Server unavailable in the middle of a Connect conference

I was running a virtual class using Adobe Connect and was disconnected from the video (but not the MeetingOne call) in the middle of the two-hour session during an application share. All attempts to connect were met with an error that no servers were available for the meeting. It lasted long enough that I had to spool up a GoToMeeting session.
The outage page shows no issues and I can't for the life of me figure out who to call to get a root cause analysis started. Adobe Connect Support is just an endless loop:
Adobe Connect Support (http://helpx.adobe.com/adobe-connect/connect-support.html)
Select a topic from this list... In-meeting issues
Report an outage
Read how Adobe Connect had no outages
Click any of various Contact Us links (http://helpx.adobe.com/ca/contact.html)
Choose a product...
Adobe ConnectYour self-help and support options:Adobe Connect Support (http://helpx.adobe.com/adobe-connect/connect-support.html)

I see an incident (Incident #2014100701) that was reported and resolved this morning on the hosted environment. You have to scroll to the bottom of the status page for the Connect environment. http://status.adobe.com/
As to who to contact, you can call Adobe support at 800-422-3623 or 800-945-9120. On the Connect Support page, after you click on the in-meeting issues (or what ever option you chose) there is an "I still need help..." button where you can start a live chat with a Support agent or you can get the list of support phone numbers.

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    Service p4 started. (656 ms).
    Service classpath_resolver started. (46 ms).
    14.066: [GC 14.066: DefNew: 95151K->10393K(130560K), 0.0932969 secs] 95151K->10393K(1005056K), 0.0934684 secs
    19.895: [GC 19.896: DefNew: 97433K->11125K(130560K), 0.0509232 secs] 97433K->11125K(1005056K), 0.0511944 secs
    Service log_configurator started. (24420 ms).
    Service locking started. (16 ms).
    25.557: [GC 25.557: DefNew: 98165K->13919K(130560K), 0.0770372 secs] 98165K->13919K(1005056K), 0.0771960 secs
    Service http started. (1282 ms).
    Service naming started. (1392 ms).
    Service failover started. (1235 ms).
    Service appclient started. (1485 ms).
    Service javamail started. (1829 ms).
    Service ts started. (1767 ms).
    Service jmsconnector started. (1876 ms).
    Service licensing started. (110 ms).
    Service connector started. (907 ms).
    Service iiop started. (532 ms).
    Service webservices started. (2438 ms).
    48.200: [GC 48.200: DefNew: 100959K->25542K(130560K), 0.1360955 secs] 100959K->25542K(1005056K), 0.1363436 secs
    54.474: [GC 54.474: DefNew: 112582K->20164K(130560K), 0.1008394 secs] 112582K->20164K(1005056K), 0.1009996 secs
    69.199: [GC 69.200: DefNew: 107204K->22875K(130560K), 0.1197005 secs] 107204K->22875K(1005056K), 0.1200568 secs
    Service deploy started. (72543 ms).
    Service configuration started. (140 ms).
    Service bimmrdeployer started. (31 ms).
    Service MigrationService started. (562 ms).
    Service MobileArchiveContainer started. (1516 ms).
    Service MobileSetupGeneration started. (1595 ms).
    Service dbpool started. (5206 ms).
    Service cafeugpmailcf started. (63 ms).
    Service com.sap.security.core.ume.service started. (8161 ms).
    87.782: [GC 87.782: DefNew: 109911K->29413K(130560K), 0.1891978 secs] 109911K->29413K(1005056K), 0.1893808 secs
    Service tcdisdic~srv started. (1282 ms).
    Service security started. (3033 ms).
    Service classload started. (156 ms).
    Service applocking started. (157 ms).
    Service shell started. (313 ms).
    Service tceCATTPingservice started. (94 ms).
    Service telnet started. (312 ms).
    Service ejb started. (922 ms).
    Service developmentserver started. (453 ms).
    Service webdynpro started. (547 ms).
    Service servlet_jsp started. (1173 ms).
    Service dsr started. (1063 ms).
    Service keystore started. (1344 ms).
    Service ssl started. (16 ms).
    Service tcseccertrevoc~service started. (578 ms).
    Service jmx started. (1110 ms).
    Service tcsecsecurestorage~service started. (1047 ms).
    94.120: [GC 94.120: DefNew: 116453K->43520K(130560K), 0.2516995 secs] 116453K->55613K(1005056K), 0.2519682 secs
    Service tclmctcconfsservice_sda started. (2580 ms).
    Service CUL started. (3549 ms).
    Service cafummetadata~imp started. (6254 ms).
    Service cafeugp~model started. (1329 ms).
    Service rfcengine started. (3737 ms).
    Service cafeuer~service started. (0 ms).
    Service tceujwfuiwizsvc started. (16 ms).
    Service com.adobe~DocumentServicesLicenseSupportService started. (4300 ms).
    Service com.adobe~FontManagerService started. (5425 ms).
    Service com.adobe~DataManagerService started. (5582 ms).
    Service com.adobe~DocumentServicesBinaries2 started. (5910 ms).
    Service com.adobe~PDFManipulation started. (4315 ms).
    Service basicadmin started. (7254 ms).
    Service cafruntimeconnectivity~impl started. (100294 ms).
    Service com.adobe~LicenseService started. (297 ms).
    Service prtbridge started. (8098 ms).
    Service apptracing started. (3643 ms).
    Service tcsecwssec~service started. (8208 ms).
    Service adminadapter started. (1532 ms).
    Service cafumrelgroups~imp started. (5613 ms).
    Service com.sap.portal.pcd.gl started. (438 ms).
    104.035: [GC 104.036: DefNew: 130560K->43520K(130560K), 0.4183386 secs] 142653K->62215K(1005056K), 0.4185225 secs
    Service com.adobe~XMLFormService started. (9162 ms).
    Service monitor started. (3268 ms).
    Service sld started. (12382 ms).
    Service com.sap.portal.prt.sapj2ee started. (125 ms).
    106.513: [GC 106.513: DefNew: 130545K->40021K(130560K), 0.2210693 secs] 149241K->63511K(1005056K), 0.2212475 secs
    Service com.adobe~DocumentServicesConfiguration started. (7645 ms).
    Service com.adobe~TrustManagerService started. (94 ms).
    Service tcsecdestinations~service started. (14790 ms).
    110.328: [GC 110.329: DefNew: 126991K->37367K(130560K), 0.1896564 secs] 150481K->64176K(1005056K), 0.1898111 secs
    Service pmi started. (1939 ms).
    Service com.adobe~DocumentServicesDestProtoService started. (78 ms).
    Service tcsecvsi~service started. (2079 ms).
    114.407: [GC 114.407: DefNew: 124395K->38325K(130560K), 0.1181515 secs] 151204K->65134K(1005056K), 0.1183338 secs
    119.591: [GC 119.591: DefNew: 125360K->39243K(130560K), 0.1979451 secs] 152169K->66052K(1005056K), 0.1981060 secs
    122.205: [GC 122.205: DefNew: 126283K->39785K(130560K), 0.1415175 secs] 153092K->66851K(1005056K), 0.1416860 secs
    Service tc.monitoring.logviewer started. (30502 ms).
    Service jms_provider started. (31486 ms).
    ServiceManager started for 142552 ms.
    Framework started for 158391 ms.
    SAP J2EE Engine Version 7.00 PatchLevel 108458.44 is running!
    PatchLevel 108458.44 May 05, 2007 14:23 GMT
    145.476: [GC 145.476: DefNew: 126825K->40239K(130560K), 0.1088881 secs] 153891K->69357K(1005056K), 0.1090310 secs
    154.856: [GC 154.856: DefNew: 127279K->41929K(130560K), 0.1665652 secs] 156397K->74781K(1005056K), 0.1667231 secs
    402.301: [GC 402.301: DefNew: 128878K->18046K(130560K), 0.1411321 secs] 161730K->73978K(1005056K), 0.1413031 secs
    404.085: [GC 404.085: DefNew: 105086K->18796K(130560K), 0.0750212 secs] 161018K->74729K(1005056K), 0.0751696 secs
    409.852: [GC 409.852: DefNew: 105836K->26140K(130560K), 0.1006458 secs] 161769K->82072K(1005056K), 0.1008288 secs
    regards,
    S.Rajeshkumar
    Edited by: Rajesh kumar on Dec 20, 2007 3:18 PM

    Hi Mahesh,
    trc file: "D:\usr\sap\KDS\DVEBMGS00\work\dev_server0", trc level: 1, release: "700"
    node name   : ID3439450
    pid         : 4012
    system name : KDS
    system nr.  : 00
    started at  : Tue Dec 25 16:58:17 2007
    arguments       :
           arg[00] : D:\usr\sap\KDS\DVEBMGS00\exe\jlaunch.exe
           arg[01] : pf=D:\usr\sap\KDS\SYS\profile\KDS_DVEBMGS00_kaar-server3
           arg[02] : -DSAPINFO=KDS_00_server
           arg[03] : pf=D:\usr\sap\KDS\SYS\profile\KDS_DVEBMGS00_kaar-server3
           arg[04] : -DSAPSTART=1
           arg[05] : -DCONNECT_PORT=1107
           arg[06] : -DSAPSYSTEM=00
           arg[07] : -DSAPSYSTEMNAME=KDS
           arg[08] : -DSAPMYNAME=kaar-server3_KDS_00
           arg[09] : -DSAPPROFILE=D:\usr\sap\KDS\SYS\profile\KDS_DVEBMGS00_kaar-server3
           arg[10] : -DFRFC_FALLBACK=ON
           arg[11] : -DFRFC_FALLBACK_HOST=localhost
    [Thr 2576] Tue Dec 25 16:58:17 2007
    [Thr 2576] *** WARNING => INFO: Unknown property [instance.box.number=KDSDVEBMGS00kaar-server3] [jstartxx.c   841]
    [Thr 2576] *** WARNING => INFO: Unknown property [instance.en.host=kaar-server3] [jstartxx.c   841]
    [Thr 2576] *** WARNING => INFO: Unknown property [instance.en.port=3201] [jstartxx.c   841]
    [Thr 2576] *** WARNING => INFO: Unknown property [instance.system.id=0] [jstartxx.c   841]
    JStartupReadInstanceProperties: read instance properties [D:\usr\sap\KDS\DVEBMGS00\j2ee\cluster\instance.properties]
    -> ms host    : kaar-server3
    -> ms port    : 3901
    -> OS libs    : D:\usr\sap\KDS\DVEBMGS00\j2ee\os_libs
    -> Admin URL  :
    -> run mode   : normal
    -> run action : NONE
    -> enabled    : yes
    Used property files
    -> files [00] : D:\usr\sap\KDS\DVEBMGS00\j2ee\cluster\instance.properties
    Instance properties
    -> ms host    : kaar-server3
    -> ms port    : 3901
    -> os libs    : D:\usr\sap\KDS\DVEBMGS00\j2ee\os_libs
    -> admin URL  :
    -> run mode   : normal
    -> run action : NONE
    -> enabled    : yes
    Bootstrap nodes
    -> [00] bootstrap            : D:\usr\sap\KDS\DVEBMGS00\j2ee\cluster\instance.properties
    -> [01] bootstrap_ID3439400  : D:\usr\sap\KDS\DVEBMGS00\j2ee\cluster\instance.properties
    -> [02] bootstrap_ID3439450  : D:\usr\sap\KDS\DVEBMGS00\j2ee\cluster\instance.properties
    -> [03] bootstrap_ID3439451  : D:\usr\sap\KDS\DVEBMGS00\j2ee\cluster\instance.properties
    Worker nodes
    -> [00] ID3439400            : D:\usr\sap\KDS\DVEBMGS00\j2ee\cluster\instance.properties
    -> [01] ID3439450            : D:\usr\sap\KDS\DVEBMGS00\j2ee\cluster\instance.properties
    -> [02] ID3439451            : D:\usr\sap\KDS\DVEBMGS00\j2ee\cluster\instance.properties
    [Thr 2576] JLaunchRequestQueueInit: create named pipe for ipc
    [Thr 2576] JLaunchRequestQueueInit: create pipe listener thread
    [Thr 4124] WaitSyncSemThread: Thread 4124 started as semaphore monitor thread.
    [Thr 4120] JLaunchRequestFunc: Thread 4120 started as listener thread for np messages.
    [Thr 2576] NiInit3: NI already initialized; param 'maxHandles' ignored (1;1002)
    [Thr 2576] CPIC (version=700.2006.09.13)
    [Thr 2576] [Node: server0] java home is set by profile parameter
         Java Home: C:\j2sdk1.4.2_09
    [Thr 2576] JStartupICheckFrameworkPackage: can't find framework package D:\usr\sap\KDS\DVEBMGS00\exe\jvmx.jar
    JStartupIReadSection: read node properties [ID3439450]
    -> node name          : server0
    -> node type          : server
    -> node execute       : yes
    -> jlaunch parameters :
    -> java path          : C:\j2sdk1.4.2_09
    -> java parameters    : -Djava.io.tmpdir=D:\ep_temp -Dcm.tmpdir=D:\ep_temp -Djava.security.policy=./java.policy -Djava.security.egd=file:/dev/urandom -Dorg.omg.CORBA.ORBClass=com.sap.engine.system.ORBProxy -Dorg.omg.CORBA.ORBSingletonClass=com.sap.engine.system.ORBSingletonProxy -Djavax.rmi.CORBA.PortableRemoteObjectClass=com.sap.engine.system.PortableRemoteObjectProxy -XX:MaxPermSize=192M -XX:PermSize=192M -XX:NewSize=170M -XX:MaxNewSize=170M -XX:DisableExplicitGC -verbose:gc -Xloggc:GC.log -XX:PrintGCDetails -XX:PrintGCTimeStamps -Djava.awt.headless=true -Dsun.io.useCanonCaches=false -XX:SoftRefLRUPolicyMSPerMB=1 -XX:SurvivorRatio=2 -XX:TargetSurvivorRatio=90 -Dorg.omg.PortableInterceptor.ORBInitializerClass.com.sap.engine.services.ts.jts.ots.PortableInterceptor.JTSInitializer -XX:UseTLAB -XX:+UseParNewGC -Dorg.xml.sax.driver=com.sap.engine.lib.xml.parser.SAXParser
    -> java vm version    : 1.4.2_09-b05
    -> java vm vendor     : Java HotSpot(TM) Server VM (Sun Microsystems Inc.)
    -> java vm type       : server
    -> java vm cpu        : x86
    -> heap size          : 1024M
    -> init heap size     : 1024M
    -> root path          : D:\usr\sap\KDS\DVEBMGS00\j2ee\cluster\server0
    -> class path         : .\bin\boot\boot.jar;.\bin\boot\jaas.jar;.\bin\system\bytecode.jar;.
    -> OS libs path       : D:\usr\sap\KDS\DVEBMGS00\j2ee\os_libs
    -> main class         : com.sap.engine.boot.Start
    -> framework class    : com.sap.bc.proj.jstartup.JStartupFramework
    -> registr. class     : com.sap.bc.proj.jstartup.JStartupNatives
    -> framework path     : D:\usr\sap\KDS\DVEBMGS00\exe\jstartup.jar;D:\usr\sap\KDS\DVEBMGS00\exe\jvmx.jar
    -> shutdown class     : com.sap.engine.boot.Start
    -> parameters         :
    -> debuggable         : no
    -> debug mode         : no
    -> debug port         : 50021
    -> shutdown timeout   : 120000
    [Thr 2576] JLaunchISetDebugMode: set debug mode [no]
    [Thr 4152] JLaunchIStartFunc: Thread 4152 started as Java VM thread.
    JHVM_LoadJavaVM: VM Arguments of node [server0]
    -> stack   : 262144 Bytes
    -> arg[  0]: exit
    -> arg[  1]: abort
    -> arg[  2]: vfprintf
    -> arg[  3]: -Djava.io.tmpdir=D:\ep_temp
    -> arg[  4]: -Dcm.tmpdir=D:\ep_temp
    -> arg[  5]: -Djava.security.policy=./java.policy
    -> arg[  6]: -Djava.security.egd=file:/dev/urandom
    -> arg[  7]: -Dorg.omg.CORBA.ORBClass=com.sap.engine.system.ORBProxy
    -> arg[  8]: -Dorg.omg.CORBA.ORBSingletonClass=com.sap.engine.system.ORBSingletonProxy
    -> arg[  9]: -Djavax.rmi.CORBA.PortableRemoteObjectClass=com.sap.engine.system.PortableRemoteObjectProxy
    -> arg[ 10]: -XX:MaxPermSize=192M
    -> arg[ 11]: -XX:PermSize=192M
    -> arg[ 12]: -XX:NewSize=170M
    -> arg[ 13]: -XX:MaxNewSize=170M
    -> arg[ 14]: -XX:+DisableExplicitGC
    -> arg[ 15]: -verbose:gc
    -> arg[ 16]: -Xloggc:GC.log
    -> arg[ 17]: -XX:+PrintGCDetails
    -> arg[ 18]: -XX:+PrintGCTimeStamps
    -> arg[ 19]: -Djava.awt.headless=true
    -> arg[ 20]: -Dsun.io.useCanonCaches=false
    -> arg[ 21]: -XX:SoftRefLRUPolicyMSPerMB=1
    -> arg[ 22]: -XX:SurvivorRatio=2
    -> arg[ 23]: -XX:TargetSurvivorRatio=90
    -> arg[ 24]: -Dorg.omg.PortableInterceptor.ORBInitializerClass.com.sap.engine.services.ts.jts.ots.PortableInterceptor.JTSInitializer
    -> arg[ 25]: -XX:+UseTLAB
    -> arg[ 26]: -XX:+UseParNewGC
    -> arg[ 27]: -Dorg.xml.sax.driver=com.sap.engine.lib.xml.parser.SAXParser
    -> arg[ 28]: -Dsys.global.dir=D:\usr\sap\KDS\SYS\global
    -> arg[ 29]: -Dapplication.home=D:\usr\sap\KDS\DVEBMGS00\exe
    -> arg[ 30]: -Djava.class.path=D:\usr\sap\KDS\DVEBMGS00\exe\jstartup.jar;D:\usr\sap\KDS\DVEBMGS00\exe\jvmx.jar;.\bin\boot\boot.jar;.\bin\boot\jaas.jar;.\bin\system\bytecode.jar;.
    -> arg[ 31]: -Djava.library.path=C:\j2sdk1.4.2_09\jre\bin\server;C:\j2sdk1.4.2_09\jre\bin;C:\j2sdk1.4.2_09\bin;D:\usr\sap\KDS\DVEBMGS00\j2ee\os_libs;D:\usr\sap\KDS\SYS\profile;D:\usr\sap\KDS\SCS01\exe;D:\usr\sap\KDS\SYS\exe\nuc\NTI386;C:\WINDOWS\system32;C:\Program Files\Microsoft SQL Server\90\Tools\binn\;C:\Program Files\Microsoft SQL Server\90\DTS\Binn\;C:\Program Files\Microsoft SQL Server\90\Tools\Binn\VSShell\Common7\IDE\;C:\j2sdk1.4.2_09\bin
    -> arg[ 32]: -Dmemory.manager=1024M
    -> arg[ 33]: -Xmx1024M
    -> arg[ 34]: -Xms1024M
    -> arg[ 35]: -DLoadBalanceRestricted=no
    -> arg[ 36]: -Djstartup.mode=JCONTROL
    -> arg[ 37]: -Djstartup.ownProcessId=4012
    -> arg[ 38]: -Djstartup.ownHardwareId=G1140690284
    -> arg[ 39]: -Djstartup.whoami=server
    -> arg[ 40]: -Djstartup.debuggable=no
    -> arg[ 41]: -DSAPINFO=KDS_00_server
    -> arg[ 42]: -DSAPSTART=1
    -> arg[ 43]: -DCONNECT_PORT=1107
    -> arg[ 44]: -DSAPSYSTEM=00
    -> arg[ 45]: -DSAPSYSTEMNAME=KDS
    -> arg[ 46]: -DSAPMYNAME=kaar-server3_KDS_00
    -> arg[ 47]: -DSAPPROFILE=D:\usr\sap\KDS\SYS\profile\KDS_DVEBMGS00_kaar-server3
    -> arg[ 48]: -DFRFC_FALLBACK=ON
    -> arg[ 49]: -DFRFC_FALLBACK_HOST=localhost
    -> arg[ 50]: -DSAPSTARTUP=1
    -> arg[ 51]: -DSAPSYSTEM=00
    -> arg[ 52]: -DSAPSYSTEMNAME=KDS
    -> arg[ 53]: -DSAPMYNAME=kaar-server3_KDS_00
    -> arg[ 54]: -DSAPDBHOST=KAAR-SERVER3
    -> arg[ 55]: -Dj2ee.dbhost=KAAR-SERVER3
    CompilerOracle: exclude com/sapportals/portal/pb/layout/taglib/ContainerTag addIviewResources
    CompilerOracle: exclude com/sap/engine/services/keystore/impl/security/CodeBasedSecurityConnector getApplicationDomain
    CompilerOracle: exclude com/sap/engine/services/rmi_p4/P4StubSkeletonGenerator generateStub
    CompilerOracle: exclude com/sapportals/portal/prt/util/StringUtils escapeToJS
    CompilerOracle: exclude com/sapportals/portal/prt/core/broker/PortalServiceItem startServices
    CompilerOracle: exclude com/sap/engine/services/webservices/server/deploy/WSConfigurationHandler downloadFile
    CompilerOracle: exclude com/sapportals/portal/prt/jndisupport/util/AbstractHierarchicalContext lookup
    CompilerOracle: exclude com/sapportals/portal/navigation/cache/CacheNavigationNode getAttributeValue
    CompilerOracle: exclude com/sapportals/portal/navigation/TopLevelNavigationiView PrintNode
    CompilerOracle: exclude com/sapportals/wcm/service/ice/wcm/ICEPropertiesCoder encode
    CompilerOracle: exclude com/sap/lcr/pers/delta/importing/ObjectLoader loadObjects
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readElement
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readSequence
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/TypeMappingImpl initializeRelations
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/GeneratedComplexType _loadInto
    [Thr 4152] Tue Dec 25 16:58:18 2007
    [Thr 4152] JHVM_LoadJavaVM: Java VM created OK.
    JHVM_BuildArgumentList: main method arguments of node [server0]
    [Thr 3560] Tue Dec 25 16:58:38 2007
    [Thr 3560] JHVM_RegisterNatives: registering methods in com.sap.bc.krn.perf.PerfTimes
    [Thr 3560] Tue Dec 25 16:58:39 2007
    [Thr 3560] JHVM_RegisterNatives: registering methods in com.sap.bc.proj.jstartup.JStartupFramework
    [Thr 3560] Tue Dec 25 16:58:40 2007
    [Thr 3560] JLaunchISetClusterId: set cluster id 3439450
    [Thr 3560] Tue Dec 25 16:58:41 2007
    [Thr 3560] JLaunchISetState: change state from [Initial (0)] to [Waiting for start (1)]
    [Thr 3560] JLaunchISetState: change state from [Waiting for start (1)] to [Starting (2)]
    [Thr 3100] Tue Dec 25 17:01:33 2007
    [Thr 3100] JHVM_RegisterNatives: registering methods in com.sap.mw.rfc.driver.CpicDriver
    [Thr 3100] Tue Dec 25 17:01:34 2007
    [Thr 3100] JHVM_RegisterNatives: registering methods in com.sap.i18n.cp.ConverterJNI
    [Thr 3100] Tue Dec 25 17:01:35 2007
    [Thr 3100] JHVM_RegisterNatives: registering methods in com.sap.mw.rfc.engine.Compress
    [Thr 2068] Tue Dec 25 17:02:00 2007
    [Thr 2068] JHVM_RegisterNatives: registering methods in com.sap.security.core.server.vsi.service.jni.VirusScanInterface
    [Thr 3560] Tue Dec 25 17:03:18 2007
    [Thr 3560] JLaunchISetState: change state from [Starting (2)] to [Starting applications (10)]
    stdout/stderr redirect
    node name   : server0
    pid         : 628
    system name : KDS
    system nr.  : 00
    started at  : Tue Dec 25 16:58:17 2007
    Reserved 1610612736 (0x60000000) bytes before loading DLLs.
    [Thr 2576] MtxInit: -2 0 0
    CompilerOracle: exclude com/sapportals/portal/pb/layout/taglib/ContainerTag addIviewResources
    CompilerOracle: exclude com/sap/engine/services/keystore/impl/security/CodeBasedSecurityConnector getApplicationDomain
    CompilerOracle: exclude com/sap/engine/services/rmi_p4/P4StubSkeletonGenerator generateStub
    CompilerOracle: exclude com/sapportals/portal/prt/util/StringUtils escapeToJS
    CompilerOracle: exclude com/sapportals/portal/prt/core/broker/PortalServiceItem startServices
    CompilerOracle: exclude com/sap/engine/services/webservices/server/deploy/WSConfigurationHandler downloadFile
    CompilerOracle: exclude com/sapportals/portal/prt/jndisupport/util/AbstractHierarchicalContext lookup
    CompilerOracle: exclude com/sapportals/portal/navigation/cache/CacheNavigationNode getAttributeValue
    CompilerOracle: exclude com/sapportals/portal/navigation/TopLevelNavigationiView PrintNode
    CompilerOracle: exclude com/sapportals/wcm/service/ice/wcm/ICEPropertiesCoder encode
    CompilerOracle: exclude com/sap/lcr/pers/delta/importing/ObjectLoader loadObjects
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readElement
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readSequence
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/TypeMappingImpl initializeRelations
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/GeneratedComplexType _loadInto
    SAP J2EE Engine Version 7.00   PatchLevel 108458.44 is starting...
    Loading: LogManager ... 10652 ms.
    Loading: PoolManager ... 0 ms.
    Loading: ApplicationThreadManager ... 131 ms.
    Loading: ThreadManager ... 49 ms.
    Loading: IpVerificationManager ... 50 ms.
    Loading: ClassLoaderManager ... 16 ms.
    Loading: ClusterManager ... 1754 ms.
    Loading: LockingManager ... 229 ms.
    Loading: ConfigurationManager ... 5326 ms.
    Loading: LicensingManager ... 99 ms.
    Loading: CacheManager ... 246 ms.
    Loading: ServiceManager ...
    Loading services.:
      Service memory started. (32 ms).
      Service timeout started. (81 ms).
      Service DQE started. (0 ms).
      Service runtimeinfo started. (32 ms).
      Service cross started. (505 ms).
      Service file started. (733 ms).
      Service cafeuodi~mnuacc started. (0 ms).
      Service trex.service started. (49 ms).
      Service p4 started. (3569 ms).
      Service classpath_resolver started. (65 ms).
      Service cafeucc~api started. (10739 ms).
      Service userstore started. (0 ms).
      Service jmx_notification started. (33 ms).
      Service log_configurator started. (29268 ms).
      Service locking started. (0 ms).
      Service http started. (619 ms).
      Service naming started. (2754 ms).
      Service ts started. (81 ms).
      Service licensing started. (82 ms).
      Service appclient started. (326 ms).
      Service failover started. (358 ms).
      Service javamail started. (1499 ms).
      Service jmsconnector started. (864 ms).
      Service iiop started. (2592 ms).
      Service connector started. (179 ms).
      Service webservices started. (15579 ms).
      Service deploy started. (129447 ms).
      Service MigrationService started. (97 ms).
      Service configuration started. (97 ms).
      Service bimmrdeployer started. (17 ms).
      Service MobileArchiveContainer started. (453 ms).
      Service MobileSetupGeneration started. (695 ms).
      Service dbpool started. (6056 ms).
      Service cafeugpmailcf started. (129 ms).
      Service com.sap.security.core.ume.service started. (10109 ms).
      Service security started. (2100 ms).
      Service jmx started. (388 ms).
      Service basicadmin started. (501 ms).
      Service adminadapter started. (145 ms).
      Service classload started. (355 ms).
      Service applocking started. (48 ms).
      Service servlet_jsp started. (1437 ms).
      Service cafruntimeconnectivity~impl started. (137824 ms).
      Service tclmctcconfsservice_sda started. (48 ms).
      Service CUL started. (904 ms).
      Service com.sap.portal.pcd.gl started. (0 ms).
      Service com.adobe~LicenseService started. (2842 ms).
      Service cafummetadata~imp started. (2745 ms).
      Service keystore started. (7073 ms).
      Service shell started. (5846 ms).
      Service tcsecsecurestorage~service started. (114 ms).
      Service tcseccertrevoc~service started. (145 ms).
      Service com.adobe~DataManagerService started. (888 ms).
      Service ssl started. (0 ms).
      Service tceCATTPingservice started. (0 ms).
      Service tcsecdestinations~service started. (840 ms).
      Service telnet started. (2972 ms).
      Service cafumrelgroups~imp started. (969 ms).
      Service prtbridge started. (4554 ms).
      Service pmi started. (16 ms).
      Service tcsecvsi~service started. (258 ms).
      Service dsr started. (6540 ms).
      Service apptracing started. (10077 ms).
      Service ejb started. (8478 ms).
      Service monitor started. (3132 ms).
      Service webdynpro started. (20622 ms).
      Service com.adobe~DocumentServicesDestProtoService started. (17683 ms).
      Service com.adobe~DocumentServicesLicenseSupportService started. (25370 ms).
      Service com.adobe~DocumentServicesBinaries2 started. (25483 ms).
      Service com.adobe~XMLFormService started. (25030 ms).
      Service developmentserver started. (17505 ms).
      Service rfcengine started. (14179 ms).
      Service com.adobe~DocumentServicesConfiguration started. (21397 ms).
      Service jms_provider started. (25547 ms).
      Service tcsecwssec~service started. (18103 ms).
      Service sld started. (22157 ms).
      Service com.adobe~TrustManagerService started. (81 ms).
      Service tcdisdic~srv started. (34510 ms).
      Service com.adobe~PDFManipulation started. (27356 ms).
      Service com.sap.portal.prt.sapj2ee started. (24849 ms).
      Service cafeugp~model started. (16 ms).
      Service cafeuer~service started. (0 ms).
      Service tceujwfuiwizsvc started. (19869 ms).
      Service com.adobe~FontManagerService started. (58277 ms).
      Service tc.monitoring.logviewer started. (83829 ms).
    ServiceManager started for 271069 ms.
    Framework started for 290933 ms.
    SAP J2EE Engine Version 7.00   PatchLevel 108458.44 is running!
    PatchLevel 108458.44 May 05, 2007 14:23 GMT
    regards,
    S.Rajeshkumar

  • Java server unavailable

    Hi Gurus,
    J2ee Server unavailable in the NWDS instance and the dispatcher is running but the status of the Java Server is "Starting Apps " for a long time( in yellow).can anyone help me out in this ,solutions rewarded
    regards,
    S.Rajeshkumar

    Hi Venkatesh,
    We are having the 2 server nodes
    Trace of node o:
    stdout/stderr redirect
    node name   : server0
    pid         : 4168
    system name : KDS
    system nr.  : 00
    started at  : Thu Dec 20 14:27:26 2007
    Reserved 1610612736 (0x60000000) bytes before loading DLLs.
    [Thr 2904] MtxInit: -2 0 0
    CompilerOracle: exclude com/sapportals/portal/pb/layout/taglib/ContainerTag addIviewResources
    CompilerOracle: exclude com/sap/engine/services/keystore/impl/security/CodeBasedSecurityConnector getApplicationDomain
    CompilerOracle: exclude com/sap/engine/services/rmi_p4/P4StubSkeletonGenerator generateStub
    CompilerOracle: exclude com/sapportals/portal/prt/util/StringUtils escapeToJS
    CompilerOracle: exclude com/sapportals/portal/prt/core/broker/PortalServiceItem startServices
    CompilerOracle: exclude com/sap/engine/services/webservices/server/deploy/WSConfigurationHandler downloadFile
    CompilerOracle: exclude com/sapportals/portal/prt/jndisupport/util/AbstractHierarchicalContext lookup
    CompilerOracle: exclude com/sapportals/portal/navigation/cache/CacheNavigationNode getAttributeValue
    CompilerOracle: exclude com/sapportals/portal/navigation/TopLevelNavigationiView PrintNode
    CompilerOracle: exclude com/sapportals/wcm/service/ice/wcm/ICEPropertiesCoder encode
    CompilerOracle: exclude com/sap/lcr/pers/delta/importing/ObjectLoader loadObjects
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readElement
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readSequence
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/TypeMappingImpl initializeRelations
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/GeneratedComplexType _loadInto
    SAP J2EE Engine Version 7.00   PatchLevel 108458.44 is starting...
    Loading: LogManager ... 3190 ms.
    Loading: PoolManager ... 16 ms.
    Loading: ApplicationThreadManager ... 265 ms.
    Loading: ThreadManager ... 47 ms.
    Loading: IpVerificationManager ... 32 ms.
    Loading: ClassLoaderManager ... 31 ms.
    Loading: ClusterManager ... 719 ms.
    Loading: LockingManager ... 125 ms.
    Loading: ConfigurationManager ... 12946 ms.
    Loading: LicensingManager ... 47 ms.
    Loading: CacheManager ... 469 ms.
    Loading: ServiceManager ...
    Loading services.:
      Service cafeuodi~mnuacc started. (0 ms).
      Service cross started. (16 ms).
      Service memory started. (16 ms).
      Service file started. (16 ms).
      Service DQE started. (0 ms).
      Service cafeucc~api started. (16 ms).
      Service userstore started. (15 ms).
      Service runtimeinfo started. (266 ms).
      Service jmx_notification started. (188 ms).
      Service timeout started. (360 ms).
      Service trex.service started. (313 ms).
      Service p4 started. (954 ms).
      Service classpath_resolver started. (15 ms).
      Service log_configurator started. (22420 ms).
      Service locking started. (16 ms).
      Service http started. (1141 ms).
      Service naming started. (1329 ms).
      Service failover started. (109 ms).
      Service appclient started. (266 ms).
      Service jmsconnector started. (329 ms).
      Service javamail started. (798 ms).
      Service ts started. (375 ms).
      Service licensing started. (15 ms).
      Service connector started. (548 ms).
      Service webservices started. (1219 ms).
      Service iiop started. (766 ms).
      Service deploy started. (71073 ms).
      Service MigrationService started. (1110 ms).
      Service configuration started. (141 ms).
      Service bimmrdeployer started. (203 ms).
      service MobileSetupGeneration ================= ERROR =================
      Service MobileArchiveContainer started. (31 ms).
      Service dbpool started. (3924 ms).
      Service cafeugpmailcf started. (78 ms).
      Service com.sap.security.core.ume.service started. (8364 ms).
      Service tcdisdic~srv started. (1297 ms).
      Service security started. (6926 ms).
      Service classload started. (266 ms).
      Service applocking started. (281 ms).
      Service ejb started. (656 ms).
      Service shell started. (563 ms).
      Service tceCATTPingservice started. (125 ms).
      Service telnet started. (1266 ms).
      Service cafummetadata~imp started. (2204 ms).
      Service webdynpro started. (1782 ms).
      Service developmentserver started. (2579 ms).
      Service servlet_jsp started. (3846 ms).
      Service dsr started. (3283 ms).
      Service keystore started. (3330 ms).
      Service ssl started. (0 ms).
      Service tcseccertrevoc~service started. (391 ms).
      Service tcsecsecurestorage~service started. (516 ms).
      Service cafeugp~model started. (32 ms).
      Service cafeuer~service started. (0 ms).
      Service tceujwfuiwizsvc started. (0 ms).
      Service cafruntimeconnectivity~impl started. (98747 ms).
      Service cafumrelgroups~imp started. (3815 ms).
      Service jmx started. (4080 ms).
      Service tclmctcconfsservice_sda started. (1048 ms).
      Service CUL started. (1126 ms).
      Service rfcengine started. (3143 ms).
      Service basicadmin started. (5065 ms).
      Service com.adobe~LicenseService started. (954 ms).
      Service tcsecwssec~service started. (10319 ms).
      Service com.adobe~DocumentServicesBinaries2 started. (5518 ms).
      Service com.adobe~PDFManipulation started. (3236 ms).
      Service com.adobe~DocumentServicesLicenseSupportService started. (3251 ms).
      Service com.adobe~DataManagerService started. (5550 ms).
      Service com.adobe~FontManagerService started. (5612 ms).
      Service adminadapter started. (1626 ms).
      Service com.sap.portal.pcd.gl started. (16 ms).
      Service apptracing started. (2846 ms).
      Service monitor started. (1298 ms).
      Service tcsecdestinations~service started. (13054 ms).
      Service sld started. (13492 ms).
      Service com.sap.portal.prt.sapj2ee started. (1923 ms).
      Service pmi started. (1610 ms).
      Service com.adobe~XMLFormService started. (8302 ms).
      Service prtbridge started. (11335 ms).
      Service com.adobe~DocumentServicesDestProtoService started. (1767 ms).
      Service tcsecvsi~service started. (6300 ms).
      Service jms_provider started. (15931 ms).
      Service com.adobe~DocumentServicesConfiguration started. (12366 ms).
      Service com.adobe~TrustManagerService started. (188 ms).
      Service tc.monitoring.logviewer started. (23701 ms).
    ServiceManager started for 142475 ms.
    Framework started for 161863 ms.
    SAP J2EE Engine Version 7.00   PatchLevel 108458.44 is running!
    PatchLevel 108458.44 May 05, 2007 14:23 GMT
    Trace of Node 1:
    stdout/stderr redirect
    node name   : server1
    pid         : 4168
    system name : KDS
    system nr.  : 00
    started at  : Thu Dec 20 14:27:26 2007
    Reserved 1610612736 (0x60000000) bytes before loading DLLs.
    [Thr 6244] MtxInit: -2 0 0
    CompilerOracle: exclude com/sapportals/portal/pb/layout/taglib/ContainerTag addIviewResources
    CompilerOracle: exclude com/sap/engine/services/keystore/impl/security/CodeBasedSecurityConnector getApplicationDomain
    CompilerOracle: exclude com/sap/engine/services/rmi_p4/P4StubSkeletonGenerator generateStub
    CompilerOracle: exclude com/sapportals/portal/prt/util/StringUtils escapeToJS
    CompilerOracle: exclude com/sapportals/portal/prt/core/broker/PortalServiceItem startServices
    CompilerOracle: exclude com/sap/engine/services/webservices/server/deploy/WSConfigurationHandler downloadFile
    CompilerOracle: exclude com/sapportals/portal/prt/jndisupport/util/AbstractHierarchicalContext lookup
    CompilerOracle: exclude com/sapportals/portal/navigation/cache/CacheNavigationNode getAttributeValue
    CompilerOracle: exclude com/sapportals/portal/navigation/TopLevelNavigationiView PrintNode
    CompilerOracle: exclude com/sapportals/wcm/service/ice/wcm/ICEPropertiesCoder encode
    CompilerOracle: exclude com/sap/lcr/pers/delta/importing/ObjectLoader loadObjects
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readElement
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/InstanceBuilder readSequence
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/TypeMappingImpl initializeRelations
    CompilerOracle: exclude com/sap/engine/services/webservices/jaxrpc/encoding/GeneratedComplexType _loadInto
    SAP J2EE Engine Version 7.00   PatchLevel 108458.44 is starting...
    Loading: LogManager ... 1720 ms.
    Loading: PoolManager ... 16 ms.
    Loading: ApplicationThreadManager ... 250 ms.
    Loading: ThreadManager ... 78 ms.
    Loading: IpVerificationManager ... 31 ms.
    Loading: ClassLoaderManager ... 16 ms.
    Loading: ClusterManager ... 500 ms.
    Loading: LockingManager ... 704 ms.
    Loading: ConfigurationManager ... 10491 ms.
    Loading: LicensingManager ... 31 ms.
    Loading: CacheManager ... 235 ms.
    Loading: ServiceManager ...
    Loading services.:
    0.000: [GC 0.000: [DefNew: 87040K->8111K(130560K), 0.0858880 secs] 87040K->8111K(1005056K), 0.0860550 secs]
      Service cafeuodi~mnuacc started. (0 ms).
      Service DQE started. (297 ms).
      Service cafeucc~api started. (109 ms).
      Service cross started. (390 ms).
      Service file started. (390 ms).
      Service runtimeinfo started. (422 ms).
      Service userstore started. (376 ms).
      Service memory started. (673 ms).
      Service jmx_notification started. (453 ms).
      Service timeout started. (875 ms).
      Service trex.service started. (704 ms).
      Service p4 started. (656 ms).
      Service classpath_resolver started. (46 ms).
    14.066: [GC 14.066: [DefNew: 95151K->10393K(130560K), 0.0932969 secs] 95151K->10393K(1005056K), 0.0934684 secs]
    19.895: [GC 19.896: [DefNew: 97433K->11125K(130560K), 0.0509232 secs] 97433K->11125K(1005056K), 0.0511944 secs]
      Service log_configurator started. (24420 ms).
      Service locking started. (16 ms).
    25.557: [GC 25.557: [DefNew: 98165K->13919K(130560K), 0.0770372 secs] 98165K->13919K(1005056K), 0.0771960 secs]
      Service http started. (1282 ms).
      Service naming started. (1392 ms).
      Service failover started. (1235 ms).
      Service appclient started. (1485 ms).
      Service javamail started. (1829 ms).
      Service ts started. (1767 ms).
      Service jmsconnector started. (1876 ms).
      Service licensing started. (110 ms).
      Service connector started. (907 ms).
      Service iiop started. (532 ms).
      Service webservices started. (2438 ms).
    48.200: [GC 48.200: [DefNew: 100959K->25542K(130560K), 0.1360955 secs] 100959K->25542K(1005056K), 0.1363436 secs]
    54.474: [GC 54.474: [DefNew: 112582K->20164K(130560K), 0.1008394 secs] 112582K->20164K(1005056K), 0.1009996 secs]
    69.199: [GC 69.200: [DefNew: 107204K->22875K(130560K), 0.1197005 secs] 107204K->22875K(1005056K), 0.1200568 secs]
      Service deploy started. (72543 ms).
      Service configuration started. (140 ms).
      Service bimmrdeployer started. (31 ms).
      Service MigrationService started. (562 ms).
      Service MobileArchiveContainer started. (1516 ms).
      Service MobileSetupGeneration started. (1595 ms).
      Service dbpool started. (5206 ms).
      Service cafeugpmailcf started. (63 ms).
      Service com.sap.security.core.ume.service started. (8161 ms).
    87.782: [GC 87.782: [DefNew: 109911K->29413K(130560K), 0.1891978 secs] 109911K->29413K(1005056K), 0.1893808 secs]
      Service tcdisdic~srv started. (1282 ms).
      Service security started. (3033 ms).
      Service classload started. (156 ms).
      Service applocking started. (157 ms).
      Service shell started. (313 ms).
      Service tceCATTPingservice started. (94 ms).
      Service telnet started. (312 ms).
      Service ejb started. (922 ms).
      Service developmentserver started. (453 ms).
      Service webdynpro started. (547 ms).
      Service servlet_jsp started. (1173 ms).
      Service dsr started. (1063 ms).
      Service keystore started. (1344 ms).
      Service ssl started. (16 ms).
      Service tcseccertrevoc~service started. (578 ms).
      Service jmx started. (1110 ms).
      Service tcsecsecurestorage~service started. (1047 ms).
    94.120: [GC 94.120: [DefNew: 116453K->43520K(130560K), 0.2516995 secs] 116453K->55613K(1005056K), 0.2519682 secs]
      Service tclmctcconfsservice_sda started. (2580 ms).
      Service CUL started. (3549 ms).
      Service cafummetadata~imp started. (6254 ms).
      Service cafeugp~model started. (1329 ms).
      Service rfcengine started. (3737 ms).
      Service cafeuer~service started. (0 ms).
      Service tceujwfuiwizsvc started. (16 ms).
      Service com.adobe~DocumentServicesLicenseSupportService started. (4300 ms).
      Service com.adobe~FontManagerService started. (5425 ms).
      Service com.adobe~DataManagerService started. (5582 ms).
      Service com.adobe~DocumentServicesBinaries2 started. (5910 ms).
      Service com.adobe~PDFManipulation started. (4315 ms).
      Service basicadmin started. (7254 ms).
      Service cafruntimeconnectivity~impl started. (100294 ms).
      Service com.adobe~LicenseService started. (297 ms).
      Service prtbridge started. (8098 ms).
      Service apptracing started. (3643 ms).
      Service tcsecwssec~service started. (8208 ms).
      Service adminadapter started. (1532 ms).
      Service cafumrelgroups~imp started. (5613 ms).
      Service com.sap.portal.pcd.gl started. (438 ms).
    104.035: [GC 104.036: [DefNew: 130560K->43520K(130560K), 0.4183386 secs] 142653K->62215K(1005056K), 0.4185225 secs]
      Service com.adobe~XMLFormService started. (9162 ms).
      Service monitor started. (3268 ms).
      Service sld started. (12382 ms).
      Service com.sap.portal.prt.sapj2ee started. (125 ms).
    106.513: [GC 106.513: [DefNew: 130545K->40021K(130560K), 0.2210693 secs] 149241K->63511K(1005056K), 0.2212475 secs]
      Service com.adobe~DocumentServicesConfiguration started. (7645 ms).
      Service com.adobe~TrustManagerService started. (94 ms).
      Service tcsecdestinations~service started. (14790 ms).
    110.328: [GC 110.329: [DefNew: 126991K->37367K(130560K), 0.1896564 secs] 150481K->64176K(1005056K), 0.1898111 secs]
      Service pmi started. (1939 ms).
      Service com.adobe~DocumentServicesDestProtoService started. (78 ms).
      Service tcsecvsi~service started. (2079 ms).
    114.407: [GC 114.407: [DefNew: 124395K->38325K(130560K), 0.1181515 secs] 151204K->65134K(1005056K), 0.1183338 secs]
    119.591: [GC 119.591: [DefNew: 125360K->39243K(130560K), 0.1979451 secs] 152169K->66052K(1005056K), 0.1981060 secs]
    122.205: [GC 122.205: [DefNew: 126283K->39785K(130560K), 0.1415175 secs] 153092K->66851K(1005056K), 0.1416860 secs]
      Service tc.monitoring.logviewer started. (30502 ms).
      Service jms_provider started. (31486 ms).
    ServiceManager started for 142552 ms.
    Framework started for 158391 ms.
    SAP J2EE Engine Version 7.00   PatchLevel 108458.44 is running!
    PatchLevel 108458.44 May 05, 2007 14:23 GMT
    145.476: [GC 145.476: [DefNew: 126825K->40239K(130560K), 0.1088881 secs] 153891K->69357K(1005056K), 0.1090310 secs]
    154.856: [GC 154.856: [DefNew: 127279K->41929K(130560K), 0.1665652 secs] 156397K->74781K(1005056K), 0.1667231 secs]
    402.301: [GC 402.301: [DefNew: 128878K->18046K(130560K), 0.1411321 secs] 161730K->73978K(1005056K), 0.1413031 secs]
    404.085: [GC 404.085: [DefNew: 105086K->18796K(130560K), 0.0750212 secs] 161018K->74729K(1005056K), 0.0751696 secs]
    409.852: [GC 409.852: [DefNew: 105836K->26140K(130560K), 0.1006458 secs] 161769K->82072K(1005056K), 0.1008288 secs]
    regards,
    S.Rajeshkumar

  • J2ee - Server unavailable

    Hi Gurus,
    J2ee Server unavailable in the NWDS instance and the dispatcher is running but the status of the Java Server is "Starting Apps " for a long time( in yellow).can anyone help me out in this ,solutions rewarded
    regards,
    S.Rajeshkumar

    Hi Rajesh,
    best would be to take thread dumps (in the MMC or using commands of jcmon)  and see where does startup hang.
    Best regards,
    Sylvia

  • Why do I see: iTunes Help is unavailable because your computer isn't connected to the Internet.  IE9 works fine but iTunes does not connect to the store.

    I have tried 4 days to get iTunes 10.4 working on my Win7 x64 machine.  I purchased a new iPhone4 and after syncing it the first time, I can't connect to the iTunes store.
    When I try to run iTunes Help, I get this message "iTunes Help is unavailable because your computer isn’t connected to the Internet."  However IE9 and Google Chrome run as always...... no connection problems.
    I have already uninstalled IE9 x64 and iTunes 10.4 x64 and reinstalled but still the same.  I followed all the instructions I could find about firewalls, ports, SSL etc.
    Diagnostice gives me this information:
    Secure link to iTunes Store failed -----
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    DELL Inc. Studio XPS 435T
    iTunes 10.4.1.10
    QuickTime 7.7
    FairPlay 1.12.20
    Apple Application Support 2.0.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.2 (333.2)
    Gracenote SDK 1.9.1.485
    Gracenote MusicID 1.9.1.102
    Gracenote Submit 1.9.1.133
    Gracenote DSP 1.9.1.43
    iTunes Serial Number 00CCABA00E06CFD0
    Current user is an administrator.
    The current local date and time is 2011-09-08 09:53:57.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 4800 Series
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 226dfd82342c16c01da33b35a257182c
    iPodService 10.4.1.10 (x64) is currently running.
    iTunesHelper 10.4.1.10 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {DA96EEE0-050D-4F34-86AF-08A8499F6D4A}
    Description: TAP-Win32 Adapter V9
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 08:00:00 1970
    Lease Expires: Thu Jan 01 08:00:00 1970
    DNS Servers:
    Adapter Name: {B28305D7-F1F3-471E-8E55-AA9DC8E1058D}
    Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
    IP Address: 10.0.1.8
    Subnet Mask: 255.255.255.0
    Default Gateway: 10.0.1.1
    DHCP Enabled: Yes
    DHCP Server: 10.0.1.1
    Lease Obtained: Thu Sep 08 07:46:11 2011
    Lease Expires: Fri Sep 09 07:46:11 2011
    DNS Servers: 10.0.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-09-08 09:24:52.
     This means everything was successful except connecting to the firmware update server.. why can't I connect to iTunes store??????

    Only fixed this in the last day or two . . .with this!
    https://discussions.apple.com/thread/3588501?start=0&tstart=0

  • The connection to Microsoft Exchange is unavailable. outlook must be online or connected to completed this action

    Hello,
    I used to use Outlook 2010 connecting with my account. 
    However, after I upgrade to outlook 2013, whenever I tried to connect to my account,
    it keeps saying "The connection to Microsoft Exchange is unavailable.
    outlook must be online or connected to
    completed this action."
    I've read the other threads, I deleted my accounts through using control panel and so on, but nothing works for me. 
    Plz help me :(
    Other office stuff such as excel,
    powerpoint and word works very well.
    Thanks

    Hi,
    If you could connect with your Exchange account with Outlook 2010 successfully and OWA works well. Then the issue might be more related to your Outlook 2013.
    I would like to know your Exchange server version. Please understand Outlook 2013 is not compatible with Exchange server 2003 or an earlier version of Exchange. For more resource:
    http://technet.microsoft.com/en-us/library/cc178996.aspx
    Regards,
    Rebecca Tu
    TechNet Community Support

  • The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action

    I have outlook 2013 and am trying to add an exchange 2010 multi-tenant account.
    I have created a new profile.
    I select Manual setup or additional server types
    Then select Microsoft Exchange Server or compatible service
    I enter the server settings. But the following error is returned when i click check name
    "The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action"
    I have tried selecting more settings, selecting security, and then selecting the option:- Always propt for logon credentials.
    But the same error is still returned
    I tried deselecting the option Encrypt data between Microsoft outlook and Microsoft Exchange
    But still continue to get the same error.
    Reading from other forums I have tried restarting the Microsoft Exchange Address book service under services on the exchange server.
    But this did not help either
    i am able to access the email accout via outlook web access. I am also able to add the email account to my iphone with the server details and it adds fine onto my iphone but cannot add it to outlook 2013.
    any help would be appreciated.
    Thanks
    Rehan Miah

    Hi,
    This issue may occur when the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders registry key does not contain all of the required data. Specifically, these problems occur if the
    AppData string value is missing from this registry key.
    NOTE: The \User Shell Folders key also contains a string value called
    Local AppDatawhich is different from the value called AppData. The value that causes this problem (if it is missing) is the
    AppData value.
    To resolve this issue, import the User Shell Folders registry key from a working Windows User Profile.
    For more information, please refer:
    http://support.microsoft.com/kb/2264398
    Hope this helps.
    Best Regards,
    Steve Fan
    TechNet Community Support
    I have looked in the registry and Appdata is not missing it has the following value "%USERPROFILE%\AppData\Roaming" also Local AppData is there with the following value "%USERPROFILE%\AppData\Local" i do not have a working machine to import the user shell
    folders registry key so any other advice would be useful.
    thanks
    Rehan Miah
    In order to test what you suggested i created a windows 7 virtual machine installed outlook 2003 however i also get the error on the virtual machine that i have created.
    any further suggestions would be a great help.

  • The remote server returned an error: (503) Server Unavailable In SharePoint 2010.

    I created a web app with claims based authentication ,
    basiclly i follwe this blog
    http://donalconlon.wordpress.com/2010/02/23/configuring-forms-base-authentication-for-sharepoint-2010-using-iis7/
    but when i login it throws 503 error
    Server Error in '/' Application.
    The remote server returned an error: (503) Server Unavailable.
    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
    Exception Details: System.Net.WebException: The remote server returned an error: (503) Server Unavailable.
    Source Error:
    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
    Stack Trace:
    [WebException: The remote server returned an error: (503) Server Unavailable.]
    System.Net.HttpWebRequest.GetResponse() +1126
    System.ServiceModel.Channels.HttpChannelRequest.WaitForReply(TimeSpan timeout) +81
    [ServerTooBusyException: The HTTP service located at http://localhost:32843/SecurityTokenServiceApplication/securitytoken.svc is too busy. ]
    System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) +10258154
    System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) +539
    Microsoft.IdentityModel.Protocols.WSTrust.IWSTrustContract.Issue(Message message) +0
    Microsoft.IdentityModel.Protocols.WSTrust.WSTrustChannel.Issue(RequestSecurityToken rst, RequestSecurityTokenResponse& rstr) +61
    Microsoft.IdentityModel.Protocols.WSTrust.WSTrustChannel.Issue(RequestSecurityToken rst) +36
    Microsoft.SharePoint.SPSecurityContext.SecurityTokenForContext(Uri context, Boolean bearerToken, SecurityToken onBehalfOf, SecurityToken actAs, SecurityToken delegateTo) +26062081
    Microsoft.SharePoint.SPSecurityContext.SecurityTokenForLegacyLogin() +270
    Microsoft.SharePoint.IdentityModel.SPWindowsClaimsAuthenticationHttpModule.GetSecurityTokenFromWindowsIdentity(WindowsIdentity windowsIdentity, HttpContext httpContext) +21
    Microsoft.SharePoint.IdentityModel.SPWindowsClaimsAuthenticationHttpModule.AuthenticateRequest(Object sender, EventArgs e) +1176
    System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +80
    System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +171
    any thoughts?
    thanks in advance!
    Share Knowledge and Spread Love!

    Hi ,
    I was also facing the same issue on changing my credentials. This effects the ServiceTokenApplicationPool and other pools related to the Web applications
    To resolve this  follow these :
    1. Open IIS Manager , under Connection section you can see the Name of your site collection(as
    siteCollectionName(Username))
    2. Open SiteCollection , select Application Pools. A new window with your Web application pool names would open.
    3. Right click on web app, select Advance Setting... , under Process Model select Identity 
    4. check for Custom account , click set and enter your Credentials and click
    OK
    Atlast Refresh the IIS manager.
    Thank you.
    Under application pools Do select the ServiceTokenApplicationPool  also and follow steps 3 and 4

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