Serious problems accessing iTunes 10 store and account

It's been 2 days now that I can't access neither my iTunes account nor the store. Each time I try I instantly get this message:
"iTunes could not connect to the iTunes Store. The network connection was lost.
Make sure your network connection is active and try again."
Needless to say, my network connection is active and I can browse the internet just fine (receive email, use browser, use skype etc.). I also tried all the work-arounds recommended by Apple for Mac OSX users but nothing worked.
Now my default browser is google chrome, so at first I thought this might be for some reason browser related. So I opened safari and for 5 minutes I could navigate through the store with some minor problems (like album art not showing). Then it got to the same error loop.
I've uninstalled completely my anti-virus (sophos) but still got no results. My Macbook is fully updated in all respects.
I currently live in the UK.

Try using iTunes 9.2.1.
(58566)

Similar Messages

Hi, I can't seem to get my ipod 32gb 4th gen to sync with itunes. It's brand new, but everytime I plug it in it says can't access Itunes store and nothing else happens. I enabled my firewall to allow itunes but it still can't access it. Please help.

Hi, I can't seem to get my ipod 32gb 4th gen to sync with itunes. It's brand new, but everytime I plug it in it says can't access Itunes store and nothing else happens. I enabled my firewall to allow itunes but it still can't access the store. Please help.

If you look at the feed, and look at the entry 'The end to an exciting field season in Aulavik National Park' you will see the line:
<pubDateFri, 29 Jul 2011 04:00:00 GMT</pubDate>
You have not closed the 'pubdate' tag - there should be a '>' as the 9th character. Because the tag has been left open, it invalidates everything which follows it, and thus the entire feed. iTunes therefore cannot read it, which is why the Store has not updated. Add the '>' and republish, and all should be well.
It's always worth checking your feed by subscribing manually, from the 'Advanced' menu, or by clicking the 'subscribe free' button on the Store page (both do the same thing) - if you can subscribe to the feed it should be OK.

Itunes stuck on "Accessing Itunes Store" and slow

I finally fixed my itunes, or so i thought, now when i open the itunes store it stays stuck at "Accessing Itunes Store", and if it gets through and loads itunes, the itunes store is really slow. help?

I'm having the same issue it tries to connect to the iTunes store and just sits there forever. Anyone else seeing the same thing? Trying to figure out if it is just me.

HT1657 I have rented a movie on Itunes, it says i must download it, so i click to download it and all it does is say 'accessing Itunes store' and thats it, it says after downloading, check your purchased movies, i check, and nothing is there, please help?

I have rented a movie on Itunes, it says i must download it, so i click to download it and all it does is say 'accessing Itunes store' and thats it, it says after downloading, check your purchased movies, i check, and nothing is there, please help?

Did you make sure that your security software is not blocking the contact to Apple servers? iTunes for Windows: Troubleshooting security software issues

Problems Accessing iTunes Store

Hi,
This is the second Friday in a row that I've had problems accessing the iTunes store to rent or buy movies from my aTV.
I can browse and view movie details OK but when I click OK to rent or buy a movie I get the twirling "in progress" thingy with the message "Accessing iTunes Store" but it never gets any further.
Is anybody else having problems?

Same problem for me, and it didn't happen until I updated to iTunes 8. I've had tons of problems since then, I hope Apple does something about it, they must be aware of the issues, and they're being very slow to resolve it.
I'm getting the forever "Accessing iTunes Store" message with the spinning thing. Nothing ever happens. I have rebooted, but I agree with the comment that it's a very frustrating way to buy or rent a movie.

Problems accessing itunes store from itunes

I have a new Hewlett Packard laptop which runs on Vista. I can load itunes but when I try to access itunes store from itunes I get the following error message:
itunes cannot connect to the itunes store, make sure your network connection is active and try again. There are no problems with my network connection, can any one advise?
Many thanks.

Just run the network diagnostics and got this result.
Microsoft Windows Vista Home Edition (Build 6000)
Hewlett-Packard HP Pavilion dv2000 (RY395EA#ABU)
iTunes 7.3.2.6
Current user is not an administrator.
Network Adapter Information
Adapter Name: {3C041088-24CC-4479-B125-2CD62BD51FC1}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {83B81DF1-7E46-41D7-80B0-31BC4AC8814D}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Aug 25 11:48:50 2007
Lease Expires: Sun Aug 26 11:48:50 2007
DNS Servers: 194.168.4.100
194.168.8.100
Adapter Name: {5EA6FE6E-AB37-4640-A3BB-5C0FB94C0B34}
Description: Intel(R) PRO/100 VE Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.

Accessing Itunes Store and music genres is slow on 8.1.1

Prior to 8.1.1, accessing anything on iTunes was seamless and fast. Now accessing the store and the music genres is slow. It's like the iMac hangs up right before opening the store or any of its genres. My library opens flawlessly and, once the store is open, exploring new music from different artists is fast. It's just getting there that has become slow. Is this an Apple issue or my computer? I've run all sorts of fixes to no avail. I've also noticed that accessing Apple websites is not as fast as it used to be either. What gives?

I have the same problem! Itunes works fine on my old computer that is much slower, but since the upgrade to 8.1.1, the store freezes just before loading! It's the most frustrating thing to have a brand new, fast Mac computer and to not be able to access iTunes quickly. Does anybody have any fixes? I tried turning Genius off but it had no effect. Thanks.

Problems with Itunes store and Paypal account.

Hi - Recently I was purchasing an app from the store and it said there was a problem with my Paypal account. I use that account all the time and it was in good standing and nothing changed with the password etc.
So I went to the Itunes account, edited the paypal account information as I noticed that it was showing my email address and not my paypal address. After finishing the process successfully it still shows my email address and not my paypal address (they are different). What gives? How do I fix this???

Try changing your country selection in the iTunes Store page within iTunes to the one you are using now - seems resetting the country back to itself can help. Did for me.

Problem accessing iTunes store

Weird. Starting this week, I can only access the iTunes store in the mornings (before I go to work). If I try in the evenings I get the message 'Network Connection timed out - try again later'. No matter how often you try rebooting & reloading you get the same message. I've been using the store for years without a problem. No new software has been installed. I have reinstalled itunes & Quicktime to try and overcome the problem. I can access on my work computer without a problem. What's happening????
Dell Dimension 4600 Windows XP Pro

If it works sometimes and not others with no changes being made on your end, either to your computer or your Internet connection, then I'd suspect a problem with your ISP. You may want to talk to them about the problem.

Problems with Itunes Store and Youtube..

Hi,
Just wondering if anyone has had this same problem or if there's anyone who can help me out..
My iTouch used to connect to WiFi perfectly, but lately although it connects the same as always, everytime I try to go onto either youtube or the iTunes store, it keeps telling me it can't connect. Safari works fine & even youtube will work if you hit one of the "featured" videos, but I can't search for anything & the "most viewed" tab is non-exsistant.
I can't access the store at all.
As I've said, I used to be able to use all the wifi features with out any problems. I'm not sure whats gone wrong, it seems strange that safari works fine but the other two don't.
Has anyone any idea what could be wrong?
Thanks..:)

Hi Tiarna,
I think the use of these features is dependent on having an iTunes account,
check that you are signed into iTunes on your PC then resynch, might work?
If not, the usual reset - restore routine.
Dud.

Can Not Acess iTunes store says "accessing itunes Store" and never ever does

Will not open iTunes status bar keeps scrooling saying "accessing iTunes" (but it never ever opens. Just keeps spinning. And because it does not open itunes it does not pick up or reconize my iphone when I plug it in.

With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

Cannot access iTunes Store and CPU @ 100% after 10.5 update

Had this issue on the previous version. Uninstalled all apple products, reinstalled and rebooted and got it working. This fix does not work this time. Windows7 ultimate 64-bit user. This is a huge issue. Apple developers please help us out - we need this to update to iOS 5.
Symptoms:
Launch iTunes
iTunes Status Bar halts halfway thru accessing the iTunes store
CPU spikes at 100% and holds there until iTunes closes

And if, for testing purpose only, you do a clean install of Windows, do all the updates and upgrades, (use Microsoft Security Essentials as it seems to do decent job and not interfere).
See if iTunes 10.5 works.
Add back and reinstall as needed. Stir, simmer, let sit.
Add or make changes one at a time gradually.
Clone OS drive to drive ($19 from Paragon, both drives are bootable, too) as you go along.
Yes, iTunes has caused me more lost sleep and frustration than anything I have in memory had to do or seen other than some huge one year projects moving data and systems to new hardware.

TS1485 cannot access itunes store from account

no access to itunes store from my account despie being able to access my library

Hi there saveta,
I would recommend taking a look at the troubleshooting steps found in the article below.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
-Griff W.

HT3204 Problems accessing itunes store

Today I downloaded the latest version of itunes, 11.0.4. I now cannot access the itunes store. My internet is working, so I do not think it has anything to do with the network connectivity. Has anyone got any suggestions?

Hello Tired Mummy,
I would recommend taking a look through the following article for further information and potential resolutions.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

Cannot access iTunes Store and Sync

My computer times out every time I try to access the iTunes store. I bought a new iTouch and connected it and it still does the same thing.

Then try turning off the other firewalls. The built-in Windows firewall doesn't usually cause this.
I don't know what you have on your PC, so you'll have to figure that out yourself.
You could also post your diagnostics here.
itunes menu > Help > Run Diagnostics > Network diagnostics.

Serious problems accessing iTunes 10 store and account

Similar Messages

Maybe you are looking for