Server Error. CrystalEnterprise.Smtp

Business Objects XI v2 ,
Error Message:server error. CrystalEnterprise.Smtp: SMTP_E_TCPSOCKET_OPEN(2)
How can I solve this problem ? I checked firewall ,smtp porrt number.
Please help .

Follow the doc to check whether SMTP is working on the server.
http://www.sdn.sap.com/irj/boc/go/portal/prtroot/docs/library/uuid/5045e7c3-773f-2b10-83ac-a98cc9aa0716?QuickLink=index&overridelayout=true
Also check whether you have entered the Domain name & Host name correctly.

Similar Messages

CrystalEnterprise.Smtp: SMTP_E_TCPSOCKET_SEND(3)

I' ve made a new server installation of BO XI R2 SP2 on a Windows 2003 server R2.
I' ve planed a report that should be mailed but I get the ollowing error:
CrystalEnterprise.Smtp: SMTP_E_TCPSOCKET_SEND(3)
What can I try to do to resolve this problem?
Best Regards
Camillo

Hi,
Try the following workaround and let me know:
Log on to the Central Management Console as administrator.
Click the report or object to schedule.
Click the Schedule tab.
Set the Number of retries allowed: value to 4.
Set the Retry interval in seconds: value to 20.
Click Update.
Regards,
Ramsudhakar.

Getting server error. CrystalEnterprise.Smtp: error when scheduled a webi

Getting server error. CrystalEnterprise.Smtp: error when scheduled a webi report to save as excel and send to an email account. What things to look for?

yes you should read the administration documents,
go to CMC, find "servers"
then "destination job server"
then click the "destination " tab
you will find some parameters, you have to configure it you.
the same scenario will be done to the "web intelligence job server"
good luck
Amr

Address error. CrystalEnterprise.Smtp: SMTP_E_MAILBOX_UNAVAILABLE(550)

Hi,
On a weekly basis we are emailing a file to Vendor. I have set this up to send automatically from the BOXI scheduler but every time we run it, it fails with an SMTP error which appears to suggest it cannot find the mailbox. Vendor assures me the email address is correct.
Could you please let me know if you have any idea on the error.
Error Details:
Address error. CrystalEnterprise.Smtp: SMTP_E_MAILBOX_UNAVAILABLE_2(550)
Many Thanks,
Madhu

Hi Madhu,
Typicall this happens when there is either an invalid email address or the SMTP server can not be reached.
There are a couple kbase articles on this issue you may want to check out:
[http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=5855111&sliceId=&dialogID=23752242]
[http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=1950840&sliceId=&dialogID=23752242]
[http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=http--supportbusinessobjectscom-communityCS-TechnicalPapersNoNav-ce10smtppdfasp&sliceId=&dialogID=23752277]
Jason

Recipient error. : CrystalEnterprise.Smtp

Hi, am getting this 'recipient error. : CrystalEnterprise.Smtp' error in a Business Object Crystal report. I am able to send mail to the recipients but the report status is fail. The report was running fine for a while and now it is giving this error. If we run the same instance it is running good. But our new instances are not running fine. Kindly help me on this error.
Regards,
Vinay

Check below things, if those can help.
1) Check if mail-id is kept correct.
2) Check smtp commands are running correctly from SMTP server you are using for application. Below are generally used commands for smtp server check, you can able to find what is a error there in the configuration and then you can contact person who is maintaining SMTP server.
helo <your domain name><enter>
response should be as follows
250 OK
mail from: <your Email Address><enter>
response should be as follows
250 OK - mail from <your Email address>
rcpt to: <recipient address><enter>
response should be as follows
250 OK - Recipient <recipient address>
data<enter>
response should be as follows
354 Send data. End with CRLF.CRLF
To: <recipient's display name><enter>
From: <your display name><enter>
Subject: <Subject field of Email message><enter>
<Enter you body text><enter><enter> . <enter>
response should be as follows
250 OK
quit<enter>
OR USE below COMMANDS
1) telnet <smtp server> 25
2) EHLO test.com
3) MAIL FROM:<from mail>
4) RCPT TO: <mail-id>
5) DATA
6) Subject: test message
7) This is a test message you will not see a response from this command
8) .
9) QUIT

Write error. [CrystalEnterprise.Smtp]: [Error sending mail message to SMTP

Hi,
The below error messgage i am getting while scheduling report in CMC. My report getting refreshed successfully but while posting refreshed file(Excel) it is not posting and throwing below error.
Error Message:
write error. [CrystalEnterprise.Smtp]: [Error sending mail message to SMTP server. Return code: [].]
please provide some help on this.
Thanks
Vivek

Hi Vivek
Mails to the destinations are delievered by SMTP server. Size of the file in the mail depends on the SMTP server.
For example, If SMTP server does not permit file size more than 2MB then that file won't be delievered.
For testing purpose copy the instance generated in Filestore to your local drive and send this instance using your mail client to
desired destination.
You can try sending large size file from your mail client to test SMTP server capacity of sending large size file.
Thanks,
Hrishikesh Parasnis

Getting Error in CMC - source file error. [No such file or directory]: [CrystalEnterprise.Smtp]

Dear All,
I am able to schedule the Crystal report successfully means mail gets auto triggered as we set in SCHEDULE option. But when we tried to use the notification option we get the status as FAILED. nd in details we get "source file error. [No such file or directory]: [CrystalEnterprise.Smtp]".
But still a mail gets triggred and each and every person will get mail. but the issue is notification will not work properly and no notification mail. And the status is despayed as FAILED with "source file error. [No such file or directory]: [CrystalEnterprise.Smtp]" this message.
Regards,
Rohan Ghadi

Do you have multiple job servers in your environment? Did all the Job servers configured SMTP settings?

"File Repository Server error" when trying to commit a new CrystalEnterprise.Program instance to the InfoStore

I've run into an issue where saving a new CrystalEnterprise.Program instance is throwing an ambiguous exception with no other information than a generic HRESULT code and the even less useful error message "File Repository Server error". I've debugged the code using the COMException managed debugging assistant and Reflector to get to the callsite of the COM object, but there is nothing there to indicate what the actual File Repository error is attributed to. Logging for the InputFileRepository service in the CMS was been set to HIGH, but nothing shows there as a result of my code executing.
The call to myInfoStore.Commit(...) is where the COMException is thrown.
 protected void CreateProgramObject(InfoStore infoStore)
 using(PluginManager pluginManager = infoStore.PluginManager)
 using(InfoObjects newCollection = infoStore.NewInfoObjectCollection())
 using(PluginInfo programPlugin = pluginManager.GetPluginInfo("CrystalEnterprise.Program"))
 using(Program tempProg = (Program)newCollection.Add(programPlugin))
 const string USER_FOLDER_QUERY =
 "Select SI_ID From CI_INFOOBJECTS Where SI_NAME = '[email protected]'";
 using(InfoObjects folders = infoStore.Query(USER_FOLDER_QUERY))
 if(folders.Count < 1)
 Response.Write("No user folder was found!");
 return;
 using(InfoObject userReportFolder = folders[1])
 tempProg.Title = "Scheduled File";
 tempProg.Description = "My new program";
 tempProg.ParentID = userReportFolder.ID;
 tempProg.ProgramType = CeProgramType.ceScript;
 tempProg.Files.Add(@"E:\sample.bat");
 try
 infoStore.Commit(newCollection);
 catch(SystemException snx)
 Trace.Write(snx.ToString());
Has anyone run into this issue and found a resolution?

Thank you for the reply. I changed the file path on the BOE Server to match the path I'm using in the Files.Add(...) call. At least now I get a different error message, but it's still not enough to resolve the issue. The message is "File Repository Server error : File system operation for D:\Scripts\test.bat on File Repository Server failed. If the problem persists, please contact your system administrator for event log information." I verified the service account the SIA service runs under can access that path, but still no luck.
Using a UNC path resulted in the original "File Repository Server error" message in the Exception.

An error occured while sending mail: SMTP server error. The server responded: (null)

I'm getting this set of error messages intermittantly:

An error occured while sending mail: smtp server error
the server responded: (null) contact email admin
for assistance
other message
an error occured while sending mail: smtp server error
the server responded: intermail,
end with quote.quote contact email admin
for assistance

This problem may occur at low-use times when Messaging is installed with the
Trend virus protection software on the same system.

Change the version of the Trend software from 3.0 to the older 2.62 version.

It's possible that your provider has made a change.
I think STARTTLS usually is used with port 587, instead of the standard SSL port 465.
Could you look up your provider's current SMTP settings to see whether your "Outgoing Server" settings need to be updated? If it's difficult to translate between your provider's help page and Thunderbird's dialog controls, you could provide a link to your provider's help page.

Recipient error. []: [CrystalEnterprise.Smtp] error

I am getting the following error message when scheduling a Crystal Report in InfoView:
recipient error. []: CrystalEnterprise.Smtp
The email is sent successfully, but this error is returned indicating it failed. The schedule is set to run the Crystal Report than output it as an Excel attachment to 2 people (1 email address in the TO field & the other in the CC field).
Any suggestions on how to get rid of the error message?
Thank you for your assistance.

You could've resolved this issue. If not please check the Destination tab in your scheduler, recipient mail address is not entered in TO (or) CC fields.
Please let me know if you still facing this issue.

Need Help with: write error. CrystalEnterprise.Smtp: SMTP_E_TCPSOCKET_SEND(

I have a few reports that have been running without fail for quite a while. Recently I get the error "write error. CrystalEnterprise.Smtp: SMTP_E_TCPSOCKET_SEND(3)". If I reschedule the report to a system account email address it runs, I can then forward to the original distribution and everything works fine.
Does anyone know where you can search based on error messages?

Hi,
I am having thsi same "write error. CrystalEnterprise.Smtp: SMTP_E_EXCEEDED_STORAGE(552)" error message.
I can schedule and email out a report with attachment of 0.5 MB, but not with attachement of 2 MB.
When I checked with our SMTP email admin, they found the email size limit is set at 10MB.
Any idea? Is there a setting in Business Objects?
Thanks,
Joseph He

Schedule reports fail - CrystalEnterprise.Smtp

We have scheduled a report to run for all corporate employees. When the schedule runs, here is what happens.
- Report run and is marked in the running state
- Report moves to pending state in history but the email is sent to recip.
- Report moves back to running state
- Report moves to pending state and again the email is sent
- Report moves to running state
- Report moves to failed but again the email is sent
In all, each recip gets three copies of the report and finally the report is marked failed.
The same report can be scheduled to addresses not hosted on our domain and only one copy is sent and the report instance is marked successful.
When the report fails, I get the following error : recipient error. []: [CrystalEnterprise.Smtp]
Any help would be appreciated,
Chris

Hi John,
I have the SMTP address with the ports and we have our mail server.
As per admin guide, what would be the user for the destination ?
User Name
Provide the Job Server with a user name that has permission to send email
and attachments through the SMTP server.
Password
Provide the Job Server with the password for the SMTP server.
Can i just leave the user name and password so that the users email will be taken ?
Please refer to SAP Note 455140 to configure the SMTP plug-in to send emails. However there is no section in SAPconnect to enable you to add a user and password as a means of authentication. You will have to enter the IP address of your sending SAP application server to your mail server as a means of authentication to enable emails to be correctly relayed to your mail server.
Hope this helps
Michael

Destination DLL disabled. []: [CrystalEnterprise.Smtp]

Hi,
When I am trying to schedule a report in infoview, the status shows failed and displays this error :
destination DLL disabled. []: [CrystalEnterprise.Smtp]
i have changed the destination settings and added to and from in it and the metrics option says
true for SMTP Email destination default setting valid is true..
could you please help me out...
Thanks in advance
DV

Hi Toor,
Please go through by below link..
How to do Scheduling Crystal Reports?
Antony
Follow these steps.
There are two ways to configure EMail destination settings:
    1.1 Default settings can be configured on destination tab of specific job server.
    1.2 Report specific settings can be configured to change default settings while scheduling the report.
To enable the Email settings in the job server, navigate to:
    Home >> Servers >> ReportSpeficJobServer
and Enable the "Email (SMTP)" option in the Destination Name list.
Then click on "Email (SMTP)" link to set the following options:
    3.1 Domain name (Mandatory).
    3.2 Server Name (Mandatory).
    3.3 SMTP Port (Mandatory).
    3.4 Authentication details if required (Optional).
    3.5 Email settings for From / To / Cc (This can be configured while scheduling the report as well).
    3.6 Subject / Message / Placeholders are optional.
    3.7 Checkbox "Attach report instance to the email message" can be uncheck if it is required to send only the confirmation of Successful instances.
    3.8 If checked, File Name settings can be configured (Optional).
Click on update to save the settings.
Make sure SMTP port is opened .SMTP Default port is 25.
Thanks,
Amit

Cannot send mail from newsletter server and Server error: Unable to relay

We have newsletter server. Sometimes we sent mail by our exchange 2010 server. But recently we are unable to send mail to external mail server. we sent mail by newsletter server within a domain now. We need to solve. Pls. check below log file and provide
how to solve it.
Sender ID: [email protected]
our domain: www.silkways.net
LOG:
Status Msg : The email details entered successfully into the database.
Status Msg : The email details entered successfully into the database.
Access Level : 1
MAIL SENT TO : [email protected]
FAILED TO SEND MAIL TO : [email protected]
Error : SMTP Error: The following recipients failed: [email protected]SMTP server error: 5.7.1 Unable to relay

FAILED TO SEND MAIL TO : [email protected]
Error : The following From address failed: [email protected]SMTP server error: 5.5.2 Sender already specified

FAILED TO SEND MAIL TO : [email protected]
Error : SMTP Error: The following recipients failed: [email protected]SMTP server error: 5.7.1 Unable to relay

FAILED TO SEND MAIL TO : [email protected]
Error : The following From address failed: [email protected]SMTP server error: 5.5.2 Sender already specified

FAILED TO SEND MAIL TO : [email protected]
Error : The following From address failed: [email protected]SMTP server error: 4.7.0 Too many errors on this connection, closing transmission channel

FAILED TO SEND MAIL TO : [email protected]
Error : SMTP Error: The following recipients failed: [email protected]SMTP server error: 5.7.1 Unable to relay

FAILED TO SEND MAIL TO : [email protected]
Error : The following From address failed: [email protected]SMTP server error: 5.5.2 Sender already specified


Hi,
Since you are able to send emails to internal domain i assume the application server IP address already allowed into Receive Connector.
To relay application emails to external domain you should enable Externally Secured box in the Authentication Tab of the particular Receive Connector.
Kottees :My Blog Please mark it as an answer if it really helps you.

Error in SMTP

Error in SMTP
Cannot process message in SAP System
I am setting up SMTP nodes in XI 3.0
when I tried mail Tcode: so01 and check SOST mail not goes through after trace I got this error
22.05.2008    10:40:05    SX_GENERATE_NDR   Cannot process message in SAP System
futher trace: and check help
"Processing was terminated in the SAP system. The reason is given in the details below:
No ESMTP Plug-In Is Available for SAPconnect
Application Server Used by the Send Process:
(Schedule Send Process on App.Server with Plug-In)"
SICF and check ICF SMTP service is actived
Background job is running fine
anyone has idea why is like that...?
Thanks in Advanced

SORRY FOR THAT BUT IT WASN'T HELP ME
Hi, there
In XI 3.0 after configured SMTP nodes then check e mail I got an error
"Cannot process message in SAP System"
Futher trace this error messages help get information like this
"Processing was terminated in the SAP system. The reason is given in the details below:
No ESMTP Plug-In Is Available for SAPconnect
Application Server Used by the Send Process:
(Schedule Send Process on App.Server with Plug-In)"
Check the configuration in my system:
SICF
ICF services is actived ESMTP
SMTP
SCOT - Only SMTP nodes there nothing else
SETTING - DEFAULT DOMAIN - default doman listed there
MAIL HOST: smtp.company.com
MAIL PORT: 25
ADDRESS AREA "*"
BACKGORUND JOB
name: SENDMAIL
class: C
Job Frequency 5 munite(s)
program name: RSCONN01
program type: ABAP
Paramaters: SAP&CONNECTALL
INSTANT PROFILE RZ10
ICM/SERVER_PORT_0     PROT=HTTP,PORT=8070
ICM/SERVER_PORT_1     PROT=SMTP,PORT=25000
ICM/HOST_NAME_FULL     XXXX.COMPANY.COM
is/SMTP/virt_host_0 = :;
rdisp/start_icman = true
ICM MONITOR SMICM
ICM SERVICES ARE RUNNING FINE...
USER SU01
MAIL: TRAVIS @ COMPANY.COM
COMM.METH: E MAIL
PROFILE: SAP_ALL, S_A.SCON, S_A.SYSTEM
NOW CAN YOU PLEASE TELL ME WHERE I AM MISSING ???????????
Thanks in Advanced

Server Error. CrystalEnterprise.Smtp

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