Serious problems with charging my brand new ZEN STONE PLUS...help

i've read the manual and the how-tos countless of times... did everything on what the Knowledge Based section suggested... and still, my dear Zen Stone Plus isnt charging! i've downloaded the firmware with hopes of solving my problems but it doesnt work! its pathetic-ally dangling from its USB connecter which is connected to my computer.... my computer is a windows xp, runs on high speed broadband and is not in power saving mode or standby mode... i've been working on this problem for 3 days now since i bought this mp3... its 3.20am now but i really am determined to fix this problem...! pls guys, i literally beg you to help me out coz i'm really close to breaking down... HELP! *cries*

Hey, Dale, thanks so much for getting back so fast... well, i've just plugged it in the rear USB port (you don't wanna know?how dusty it is at the back... :smileyindifferent... unfortunately, it still isnt charging properly... the Creative Media Lite says its 49%, then goes to 52% then goes to 47%... but, the mp3 LED screen says its fully charged... -.-" i'm at my wits end here... anything else?i can do?

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HELP! Brand New Zen Stone Plus WON'T TURN

Just received the product today, downloaded and installed the latest software. Charged the unit for 3 hours and successfully loaded mp3 onto the player. Following every direction and clicked the "safely remove hardware" option. All ready to go... press the on/off button... NOTHING HAPPENED! No screen! LED light did not turn on! NOTHING!
So went to Creative site and follow the "fix it myself" direction, reset the player did not work, formatting the player did not work. There is no firmware download available for Zen Stone Plus (only Zen Stone), so I could not try that option.
I am starting to think there is a defect in my player. Do you guys have any suggestion on what I should do? Does any know how to contact Creative's US customer support (email address and/or phone numbers)? And please don't refer me to the 3 dollars to 30 mins support because I already spent money expecting to buy a non-defecti've product.
I tried looking for the customer support number before posting this message. I did not know Creative have such a poor customer support system! I clicked the "email support" on its site and it directed me to some "fix the player yourself" page (I also tried those solution but did not help), and does not lead to any customer support number! HORRIBLE!Message Edited by misellu on 07-3-20070:6 PM
****** UPDATE*********
Thanks for everyone's suggestions.
Since I didn't want to spend more time to fuzz over a defecti've product, I returned my Zen Stone Plus to Amazon (I did this because I know sending it to Creative would take much longer time before I receive a replacement). Amazon sent me a new one in about 3 days at no charge (and free return shipping). The new one works fine now and does everything its suppose to do (so far...).
Just like I wrote it when I posted the problem, I tried different time intervals and it still wouldn't turn on. I couldn't have lock the unit because it requires power on to turn on the lock (which I was unable to turn on the unit).
The lesson I learn here is think about the product's customer support and where I am buying from before purchasing anything online. I would definitely think twice before buying Creative's products again.
Message Edited by misellu on 08-05-200702:2 PM

mine wont turn on after almost two weeks since i bought my player. i went to the store where i bought my player, asked them to replace my player right there and then (because i firmly believed that it was a factory defect) but to no avail. so i let the creative support checked my player and voila! my player was infected with WORM VIRUS!!! they fixed my player, deleted the virus and was all set after 2weeks. i scanned my computer, found A LOT OF WORM VIRUS, deleted them before connecting my player to this computer. after transferring files to my player & disconnecting it from this pc, it wont turn on again!! and i havent used it for at least 0mins since i got it back! darn!! i'm gonna return it again to the storea and ask for creative support's help again. does anybody know if there is an anti-virus available for zen products?

Problem with deleting files from new Zen St

I recently bought a Zen Stone and today needed to delete some files. Did this from Windows (like with my Zen Nano), but this did not free any space on the Stone.
Went to browse files (albums) on Stone and found several names that did not show up in either a Windows Explorer or Media Lite search.
Apparently when I deleted the old files, they did not actually get deleted (guess I have to use Media Lite to do this)
Any suggestions as to how to remove these files without reformatting?

Hi,
Do you expect anyone to read that? Please use code formatting when you post code. See the formatting tips:
http://forum.java.sun.com/help.jspa?sec=formatting
Kaj

Brand New Zen V Plus is Fro

My player is less than a week old. The Now Playing screen is constantly displayed. None of the buttons work, even the on-off button. An audio book is at 0:32:07 with -0:22:48 left. This happened as I was fast forwarding to find the place I had left off. For some reason, yesterday as I tried to resume playing the book, it refused to start. After turning the player off and on, it did start to play again at the beginning of the book. In fast forwarding to find my place, just now, it suddenly froze.

Here is a follow up on my post. I just allowed the Zen V Plus to run out of power, so the display finally turned off. Then I connected it to my computer and the Zen began to recharge. After it was recharged, it seemed to be working. The only thing wrong was that it seems to have lost my book license so I had to resynch it. That worked and I again tried to fast forward and find the spot in the book where I had left off. That also worked and I hope my problems are over.
Was my problem an indication that there may be further ones down the road?

Brand new Zen V plus headac

on my replacement unit from the store, I now seem to have a dead Zen V Plus.
I've tried resetting, a no-go.
the pc is OK, it got my first unit working,of the 3 units I bought.
I feel the Zen V plus is a product that has ruined my Christmas gift giving this season. I will have to dump the unopened unit to at least recoup a small portion of my investment, as the retail store is not going to help me any further, I was lucky to get them to replace my first defecti've unit after the 7 days expired...
Is there any support for a group.complaint here ?

I am assuming you are in the U.K. Retail law states that if a product is faulty you may return it to the retailer for repair, replacement, or?refund at the retailer's discretion. The law states that?the retailer is?allowed?a reasonable?chance to repair the unit and if the fault still exists you are entitled to a full refund (less postage if any). There is no time limit on this! Any time limit imposed by the retailer is ILLEGAL. They are required by law to sell you a product fit for the purpose for which it was sold - if this is not the case then they are in breach of this law. The warranty covers defects in manufacture for the period of the warranty. The retailer may legally require you to deal direct with Creative with regard to repairs under the warranty, but the retailer is the one you need to hassle for a refund for the defecti've product. The law also states that if the unit is faulty from new, you are entitled to have the unit replaced. This has to be done 'within a reasonable time-frame'; this usally means within a couple of weeks. If you have already had a replacement unit and that is faulty also, then you are perfectly entitled to demand a full refund from the retailer - WITHOUT QUESTION. They may decide to replace the unit again; this decision is not theirs, it's your's. You decide if you want to have the unit replaced at this stage or have your money back. If you have bought the item mail-order then you can return it for a full refund within 7 days even if you just don't like?the colour - faulty items are excluded from the time limit. Check out the full statement of law online for full details; it does take a bit of wading through though. Hope this hel
ps.
Karl?

NEW Zen Stone Plus does not work

It looked like it started to charge, but then it just died and Windows does not detect the dri've. I have tried hooking it up to another computer but no go!
I've tried all the troubleshooting on the page and nothing seems to work, it's just completely dead even though it's brand new. I wasn't even able to upload songs to it.
any tips? or should I just send the player back? The problem is that I am in Iceland and bought it in Toronto, Canada so I would like to try everything before sending it.
thanks in advance!

I used these instructions and got all the way to reloading the firmwear. Then it said to restart the comp and I did and after that nothing! What am I doing wrong?
Hi everyone
There is a Recovery Mode for the flash-memory players although it is different from the Rescue Mode for the HDD players - that is used for carrying out maintenance operations on the player but Recovery Mode for the flash-memory players is just a different way of connecting your player to your PC when it won't normally connect, for example, when the firmware has become corrupted and the player won't start and isn't recognised by the PC. It is in fact a way of communicationg directly with the STMP3500 chipset that these players use without needing any additional firmware.
Creative themselves called it Recovery Mode - it was first seen when Creative posted the instructions for a previous firmware upgrade that could not be run when connected normally. For the N200 it was in the instructions to upgrade to version .5.0.
Here's a line from the instructions for the latest N200 firmware upgrade, v.20.04:
When prompted to set your player in Recovery mode, disconnect your player from your computer.
Here are the instructions:
. Download and install the Mass Storage Drivers from the website.
2. Press and hold the Play button while connecting your player to the PC. If you have a one-piece player then remove the battery first.
3. Keep pressing Play until the New Hardware Wizard starts - this will only happen the first time you put your player into Recovery Mode.
4. Complete the New Hardware Wizard.
To check that you are in Recovery Mode open Device Manager (right-click My Computer and choose Properties, then the Hardware tab and Device Manager) and look for a Player Recovery Device entry.
When in Recovery Mode you can reload the firmware.
PB

Zen Stone Plus 4GB - Problems with Sp

Hi, I have a new Zen Stone Plus Player.
According to the Creative Audio CD Ripper, I have . GB of free space left, and yet it tells me there is no space when I try to rip a CD.
Let me stress, that I have not put my music files etc. in the root directory, they are all in a sub directory called Music.
Within that subfolder, there are 27 further sub-folders, containing 57 mp3 files between them. Thus, the FAQ is of no help to me.
Any help would be much appreciated.

Hi,
If you have windows XP or Vista go to Windows explorer. The stone plus should show up as removable dri've. Right click on it and click properties, it will show how much space there is left.
If there's still space left, you can always use Windows Media Player (WMP)?to rip your CDs into mp3s and put them on your player afterwards.
In WMP go to tools - options - rip music and change your settings to mp3. I think by default it will save your music in the My Documents/My music folder. So that's where you can find it back when it's done.
If you can't find the tools- options menu just click on rip in WMP and hope for the best. If all the setting are still on default it should work.
After it's done you can either drag and drop in windows explorer or if the creative software isn't giving you any further troubles you can use that to put the music on your player. Make sure to close WMP after?you've done ripping?or it will interfere with the creative software.
Good luck,
jolie

Zen Stone Plus won't turn

Hi,I recieved a new zen stone plus for christmas and it told me to charge it for at least 3 hours.Well...it's been 2 days and I can't get it to respond or turn on. It responds when i plug it into the usb and it says it's charging, but the light never blinks. It just keeps charging.When i hit menu, it does nothing at all.Any ideas?

One might want to read this thread..... right here..... http://forums.creative.com/creativelabs/board/message?board.id=dap&thread.id=2477
You know, the one that is stickied.....
More specifically, this part.......
"Battery - Lithium-Ion Polymer
#. Battery won't charge "out of the box" new player.
A. First, read above "Getting Started"
B. Next, try a different USB mini cable.
C. Next, there is a battery manufactuer's failure rate < %, in which the Lithium-Ion Polymer battery refuses to charge.
Creative, ships the Zen MP3 players with no charge so there is very small probability that? you could have one.
I call it the "Deep Six Discharge Battery" Call / Contact Creative.
#2. Battery won't charge properly after using the player for some time.
A. When you plug in your player into the USB port via mini USB patch cable, the connection resets the player to the "docked screen" with the battery level gas guage , in the right hand corner.
Sometimes this action does not reset the player properly but there is no indication to you that the player is charging.
Just disconnect/connect the USB cable again.
B. Sometimes, the Zen player gets confused and you have to do a Recovery Mode "paper clip reset" which forces the player into a "special menu screen" to clean-up the player and to reset the player which allows showing the "docked screen" while charging the unit. See Zen User's Guide for explicit instruction und FAQ.
C. Since the Zens came out late in 2007, the maximum of 300-500 charge/discharge should not apply YET? but users beware, as with any other Lithium-Ion Polymer battery it will not charge fully "like new"? because of a " fixed shelf life" (2-3 yrs)?OR too many charge/discharge cycles. A battery replacement is in order."
There is a reason why that thread is a sticky guys. You're supposed to read it.

Zen Stone Plus on Macint

Hi!
I have new ZEN Stone Plus 2GB Black
but i have a question - about charging - I have Mac OsX and when i connect it to computer the charging icon appears on the display, but I has been charging for few hours now and still there is steady blue light - not blinking - can anyone tell me how long does it take to fully charge the battery when I connect it for the first time and secondly - is there any software for Mac OsX 0.4.0?
thanks a lot!

funny(!!) I have the same model (Zen Stone Plus) and the exact error occurs to me to --a power sign and NO CHARGE!!
I thought I heard that with Zen -starting it (re-boot) with the Zen plugged-in already will let it work? I tried that and , that didn't help.. -Does any Forum user have any idea what to try?

Zen stone plus no longer wo

Hello all! I've been very happy with my Zen Stone Plus (2GB) until suddenly it doesn't work. It seems to charge ok but turning it on, the "CREATIVE" starting logo just stays on the screen forever (until the battery runs out I presume). When connected by USB, if I double click on the player's icon in My Computer the explorer window crashes.
My first thought was to update the firmware (I've never done this before) but on the creative website I cannot see my exact product supported (closest matches are Zen Stone Plus with built-in speaker and Zen Stone Plus (4GB)).
What should I do? Thanks for your time.

At the?BOTTOM of the page where you found the other Zen Stone products, it will say something such as click here, if your product or player isn't shown. That will take you to the page you need.
When you are on the correct page be sure to click at the bottom of that page to show the entire list of firmwares and software available. Creative is very good at hiding things and you have to read carefully. Skimming the pages while reading?doesn't work to your advantage
luvmyrescuedogs

Problem with my brand new mp3 player Zen Stone Plus 2GB ( with built in speaker )

Hi .
I have purchased the following Zen Stone Plus 2GB with built in speaker on 24.06.2008.
From day one, it had a charging problem . Initial charging it'snever go beyond 87%.
After using it for 2 days, at the time of recharging , I found my player won`t get dectected in my PC .
I took the set to the vendor for a checkup . He tried to solve it by resetting , formating etc. But he could only able to to format it's sacrificing its 50% of its allocated space.
My vendor then changed the set with a brand new one, againts that faulty one .
Now the new one worked well for 3 - 4 days , but it is now totally dead .
But the set did not give any indication before it become completely dead.
A few dust particles inside the LCD screen was also observed. I can`t understand how come dust particles can enter inside
a player which is sealed box pack .
Next issue is with the battery which CREATIVE promised of giving a backup of approx 20 hrs of continious playback , which with minimal scuffling and with minimal settings lasted for 0 hrs approx ( 50% less than promised ).
Another thing that i must state is the problem of FM Reception . It is simply terrible . In the same area where my mobile's FM reception is fine , Zen Stone's FM failed to give any reception .
I came to know about Zen Stone Plus from of my friend , who is using Zen Stone Plus GB without any problem for long time.
Pls tell me what to do now, since my player is compleately out of order now , and pls suggest me something regarding the issue of battery backup , FM reception ... etc.
Now i am in a total mess . I just dont know what to do with the set that is few days old .
Pls help urgently .
Waiting for any valued suggestion .
Bye ...

Hi,
I would suggest getting in touch with support, they might be able to help you with this.
Go to the Support section of the website and select your product. On your right, click on Contact Us. You will be provided with a list of troubleshooting options. Click on the one closes to your issue. Go through the suggestions and if the does not work or you have already tried that, scroll to the bottom and click on No, escalate to email. This should bring you to the email form to contact support.

Creative ZEN MX problems with charging battery

/Creative ZEN MX problems with charging batteryHi!
I've bought Creative Zen MX player a couple months ago. First thing I noticed when I plug in it into my computer was that battery after 3 hours was not full, what is more computer disconnected with it couple times;/
After weeks or two when I tried to charge it i Went where I bought it and they said after some examination that it really didn't work
They've sent it to the service. I had t wait for the return two months!!! and at the end they said that that tiny usb wire was damaged not mp3.
OK . The battery was fully charged maybe on 5 attempts ;/
There is no problem in my computer because I tried it on several other and it did not work ;/ ?Please, help me
Where is the problem?
?Why this player simply disconnect with my PC?

I was given this as a gift. I charged it for 8hrs when i got it and it showed fully charged. I have been trying to give it a full charge over the last 2 days once on a power adapter plugged into the wall the other through the USB port on my laptop .each for about 8hrs each. Using different cables. I remove the player and it shows full battery (never gives the plug icon though)and within 30 minutes of play music, I get the low battery warning. it was purchased on 0/6/200. nAlso it will not power on while charging.My original ZEN was able to play music when charging this one says DOCKED and will not repond to the power button being presses.

I downloaded IOS6 earlier today and my 4S has died twice, it has gone from 45 to 32% in the last 5 minutes and i have icloud, internet, all apps closed with nothing running at all!! There is a serious problem with ios6, my phone was hot at charging time.

I downloaded IOS6 earlier today and my 4S has died twice, it has gone from 45 to 32% in the last 5 minutes and i have icloud, internet, all apps closed with nothing running at all!! There is a serious problem with ios6, my phone was working hot at chargering time. Apple need to address this asap!!!!

Hi Suzy Q,
I can send and receive calls.
I get "messaging stopped" when doing a lot of texts.
Texts come up "ghosted" meaning they have the text on the bottom and a transparent one overlaid on top. they then become one. But I get the ghosting most of the time when I go into a message from a contact to send a text.
When I go to call logs or text logs, the numbers come up first, and then then the names pop up randomly, meaning not in order down the page, until they are all shown. lots of lag time.
It runs slow.
I have 5 apps on here. I should be able to have a lot of apps on here, and play music, and have files, and...and....and.
I can get online but doing a Google search, when the page with the choices comes up, it is blurred and I have to tap on the screen for it to become clear and readable.
When online and scrolling, it hitches sometimes/lags/gets stuck then unstuck
I get VZWAVS has stopped. (not sure if those are the right letters)
The status bar that is supposed to be gray with the new update, goes back and forth between green--the old os--to gray. And I have found no continuity with when I get green or when I get gray.
I get a black screen on occasion.
sometimes the proximity sensor doesn't work.
sometimes when I have my bluetooth on and have "hands free mode" on, I get the a text message read through the headset and also through the handset.
I soft reboot often--turn it off wait a bit and

Serious problem with open Pictuer or make a new pictuer..

hey guys i have serious Problem with my ps cs6 when i open a pictuer or make a new Pictuer no thing happend's like i didn't do anything. and no thing come out.. i hope some one can help me out. thanks !

Update your graphics driver or turn off OpenGL in the prefs.
Mylenium

Hi, I have an iPhone 5s, recently its been a lot hotter than usual, also the battery life is going down a lot faster than usual, and it takes absolutely ages to charge up. There must be a serious problem with the battery, any ideas? thanks

Hi, I have an iPhone 5s, recently its been a lot hotter than usual, also the battery life is going down a lot faster than usual, and it takes absolutely ages to charge up. There must be a serious problem with the battery, any ideas? thanks

Apple can replace the battery for $79 US.
http://support.apple.com/kb/index?page=servicefaq&product=iphone

Serious problems with charging my brand new ZEN STONE PLUS...help

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