Service Battery Issue

Today after resetting the SMC in the morning and using my computer until roughly about an hour left of charge to go (roughly 30% left), I turned off my computer and left it for about 30 minutes as I commuted home in the afternoon. Came home to find that my MBP 4,1 wouldn't boot - I plugged into power, it booted and the battery told me "Service Battery" as I charged it to about 50% and reset the SMC again. I just finished off the calibration process, and here are my stats:
Charge Information:
Charge remaining (mAh): 4122
Fully charged: No
Charging: No
Full charge capacity (mAh): 4423
Health Information:
Cycle count: 171
Condition: Normal
I'm thinking for a battery that has a cycle count of 171 and it's less than a year old (this MBP travels with me everywhere) that this is unacceptable. I called Apple today and the representative agreed that it is below standards (but that was prior to the calibration, I had a full charge capacity of 4300 before calibration) and that when I take it to the Apple Store tomorrow that they should look into it.
Do you think there is a good chance that they will replace my battery for me with stats that I currently have?
Thanks!

You're lucky this is happening within a year of owning the macbook.
My MBP started giving me the service battery notice just after with about 240 cycles. Well below the 1000 the website tells you to expect.
Maybe I'll pay for a new battery, but a whole lot of threads here seem to suggest that will only make the problem worse. I'm currently still getting 3-4 hours out of a charge

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Hard drive wiped out - service battery ?

I am living in Amman Jordan until the end of the year. My MacBook Pro has been running slow and the battery was draining faster than normal. I noticed it said Service Battery. I took it in to an "authorized Apple store" here and the tech said he would take a look. At the time I had a bad feeling. The next day after no word I called and he was saying something about the hard drive had crashed. ?? I took it in for the battery now he is rambling on about my hard drive. He said upgrading the software would help and he would wipe everything off. I told him no as I didn't know what I had backed up and wanted to make sure I didn't lose everything. Something was lost in translation because when I picked up my Mac tonight he had upgraded my computer to Mavericks and wiped my hard drive clean! *** with no back up!? Now I am sitting here in Amman Jordan with only a partial backup all my applications gone - no pages, no iPhoto - nada! Furious doesn't even begin to describe my feelings. How do I get these apps back. I don't want iPhoto 11 and I definitely don't want to pay for new apps! I just want my old programs back and do what I can to rebuild my Mac from the last Time Machine backup. Seeking help on how to do this. And of course this didn't help my battery which still says service battery - what is the solution to that. I don't want anyone else in this country touching my computer! Can the service battery issue wait until 2015? When I return to the States

You should be able to re-download any purchased items from the App Store Purchase page: Download past purchases. If you require assistance, then see Mac App Store Customer Service.
Not knowing how much you use the battery it's hard to tell how long it will last, but if it requires service then it hasn't much time left. However, you can continue using it on AC power from the charger. If the battery is user-replaceable, then you may want to order a new battery online and install it yourself.

"service battery" after upgrading to Mountain Lion

I tried restarting the SMC of my laptop and it didnt work. prior to updating to Mountain Lion, my battery life was still okay. but after updating, it drains fast and it says that I need to have my battery replaced. "service battery" How did that happen overnight?? and is there any way for me to fix this problem??

Today it happened to me too. Service battery notice. Current charge 0% (*huh*, how can it still be running...)
This is already my third battery in my early 2008 MacBook Pro. I have the feeling that:
1. OS X upgrades kill my batteries: I had to replace the battery after upgrading from 10.5 to 10.6 and now from
    10.7 to 10.8.
2. The MacBook Pro early 2008 is a very bad series:
     - Display "clamshell" has been replaced due to broken LED issue (only half the LED's lighting up after sleep)
    - Logic board had been replaced (bad NVIDIA GPU)
    -- Both these issues have been solved under Applecare, luckily.
     - Battery has been replaced 3 (THREE!) times in 3 years. The average lifespan of a battery is slightly less
      than ONE year.
For me - personaly - these issues are really the limit. After being a loyal Apple user for more than 6 years I feel quite disappointed.
I will contact a European Apple "Premium" Reseller this week to see what they are prepared to do.
Since I live in the South of the Netherlands I would have to travel about 180 km to the nearest real Apple Store (Amsterdam). The warranty has long expired, so perhaps now is the time to stop wasting money on repairs and buy a cheap € 400 laptop on linux instead of another € 139 battery...
I really, really hope that the Service Battery issue is a (bad) joke and an update of OS X will solve the issue.

I am using iphone 4s its under warranty , phone got automatically turn off even if has 50% battery and not get on until i connect to charger . if i go to service center will they change my phone ? and will i have to pay anything if its battery issue ???/

i am using iphone 4s its under warranty , phone got automatically turn off even if has 50% battery and not get on until i connect to charger . if i go to service center will they change my phone ? and will i have to pay anything if its battery issue ???/

Take it in and see what the technicians say is wrong and then how they want to handle the iPhone. If the iPhone has a problem covered by the warranty then you should have no problems.

Service Battery Goofiness

Last evening I was using my MacBook, watching videos on Youtube and what not. I had plans that night, so I just closed the lid and got up and left. The computer usually falls asleep and when i get home I just open the lid, and everything is right where I left it. Yesterday I was gone for about four hours, I don't remember how full the battery was when I left, but when I got home, I opened the lid, and screen flashed, and the computer when to sleep. I tried turning it on and nothing happened. I plugged it into the wall and it turned on. The battery read 0%, and it said "service battery," which was weird, it only has about 151 cycles and 88% health. As it was charging it said it only had 9 minutes, and I was thinking no way is it going to charge fully in nine minutes. I charged it till it said about 19% and I took it off the wall; the battery read 94% full, and about 3.5 hours which is normal. It no longer said to service the battery. I turned it off, let it fully charge, and called it a night. This morning I got up, turned it on, the battery was full and said three and some hours of life left. I started to check my email, Facebook, Youtube, and all that stuff. Then suddenly the computer just goes to sleep again. The lid was open, and the battery was still about 95%-ish. I plugged it into the wall and turned it on, the battery read 0% full and "service battery," as I am typing this, it jumped back up to 94% and no longer says I need to service the battery. I usually, let the battery get down to halfway before I charge it, and I always take it off the charger when the battery is full. Could this be an issue with Lion maybe, or the battery. It's a new battery as of February. Any ideas?

Hi, I have lost 2% on my maximum battery charge. It now *suddenly* charges up to 98% claiming that the battery has to be serviced - again. This is already my 3rd !! battery in 3 years.
//MBP early 2008 - the worst MacBook (pro) Apple ever made)//

After upgrading to OSX 10.7.4 it says "Service Battery"

Just upgraded to 10.7.4 and my MacBook Pro (mid 2010) now says "Service Battery". I have
reset the SMC, with no results
completely discharged then recharget the battery, no results
Repaired disk permissions, no results
Verified the disk, appears to be OK so won't repair it.
The battery status was "Good" until I updated.
Anyone with the same issue? Any suggestion on how to solve this?

vrlink wrote:
Hi,
It all is a lot confusing because in that article and others it says the battery of my MBP (builtin battery) doesn't need to be calibrated.
I actually followed the directions in
http://support.apple.com/kb/HT1490
reference from your post above " pre-calibrated " at time of purchase.
This does not preclude " re-calibrating" as general maintenance.
more info on battery health: https://discussions.apple.com/thread/1764220?threadID=1764220
MacBook Pro, Mac OS X (10.7.4), 2.4GHz IntelCore i5 320 HD 8GB RAM ParallelsDesktop6.0

Genius Bar Feedback on Battery Issues

Ok..so I know there are hundreds of posts regarding various battery issues. I thought it might be helpful to post feedback on my genius bar visit today regarding my battery.
The issue with my battery is that the meter seems to be stuck at about 80% full, regardless of how much I use the iPhone or how long I charge it. I have no accurate way of knowing how much battery life I have left. I have even played 6+ hours of straight video to drain the batter and the meter never moves.
Fortunately, my lightning bolt icon (upper right corner) does eventually change to an a/c plug which tells me that the battery is fully charged even though the big green battery is always at 80%.
So the guy at the genius bar tried and inquired about all the usual tricks already discussed in this forum (restore, plug AC adapter to wall instead of USB, turn off wifi, bluetooth, etc). and concluded that it's most likely a software issue.
He did say however that the the usage statistics frequently mentioned here are controlled by AT&T and that it's functionality depends on AT&T sending some sort of over-the-air signal. Don't know if I buy that.
So, in a nutshell, they did not offer to replace the phone (not that they had any in stock anyway), but instead made a notation of the problem using my serial number and told me to wait for an Apple software update, which will most likely correct the problem. If it doesn't, then they can assume a hardware conflict and issue an replacement.
I know this is getting long, but I would like to add that my battery life itself seems fine. I just never know what I have left by looking at any of the two meters.
G5 Duo-Core Mac OS X (10.4.10)

My original iPhone had poor battery performance and would not reset the usage stats. There is no Apple Store near me, so Apple support sent a service phone and I sent mine in. The service phone has good battery performance and correctly reset the stats. I was notified that the original phone could not be repaired and a new replacement was sent to me. The new iPhone has great battery performance, but no matter what I try, the usage stats won't reset. Today I was told by Apple support that they believe this is a software issue and a revision would be developed to address the problem. There is no forecast availability date. It doesn't make any sense that a signal from AT&T would have anything to do with the battery stats. The service phone charged and reset the stats before I swapped my SIM into it.

Semi-Scientific Test on iPhone 4S Battery Issue w/two iPhone 4Ss

All,
My wife and I ordered identical 16 GB iPhone 4Ss. They were set up the same way. From the very start, I could tell that her battery was outperforming mine.
After a day of turning off and on various settings, from Location Services, to Siri, to iTunes settings, etc. I still noticed a huge gap in stand-by performance. I was losing 1% per 10 minutes, her phone was not.
Today, we had similiar usage with similar network characteristics (WiFi, decent 3G coverage) starting from a full charge (100%). After 8 hours, her phone still had 52% remaining. Mine died on the way home from work.
So tonight, I performed a test. I plugged both phones up and allowed them to fully charge to 100%. While plugged up, I ensured each setting on the phone were identical, including the number of Exchange accounts, brightness level, etc. At 9pm CDT, I unplugged them. My phone took a long time to get from 99% to 100%, her phone didn't. Mine also went to 99% upon unplug, her's didn't.
Neither phone was used at all, stayed completely in stand-by mode. At 10:15pm CDT, ...her phone remains at 100%. Mine is now at 92%. That's roughly 1% every 10 minutes on my phone, same thing I saw earlier in the day.
I think this, for me at least, confirms the diverse results folks are seeing. Some folks are seeing major battery issues, some are seeing better battery life over other iOS devices. It just so happens in our house, we have one of each. Why would two identical phones behave so differently? I've exahusted all possible options on my phone, including the recently posted attempt at deleting e-mail accounts and resetting network settings.
Does Apple recommend that I do a restore on my phone? I am trying to do so, but I am having issues re-downloading iOS 5. If I still see the same battery drain, I believe I will take this into the Genius bar.
I do believe it's time that Apple address this battery issue. I for one, based on experience, believe it's real, and could be a manufacturing defect. I don't know how else to explain two identical phones having vastly different stand-by results if my restore fails to fix the issue.

After spending 2 days troubleshooting I have found my battery drain culprit. When I turn my wifi on it coninuously disconnects and reconnects to my network. This was draining my battery about 1% every 4 minutes. I went through all the turn this stuff off, reset network settings, setup phone as new, helped some but still had the issue. This morning I set mine and my wife's up the same, she went to work and was playing music on the way in. Still had 100% after 40 minutes. I was at home with wifi on and dropped to 90%.
I charged my battery back up, turned wifi off and now after an hour still have 100%. This is with siri on, icloud on, notifications on, etc.
Can anyone else confirn this is an issue for them. I am trying to determine if it is hardware or software related.
Thanks

The battery for my macbook pro 13 says "service battery". Now I want to get a replacement but the reviews for it are horrible! Does anybody have any suggestions?

The battery for my macbook pro 13 says "service battery". Now I want to get a replacement but the reviews for it are horrible! Does anybody have any suggestions? I don't want to spend 130 dollars on something I'm going to have to replace in less than a year (which is what normally I been reading) I do design work and I take my mac everywhere. Having to always look for a plug or having to be constantly plugged in doesn't sound ideal to me. Please help me. what should I do???

Why does it matter if it a scam????? I'll let you figure that out by yourself. If I'm going to replace it, why should I be contempt with a battery that I have to replace within months (as stated by some people in the comments). The issue here is not if I should or not replace it OBVIOUSLY I'm going to have to before it starts going crazy. The underlying issue is why is the replacement battery for a lack of better words " a bit crap." It comes with a 3 month guarantee?? Is that a joke?!??!?! Some people complained it malfunction after only 8- 9 months? I'm sorry but as an Apple fan I think it's absolutely rubbish. I know there is no magic cure I'm just hoping someone shines the light on how crappy this replacement is.

IPhone 4S update to iOS 5.1 singal and battery issues

Hi,
I was on 5.0.1 and had no issues at all loved the phone and my battery life. Eversince I updated to 5.1 my phone signal is awful, 2 bars when I had 5 before, constantly floating, calls drop for no reason. Yesterday nobody was able to reach me until I restarted my phone. Switched phone on in the morning yesterday and I get no service for around 30 minutes, after restarting 3 times it finally found network.
On o2 got my iphone from Apple unlocked.
As to battery life I can loose around 10-20 % in 2-3 hours not doing anything just in stand by, my battery issues were solved with 5.0.1 but started again with 5.1
What is apple doing? it is to say the least frustrating as ****. Fix one thing then break another, or break 2 while fixing them. It ****** me off.
I tried to restore my phone 7 times already set up as new and still no improvement.
One more interesting issue is when you go to your purchases in App store, and click dowload and app dissapears and then reappears on home screen few minutes later once it is done downloading.
Anyone else with this kind of a issue?

Honestly guys,
It is either apple is blinded by their immense success which will not last if they keep going the direction they going. They should have more time to test their products thouroughly before they put their production line on overdrive. Company this size ignoring issues like that.
I think new Ipad will have problems as well, it seems this line up 4S and new ipad is kind of transition point to a newer devices and were made just to get something out on the market. Using same CPUs same formfactor.
My problem is I payed a fortune for it and it doesnt perform, I dont pay 600 pounds for a phone because I want to have issues with it. What they are doing is plainly ignoring these problems. Battery issue been going on since the release of the phone, going to be a year soon.
Microsoft and Apple changing places, look like microsoft going the right direction now with Widnows 8 and mobiles where as apple comes up with something like Lion which I hated and now Mountain Lion which plainly is running out of ideas and starting to implement some features from iOS, these are completely different devices. They do not need to be the same, they werent created for the same purprose.
I was on apples side all along but they are blinded by their pride in leading this revolution that they choose to ignore these issues. Relying on peoples stupidity to show off things like ipad 3 is 4x faster than tegra 3 where as in real results it came out 15% faster.
Apple get his fixed before it is too late. Scared to buy your products now!!! Good thing I didnt get iPad looking at overheating issues it is having, and also not charging from cable while in use but draining battery. No thanks

Service Battery appeared again along with fast battery drain on Mavericks 10.9.4 with iTunes 11.3

I upgraded to Mavericks on my MacBook Pro about a month ago and bluetooth connection problems with my Bose Mini Soundlink and UE Boom were resolved but everything else went haywire from the dreaded Service Battery message, email, to wifi issues. After a few days of hair pulling and looking for solutions, the problems just went away, and everything went fine again. Two days ago iTunes came out with an update and I installed it. I first noticed the battery lost capacity from 87% down to 74% with just 299 cycles on it. Now the Service Battery warning is back and the battery doesn't seem to last that long anymore. I've removed Google Chrome, done SMC reset, battery reset, and the whole kit and caboodle of tricks from forums but none worked. I tried removing iTunes but I can't. I have a lurking idea this is a software issue. Any tricks out there to get this back into shape?

Hi there Sproox,
You may find the information in the article below helpful.
OS X Mavericks: Battery conditions
http://support.apple.com/kb/PH14197
Service Battery: The battery isn’t functioning normally, and you may or may not notice a change in its behavior or the amount of charge it holds. Take your computer in for service. You can continue to use your battery before it’s checked without harming your computer.
-Griff W.

I have an battery issue i bought my iphone 4 from U.k. and right now i want replace my batter in India how can i do and what's i have to pay for this

I have an battery issue i bought my iphone 4 from U.k. and right now i want replace my batter in India how can i do and what's i have to pay for this.
Is there any one listening me why apple boys selling this stupid thing which have so poor battery life which gone dead after 3 monts of battrey use.

http://support.apple.com.au/wts/in/
This link gives you the service options for India
They MAY repair it
They WILL charge you
How much ,no idea

Service Battery Message - Apple Care?

I am not sure my battery is officially bad now.
I occasionally get the "Service Battery" warning message in the Power menu. In those cases iStat Pro shows 74% capacity. I have 373 charge cycles. Is there anything I can do to make this go away? I tried SMC reset and conditioning the battery, following Apple's instructions. I ran it down to 0, then let it rest for 5 hours, then charged again.
Once it's fully charged, iStat Pro shows 84% capacity. I don't know why capacity indicators would fluctuate that much, it seems weird.
I have two questions - one, is this battery bad? And, two, would it be replaced under warranty.
This is a MacBook Pro 17 unibody early 2009 with the non-replaceable battery. I have read here the battery is supposed to last 1000 charge cycles. I have also read that the battery is excluded from the 3 year AppleCare warranty. If I only have 1 year on the battery, then I would be well outside that already, machine is 1 1/2 years old.

It seems likely that the battery is not performing as well as it ought. However, The standard Apple claim is that you should reach 1000 charge cycles while still retaining at least 80% of original battery capacity. I interpret this as meaning that Apple are unlikely to entertain a claim unless the capacity is clearly below 80% with less than 1000 cycles completed.
The issue of warranty is in some ways complex. However there is a general principle which Apple seems to have encompassed that any significant shortfall in performance compared with their public claims is possibly compensable. I think this is partly to try to keep customers happy so that Apple's market share is not adversely affected by service issues.
Regarding calibration (which you have done): this is I understand a way of establishing the original capacity of the battery more accurately so that condition can be more reliably assessed later. There are various theories about how often this needs to be done. I think if you were concerned about your battery's condition I would be inclined to do a recalibration before approaching Apple. This will help you get a reliable measure of current condition.
iStat Pro & System Profiler probably use somewhat different algorithms for their calculations. This could easily explain the inconsistencies. When both agree to the extent that the battery is less than satisfactory a case for free replacement will be stronger.
Neville

"Service Battery" after recalibration and SMC reset

I purchased a unibody 13'' MacBook Pro 13 months ago (and didn't have the foresight to buy Apple Care, oof) and I've lately been running into some battery issues.
I live overseas and I've been traveling a lot recently. I just moved into a new apartment and finally settled in. Within a few days I noticed that my battery was only lasting about 2 hours. I figured it was because I am forced to use a VPN for most my websites. Anyway. Using an app called Coconut Battery, the capacity of the battery was about 78% of its designed 5450mAh.
I recalibrated my battery last night and woke up to find the battery life had not improved. Following the Apple guide, I rest the the SMC and PRAM.
After it rebooted, it now says "SERVICE BATTERY." The battery got up to 99% charge and stayed there for over an hour before it finally charged. But now, my capacity, after only 70 cycles, is 52%, 2859mAh.
What would cause such a dramatic decrease in battery capacity for my laptop?
What are my options for remedying this issue? Draining the battery and attempting to recalibrate again?
Any help would be greatly appreciated.
Charge Information:
Charge remaining (mAh): 2859
Fully charged: Yes
Charging: No
Full charge capacity (mAh): 2859
Health Information:
Cycle count: 70
Condition: Check Battery
Battery Installed: Yes
Amperage (mA): 262
Voltage (mV): 12587

When you get the service battery message the battery needs to be replaced - it is like the service engine warning lamp on a car or the robot waving its arms and yelling "Danger Will Robinson."
If you have Apple's 3 year AppleCare you may be able to get the battery replaced under warranty - Apple says the battery should retain 80% of its charge after 1000 cycles and you didn't even get 1000 cycles out of it. Even if it isn't still under warranty you can at least ask for free replacement or a price break since it failed before reaching 1000 cycles. I know people who have been successful with such an appeal.

Service battery after upgrading software - not under warranty

Hey guys,
I have a Macbook Pro from early 2009 with the problem in the title. I'm not under warranty anymore, and my battery has 246 cycles. The service battery indicator appeared shortly after updating to 10.6.something - I'm not sure what, I just know it had been a while since updating. If I take this into Apple is there any chance of them covering replacing it or am I SOL on this one?
Thanks!

Yes, that's correct, prepare to pay. For instance, let's say you bought some new Pirellis (those are tires) for your Lamborghini, and the guy at the tire store told you that you would get 15,000 miles on them (these are for your Lamborghini, so they won't last 30,000 miles like some tires do). So you head on out with your Lamborghini, and within 10,000 miles all four tires have lost their tread, three of them having blown at various times on the freeway. But hey, it's your fault, I'm sure it has nothing to do with the tires. Just like with your battery. I don't think you should be thinking your Mac is giving you bad information or charging your battery incorrectly, based solely on the fact that about TEN THOUSAND other Mac users have noticed the same issue. It's undoubtedly that your battery wore out, even though Apple says those batteries last (at a minimum) 300 cycles. Or the fact that users have done a battery reset with PRAM and SMC reset, and had their batteries start to fully recharge again. I wouldn't rely on that. I would instead rely on people who reply with an absolutely worthless comment, as if they actually worked at the Apple Store. But hey, that's just my opinion - I'm sure a lot of people think Snow Leopard has been FLAWLESS, with no issues whatsoever. In fact, I would say that for a BETA release, Snow Leopard hasn't been bad at all (wait, it's not a beta release, you say? Hmmm....).
Lookf for a post that covers PRAM and SMC reset. You could start with this one....https://discussions.apple.com/thread/2139186?start=1530&tstart=0

Service Battery Issue

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