Service centre

the blackberry support in bombay - India is pathetic.&lt;br&gt;First of all there is no service centre and handsets&lt;br&gt;have to b given to mobile operators and&lt;br&gt;it takes 30 + days to get it back.&lt;br&gt;Even aftr tht u r not sure that the you will get&lt;br&gt;the handset repaired/replaced.&lt;br&gt;We have around 350 handsets and have a nightmare handling such issues. If this continues, very soon Blackberry will have to wind up from india.... Support is the worst for blackberry and operators say they are helpless..my question to Rim is, does it have the same support quality in US and canada also ?

Hi and Welcome to the Forums!
Since you said "my question to Rim", I feel compelled to respond so as to set your expectation correctly. These forums have nothing to do with your formal support channel. These forums only occasionally receive input from formal RIM folks. The bulk of the activity here is as these forums are intended -- user-to-user. So, you should not expect an answer from RIM to your question.
That said, I'd say that no, the support is not the same everywhere...but, then, that's the nature of a free market economy...different providers choosing to provide different levels of service. But, don't despair -- there are plenty of complaints about service from US and CA carriers as well. As with all things, it comes down to the two people on the phone...if they can work together and they both have knowledge, then things work well. Sadly, it would appear that most of the time, those stars do not align.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Is there a way of finding out what has been accessed on my MacBook Pro whilst in the possession of an apple authorised service centre?

Hi Guys,
I'm a bit new to this discussion group thing although I've been using Macintosh computers for many years (showing my age).
I handed my MacBook Pro to be repaired at an authorised apple service centre. When I handed it in they said they needed to keep hold of it to run some diagnostics and requested my password. I've owned various models of mac for the the past 17 years and this is the first hardware problem I have encountered, hence I have never bothered to set up user accounts.
As I live in quite a remote part of Sweden I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks) or share some of my personal information (scanned copies of my birth certificate, passport, certificates, photos, etc.) on the web. Is there a way of finding out what activity has taken place whilst they've had it in their possession?
I appreciate any advice you guys can offer.
Thanks!
PS: I've already thought about the 'recently opened' menu and The machine in question is a MacBook Pro 17" (2011) running OS X 10.6.8 (need Rosetta).

I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks) or share some of my personal information (scanned copies of my birth certificate, passport, certificates, photos, etc.) on the web.
If you put your info into the computer and hand it to another, you have to assume they will copy everything.
Why are you putting scanned copies of valuable identity information into a computer than can be hacked, stolen, lost or compromised by a dirty tech?
Have you lost your mind?
Is there a way of finding out what activity has taken place whilst they've had it in their possession?
No. The tech would just deny it if he did, or tell the truth which the answer would be "NO" in either case.
The employer won't ask that sort of questions without solid proof, less they make a enemy of the employee and/or risk being sued for defamation of character.
It's not like they bother to have a team of people watching over his shoulder that he doesn't stick a USB thumb drive of your data into his pocket to take home.
I am paranoid that some untrusted technician is going to make a copy of my music (11,000 tracks)
If it's iTunes music, it has your personal ID embedded into the song files. Most IT techs know this though.
I appreciate any advice you guys can offer.
Too late now, all you can do is not worry about it.
Take your personal info out of the machine and if you need it, burn cd/dvd copies, a few USB thumb drives, Iron Keys or self encrypting external storage drives with key and/or keypad.

I spilled tea on macbook pro and got it repaired at apple authorised service centre but not convinced about there way?

recently i spilled tea on my macbook pro screen but key were safe as it was covered with key guard,some tea trickeled down from screen to the dividing portion,imediatly i switched it off and left it for long period of time and then restarted it everything was fine only it was not getting charged the green ligh was only there, i took it to authorised apple service centre (very far) they examined it and told that everything seems to be ok..but they asked for some time to find some internal damage..i left the machine there and came back..i haven't received any call from them for two days when i asked them they told they need to change the charging port i agreed ..again no call from them..i just made a call again this time they told that charging port was unable to fix the problem..they told the the logic board has to be replaced..since it was costly and i bought the machine 5 month back ...so i made my mind to buy new one ..again i made a call (everytime i called them) they told me they have a logic board of some customer who broke his led panel and need to sell his logic board.they offered me if i want i can buy that..it will cost 35000(more than 50% than orignal machine) , i told them it will cover the warrenty or not they confirmed me "yes". i told them to change it since i was out of station ,it was not possible for me to go there so it was all done on phone. please help me i collected my macbook pro with lot of doubt in my mind..
1.Is that logic board will cover the warrenty and how can i make out is they changed it or just done nothing
2.what controll apple has on its service centre
3.when i asked them if something goes wrong and i will have to take it to any other service centre what to do,they suggested not to mention about logic board changing issue
4. is orignal logic board has some item no or something so that i can find out, i feel ,may be wrong that hey must have cheated me..and the charging port must have resolved the problem
Please help..and sorry for my language error,

vishnuanand wrote:
this is the one mentioned on my macbook invoice and on its body,this is pic of "about this mac" and now please help me to find where to
this compare it
So The Serial Number W80201QNATN is from your original invoice when you first bought the MBP. The same serial number is on the body of the MBP. The same serial number shows up in System Profiler when you start the MBP.
That all matches with the information given from one of the links I posted earlier. It fits your MBP perfectly:
Serial number: W80201QNATN
Name: MacBook Pro (Mid 2010 13 inch)
Group1: MacBook
Group2: Pro
Generation: 71
ModelCode:
Machine Model: MacBookPro7,1
Model introduced: 2010
Production year: 2010
Production week: 20 (May)
Production number: 1994 (within this week)
introduced test: 2010 (0) 1
introduced test: GOED
CPU speed: 2.66GHz
Family name: Become a pro user to see this information. (sorry)
Screen size: 13 inch
Screen resolution: 1280x800 pixels
Colour: Aluminium
Factory: W8 (Shanghai China)
Now this is a serial number you provided earlier: 34031968Atm Where does this come from?

Pathetic service by Service centre in ahmedabad and blackberry

hi
i purchased a BLackbery Z10 last month but in few days its was not performing well so i gave it to the service centre for repairing . the concerned person told that there is a serious problem but dont worry we will replace this handset with a new one.
i gave the handset at the service centre i.e redington india pvt ltd in AHMEDABAD on 5/7/2014 , but still they are not delevering a new handset . its about to be a month but still the service centre people are not giving a proper response saying that the model is out os atock and will be still delayed .
i am Journalist in TIMES OF INDIA and hence require a handset for mailing and buying BLACKBERRY has tried to prove to myself a big mistake as because of the Pathetic service and Extremely poor after sales support
If I am not geeting a new and defect free handset in this week, m filling a complaint against blackberry and the concerned service centre REDINGTON INDIA ahmedabad at CONSUMER FORUM for providing me a defective handset and not giving a proper service for replacement as its a month as folling the customer by fake promises done before purchase
the competitor like SAMSUNG AND APPLE have a customer policy of max to max 5 day replacement against defective handset .
I will Also apply an RTI as journalist of TIMES OF INDIA for providing data of people in ahmedabad who got such defective pieces and will write a column in my Newspaper TIMES OF INDIA as for TRIAL OF MEDIA

Hi and Welcome to the Community!!!
Please understand that this site is a volunteer-contributed user-to-user community; it has nothing whatsoever to do with any of your formal support channels. We therefore cannot truly answer your questions with any level of authority whatsoever. We do not work for BlackBerry, we do not work for your carrier, we do not work for your service center, we do not work for your reseller...we are just other users, like you, who volunteer time to try and help out as best we can. This information is part of the Ts and Cs to which everyone agrees when signing up here, and is supported by this banner displayed at the top of nearly every page of the site
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-Works-e-g-Volunteers/td-p/2540525

I have an iPhone 5 n its abt 2 yrs old...Its startd slowing down n it freezes every once in a while...If i give it to the apple service centre..wd it b of any help?

Its abt 18 mnths old....The screen freezes at times...n shows all signs of an old phone..Jus wna know if the apple service centre cd do anything abt it...

Its abt 18 mnths old....The screen freezes at times...n shows all signs of an old phone..Jus wna know if the apple service centre cd do anything abt it...

What is the cost of replacing a battery for an Ipad 2 in India? On asking the service centre, I was informed the entire Ipad would be replaced for 20K which is exorbitant. Is it advisable to buy the Apple protection program in this case?

What is the cost of replacing a battery for an Ipad 2 in India? On asking the service centre, I was informed the entire Ipad would be replaced for 20K which is exorbitant. The same is done in US for a paltry (comparably) 100 dollars. Is it advisable to buy the Apple protection program in this case?

Battery Replacement
http://www.apple.com/batteries/replacements.html

TA25225 Display Flickers in my 21" Imac Intel. This happened after the fan noise in my machine. I also reported the problem and gave to the service centre, but the problem still persist. Please help. I purchased it 3 - 4 weeks ago

Hello,
I purchased my imac intel 21" 3-4 weeks ago and in the 2nd week i faced an issue with the machine. When i switched on in, there was a fan noise and a white screen. The machine had hanged. I reported the problem and gave to the service centre. After testing for a week, they said that there is no problem with the imac. Again i faced the same problem after receiving it from the service centre. They again tested the machine for 3-4 days and reported as no problem with the machine. Couple of days back, I received the machine from the service centre, and on the same day when i switched it on, there are flickers in the display. Please help me solve the issue. I am from India. The service here is very bad.
Hope for a resolution
Thanks

Hello RedDevil07
Yes I agree with seventy one. It's common sense to do this, especially now. I would also contact AppleCare and report this issue with them, it will get documented and you will have a caseID that you can refer to when talking to them in the future should this issue go one.
Be polite with AppleCare and your AASP. Hopefully everyone is being honest and trying to help you and not what might appear to be the opposite.
Patience is a virtue, but I thoroughly understand your frustration.
Let us know how it goes, we are here to help in whatever way we can.
I encourage you to contact AppleCare to report this experience and get their recommendations. There is an expectation that you should have that AppleCare is there to help you as a customer. I am sure they will too!

I have bought a IPhone 4 from Malaysia, my home button is not working. I want to replace the phone under warranty but all service centres mention that its country specific and I need to get it replaced only at malaysia. Can anyone guide me what to do????

I have bought a IPhone 4 from Malaysia, my home button is not working. I want to replace the phone under warranty but all service centres mention that its country specific and I need to get it replaced only at malaysia. Can anyone guide me what to do????

The iPhone warranty is not international and as you purchased in
Malaysia the warranty is only valid in Malaysia
You could try taking to an iPhone Authorised service provider
in India but there have been many similar posts to yours
and I am not aware of them assisting with an iPhone from
outside India

Hi, i've a iphone 5s and i wanted to know that I bought my iphone from india but it came from usa but i have an indian bill will it be covered in warranty, like if i go to the apple service centre?

Hi, i've a iphone 5s and i wanted to know that I bought my iphone from india but it came from usa but i have an indian bill will it be covered in warranty, like if i go to the apple service centre?

If it was originally sold in the U.S, then the warranty is only good in the U.S

Problem with your Xperia Z1 and Service Centre NOT Helpful

Hi,
If you are from India and If you are an Xperia Z1 owner, and facing problems with your phone and the service centre and customer care totally unhelpful, Contact me. We are starting a self help forum very soon.
If you feel you have been cheated by Sony, Contact me. Let us sort it out.

thereis already a self-help forum
two, actually
the one is this one
the other is xda-developers, who probably will tell you to install cyanogenmod, go into recovery and delete dalvik cache three times

Going to service centre again and again - Bangalore (India)

I gave my Q5 for service on 20 Dec 2014 to fix calender settings issue. After a week it was ready for deliver by changing the screen, and I noticed the back panel was damaged by the service centre. Requested them to fix the panel, as per the service advisor it may take 10 to 12 days to receive the stock. Went back to the service centre after 14 days and was surprised the stock wasn't received to them.
Making a note on the receipt they have delivered the mobile stating "back panel needs to replace". Accepted the same and took delivery on 9 Jan 2015. After delivery I noticed "alt" button was not working and hearing speaker was getting echo, rushed back to the service centre again on 10 Jan 2015. Took 4 days to fix the issue and delivered on 13 Jan 2015.
And now I am finding the issues with the keypad light and proximity sensor. Need to rush to service centre again. Not sure when it has "The End".
Do I need to rely on BlackBerry or do I need to move new competitive phones and tell good bye to BlackBerry?

The mail ID is sdn (at) sap (dot) com...
> When I try to shop/buy some thing it is saying I need to use some public id.
What were you trying to buy on SDN??
Cheers,
Julius

A Complaint to the Customer Relationship Unit and the Think Service Centre

Dear Sir/Madam,
I'm a customer of the X60 notebook product. Yesterday (Jan 20) and today (Jan 21) I've been visiting twice the Think Service Centre in Quarry Bay in the hope of repairing a defective part on the casing.
The result has been that I was told that "the engineers" has talked with Ms Maggie xxxxx of the Customer Relationship Unit and they finally turned down my request, giving me the reason that the damage is due to ''improper use'' of the product. I was unsatisfied about the incomplete explanation and further chase Ms Maggie xxxxx, on a phone conversation, to answer why they are so sure i've been ''improperly using'' my laptop, but I was answered that I "might have exerted too much force to open the cover". I asked her to confirm whether she meant that "opening the laptop cover" is an "improper use" but she refused to answer me.
Thus, seeing that she refused all my requests for an explanation, I asked to talk to her supervisor to solve my issue, but she refused once again, insisting that it is the company's "internal policy" not to allow any customers to talk to the supervisors! I thus have no idea but can only assume she being the only person (or maybe together with the Think Service Centre, the support section, because Ms xxxxx claimed that such decision has been made by both parties in the telephone conversation) would take the whole responsibility for the Lenovo Corporation's opinion that my laptop is damaged due to "improper use" (but still without any explanation given at all).
I'm yet to see any proper answer from the Lenovo Corporation to the following:
1. Can you give me a proper explanation why the defect happening on my laptop cannot benefit from the warranty service?
2. Can I assume the decision that Maggie xxxxx's making is the same opinion that Lenovo is making as well?
3. Is it really the company's "internal policy" not to allow any customers to talk to the supervisors? If so, I doubt whether the company is trying her best to protect the rights of the customers should they need help while some staffs just cannot help.
Thanks.
Best Regards,
Kenny Yu.
(serial #: LV xxxxx)
Moderator Note; Full name of Lenovo employee edited in order that the post conforms to forum rules.
Moderator Note; s/n edited for members own protection
Message Edited by andyP on 01-21-2009 09:35 PM

Just wanted to let you guys know that I still haven't received my MP3 player... Creative has had the MP3 player for 73 days now and they still haven't sent it back. Since last time I wrote here I got an e-mail from Creative saying they got the MP3 player on the 5th of the November and that somehow the status wasn't updated. Well, it's been 73 days now, care to send it away? I sent them and e-mail yesterday where I wrote that they could just send me the cash for it or a new MP3 player.
If I don't receive my MP3 player in a near future I will contact "Allm?nna Reklamations N?mnden" (a Swedish "Consumerist"-like government sponsored organization that deals with people vs company legal cases).
Again, I strongly advise everyone to not buy any more Creative products. Once they break you won't get the help you need.

Lenovo Service Centre - Won't Update

I recently purchased a Lenovo H50-50 i3 desktop. When Lenovo Service Centre (LSC) starts up it tells me there is an update available. When I confirm I want the update I get the Windows prompt that it wants to run a file, do I want to let it. I say yes and it does nothing other than close LSC. I navigated to the folder where the .exe file was saved and tried to run it and it says it can't run the App on my PC - check with the softward publisher. Is there a fix or do I even worry about LSC.

After talking with a service person about another issue, they advised me to uninstall the old version and download directly from their support site. When I did this I got a message about Adobe Air being required. I hadn't done the Adobe Air update yet so presume this may have been what was preventing me from updating via the old version. I now have the latest version.

Apart from the lock button problem in iphone 5 the display brightness suddenly goes blank and becomes normal after locking and unlocking the iphone. The Apple service centre in India is denying to service the iphone as it was purchase in USA even thoug it

Apart from the lock button problem in iphone 5 the display brightness suddenly goes blank and becomes normal after locking and unlocking the iphone. The Apple service centre in India is denying to service the iphone as it was purchase in USA even though the iphone is in warranty.

iPhones do not have an international warranty. Warranty is valid only for the country of purchase. This is most likely because different countries require different iPhone models. Not reasonable to expect all countries to maintain stock for all models.

I bought a iphone 3gs 4 months ago had a problem with display service centre replaced me with the phone when i checked the settings of the phone in cellular usage under call time the lifetime usage was 3 days and 18 hours.what sholud be done ?

i bought a iphone 3gs 4 months ago had a problem with display service centre replaced me with the phone when i checked the settings of the phone in cellular usage under call time the lifetime usage was 3 days and 18 hours.what sholud be done ?

How is your iPhone's display different?
You can check the model number by going to Settings/General/About. These are the model numbers for the various 3 GS models;
MB715LL/A (16 GB Black), MB716LL/A (16 GB White), MB717LL/A (32 GB Black), MB718LL/A (32 GB White), MC555LL/A (8GB)

Service centre refuse to update software or repair

Hi, This is Kamaldeep **Removed**from rohtak(India) .i have purchased a BLACKBERRY Z10‎ from snapdeal on date July 17,2014.i received this cellphone on July 22,2014.i went to blackberry service center to update OS of this but they finally refused to give any service to this one.They said that this is not for use in india so they will not give any service for it. IME No. Of my BlackBerry Z10 is:- **Removed** Please resolve the matter about service centre. Please find the attached copy of retail invoice :- ‎Thanks & regard, Kamaldeep Poriya Contact No **Removed**
Edit: IMEI number, Phone number removed. At no time should you provide any personal information to any other community member. Please review the Community Guidelines and Terms and Conditions of Use. for further information

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you. No one on this site works for your reseller, your carrier, your service center, nor BB...hence, no one here can do anything formally about your situation. If you feel you are being improperly denied service, you must escalate with the management of the service center. Also contact your reseller and/or review your original purchase documents to determine exactly what warranty service you agreed to when you made your purchase (that is when such is decided...by contract, when you purchase the device).
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Service centre

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