Serious Zen MIcro H

My zen has completely stopped working. Here's the problem: When I turn it on it freezes at the logo before the splash screen. I tried using recovery but when i start clean up it says scan disk and never completes it just freezes. I tried to format that freezes and the reload firmware freezes. It doesn't even register with my pc. so i can't even try to reinstall the firmware. Two days ago it worked perfectly all this happened when I picked "Zen Micro Media Explorer (for PlaysForSure devices)" to open the micro yesterday. NO IT'S NOT MY USB port (TRIED ALL EIGHT OF THEM) OR MY USB WIRE (I HAVE 3 OF THEM). It has nothing to do with the registry because I check all that already. Can somebody tell me what's going on?

I have the same problem, and I dont think we are alone.
Sorry, but i cant help you. Take it back...
naeem

Similar Messages

Zen Micro has developed a serious fault after only 6 mon

I purchased my Zen Micro whilst on my honeymoon in Toronto, i li've in Manchester UK, 6 months ago and it has recently developed a critical fault.
It seems the headphone socket has somehow become faulty which in effect means i cannot listen to music without distortion. The volume jumps from optimum level to a tinny wail constantly.
I had originally felt that it was in fact an issue with my headphones but on subsequent investigation, by hooking the Zen to my stereo, discovered it is in fact my MP3 player.
The questions i am looking for an answer are :
What do I do?
I reside in the UK but purchased the player in Canada, does this mean i do not have a valid warranty claim?
Has anyone experienced the same problem, and what was the subsequent resolution?
Can I have my unit repaired or is it lost in the abyss of faulty electrical goods?
Although this is an MP3 player it does hold sentimental value to me as i used money given to me as a wedding present to purchase it.
Thank you in advance for your help!

This is a common problem for many Zen Micro users, including myself. I have contacted customer support and I am waiting for them to respond with shipping instructions, but I only sent the e-mail yesterday, so I should be expecting the e-mail in a couple of days, so far they have been good.
What do I do? Contact customer support e-mail because they will likely send you an RMA. I reside in the UK but purchased the player in Canada, does this mean i do not have a valid warranty claim? I am not sure about this one, sorry, maybe you should ask customer support if you inform them of your problem.Has anyone experienced the same problem, and what was the subsequent resolution? Yes, still waiting to send player inCan I have my unit repaired or is it lost in the abyss of faulty electrical goods? You will likely get it replaced or repaired if you e-mail customer support
-Sara

Zen Micro ~ Serious Problem with Synchronizat

I have a Zen Micro with the 2.20.05 firmware update. I've tranfered around 3 GB onto the player using Napster to Go. However now, as of a couple of days ago, Windows Media Player is causing the Micro to freeze. Since then I've only been able to transfer one to two tracks at a time. Also Media Player constantly attempts to transfer files that have already been transferred. Does anyone have any idea what could have possibly changed between the time that everything worked and now. It just seems non-sensical, it when from fine to busted. And it's pissing me off.
thanks,
km

Issues with the v2 firmware and WMP are tricky to solve. For starters you should try reinstalling WMP to see if that helps, but other than that I'm not sure what else you can try.

I Need Serious Help With My ZEN MICRO! Help With MediaSource!! Don't Know What I'm Doing

Hey.. I just bought my zen micro... i love the player itself...but coming from itunes, which is amazingly easy and simple to use, the creative mediasource is sooo hard for me to get the hang of! First, i had to figure out how to get my songs from itunes (aac) to mediasource (wma). not easy... now, i don't understand how to edit my songs, playlists, etc... i can't do anything!! if there's someone who wouldn't mind helping me out..please reply or write and let me know.... thanks! jason. [email protected]

>> First, i had to figure out how to get my songs from itunes (aac) to mediasource (wma). not easy...
This is not MediaSource's issue.
>> i don't understand how to edit my songs, playlists, etc...
The first task you need to do is to add all your songs into MediaSource's PC Music Library. After that, it is not difficult to figure out how to use MediaSource. Editing track properties and creating playlist is very simple. To transfer tracks to your devices, you need to click a button at the bottom right of MediaSource to open up another panel to facilitate the transfer.

Zen micro help, serious prob

After accidnetly removing my battery while music was still playing my zen micro is not allowing me to go any further then a screen that says "hardware problem". I cant turn my player off, everytime i take the battery out all that comes up when i put it back in is the same screen sayin hardware problem. My computer now does not recognise my player. What shall i do ?

Call Customer Service.. doesn't sound good.

Help! My zen micro just underwent a sho

hi all! i was happily walking just now when i sort of tripped over a bump (luckily i didn't fall..) and guess what happened? My zen micro went through a shock and it shut down itself 5 times automatically during a song. I have to take out the battery and i don't know...is my player gonna be spoilt because of this incident? i am worried there might be some problem with the hard disk...seriously, it wasn't that much of a shock and many times, i have experienced this kind of player shutting event...so do u people think my player will still be alright? I mean, who doesn't trip now and then? But so far, i haven't drop my player yet....

It's hard to know if any serious damage was sustained, but as the player "reacted" there is some cause for concern. All you can do is wait and see if the player misbehaves in the future.

Zen Micro Problem! It's Urgent!!!! Please Help me!!

OK, so recently i just got a brand new Zen Micro and i had a Zen Micro before the one i currently own, but i traded it for my current one because i couldnt get sound out of the earjacks sometimes. My old Zen used to instantly get on either of my computers, one which iz a windows 2000 and another which iz a windows xp.
Anyway, now that i have my new one, ever since i've gotten it, every time i plug it into the USB outlet, it says its not connected. I went to recovery mode and did every single option there, because not only did my family say that's what i should do, but a good friend i have that works at Best Buy told me to do that also. So i did that and all that did was delete the 3 songs that came with the mp3 player and get rid of my firmware, which i cant download because my computer doesnt recognize my zen!!!! PLEASE HELPPPPPPP!!!
I know there have been many other posts like this but im 5 and not too educated with computers. I just want to know exactly how do i fix this problem, or if i can or if i should just give up now and trade it in for another zen micro. I'd like to stay with the one i have now, but this is seriously getting annoying!

Ok, it doesnt appear on my device manager. I've tried both my Windows XP and Windows 2000, neither seem to notice it. It glows with a blue aura as if like its charging, and on the Windows XP, it does show that its docked but i still can not get it to upload music or even be noticed on the device manager. I do hear the ding-dong though, and i can upload songs through musicmatch, but i'd much rather use my zen explorer.
On 2000, i have no reaction other than the charging of the battery. No Docking, No ding-dong sound, Nothing! What should i do now? I even returned it and got another Micro in hopes that this annoyance would end but it continues to proceed! Any help is welcomed and i need help ASAP because i have an upcoming vacation and i'd like to have at least some entertainment other than the TV in my hotel room!

Zen Micro problem... What the he

You'll probably read this and think I'm retarded but...
How do you play music on Zen Micro?
Seriously... I just bought it, took it out of the box, and checked it out. According to the manual, there are some sample songs on there. The manual also implies that the first time you turn it on, you'll be at the Now Playing screen which has track information. On mine, that screen just says "Select music to PLAY from the Music Library". Next, I followed the instructions to transfer some music from my computer to Zen. That all seemed to go well, and from Windows Explorer I can see those songs on the Zen. Then I disconnected from the computer to try it out.
Starting on p. 30 of the manual is the instructions on how to play a track. It says to hit the menu button to get the main menu (that works). Next, it says to select the Music Library. I was confused about that for a while since there is no such option on my main menu (which, coincidentally, renders the entire rest of the instruction manual useless because it explains all the fabulous things you can do from the Music Library).
I spent a while looking online for help and got nowhere, other than I saw an ad with a picture of the Main Menu, and in the picture Music Library was an option on it.
So help me out here... is there something wrong with the player? Am I dumb? Some combination of the two? Please let me know any suggestions as to what I've missed.
ps: I can get the FM radio to work.

I saw one other post on here that described this problem. I think if you go into the Extras then select the Customize Menus option you can check the box next to Music Library
If this doesn't place the Music Library on the main menu then try a disk cleanup in rescue mode.
To access the resue mode take the battery out. Make sure the player is off and hold the power button over and re-insert the battery. You should boot into rescue mode. From there select Disk Cleanup. It shold only take a few seconds and a % complete should display. When it's done select reboot and the Music Library will most likly be in the main menu.

ZEN MICRO: MY HEADPHONE JACK IS BROK

My headphone jack is broken. Does anyone know how to fix it's?When I stick my headphones into the jack, I can still hear sound, but it depends on how I'm holding my mp3 player. If i hold it in a certain position, only one headphone might work or one might be louder than the other one. I don't know what's wrong and this problem is really bugging me. Somebody HELPP!

It's faulty and must be replaced by Creative. Is your warranty still in effect? How long have you own your Micro? If you li've in the U.S, the first 90 days of your warranty will cover Parts & Labor, after 90 days you will have 9 months left of Parts only. Labor will cost you around $25 I think. And you have to pay for shipping and handling to Creative.
Or you can fix it yourself if you know you are going to void the warranty and know how to use a soldering iron or know someone that knows how to fix electronics. Creative isn't going to fix that headphone jack, they will only replace it. That doesn't mean you won't get a headphone jack problem again.
Not sure if this is a common problem throughout Zen Micros.
I own my Micro for almost a year now, no serious problems yet. I did have a small incident with the sound but hopefully it was just an accident and I didn't push my headphones all the way in.
Causes of the headphone jack could be Creative's fault in manufacturing it, normal wear and tear, forcefully plugging in/out the headphones, causing pressure to the headphone jack when your headphones are plugged in, and/or wrapping the headphones around the player.

Zen Micro Photo Problems- Please He

Hi all, I have enjoyed my zen micro photo for the past year with relati'vely little problem, but recently when i plug the zen in, it won't light up nor charge and seems like the computer didn't even know it's plugged in. Another serious problem is that if i do get it to charge, after i remove the zen from the computer, it won't turn back on! and it also keeps shutting down by itself if the heaven was merciful that day and the zen managed to turn on. Any solutions? Please help me!

what error message to you get, does the micro think its detected, is it charging and all that. that firmware will let the computer detect the player in the same way as your old one.
have u looked in device manager to see if its a problem device?
basic suggestion try to work out where the problem lies, test it on another usb cable, another usb port another computer. try and find out where the problem lies, then its easier to help.
regards olly

HELP i cant charge my zen micro! (power adaptor troubl

I own a pink creative zen micro 5gig MP3 player. when i bought it, a special edition USB.2.0 power adaptor came with it, which is exclusi've to the 5gig zen micro mp3 players. this adaptor plugs into the wall, and charges the player, meaning i can charge my player anywhere without a computer.
well, now its stopped working. the charge just does not go through to the player, and i know it is because of a problem with the adaptor and not the player because the player still works when i connect it to a computer.
this is seriously irritating beacuse for some reason the player takes a huge amount of time to charge using my computer (as i write this it has been charging for almost and hour and the little charge level indicator in the corner of the screen has not changed from "completely empty")
what could be causing this and how do i fix it's

Starryeyefly wrote:
well, i've just figured out that for my player to charge through the computer, the zen software that comes with the player and allowes you to transfer music has to be installed. (kinda dumb for me not to realise, but it does seem rather unnessesary)
It's not needed, at least you need to update to one of the later firmwares. I suggest using the ..0 firmware, but you want to charge your battery up a bit first before trying to update.
With the ..0 firmware (and the later v2 firmwares) you can lock the charger (slide the power button over) then connect to USB and all the power is dedicated to charging the player.
but that still dosent solve the problem with the wall adaptor. no indicator shows when i plug it in, it just wont charge.
i used to leave the adaptor plugged into the wall when my player had finished charging, with the power socket left on. im starting to think that it may have screwed the adaptor.
I'm not sure what's up with your player or adapter. An adapter could fail but it's very rare. If you have a voltage meter you can check the outputs from the first and fourth pin, which should be 5V. Be careful though.
Leaving the adapter plugged in won't cause any issue to it, other than wasting a little electricity.

Zen Micro and Napster to

I just bought the Zen Micro and have updated my firmware as Napster to Go wants me too, but it seems like I have to update my firmware almost everytime I log on to Napster and try and download songs. Does nayone know fi this is an issue with Napster or with Creative. It sucks to have to update it everytime because then it wipes out everything on my Zen Micro and I have to download the playlists again. I'm new to all this too, so maybe it's something I'm doing wrong or missing? Help!
Also, is there another music download site that might work better with the Zen Micro?
I'd appreciate any help I can get. Thanks!

I'm not a serious tech head, but I know enough to use the stuff that I buy. Basically, mine doesn't recognize my player 00% of the time either, I usually just disconnect my player and restart... I guess the software and stuff is an inexact science. I figure that as long as you can transfer songs to the player then your cool, and it will usually allow you to do that.

Zen micro NEED HELP

Hi everybody
I want your help about a serious problem that i have with my creative zen micro.Before 3 days i bought one. The most important reason i got it was,so i can transfer files from a netcafe i go.i don't have a good connection so i thought the 8 mbit of netcafe would save me. I got zen micro...i went home i plug the usb at my pc and everything was ok.the win xp found and install the device.the day after i went to netcafe to test it and nothing....i tried at 5 different pc's but the same problem..the usb found a device but don't recognize it....and don't install muvo..the only thing i get is something about o malfunction at the usb...the usb is not damaged!!they work...the pc has win xp.i don't know what to do...the software is locked at the netcafe,you cant install any program,so i cant install any driver to found zen.PLZ i desperatly need you HELP ,what i can do to make it work?is there any solution?anyone had a same problem?
thanx everyone in advance and plz excuse any mistakes sta my english
Akis Fotis
GreeceMessage Edited by perlepes on 02-3-2005 2:4 AM

Hi again
i know that the problem is at the usb ports of the netcafe pc's, but what kind of problem?
when i plug my explorer 2 mouse at the usb 2.0 it works..and my headphones too...only the zen micro doesn't works...anyone else know something about it's
thanx again for any answer
Akis Fotis
Greece

Zen Micro - headphone jack & firmware quest

. my headphone jack is seriously wiggling, producing that static-ky sound that often only comes through one channel. and apparently, many others have the same problem. i am thinking about sending it back to creative for an exchange, but would it be worth it's and how long would that take? in the meanwhile, i have inserted a thin-but-thick-enough slice of plastic so the jack won't jiggle. and it works fine now, but i don't know if i want my micro like this forever.
2. i want to uninstall the playforsure firmware for wmp0 so that i can just use the original interface, but is the only way to do that (and keep my songs in there) to install ANOTHER download that enables me to use both the original and the upgrade?
thanx

I recently got a replacement Zen Micro after the headphone jack went on the first one (had to be wiggled to get proper sound...like a contact problem). Anyway, today I got the replacement and it's got a completely different facia on it so I don't if it's a newer revision that may have the headphone jack sorted too. To describe it's got bigger symbols on the touch pad. The back button is now simply an arrow instead of an arrow saying "back" and the menu button features an arrow pointing down instead of at a north-east angle.
I returned mine to Amazon and they had the replacement to me within 5 days. They send it straight away and you don't have to wait for them to recieve the old one first. But then it'll depend where you bought it.

Zen micro leaking battery pow

Hi all,
Just wondering, is it possible for zen micro to leak battery? My player is like onli a few months old... this is my 7/8th set by the way... i replaced it 7 freaking times... my batt was just purchased last month...
the case is this, i put in my batt into the player in the morning (full batt) and in like 4 hrs later, i switch it on and it doesn't as the batt is flat... n the player feels warm... i sent it down to creative for checking and they told me my charger maybe having problem... okays fine i borrowed another full set from my friend... and charged my batt full and placed it back into my player for one day... guess what?! its the same... flat! and i recharged it and place it into her player and it was okay?.... the creative personal have also told me my warrenty is over... but i heard with every replacement, the warranty is extended rite?
i seriously need some advice here... strange, somehow i think i m the onli one who experienced this...
aaron

ahboi wrotehhh i tried it before but to no help... in fact the player is like draining the batt even when it is completely off... u get what i mean?...
this does sound like the standby draining power, but if the ..xx firmware doesn't fix it then it is most likely faulty

Serious Zen MIcro H

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