Serious problem with itunes, please help!

ITunes gives me an error when I try and open it, says windows has encountered an error. I tried uninstalling it and it gives me another error but says iTunes has uninstalled and asks me to restart. iTunes is gone from my add/remove menu but quicktime remains and refuses to uninstall. The uninstall box simply closes halfway through opening the uninstallation program. Help please!

hi matt!
gaah. okay, first of all, make sure your
b antivirus and antispyware
are switched off during installs and uninstalls.
lets try using the Windows Cleanup utility to remove the QT clog in your Add/Remove:
http://support.microsoft.com/kb/290301/
... and also use it to make sure you've got rid of any last vestiges of itunes from your system (i don't like the sound of that crash on the uninstall).
then use the instructions on uninstalls given here as a guide to manually removing itunes and QT program files and folders:
http://docs.info.apple.com/article.html?artnum=93976
now download and save to your hard-drive a standalone QT installer (well run the installation from there rather than online). there's a link to a standalone inside here:
Scott Patrie, "Installation hangs on "installing QuickTime"", 10:33pm Oct 7, 2004 CDT
once that is properly installed, reboot. then download and save an itunes 5.0.1.4 installer to your hard-drive, and then run that.
keep us posted on your progress. if you get any further errors, describe them as fully as you can (include error message numbers if you're getting any).
love, b

Similar Messages

Problems with iTunes, please help

Hey:
This is my problem... I just bought and iPod Nano and installed the iTunes software, and at the beginning it was working perfect, then my computer started doing weird stuff every time iTunes was on and it even got me the blue screen of death (I have a PC and my OS is Windows Vista Ultimate) so I had to restart my computer.
After doing it, I cant open iTunes anymore. Each time I do I get first a message that says "iTunes has stopped working. Windows is looking for a solution to the problem.", after that I get a message that says "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if any solution is available."
Then I get a windows that says this:
"Download updates for iTunes
This problem was caused by iTunes. iTunes was created by Apple Inc..
Solution
A newer version of iTunes is available for download that will address this problem. Apple Inc. recommends updating to the latest version of iTunes to take advantage of security and stability improvements.
Go to the Apple Inc. website and install the latest version of iTunes:
Apple Inc."
But Im already running the last version and Ive even desinstalled and installed the software twice. I dont know what else to do and without iTunes, my iPod Nano is worth nothing.
These r the details of the problem Im getting:
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 7.5.0.20
Application Timestamp: 472bcf3d
Fault Module Name: QuickTime.qts
Fault Module Version: 7.3.0.80
Fault Module Timestamp: 473be8d5
Exception Code: c0000005
Exception Offset: 00055e30
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 720c
Additional Information 2: 87abfdde4e44868a2d32f6948e899598
Additional Information 3: 9842
Additional Information 4: 44f9b0c24d5b0e3b47d19db09c196961
Extra information about the problem
Bucket ID: 582161050
So, can anybody help me please??????
TIA
Antonio R.

What happens if you try to start Quicktime? Does it work normally? I am guessing that it doesn't, but describe what happens with any error message in full.
I am jumping the gun with the troubleshooting sequence here, but ...
Have installed any of the following - ACE & K-Lite mega codecs package, QT alternative, Storm codec, also WinAVI video converter. These are know to cause problems with QUicktime and need to be uninstalled.
ANyway I suggest you do a complete removal of iTunes and associated programs followed by a phased install of QUicktime then iTunes.
Download a new copy of iTunes and the stand alone Quicktime installer:
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Use the follwing method to remove the programs:
XP
http://docs.info.apple.com/article.html?artnum=93698
Vista
http://docs.info.apple.com/article.html?artnum=305409
Install Quicktime and check if it works, then install iTunes.
Does it work now?
This has been based on the assumption that QUicktime doesn't work, if it is OK here is an iTunes troubleshooting link:
XP
http://docs.info.apple.com/article.html?artnum=302856
Vista version
http://docs.info.apple.com/article.html?artnum=305491

I have a serious problem with GridBagLayout please help

I have an working code of an Swing application that has used gridbaglayout it works very well in desktop pc on 2000/xp with 800 x 600 screen resolution but the problem is when i change the screen resolution to higher say at 1152 x 864 resolution then the same code all the components are left align and not properly distributed even though i have GridbagConstraints.BOTH for the fill variable of the Gridbaglayout. Also i am facing similar problem when i run the code on the laptop.
Please help me and can anyone tell me what to do in case i want the layout to show in the same manner for higher resolution as it is showing for lower resolution.

you may have to setPreferredSize to a calulation from the screen resolution, if there is 1 thing that is 1 pixel too big for it, i find it stuffs the entire container
Drogo

Serious Problem with BAPI_USER_CHANGE please help

Hi experts.
I am using a Test system (Child system). The child system is attached to the CUA.
I have used the BAPI_USER_CHANGE to update the SNC of one user. But surprisingly, all
the emails addresses in the CUA of all users in the child system have been changed.
I think the system user chanegs this in a way.
My code is very simple written.
I have written a program that updates the SNC Name of a user. In this program I used the following BAPIs:
1)     BAPI_USER_GETLIST --> to get the user name of a certain user
2)     BAPI_USER_GET_DETAIL --> to get the other information of the User
3)     BAPI_USER_CHANGE -->     to change the SNC Name of the User.
Does any body have an idea as to why the system user changes all the email addresses in CUA for all Users that are in the child system?
I am relentlessly in search for answers please.
Thanks
Nadin.

Hi (Frank and Rob),
Thank you for your input. The note implies for release 4.6 but the release I am using is the basis release 7.0(SAP NetWeaver 2004s). I don't know if this matters in this release.
The system (TS) that I call the BAPIs in has two clients. Client 01(Test Monitoring) and Client 02(Test CUA). Now Client 02 is attached to the PRD (Master CUA system). But I run the BAPIs in Client 01.
The CUA settings for both Clients (01 and 02) in TS system is set to Global (Global button is ticked) in transaction SCUM. Also Internal-mail is set to Redistribution in both Clients in TS system and in PRD(Redistribution is ticked) in transaction SCUM.
The code below shows the form with the BAPI_USER_CHANGE:
FORM snc_update.
DATA: lw_snc        TYPE bapisncu.
DATA: lw_sncx       TYPE bapisncux.
DATA: lw_return     TYPE bapiret2.
* Initializing the Flags
lw_sncx-pname   = 'X'.
lw_sncx-guiflag = 'X'.
* Check for which button is clicked
CASE sscrfields.
    WHEN 'CL1'. "When update button is clicked
      CLEAR w_return.
      CLEAR t_return.
      FREE t_return.
        MOVE p_snc   TO lw_snc-pname. "p_snc is parameter field & with the SNC for the user
        lw_snc-guiflag = 'X'. " No Passwordsr -only SNC-data
*       Change only the SNC of the User
        CALL FUNCTION 'BAPI_USER_CHANGE'
         EXPORTING
            username = gw_bname       "User clicked from Index. Only one user is given
           snc           = lw_snc
            sncx        = lw_sncx
          TABLES
           return       = t_return.
        IF sy-subrc = 0.
          READ TABLE t_return INTO w_return WITH KEY type   = 'S'.
*         Status message when SNC-Name is successfully changed
          MESSAGE ID w_return-id TYPE w_return-type NUMBER w_return-number
          WITH w_return-message.
          LEAVE TO SCREEN 0.
        ELSE.
          CLEAR w_return.
          READ TABLE t_return INTO w_return WITH KEY type   = 'E'.
*         Error when unsuccessful.
          MESSAGE ID w_return-id TYPE w_return-type NUMBER w_return-number
          WITH w_return-message .
          LEAVE TO SCREEN 0.
        ENDIF.
            ENDIF.
    WHEN 'CL2'.
      LEAVE TO SCREEN 0.
    WHEN OTHERS.
      LEAVE TO SCREEN 0.
ENDCASE.
ENDFORM.                    " SNC_UPDATE
Also one important NOTE: After the program runs, I receive the message user XX has been successfully updated. But then I looked at the t_return table in debugging I saw the following 4 Messages (3 of type 'W' and 1 of type 'S'): All the messages came from the Message class SNC(SE91)
Num 005 of TYPE W with message "Unable to determine the canonical SNC name"
NUM 006 of TYPE W with message "User name SNC-Name: with the value"
NUM 003 of TYPE W with message SNC error RC= 19 ( message 19 says "Logon with external ID not activated in this system")
NUM 039 of TYPE S with message "User was successful changed".
Any help to explain this mistery will be highly appreciated.
Thank you all
Nadin

My iphone 3gs is not syncing with itune please help me

my iphone 3gs is not syncing with itune please help me

Did you ever get help with this issue?

HT2534 im unable to get the none option while proceeding with itunes,,.please help me

im unable to get the none option while proceeding with itunes,,.please help me

Please help me understand your question. (What happens in vagueness, stays in vagueness.)

My iPhone 5 is restore mode but I can't restore with itunes, please help me,when firewall updating then iphone do not response and show same problem

Hello... Please help me... how can i resolve this problem... please help... when i update this device then this is problem is shown and after update ios I could not use iphone for a single days...

See "What does iTunes back up?" here:
http://support.apple.com/kb/HT4946
That is what you will get back. You will lose other things (example, mail messages).

Serious problems with iTunes

Hello,
I updated my iTunes yesterday and my music library disappeared completely. I tried to use the back up of the library made previously and it didnt work. I then added my whole music folder to iTunes successfully except that there was around 30 of each playlist (90s music etc). This caused iTunes to run very slowly and as they wouldnt delete i had to go through and delete my library very slowly as to not make iTunes crash. I then sucessfully uninstalled iTunes and got rid of all the library back ups which may have been the cause of the mutliple playlist.
On re instalatiuon of iTunes the multiple playlists had gone and the scroll bars had gone black. I added my My Music folder and to my horror the music didnt play anymore. I have been through all the help sections for this problem and nothing seems to work. iTunes at the moment is very unstable and crashes very often. Could this be a quicktime problem? I would very much appreciate some help.
Thankyou!
C Vallender

This is the iTunes Music store forum, since you are having a problem with iTunes you need to post in the "using iTunes forum." Posting in the wrong forum usually delays a response to your issue.

I have downloaded the latest version of itunes but when i plug in my ipod it doesn't come up as a device so carn't sync. Its like theres something blocking my computer link with itunes please help!

I have downloaded the latest version of itunes but when i plug in my ipod it doesnt list any devices in itunes to enable me to choose my ipod to sync it. Its like there is a link missing or something blocking my computer talking to itunes. My computer itself recongnises the ipod but itunes doesn't. Please help!

Yes reinstalled itunes a couple of days ago but got it sorted now thanks, the problem was that when i wiped my computer last week and reinstalled everything using the discs the free McAfee anti virus that the computer came with was still in my all programmes list although i aren't using it. This morning i tried unistalling that (didn't think it would make any difference as the programme wasn't active) once uninstalled i pluged the ipod in and hey presto it is now recognised by itunes, THANK GOODNESS. So panick over for now, thank you very much.

SERIOUS PROBLEM...PLEASE HELP!!!

Okay, so my iPod has been having a few issues lately and I want to know if anyone has any idea what's wrong with it.
A few days ago I was getting the "Please wait, very low battery" message constantly. I know my iPod was charged so I don't know why it kept saying that. Every time I plugged it into the wall, it wouldn't charge so I tried charging it in my iHome, which seemed to be working. The problem is, the iPod isn't charging right. I can keep it in the iHome for hours, and it always says it's charging. Then as soon as I take it off the iHome, it says it's charged. If I put it back into the iHome, it says it's charging again.
On top of that, when the iPod isn't plugged into anything, I can still use it, but the "Charged" icon stays on the screen 24/7. When I turn it off, the screen turns off for about 3 seconds and then the "Charged" or "Charging" icon shows up (it varies) and the screen is not lit up. So my iPod basically never turns off, so the battery ends up dying.
I've reset my iPod countless times, and restored it a couple times, and nothing seems to fix it. There have also been times when neither my iTunes nor my computer recognize my iPod. I think I've come to the conclusion that it needs to be in disk mode, but I've never had that problem before.
If anyone has any idea what the problem is, please let me know. Or if you've had a similar problem...I hate to think I'm the only one experiencing this.
I've thought about going to an Apple store to have them look at it, but my warranty is up. I do, however, have a warranty with Best Buy, but I'm not completely sure what it covers. I really don't think there's a problem with the battery, I mean, it holds a charge, but my iPod just refuses to shut off. Not to mention, my iPod doesn't seem to recognize when it's actually charging and when it isn't.
Any help would be much appreciated.
Message was edited by: Breane
Message was edited by: Breane

I am using a Dell with Windows XP.
When I plug the iPod into my computer, the iPod screen does not change (it still shows the "Charged" icon, which stays on the screen all day until my iPod eventually dies). After about 2 minutes, it says it's charging, but iTunes does not recognize it, nor does my computer.
If I put the iPod in Disk Mode, iTunes recognizes it, and my iPod syncs. The iPod Summary window says my software is up to date. After I unplug the iPod from my computer and take it out of Disk Mode, i reset the iPod. The iPod works like it normally would, except that the battery icon in the top right of the screen has the picture of the plug in it which isn't supposed to be there...it should just say the battery is full. While my iPod is in use, that plug stays in the battery icon 24/7. When I "shut" my iPod off, the display turns off for about 3 seconds, and then the "Charged" screen shows up (the one that shows up when the iPod is actually plugged into something). The thing is, the screen isn't really off. If I scroll my finger on the click wheel, as if to adjust the volume, the screen lights up. So my iPod is never really off, causing it to die within a few hours.
I haven't tried using my computer to charge the iPod, so I can't tell you how long it takes. I will leave it plugged in overnight and let you know what happens.

Huge problem with battery: PLEASE HELP!

Please when you read this try to help, responses are appreciated.
I have an iPod radio/clock/charger combo and for a while it has been working to charge and play. Just recently, as I disconnected the iPod to take it with me I noticed that as soon as I turned it on and the menu popped up the battery instantly drained and said "No battery remains. Please connect to iPod power source." So, I left it alone for about and hour and a half and tried again. This time the menu popped up and I could shuffle the songs but as soon as I pushed the next button it drained and I recived the message again. When I got home, I connected it to my computer and let it charge all night and the next day. I have been trying everyday but it seems as soon as I push two buttons it drains the battery. I have looked up topics and I get things like turning off the EQ, blacklight, and when not in use holding the play button. I do all of these things and I don't leave it in heat or extreme cold. Some of the topics suggested purchasing a new battery but the consequense of losing all playlists and songs is alarming to me. My iPod is completly full and I DO NOT want to add the all back. Yes, I have them backed up. It WILL play and charge on the docking station and the cord to the computer.
Is there any other ways out there for me to fix this problem?
Should I download the 7.1 version of iTunes?
Is it because I use Limewire in addition to iTunes?
Please help me, I will be needing my iPod soon on my NYC trip.
Thank you!
Windows XP

Step One: Did you try doing a RESET on the iPod to see if that helps?
When connected to a power source, are you able to use the iPod, navigate the menus, play tunes?
In the meantime, you might try the diagnostics menu on the iPod (while plugged in of course). I forget what is in that menu, but you do a reset and as the iPod starts up with the Apple logo screen, push and hold the center and left (back) buttons at the same time. It should dump you into a diagnostic menu and you can either run automatically through the tests or manually pick which tests.
If you get stuck in any menu or test, you can always dump out by holding down the center and menu buttons again to do another reset.
Patrick

6 weeks of problems with Ical- Please help

For 6 weeks now I have been having problem after problem with Mobileme, Ical, and contacts synchronizing with my imac, laptop, and iphone after at least two years of no problems. I have been to the Apple store over 6 times and have had 3-4 hour long chats with Apple technicians and have had 3-4 emails with an advanced technicians. Everyone is quite nice and really seems to be trying to help fix the problems, sadly, this situation is still not resolved. My confidence that Apple knows what is going wrong or knows how to fix it have really taken a hit and I'd ask anyone who has the savvy to help me with this to PLEASE help me out here.
The current situation is:
Cannot log into Mobile me to get my calenders - Apple can't either. We both can log in to idisc, contacts, etc. though all are duplicated 2-3 times.
If you try to sync with the phone, including after re-setting what appears to be a correct calender on to mobileme first, the phone calender will appear completely blank.
Manual sync with the USB works. However, even if you totally wipe the whole iphone and then install just what is on the computer, some appointments are missing on the iphone! I have verified that there are just the correct calenders listed on the imac so the appointments missing on the iphone are part of the calender listed on the imac. (When I wiped the iphone and choose automatic sync, numerous calenders were seen. Part of the reason there were so many calenders at all was part of the problem I initially had and the result of apple technicians trying to fix it!)
I now have. mac and .me mail accounts listed on my iphone despite the fact that the .mac account had been replaced with the .me account of the same name by at least two technicians at the Apple Store and Ichat.
I need help immediately and cannot either wait for Apple or have much confidence they know what is going on.

Yes this has been a nightmare for me and started with duplicate dates, followed by duplicate calenders, and 2 years of lost data, followed by duplicate contacts. I am clear that some of this is the direct result of how I was advised to fix my problems.
I have seen 2-3 people report problems around this same time frame. The techs at apple have denied a system problem from that time but like you it is odd that a system that seemed to work perfectly went wrong at that for at least the two of us and three other people that I know of. I have only reviewed a portion of the posts.
My conclusion is that Apple does not provide adequate warnings or instructions regarding how to interface with ical, syncing with mobile me, or what needs to be backed up even though one is putting one's data on the cloud and 1-3 other devices. Further, the protocols Apple techs use to deal with these kinds of issues seem to be leading to more problems.
I have saved a comprehensive log of my chats with Apple and my interactions with the "genius bar" at Apple that I'd be willing to post here or share via email that shows how this process evolved and what choices were made to remedy the situation.
To briefly illustrate my point consider these things I've learned in the process:
1). Apple does not design all of it's key software with auto back-up like they do with Final Cut, or Intuit does with "Quicken". Apple told me that they expect someone would use the "export" or " back-up iCal" from the file menu. They also said that I had the option of using the utility "back-up" or "Time Machine" if I wanted "auto" back up.
I must admit to feeling pretty stupid about all of this until I remembered that Apple emphasized the automatics of "the cloud" as next step after the "Palm". Even the "Missing Manual" bills it that way. So... I just plugged and played as they say and did not actively make sure that I needed to back Ical up! I also thought that since my iphone backs everything up when you synchronize that everything would be saved. Anyone have any ideas how to get your calender off the iphone back up if the cloud and your computer files are wrong? I've been told that you cannot. I am also a bit unclear about what files need to be backed up if I want to use Time machine or back up to protect my Calenders? Again can't they just say so?
2). It has come to my attention after talking to 4 different Apple reps that the Itunes interface is a bit unclear. I was told that IF YOU USE MOBILE ME, YOU CANNOT HAVE THE SYNC BOXEXS CHECKED FOR ICAL, MAIL,CONTACTS, OR YOU WILL HAVE DUPLICATE ENTRIES. I am not sure if this is true or what started the whole problem. It does kind of make sense given there are Mobile me options in the system prefs for what to do with them as well.
Apple should have told me the above after they tried to resolve this duplicate problem last December by resetting my mobile me with my laptop, deleting and reinstalling my account on my phone and syncing with Mobile me. If they had, I would not have had the duplicate entries and as well as accounts a few weeks later. I also would not have tried using the same method to re-fix the problem leading to all my calenders prior to mid December being destroyed!
Why wasn't that warning in the itunes sync dialogue box to begin with?

Please help me , how to know if my ipod is unloked or not to , I live in Brazil and I can't sync it with itunes, please help me , how to know if my ipod is unloked or not to , I live in Brazil and I can't sync it with itunes

please, help me , how to know if my ipod is unloked or not , I live in Brazil and I can't sync my ipod with the itunes thanks.

What do you mean, "is it unlocked"? If your iPod has a screen lock set, it will be obvious from the iPod's screen. For issues with the iPod not appearing in iTunes, start which these troubleshooting steps:
http://support.apple.com/kb/TS1538
Regards.

My Ipod will not sync with Itunes - PLEASE HELP

I have a bunch of songs on my ipod that I have from my previous computer and they will not sync with Itunes on my new computer. I have authorized the computer, I have also selected the "transfer purchases from ipod" option, I have spent the last day reading through FAQs but have found no solution. How do I fix the problem? Thanks in advance for your help.

The transfer purchases option only works with music purchased from iTunes and you don't say if this is the case.
Here's some other option for Windows users.
First, try this method which works on some Windows PCs.
Enable your iPod for disk use.
See: iPod Disk Use.
Open iTunes and select edit/preferences/advanced/general. Put a check mark in the box marked "copy files to iTunes music folder when adding to library" and also "keep iTunes music folder organized", then click 'ok'.
Connect the iPod whilst holding down the shift/ctrl keys to prevent any auto sync, and if you see the dialogue window asking if you want to sync to this itunes library, click 'no'.
Then go to file/add folder, open 'my computer', select your iPod and click 'ok'.
The music files should transfer to your iTunes.
If this doesn't work (and it may not because officially it's not supposed to), check out the instructions/suggestions here.
Music from iPod to computer (using option 2). This a manual method using "hidden folders" and although it works, it can be messy.
Much easier ways are to use one of the many 3rd party programs that copy music from the iPod to the computer.
One of the most recommended is Yamipod. This is a free program that transfers music from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
Another free program is Pod Player.

I have adobe premiere elements 10 and I am having some problems with it please help

So here are the problems I'm having with Adobe Premiere Elements 10:
1. Transitions will not load. The word loading pops up and it won't come up.
2. The videos won't play smoothly. When I press play it skipps in a way it won't play smooth which makes it really hard to edit.
3. Keeps closing out on me. It will have a thing that pops up that says "Adobe premiere elements has stopped working and closes out of the program. It does it constantly.
Please help me I don't know what is wrong with it.

The first two issues sound like a video driver problem.
What is the make/model of your video card/chip?
What is the installed video driver number and date?
For the last issue, it could be many things, including the video driver. I'd look over this ARTICLE, and if there is nothing in the first part, then move on to tuning up the OS an computer in the second part. That would probably be a good time to post the full specs. of your computer, and also both your Project and Source footage. Finally, part three covers many troubleshooting tips, and furnishes many links.
Good luck,
Hunt

Serious problem with itunes, please help!

Similar Messages

Maybe you are looking for