Serious unexplained data usages

I not sure what's going on but I keep getting my connection dropped and my data usages went from 4 percent to close if not 10 percent in several days and I even took my battery so I wouldn't go over my limit and it's still climbing. Also I can't sign in to the community. It says invalid but I've redone it so many times so I no its right.
PEGGY THOMPSON

What phone? Did you look to see what app is using data? Did you reboot the phone?
Each day is 3.3% of a month, so your trajectory would not be to run out of data if you are increasing from 4% to 10% over 2 days or more (4% + 3.3% + 3.3%= 10.6%)

Similar Messages

Unexplained Data Usage While iPhone is Not in Use

I have been a loyal customer to Verizon for 4 years. I had an iPhone 4S until Sept. 23rd, when I purchased an iPhone 6 Plus. Prior-to the swap, I received a data usage notification, saying I was at about 90%, on Sept. 19th. This was one day before my billing cycle restarted, so I ignored it. Now, I've had no change in use, no change in WiFi connectivity at home or work (which have been the same at both locations for 5 years), and in less than 2 weeks, I have, for the first time ever, gone .2 GB over my 2GB monthly allowance.
When I went into My Verizon to review the list of times/amounts of data use, I found something that neither Verizon, nor my common sense could explain, and the short of the response I received after 45 minutes on the phone was "we'll submit a billing review request." I don't care about the extra $10 or so for going over. I care for the following bullet-points:
1. I am OCD; I close every app I use directly following use
2. I have Background App Data shut off
3. My email does not have anything stuck in "Outbox" or "Sent" in either my Exchange or Gmail accounts
4. Nothing has changed relative to phone usage in the last 4 years
5. THE MOST IMPORTANT FACT: These data spike are occurring at between 5:22am and 6:30am, before I'm even awake on weekdays, AT HOME, connected to my wireless router. The router is fine, and the phone works perfectly, as well as my router at work.
I'm also a back-end networking engineer. None of this makes sense.
Spikes from 70mb - (and in one instance) 250 mb while the phone is not in use, and connected to my home Wifi.
Additionally, one suggestion from Verizon rep "Jason" was to bring the phone to Apple, because there may be a problem with it.
Someone, anyone, please get me some answers on this. Right now, it seems like neither Verizon nor myself can detail the data use, and I simply don't want to deal with this headache every month.
I feel like Verizon is scamming me..

MichelleH_VZW - you responded to a commenter on my post, but not to the actual post. There was no help in that response. Any chance you can read above and give some insight?
I know what the dates and time are from looking at the rundown in My Verizon, and the peak data spikes (as noted above; 70-250 mb in a quick/brief timeframe) are during times when my phone is not in use (5:22am - 6:30am on weekdays, while I'm still asleep), when connected to my home wifi, and all apps are closed (no background app data is used as I have that shut off).
It would be awesome to have some restored faith in you guys, here..
Sent from my iPhone

Unexplained data usage

Hi, I have been on the 3.5GB monthly data plan for a number of months now, and have consistently only averaged usage of approx half of that data each month. Nothing data heavy, I usually use my phone to check emails, whatsapp and surf the net. This morning I received a notification from Telstra that my data usage is 50% with eight days to go which appeared normal. But at about 4pm I received another message from Telstra that my data usage has reached 85% or approx usage of over 1GB in just 8 hours. I have hardly used my phone in that time. It's now 7:45pm and I have just checked the Telstra 24x7 app and it shows my data usage allowance as 0% remaining. I'm quite concerned and am not sure where the data is draining to. Can someone please advice?

Hi Puimum, OK, the series of tips in the link below was specific to iPhone 6. I emphasise the need to chech what is using data, tap: Settings>, Cellular>, scroll right to the bottom of that page and tap System Services>. This will reveal the specific applications using data in descending order.
The tips in the link below go into more detail
I would also look at any Aut Backup settings under Settings>, iCloud. Check that this is off, otherwise everything you do could be being backed up to iCloud. (This is another lengthy topic - yell out if you need help with it)

Enormous And Unexplained Data Usage

2 months ago, my blackberry started transferring impressive amounts of data, which I discovered when I got a (delayed) alert from ATT. In one instance, per my ATT bill, the blackberry transferred 150 MB of data, in apparently 2 minutes in London, which feels like it is bending the laws of current cell technology. For a total monthly usage of over 450 MB until I shut down all roaming.
I have had a personal blackberry for 3 years (current one for 2). I have not changed my behavior or my applications and my usage is always a few MB per month (<20). So this recent spike is quite unusual. I travel overseas frequently and this spike was quite expensive. I have switched off roaming data, but that is now limiting my ability to read my emails (unless connected to wifi).
I have a blackberry 9900, 7.0 bundle 2392 (v7.0.0.576, Platform 5.0.0.733). I do not use facebook or watch videos or anything. Primary use is email (very limited and very few attachments) + consumer Bloomberg (occasionally) and some browser use. I play Sudoku everyday.  I have taken the odd photograph, which is usually transferred during synch.
Neither the blackberry store (Singapore) nor the ATT operators can explain the spiking.
Any help is appreciated, thank you.

My best advice is that you need to get ATT to escalate this issue to RIM level tier two Tech Support.
They can trace the data and see what apps or source the data was coming from.
Perhaps you had some app or OS upgrade on the device while roaming? Still though, 150mb in two mins is quite beyond belief.
I don't know what you mean by an OS reset. Have you recently upgraded your OS or did I miss you've said that?
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Droid2 data usage jumps from zip to 100's of MB a week

After seeing similar threads with sudden and unexplained data usage, I want to share my problem with one possible SOLUTION!
I was alerted that my account was going over the 150mb limit. I checked online my usage and saw nothing, the usual flat line at zero mb. I assumed it was another sales attempt to get me to up my data service. I rarely even use the internet on my phone (maybe price check at the store) as I always have a laptop or a customer’s fast internet available. BTW - I am an independent IT consultant, MCSE, Novell CNE, HP/Compaq Engineer, and COMPTIA Security Specialist. I admit the phone is a different monster for me. I get a bill with $30 extra charge and go back online (details) to see that my phone started "using" data at up to 144MB at a clip near the end of the billing cycle. I have the 150mb plan. Ouch!!! Now with the new billing cycle, I am on target to hit 3 GB and $400 plus monthly phone bill. I triple checked my settings. Everything is turned off, zero apps (except what came with the phone) are installed. I went to the local Verizon store. They said to turn on my wireless settings and up my data plan to 2 or 3 GB. What??? I don't use the data plan, it was required with that phone. The usage did decrease with wireless turned on, as it was using my clients Internet and my limited satellite (rural) internet. But my phone was still using over 300mg per month average. In the previous week it already racked up 750 mb, with 3 more weeks left on the billing cycle! I felt like I left my credit card in the Verizon 24 hour ATM machine!
SOLUTION: Last night, I went to a 3rd party Verizon store where they really try to gain your business (commission based?). Immediately the rep saw that the phone was using the internet and NOTHING was running. 3G was staying on. Phone was up to date, no apps running, nothing. A call to Verizon and 10 minutes later a hard reset (read lose any all not backed up settings) and the phone calmed down. The bogus data charges have seemed to go away overnight.
Was the phone defective? The software hosed? Why would Verizon not readily know about this symptom?
Question to Verizon: After reading tons of complaints from customers with similar complaints.....
Given that in the last 27 months of owning this phone and hardly ever using any data, and being a Verizon customer for 8 or more years.....Are you going to remove the excess data charges from my bill without a fight?

jerryinparkton wrote:
Question to Verizon: After reading tons of complaints from customers with similar complaints.....
Given that in the last 27 months of owning this phone and hardly ever using any data, and being a Verizon customer for 8 or more years.....Are you going to remove the excess data charges from my bill without a fight?
Answer: possibly, but you will have to contact CS. This is a peer-to-peer forum and you will not necessarily even hear from Verizon on these boards.

Unexplained Verizon Data Usage on Iphone 5s

I have data usage charges showing up on my Iphone 5s every day at 5:40am Eastern time. The problem is that my phone is not being used at that time of day and is always connected to WiFi while I am home. The data usage has been very large, from 60mb all the way up to 100mb. I see that others have posted similar concerns so I'm throwing my voice in here saying that this is not our imagination, it is happening and killing out data usage.
Here is a screen grab of my data usage. As you can see, every day at 5:40am, there is a large spike in usage. My phone is not in use at that time:
There must be an explanation and resolution for this.

Hi KingPumpkin,
We always want your charges to be accurate! Smartphones are now able to tell you what applications are using your data. Please go to cellular>use cellualr data for>and this list tells you what data was billed to your cellular data. You could screen shot this list when your done using the phone in the evening. Then compare the screenshot in the morning to see what application data has changed. Data overages can sometime be billed in delay. Your device is set to pick up the strongest signal on the device, so if the Wi-fi server is weak or reboots at 5:40am every morning, then the device will quickly switch to back the Verizon Wireless network until the Wi-fi server comes back up. You could also eliminate these charges by turning off the cellular data every night since the device is connected to Wi-fi.
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

Unexplained heavy data usage - Microsoft owns up

For the many who are seeing odd and unexplained data traffic - Microsoft are now admitting a problem caused by an unnamed third party app. See - http://www.bbc.co.uk/news/technology-12152517
I guess it won't be long before someone discovers which app is actually doing it - or indeed, if it is just one. It goes without saying that this may actually be the tip of an iceberg, and may not be restricted to Windows Phone 7 only.

I wonder how many members if this forum who have been 'victims' over the last few years are actually using Windows 7?
AQ.
"Welcome to Royston Vasey - You'll never leave."

Unexplained High Data Usage

Hi, I am on day 1 of my monthly plan and at 10am this morning I received a text saying I had used 50% of my data. I then received another text at 11:30 am saying I had used 85%. I am connected to Wi-Fi both at home and at work and was at work between 10 - 11:30 am today. My average usage is less than 50% a month, I also havn't I been using my phone much this morning. Is there a glitch in the system somewhere? thanks

Hello Meg,There are a multitiude of settings in Apple phones that can be disabled to reduce data usage.The very next thing I would do is turn off Mobile Data until you resolve the issue.If you disable background data, go through your usage and you will see where your data is being used.Make sure you are logged out of Facebook.I would ring Apple support on 1300 321 456 and they can walk you through an absolute multitude of settings that can reduce data. When you ring them, you get Level 1 support in Queensland who only provide very basic support. Please ask/insist on being switched through to a Level 2 technician, as these folk really know their stuff. Thanks

Excessive & unexplained pre-paid data usage

My prepaid mobile broadband which I use on my home computer -After re-charging with the new deal - 16GB for 730 days - all I have left now is 5.99GB - after only 2 months!!There is no obvious reason for this, I now spend minimal time online, checking emails, internet banking, check Fb & that's it. I don't download music or movies, to afraid to watch any Youtube. Once/twice a week I make calls via Skype - max time 15mins.I have password protection on my modem, I have set my windows downloading/installing to manual. I have set my antivirus protection to "economy" - which was recommended to save chewing thru my data usage. I now wonder what's next to do???? Up until 6 months ago, this problem did not exist - I was able to complete 18mths of study, using the internet daily & doing massive research, downloading etc, then all has gone pearshaped!!! If anyone can provide advice - it would be much appreciated, thank you.

I have had exactly the same problem. Logged in on sunday to check emails and it took 1959Mb of my data and shut down my account. Reported it, still waiting. Went in to my local Telstra store and they phoned help (overseas) for me. They did not even have my current address so I could verify who I was. Afet half an hour I eventually got put back to an operator who asked me if I wanted to pay my account that was paid a week ago. If there were awards for disgusting customer service nobody would come near Telstra. In 2015 I have been without internet for 2 days now.

Error Report: No Data Usage Alerts for 250 MB Plan - June 2014

Hi, this post will report a data usage alert error for June 2014.
I previously signed up for data usage alerts when 50%, 75%, and 90% of my data is used. On June 10, at 11:00 PM, I discovered through my Verizon Wireless account that over 250 MB of data had already been used (my plan contains 250 MB). I did not receive any usage alerts prior to this time. I immediately upgraded to the 500 MB plan to avoid overage charges.
If the data usage alerts had worked properly, I would not have faced the upgrade fee or overage charges. Would it be possible to cancel the additional charges that arose this month because the data usage alerts did not work properly?
Thank you!
Hannah

Are you serious!!! Look at all of the calls on this matter in your records and fix it. I am sure at this point that it is another Verizon scam to solicite millions of dollars from it's customers only to have yet another class action lawsuit filed so the lawyers can get rich and the customers screwed.
AyaniB_VZW <[email protected]> wrote:
AyaniB_VZW created the discussion
"How to Stop False Data Usage Alerts?"
To view the discussion, visit: https://community.verizonwireless.com/message/1219549#1219549
>

APP TO TRACK DATA USAGE FROM EACH APP

Guys, i am experiencing the same. My data package got over, and i took time to recharge ( 4 days). And during these 4 days, my phone battery was amazing, i used to charge it once in 2 days.
Im sure there is some app that uses data extensively that screws our battery.
When i connected to wifi , i noticed the battery getting low as well.
If only APPLE was smart enough, to create some software that tells us, that its using this much amount of data and at what time, then this battery issue will be resolved.
But that wont happen, because then they wont be a lot of free too good to be true free apps, which collects data and whatsoever without we know.
Until then, enjoy your life with a USB cable in your pocket and a car charger is your car, to charge it thrice a day.
Thanks.

Dear Diesel , As mentioned earlier if APPLE was smart , but it seems there are smarter people creating paid apps for the same.
Nevertheless , my point in reference to APPLE, is they should create an option in the iOS , similar to the cellular data usage.
SETTINGS>GENERAL>USAGE>CELLULAR USAGE
If this is taken note of seriously by APPLE, then only we could have a greater battery life.
Hope you got a clear picture now.

Unexplained data loss

Unexplained data loss even when computer is turned off. No hackers. No extra wifi units. Just account drains usage in one hour.Running daily Virus Scan. No other person in house can access.Woke up at 3 am had 830 mb a hour later had zero mb

Kirradog01 I too have experienced a high unexplained data loss, and have had no joy in finding a solution. Can you tell me how you managed to solve your problem??? You might like to catch up with my past query on this forum, I've torn my hair out trying to figure out why this is happening, & short of having to call an "overseas" call centre, I'm at a loss. I guess I could try the Ombudsman, but then that would mean presenting facts & figures..........which I have, but I'm sure it will be a hassle................ Maybe you can provide an answer for me?? Thanks, MegsMum

Check 3G data usage for previous months?

Where do I go to check my 3G iPad2 data usage for previous months?
I look in the Settings / Cellular Data / View Account - but only see the current month.
I tried to create a My Verizon account on the verizon wireless web site using my iPad phone number but I get the error "We're sorry, but at this time you cannot register your account for My Verizon. Please access your account information on your device."
I installed the "My Verizon" app for ipad from the App Store but I get "System under maintenance. Please Try again." all the time.
Is there someplace else I can see previous months data usage? I would like to get a sense how much I have used in the past.
Thanks
Joe

Dear AdamE+VZW and AntoniioC_VZW
Have you actually tried the advice you gave? I'm 6 days into my billing cycle. The furthest back I am able to see data traffic is 6 days.
The specific navigation path "View Bill --> I Want To... --> Month ---> Usage Details --> Data" does not currently exist.
As far as I can tell, AdamE's claim that "You can easily see the past six months of data usage on our website " is untrue.
The report generated by the "Account Analysis" is plainly false as well. It reports that both of my data phones used exactly 1024.00 MB in February, March, and April. (sic: 2 decimal points!!). That is an exceedingly unlikely coincidence, and flatly contradicts the current month summary which reports that one of my phones has used only 23 MB, and the other line even less. The "Account Analysis" has a bug so serious as to render its data traffic output absolutely useless. Since it is providing false output, it should be removed from the site until it can be fixed to generate accurate reports.
I can't even find a way to see my prior month's summary bill, though I can't be sure it is unavailable since the site is large. But I can say that when a customer spends 15 minutes clicking around a site trying to find their prior month's bill (not merely the bill's dollar amount, but the bill's usage summary) and fails, the site navigation should be improved!!

Unexplained Memory Usage

I have an iPod nano 4th gen. that I bought from Apple in April 2009. Everything works fine, but there is some unexplained memory usage. When I go to Settings > About, (on the iPod) where it shows how much memory is used and for what, it says 1.2GB of "Other". The only games on it are the 3 that come on it new, and I told it not to sync Contacts or Calendars. The only other thing I can think of under "Other" is a 4KB text note. Does anyone know what it could be that is using the 1.2GB? Thanks!

Hello D.
It sounds like your iPod has a couple of correct files, possibly due to failed syncs with some items in your iTunes library. Usually the Other category is in the MBs in size and is unusual for it to be in the GBs unless you use it for mass external storage, which you don't in this case.
The only to correct this issue is to restore the iPod via iTunes. Keep in mind that this process will wipe all data from the iPod and set it back to its original default settings.
http://support.apple.com/kb/ht1339
B-rock

Unexplained Internet usage

Hi there,
We recently got in contact with Telstra in regards to our unexplained Internet usage. We burnt through 100gig of data within two weeks. At the moment there is 3 of us living in the house and nobody has been downloading anything. We then started used our top up which gave us another 100gig, in the past 2 days we have gone through 22 gig of data and nobody has been home. 15 today and 7 yesterday. Any advice or help would be massively appreciated!

2 laptops connected to your network will download data (unless they are off) no matter what. There are 100s of programs that check for updates all day everyday. Yes Netflix can burn through data at a rapid rate Netflix data usage estimates: Low – Approximately 300MB per hour
Standard Definition – Approximately 700MB per hour
High Definition – Approximately 3GB per hour
Ultra High Definition – Approximately 7GB per hour

Serious unexplained data usages

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