Server rejection of email sub account passwords.

Hi,
In addition to my principle BT Yahoo email account address, I have a further 3 sub accounts which are used by my family. In the last 24hours or so, the mail clients used on all our computers/tablets (Windows Mail Live, Thunderbird & Android) have all been unable to recieve email on the sub accounts. For some reason the principle account email address is working fine. At least two of these sub accounts have been in use for at least 5 years and i know the passwords off by heart. I have also gone through the BT recommended settings countless times without any successs. I have also just come off the BT Tech helpline (0800 1114567) who could not offer any explaination why i could not log on to my sub accounts.
Is this problem a consequence of the seperation of BT and Yahoo, or I read somewhere that too many devices trying to access the email servers at the same time can lock the email address. If so how do i unlock them
Thanks for reading
Mike Carroll

Welcome to the forum.The problem has been around for a long time, and is more likely a reason for the dumping of Yahoo! than a consequence of it. It usually rights itself eventually and it's sometimes possible to cure it simply by logging into webmail to view your mailbox. Otherwise there's no known cure in advance of the new email platform.
You can click the white star next to this message if you think it was helpful.

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Email sub account issue

I have set up an email sub account with a separate yahoo login and password for my wife and configured thunderbird as her email client. However whenever she tries to get her email her password is rejected. But when she logs in through webmail her password is accepted... And thereafter thunderbird accepts her password too. Unfortunately when she logs off and tries to log on again, the pattern repeats

Olegliber wrote:
I have set up an email sub account with a separate yahoo login and password for my wife and configured thunderbird as her email client. However whenever she tries to get her email her password is rejected. But when she logs in through webmail her password is accepted... And thereafter thunderbird accepts her password too. Unfortunately when she logs off and tries to log on again, the pattern repeats
Hi. Welcome to the forums.
That issue seems to affect some people and not others, I have personally not had this particular issue in general.
Recommended things to do are to make sure that no other device is polling for emails at the same time, e.g. tablets/smartphones, change the password (it shouldn't need it).
However if you've just added the email address, I've known for pop3 access via a mail client to take a few hours (even days) to kick into life. So it might be a case of trying every few hours to see if it then works.
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How to change an e-mail sub-account password?

Our e-mail has been hacked. I recently changed my password but don't know how to change my spouse's sub-account password.

Your email account passwords are administered with your email provider. You have to work with them to change the account password. Most providers have a link to reset passwords on their email help page.
This page tells you how to remove and replace stored passwords in Thunderbird after changing them with your provider.https://kb.wisc.edu/page.php?id=19006

Can't set up new email sub-account

I would like to be able to set up a new email sub-account. I've logged into my top level BT Yahoo email account OK and selected Account Info under the gear wheel, and get a verify password dialogue (all as advised on the relevant help page). I enter the correct password and then get a CAPTCHA dialogue consisting of moving text waving up and down behind other moving random text (NOT mentioned in the help pages!). I enter the appropriate text and press 'Continue'...and nothing happens. It should go through to dialogues allowing me to manage my sub-accounts, but it doesn't.
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Solved!
Go to Solution.

The BT account holder should have access to MYBT (or whatever you want to call it) by means of a username and password, not an email address. Once in the account, all forms of administration can then be carried out including setting an email address for correspondence, access to BTFON etc. Further email addresses could also be set up for users under the account management.
Ahhhhhhhhhh Licquorice, that is how us poor minions without a raft of letters behind our names would do it, I think simple logic is the word.
However, as in many walks of life today there are those with supposed qualifications and exerience who, in developing systems etc, appear to want to stamp a bit of their selves in whatever they do, by showing how they can deal with and produce complex systems......................................... when a simple one would suffice.
A simple analogy.
Remember the Americans spending millions of dollars and wasting thousnds of man hours developing a biro that would write in zero gravity......................... the Russians decided a pencil was best.

Email sub-Account deleted

One of my email sub-accounts has been deleted. I did not delete it and Verizon tech support claims they did not delete it. They told me they can not restore it. They say I should recreate it. I can not recreate it because the web site says it is not an available user ID. I created another sub-account and tried to use the same alias. The web site says the alias is in use. I emailed the deleted sub-account from another email address and get a reply: smpt 550 4.2.1 mailbox is temporarily disabled. This is an old vze@xxxxx user Id's with an alias. My wife has had this email address for as long as we have had Verizon DSL. Please help keep peace in the family. How can I get this account re-created or re-enabled?
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As long as it has never been deleted and restored before, it can be restored. If the tech support agent tells you it can't be done, ask for their supervisor. They will have to send a ticket to another department, and it will probably take 24-48 hours, but it is possible.
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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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On the iPhone, when the server rejects the email address and it sits in the outbox, why doesn't it automatically resend when the server is fixed?

On the iPhone, when the server rejects the email address and it sits in the outbox, why doesn't it automatically resend when the server is fixed?

Hi Razmee,
Thanks for your response.
The mail server worked when I originally set it up and continued to work for months afterwards.
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Thanks again.

Re: Cannot verify an email sub account

Please help.
I had an email sub account last year which was verified without any problems. Unfortunately I deleted that sub account by mistake this year.
The sub account I'm after is waiting to be verified in my primary account but I cannot receive the verification email. I used to get 553 error but having just got a new laptop I thought I'd try verification again but can't get the verification email and no 553 messages.
I called BT and get told it's impossible for me to get an email address I originally had back again.
Can you help please?
Thank you.

allsortz wrote:
Thanks for replying keith.
I deleted the account in January I think so it is now over 3 months.
Hi.
Indication is that the sub acconut time limit for re-use is now 110 days. It used to be 90 days, but that appears to have altered.
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Restore or Retrive Email Sub Account

Hope someone can help. I had and email address as a sub account on my partners BT broadband account. We have now split and she has deleted by email sub account. Is there any way I can recover the account or even the email address as I am awaiting several important emails. Many Thanks

I encountered the exact same problem with a friend a couple of years ago. If I recall you have to act quickly, contact Tech Support - you'll have to get your ex's permission. It took several days but in the end my friends email account was restored AND all her emails recovered. It did help that both she and her ex were BT customers.

Verizon email sub account storage

How do I increase the storage size for a email sub account?

Verizon sub accounts only get 250 MB of email storage. There is no way to change that limit.
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Hopefully this information is helpful to you.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Bt email sub account problem

Hi
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Keith_Beddoe wrote:
I had a similar problem yesterday when trying to create a sub account for one of my granddaughters.
Lots of similar messages which I eventually figured out. It was due to the e-mail address already in use on the system by something else, perhaps a lapsed or suspended one?
There is some strange "error" message which comes up when you try and create the sub account.
I did eventually find an e-mail address that was accepted.
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Verizon yahoo email sub account.. No receive

I set up a new yahoo Verizon email sub account.
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WalterOlson wrote:
I posted this 10-23-2011, it is now 5-9-2012. Is there any solution? thanks.
10-23-2011 03:39 AM
I have been having the same problen since july 2010. I have 1 main account and 2 sub accounts. All 3 can send email, but the emails to the 2 sub accounts are bounced back with
Remote host said: 550 5.1.1 unknown or illegal alias:
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The error you are getting means that what Verizon has in their system for that account does not match what Yahoo has in their system. This is not something that first-level support is going to be able to resolve.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Add a way to find or reset password of email sub accounts

There is currently no way to find the password of sub accout email addresses. It is easy to retrieve or reset the password of your primary Verizon email address. It is impossible to do this for sub accounts.....or it is incredibly well hidden. PLease fix this!

My response from a previous thread (which I found easily with the SEARCH feature):
You change a forgotten password for a sub account the same way you do for the primary account. There's a "Forgot Password" link that will reset it for you once you answer the Secret Question, or you can contact Technical Support and they can reset it for you. There are several options for getting in touch with someone in Tech Support on the Contact Us page.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Cannot Access my Email - sub-account only

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All my email accounts (Outlook on PCs, Apple Mail and Outlook for MAC) time out when I try to get email. My Verizon Yahoo on line (I think you call that a primary account) does work, but none of the local accounts can connect. After support checked my email settings three times and found them to be correct, they said their server was undergoing "scheduled maintenance". This actually happens to me every once in a while and I go through the same **bleep** with verizon. Personally I think their server needs more capacity. I too am surprised that there are not more complaints on here. This HAS to be a universal problem.

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Hello grahamgv
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Email sub-account locked out due to too many log in attempts.

Hi All, If someone has had this issue can you share how to get around this? When I try to log into my sub-account it sends me an access code. But the code brings me to my primary email account, not the sub-account. Thanks in advance for any help on this! VAFrank

Been on hold for over two hours on three different calls -- I guess Verizon tech support is off the holiday? Must be nice! Meanwhile, can't get to email on sub account! This is a sad joke!! You mean that I will be locked out of this email until they decide to take calls again? There is NO reason why I should not be able to correct this from the web without having to speak to anybody! Totally unaccepable. I had better control over sub-accounts with Comcast. Oh, well. I thought Verizon had their act together better than Comcast with customer service and web tools but evidentally I was wrong. With Comcast it was simple -- I paid their bills but never lost service and could fix anything myself. With Verizon, I pay pretty much the same amount for same service but at least I could fix issues suich as this -- I rarely had to call Comcast for tech support -- I've had to call Verizon THREE TIMES to fix this same issue in six months from hiccups with password programs -- I shouldn't see "NULL" for the secret question -- nor should I see the main account when I get locked out of the sub-account and go through the process to get the text code on the phone and whatnot, then get sent to the password settings for the main account -- that is sloppy! Worse, while I see "NULL" for my secret question -- the voice agents can see the question because they ask me for the secret answer! Sloppy, sloppy, sloppy! Worse, Verizon has no explanation for this unacceptable nonsense and has to know about it because I've brought it up with agents. That tells me Verizon simply doesn't care or is satisfied with how things are. I can get just as lousy customer service from Comcast but, as I said, at least I could fix issues such as this with clear instructions on the Comcast customer page -- no "hidden" or "special" links like what was mentioned earlier in this thread, which don't work anyway now if they did at one time! I was with Comcast for 10 years, never, ever had a situation where I couldn't unlock an account. So, counting the days until my contract is over! A year and a half, sadly.

Server rejection of email sub account passwords.

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