyware
are switched off during installs and uninstalls.
lets try using the Windows Cleanup utility to remove the QT clog in your Add/Remove:
http://support.microsoft.com/kb/290301/
... and also use it to make sure you've got rid of any last vestiges of itunes from your system (i don't like the sound of that crash on the uninstall).
then use the instructions on uninstalls given here as a guide to manually removing itunes and QT program files and folders:
http://docs.info.apple.com/article.html?artnum=93976
now download and save to your hard-drive a standalone QT installer (well run the installation from there rather than online). there's a link to a standalone inside here:
Scott Patrie, "Installation hangs on "installing QuickTime"", 10:33pm Oct 7, 2004 CDT
once that is properly installed, reboot. then download and save an itunes 5.0.1.4 installer to your hard-drive, and then run that.
keep us posted on your progress. if you get any further errors, describe them as fully as you can (include error message numbers if you're getting any).
love, b

Serious problem with my iPod Classic/iTunes

I have a 6th Generation iPod classic (80 GB), and recently, I have been having some serious problems with it.
When I connect it to iTunes, there is usually no problem, it shows up, plays and displays the music correctly, etc. However, if I try to ADD any music to it, iTunes will freeze, then close, and within 5 minutes, my entire computer will freeze completely, and be shut off. For whatever reason, happen when my iPod finally disconnects because my computer turned off, all of my music is missing from the library (This doesn't happen every time it freezes, because I try to disconnect my iPod manually before everything freezes). The music is still on the iPod, (it says that I have XX.X GB of "other" instead of music/videos), but it doesn't show up. When I plug in my iPod, iTunes says that there was a problem and I need to restore it. The first time this happened, I lost over 5,800 songs, but I forgave Apple, because these things do occasionally happen, plus I had no idea what exactly went on. The SECOND time happened within the same week, after I had put 800 songs back on the restored iPod. The first time happened when I was using iTunes 10 (which is seriously buggy on my computer, and freezes often), so I switched to iTunes 9 (still buggy, but doesn't freeze quite as much), and the same thing happened. So now I'm thinking it's my iPod's fault. My iPod does a whole host of minor problems over time such as making certain songs cut off at a certain specific point for no reason (Always the same song, always the same cut off point, and I can't fast forward past it, I also can't delete the songs because if I highlight them on iTunes, iTunes will freeze, and if I find them under the music folder in iPod control, my computer will freeze), freezing the entire iPod for seemingly no reason, and somehow messing up my album artwork (it will appear as "Colourful Static"), along with alot more.
I know this is a troublesome problem, but if anyone could somehow shine some light on this problem, it would be tremendously appreciated.
Thank you
-Eric Luna

Unfortunately, when a hard drive starts clicking that means it's going bad. The mechanism is having trouble reading the drive. Since the iPod is mostly just a harddrive and a battery I have a feeling that this is your problem.
watch this video. http://www.youtube.com/watch?v=wMm6c3fr-fU
about 25ss in is where the clicking starts. If it sounds like that, but softer and more muffled since it is a smaller drive that is being enclosed then I think you might be SOL. Maybe if you're iPod is still under warranty you can get a credit and go for a touch and avoid moving parts all together?

Does anybody know if Windows 8 is causing a problem with iTunes? Many songs on my old iPod are now missing in my iTunes library and I can't find them anywhere. Also, I have a new iPod and am afraid of using it for fear of something else going wrong.

Does anybody know if Windows 8 is causing a problem with iTunes? Many songs on my old iPod are now missing in my iTunes library and I can't find them anywhere. . Also, I have a new iPod and am afraid of using it for fear of something else going wrong.

Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.

Hi am having problems with iTunes,I have all my music on my 4s but I bought the iPhone 5 today.us there any way that I can transfer music over to my new phone without using the library?as it doesn't seem to be on my PCM anymore.

Hi am having problems with iTunes,I have all my music on my 4s but I bought the iPhone 5 today.is there any way that I can transfer music over to my new phone without using the library?as it doesn't seem to be on my PC anymore.i reset my pc and save my iTunes to a hard drive but can't access it.Need help please

" When I did this, my library showed all the music I have "purchased" from itunes but did not have the music that I downloaded a long time ago through itunes from my old CDs."
Correct.
" How can I get that music to show up in my library now on my new computer? "
Copy it from your old computer or your backup copy of your old computer.
The sync is one way - computer to ipod.

What is the problem with Itunes 11.0.1.12 and adding music to the Library?

What is the problem with Itunes 11.0.1.12 and adding music to the Library? I had no problems when I updated, just had to get used to the new format and appearance. Added a few albums here and there, and then today I can't get anything in the Library. I've always just dragged and dropped my music with no problems. I've had an Ipod for the last six years and never encountered any big problems with Itunes or my various Ipods.

Why is this Itunes such a pile of junk? If I restart my computer I can sometimes find the recently added music in my Itunes Library.
It would be nice to know if other people are having the same problems.

Serious problem with AppStore/iTunes WiFi Store. Cannot connect

Hi
I has a serious problem with my iPod Touch: When I tries to open App Store on my iTouch, I usually gets this message: *"Cannot connect to iTunes Store"*, often followed by *"Cannot retrieve download information. Please connect with iTunes."*. iTunes on my MacBook seems to work just fine.
I might also be able to use the AppStore for a minute or so, and then the problems are coming back. All other internet-enabled apps is working fine, except the iTunes WiFi Store who's having the same problems as AppStore.
What should I do?

That would be a wonderful suggestion if my computer could connect to iTunes. Since about July my computer keeps giving me error 11222. I've tried everything on the support discussion board, but they haven't solved the problem either, and my software is up to date. Today instead of giving me the error, it's just been sitting for hours saying "Accessing iTunes Store". I was really hoping that I could just use the wifi on the iPod to access the iTunes and AppStore. Any other suggestions until iTunes gets fixed on my computer? Thanks for your help - Lex

Is anybody else having problems with itunes (10.6.3.25) and ipod touch (5.1.1)?

Lately I've been having a ton of problems with iTunes and my iPod Touch (4th generation). Lots of error messages such as can't connect to itunes store, incompatible application, ipod detected but not identifiable, invalid response received from device, unknown errors [mostly (0xE8000001)], problem with audio configuration, etc. I've done everything I could think of. Uninstalling iTunes (with all the components) then reinstalling with the newest version (10.6.3.25), running diagnostics and such. If it does appear (about 2% of the time) then iTunes freezes and/or it won't sync. I also try to change some info (song title, artist, artwork, etc)(when it DOES come up) and it shows up on itunes but not on my ipod. My ipod appears on my computer but not in iTunes under devices like its supposed to. I've been to all the support threads I can possibly find and NOTHING has helped. I also had the latest version for the ipod touch (5.1.1). And I've never had any issues with iTunes or my iPod touch before. I know I should probably try restoring my ipod but I absolutely do not want to do that unless I have to because i have a lot of music, apps, movies, etc I'm not able to back up. Also, I'm using a Windows 7 computer. Please Please help if you can, I am frustrated because I can't do anything.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2

Problem with itunes and iphoto after time machine restoration

After an apocalyptic type meltdown in my hardrive the other night, I now have a new one. I have restored as much as I had backed up using time machine when I turned my computer back on for the first time. However in iphoto it lists all the different albums I have, but all the photos come up as grey squares. They are definitely on the computer as you can see them in the iphoto originals folder in the finder window.
A similar problem with itunes. My itunes library is totally blank, with no songs whatsoever. However the songs are there in itunes music folder.
How can I restore everything back to normal?
Matt

Look at Q15 here. http://pondini.org/TM/FAQ.html
There are separate sections for iphoto and itunes.
It has to be so complicated because Apple made TM to do too much and be too many things to too many people.. a horse designed by a committee. It has become flakey in later editions.
If you still have the iMac you can move the files directly from the source.. you don't need to use TM backups at all.

More problems with iTunes 9.1.0.79

Hi,
since I have had my iPhone I have upgraded itunes a couple of times and never had any problems until now.
I upgraded to 9.1.0.79 two days ago and am having all sorts of issues.
Now when itunes starts it takes ages.
When my iphone is connected I get a message saying:-
+itunes cannot sync information with the iphone 'iphone' because syncing has been disabled on this computer+
I click the yes button to enable syncing and then receive an error message:-
+itunes was unable to load provider data from sync services reconnect or try again later+
I then click OK and my phone appears in the devices list.
These error messages happen every time I start itunes, so by me clicking the yes button to enable syncing does absolutely nothing.
My iphone will sync fine just that itunes tends to freeze up and is very slow.
I run a diagnostic from the help menu and without my iphone connected it shows a red dot next to 'No iPhone or iPod found', which is correct but when I have my iphone connected this red dot is now orange, what is the difference in colour?
I have turned of all anti-virus and firewall software but itunes is still the same, very unresponsive, so anti-virus/firewall is not the problem.
I followed to the letter:-
http://support.apple.com/kb/HT1925 and totally uninstalled everything and then reinstalled itunes only to find the same problem persisting.
This is definitely a problem with itune 9.1.0.79 and apple should be addressing it pronto.
Here is the data from the diagnostic run and it shows my iphone as not found even though it is connected, showing in devices and I can sync to it, wierd!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
To Be Filled By O.E.M. To Be Filled By O.E.M.
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
iTunes Serial Number **************
Current user is an administrator.
The current local date and time is 2010-04-12 20:39:07.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon HD 2600 XT AGP
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPhone 3GS running firmware version 3.1.3
Serial Number: *********
** iPhone/iPod touch Sync Tests **
Sync tests completed successfully.
I have blanked out serial numbers etc..
Regards..,
K :0(

notice how under diagnostics readout it shows "most recent device not currently connected"
mine does same thing and i have iphone connected when i do it.
my problems also started with this update and i show 4 errors in event viewer which is under adminastrative tools in control panel.
MY problem is super slow backups for a 16gb 3Gs with 12gbs free. a backup used to be done in like 30-45 seconds now takes about 5 minutes and looks as if it stals at a few points when looking at bar at top of itunes.
my iphone shows up in itunes and shows all pages etc. i do everything manually although i do sync apps.
everytime i connect iphone and open itunes i get 4 errors thats show up only in event viewer (but anyone who maintains computers should be aware of all tools available to them to see whats going on in the background) that show up for "BONJOUR" i have posted this here and under bonjour forum. i turned off bonjour services the proper way again thrru adminastrative tools>services double click bonjour and change for "automatic to "disabled". don't do it through msconfig as some would tell you to do if it's a bonjour issue.
but checking out event viewer can give you valuable info so you don't do the apple nonsense wasting hours to clean up their messy installation only to have it do exact same thing again. it's obvoius they have a conflict.... now we can only hope for a resolution ie UPDATE if enough complain by sending them all this.
i don't have a jailbreak phone nor am i rebuilding anything i'll live with it till they fix it as my event viewer log isn't getting filled up with bonjour errors anymore nor do i need all this bloated crap apple sends our way... i do have quicktime pro.

HT1589 problems with itunes after updating..can't locate some of my songs..some have an exclamation point beside them how do i get these songs back in my itunes

I'm having problems with itunes after updating. I've lost all my playlists,,finally played around with it and got the songs back but some have an exclamation point beside them and can't be located. they are songs i've purchased. I'm not very computer literate so this is a major problem. I have spent hours with this. I just want all my songs to play even though I'm not happy that I have to recreate my playlists. It would be so much easier if I knew and understood how to correct this. Has anyone else had this problem and if so..is there an easy way to correct it?

Not sure how this is an ipod touch question.
Perhaps you should post in the itunes forum.

Serious problem with iTunes: Entire library lost!!!!!!!!!!!!!!!

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