Serveral questions to CRM On demand release 16

Hi All,
I am using trial version of Oracle CRM On Demand release 16, and I have serveral questions to ask:
1. In the help document "Administering Oracle CRM On Demand/Business Process Management/Creating workflow Rule Actions" mentioned that we can create an Update value action but I can't find this function in workflow rule action.
So do we have to pay for this function just as "Assign a Book action"?
2. I can't add new values to Service Request's Status picklist, it's a read-only one.
Is there any way to achieve this?
Thanks for any suggestion!

Hi
1.The Action 'Update Value' is availble under Triger Event-'Before Modified Record Saved'.
I am not sure why you have to pay for "Assign a Book action". Thats out of the box functionality.
2. Yes, SR status is a read only picklist. One workaround I can think of is to create a Custom field for Status. Then run a WF to sync the values of the Custom Status field with the Original Status field (particuluarly the Open and close values. That will maintain the integrity of all the SR matrices).

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Serveral questions to CRM On demand release 16

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