Service Call Call ID number

Hi,
When I choose customer in Service Call screen with out Saving i cancel the Service Call Window Call ID Number is Changed.when i click on Last record It is not displaying the details.
Again am booking the Service Call it is taking next Call ID number.
am using 2005B PL 05
What could be the Reason
Regards,
Vikram

Hello Challa,
The service call is different with the other document. If you did not select or choose customer, the call ID number will not change. If you see the button near cancel button, after you choose customer, the button is not OK status but directly update which it means system has created new service. This type of numbering is really important in the CRM service functionality.
That's one of the reason, you can't see the service call ID after you cancel the service call.
try to run this query :
select callID from OSCL and see if your call ID exists or not.
Rgds,
JM
http://groups.yahoo.com/group/SBO_Knowledge_Village
[email protected]

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