Service Call Activity's attachments missing/not adding

Hi Experts,
First off, some technical data. We have SAP Business One 9.0(9.02.220) PL 12 running on MS Windows Server 2012 R2 Standard ontop of MS SQL Server 2012
Now as the title suggests, when adding attachments to activities in a service call through the DI-API, they do in-fact not get added to SAP(once you check the actual activity).
Strange thing is that this was working a couple of months ago and I cannot seem to get this working. Now to twist things up, in a development environment, with an older database, exactly the same SAP version and on MS SQL Server 2008 R2 - It works fine as it did before.
I remember reading SAP Note 1290959( 1290959 - Missing attachments after upgrading to 2007 versions), which pretty much describes our situation.
I cannot find the SAP note relevant to my situation. Does anyone know whether this is a known issue or am I just blind and overlooking the SAP note.
Thanks!

Hi Rikus,
While connecting on each environment, do you change the database server type?
Are you using DIS alone, or with B1WS and in such a case, are you using the version 1.2 which is specific to V9?
Regards,
Eric

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URGENT: Service Call Activity Issue

Hi guys, I have a seriously irritating issue concerning the linking of an activity to service call.
As of Service Pack 01, Patch 36 (at least as far as I know) I get the following error when attempting to create and link an activity to a service call:
Error Code: -5002
Error Description: A service call activity does not exist
I use the folliwing code;
If oServ.GetByKey(MRI) Then
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                        oServ.Activities.ActivityCode = oComp.GetNewObjectKey
                        oServ.Activities.SetCurrentLine(oServ.Activities.Count() - 1)
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If oServ.Update <> 0 Then
                    oApp.SetStatusBarMessage("Error linking Expense Document " & DocID & ":" & oComp.GetLastErrorDescription)
                    oLog.WriteLog("Error linking Expense Document " & DocID & ":" & oComp.GetLastErrorCode & "-" & oComp.GetLastErrorDescription, EventLogEntryType.Error)
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the Activity is added without any problem, but the error comes when linking it to the Service Call (oServ.Update)
Can you please help, I'm going insane with this problem.

this is how i got it to work:
ServiceCalls sc = null;
sc = (ServiceCalls)company.GetBusinessObject(BoObjectTypes.oServiceCalls);
if (!sc.GetByKey(callId))
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if (sc.Activities.Count == 1)
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         string temp = sc.Activities.ActivityCode.ToString();
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                 sc.Activities.Add();
else
         sc.Activities.Add();
sc.Activities.SetCurrentLine(sc.Activities.Count - 1);
sc.Activities.ActivityCode = int.Parse(lastAcctivity);
if (sc.Update() != 0)
         company.GetLastError(out errorCode, out errorMsg);
          if (null != sc)
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throw new Exception(errorCode + " -> " + errorMsg);
You could either use that piece of code or make an insert in SCL5.

Service Call Activity

Hi all,
Does anyone know how to create a service call activity? I've created a service call but now I need to create an activity for that service call. The DI help file states that you need to specify the ActivityCode, and then I assume you call the Add method.
But where or how do you obtain an ActivityCode? I've tried setting it to the newly created service call and also to a value of 1 but both of these attempts did not work.
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Does anyone else have any experience in this area?
Regards, Lita

If you create the activity first, this will give you an activity code which you can then use for the service call activity object.
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Private Sub ServiceCallActivities()
    Dim sboServiceCall      As SAPbobsCOM.ServiceCalls
    Dim sboContact          As SAPbobsCOM.Contacts
    Dim lngDocEntry         As Long
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    sboContact.Closed = tNO
    sboContact.ContactDate = Date
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    sboContact.Notes = "Sample notes..."
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End Sub
John.

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hi,
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setUsername(inUserName)
setPassword(inPassword)
setAddress(inAddress)
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But: I already read this article. And it doesn't help me.
I use the following code:
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Service Call in SBO 2005 B PL 38 - Activity done but not added to call

Hi All,
I have updated PL 38, SBO 2005 B, I had created Service call, it was created successfully, now i have done activity of return but it dosent add to activity tab and gives us error -> "Generate SCActivity : A Service Call Activity dose not exist"
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With Warm Regards
Chintesh Soni

Hi
I am not sure note :891809 is suitable for your issue or not.
this note is about "The Activity exists but it seems that there is no link saved between
Service Call and Activity."
hope it could be helpful.

Formatted search - Service call

Dear All,
Im trying to write a formatted search on the Service call screen to retrieve the email address of a queue. The queue is in the general tab of the Service call. You can add user defined fields for the service call-title, service call -solutions, service call- activities etc.
I have added the userdefined field on the service call-title.
My formatted searches can access all the other header details on the service call but I cannot get the queue data in the general tab.
Kindly assist,
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Indraj.

Hi Indraj
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1. Added a UDF on Title level called email (U_email).
2. Added a query - SELECT T0.[email] FROM [dbo].[OQUE] T0 WHERE T0.[queueID] = $[OSCL.Queue]
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I was trying to duplicate a Service Call, but the function is not available under Data Menu. Any idea why this function is missing from Service Call screen?
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Raise the case to helpdesk.

Formatted Search on Service Call

Dear All,
Im trying to write a formatted search on the Service call screen to retrieve the email address of a queue. The queue is in the general tab of the Service call. You can add user defined fields for the service call-title, service call -solutions, service call- activities etc.
I have added the userdefined field on the service call-title.
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Kindly assist,
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Indraj.

HI Indraj,
On the user defined fields area if you want to use the formatted search, use must have to use the table and field names inside. (also if you have any field which not represented by variables eq: hidden fields):
$[TABLE_NAME.FIELD_NAME]
if you use normal fields area, and you have the variable on the form:
$[$ITEMUID.COLUID.TYPE]
where Type is:
0 for gerenal
NUMBER for numbers,
etc.
So Your solution is:
SELECT T1.[email] FROM OSCL T0 INNER JOIN OQUE T1 ON T0.Queue = T1.queueID WHERE
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Regards,
J.

Series Primary overlaps object Service Call

hI SAP gurus,
i am trying to create new series in Document Numbering for 'Service Call' , it doesn't allow me to create Series Numbering and following Error is showing ...
Series Primary overlaps object Service Call
Does any one know how should i create a new Series for Service Call..?
i appreciate your help.
Thanks and Regards,
kaviprashu

hi,
ok i will quote this for you
Symptom
It is a legal requirement in Brazil that service calls are numbered.
Solution
To facilitate the legal requirement that users can trace and manage service calls efficiently, it is now possible to assign service calls to sequential series numbering. All marketing document numbering rules (search, overlapping numbers, manual series, and etc.) are also applied on service calls. The following fields and objects are added:
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To access the Document Numbering - Setup window, choose Administration -> System Initialization -> Document Numbering.
In the Series - Service Calls - Setup window, the 'Primary' series is added.
For new and upgraded companies, the application automatically creates the 'Primary' series for service calls.
In the Numbering Series - Setup window, the 'Primary' series is added.
In the Service Call window, the No. fields (selection of series and number) are added.
To access the Service Call window, choose Service -> Service Call.
In the Relate Series to Document - Setup window, the service calls object is added.
For the service reports (Service Calls, Service Calls by Queue, Response Time by Assigned to, Average Closure Time, Service Monitor, My Service Calls, My Open Service Calls and My overdue Service Calls, Service Contract document - subtab Service Calls and Customer Equipment Card - subtab Service Calls):
Call No. (label text) is changed to Call ID.
The Document No. field represents the new call no. field.
Series column is added to service reports.
The Check Document Numbering - Selection Criteria window also includes checking of the service calls sequence.
To access the Check Document Numbering - Selection Criteria window, choose Administration -> Utilities -> Check Document Numbering.
For new created service calls, no record will be written to History Change Log when you add service calls (the same as the system behavior in the marketing documents).
Only after the actual update on an already added service call, a history record will be added.
There is no change in the already existing Call ID field, the behavior of this field stays the same.
Other terms
service calls, series, numbering, B1, sequential
Header Data
Released on     15.08.2011 15:48:33
Release status     Released for Customer
Component     SBO-SER-SCL Service Call
Priority     Recommendations/additional info
Category     Advance development
References
This document is referenced by:
SAP Business One Notes
1606253           Overview Note for SAP Business One 8.81 patch 07
Validity
Software Component
Version
SAP BUSINESS ONE
8.81
regards,
Fidel

Asynchronous web service call using PL/SQL

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thnks
vin.

Hi,
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Hi,
Thank you for your post.
I'm trying to involve someone familiar with this topic to further look at this issue. There might be some time delay. Appreciate your patience.
Best Regards，
Lisa Chen
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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Service Call Activity's attachments missing/not adding

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