Service Call - Ticket no.

Question

Hi !
    1.  In 'service call' is there any way to create 'Ticket' as in R3?
2. also can we schedule the service, to report the service call once after it is generated, via e-mail?
Meera.

Answer 1

Meera,
Please Run the Query stand alone and check to see if there are any results returned.
If the query returns no results the Alert does not have anything to trigger.
If the Query returns results, then set the Frequency to 5 minutes and see if it works.  Also remember to check Active check box.
You should have checked the check box next to the user in the Int column if you want the Alert to be sent internally through the SAP system. 
If you trying to send external emails with the Alert data, then you should first setup SBO Mailer.
You need to do the following steps to setup SBO Mailer.
1. Open SAP B1 Server Suite Manager (ServerManager.exe).
Select SBO Mailer in the Service drop down. Click on Settings and enter your SMTP mail server information.
Once done. Click start and Also check Auto Start when OS starts.
after this, make sure the User has a valid email id setup in their User setup page.  Admin > Setup > General > Users.. E-mail
Suda